Hotel Riu Palace Costa Mujeres - All Inclusive - Reviews, Photos & Rates

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Dates

January 2025

February 2025

6 bars/lounges, 2 swim-up bars, 2 poolside bars

On the beach, white sand, sun-loungers, beach umbrellas

Minibar, in-room safe, laptop workspace, blackout curtains

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pool

Bar

Room service

Breakfast included

Laundry

Gym

Explore the area

Blvd. Costa Mujeres, Subcondominio Playa, Cond., Costa Mujeres, QROO, 77400

Playa Mujeres Golf Club
‪9 min drive‬
Punta Sam Ferry Terminal
‪11 min drive‬
Mujeres Beach
‪11 min drive‬
Isla Mujeres, Quintana Roo (ISJ)
‪88 min drive‬

Room options

Junior Suite (M)

Exceptional

40 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite (Large | C)

Wonderful

50 sq m
Sleeps 4
2 Double Beds

Junior Suite (Large | B2C-CA)

Sleeps 4
2 Double Beds and 1 King Bed

Junior Suite (C)

Very good

40 sq m
Sleeps 4
2 Double Beds

Junior Suite, Garden View (B2C-US)

40 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

40 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

40 sq m
Sleeps 3
1 King Bed

Junior Suite (Swin-up, B2C-US)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (C)

40 sq m
Sleeps 3
1 King Bed

Junior Suite, Oceanfront (B2C-US)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Large, B2C-US)

50 sq m
Sleeps 4
2 Double Beds

Suite, Oceanfront (B2C-US)

73 sq m
Sleeps 4
1 King Bed

Junior Suite, Partial Ocean View (C)

Very good

40 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite (Swim-Up | C)

50 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Suite, Oceanfront (C)

73 sq m
Sleeps 4
1 King Bed

Junior Suite (B2C-CA)

Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Grande, L)

50 sq m
Sleeps 4
2 Double Beds

Junior Suite, Ocean View (B2C-CA)

40 sq m
Sleeps 3
1 King Bed

Junior Suite, Ocean View (Grande, M)

50 sq m
Sleeps 4
2 Double Beds and 1 King Bed

Junior Suite, Partial Ocean View (B2C-CA)

40 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Large, U)

Wonderful

50 sq m
Sleeps 4
2 Double Beds

Suite, Oceanfront (L)

73 sq m
Sleeps 4
1 King Bed

Suite, Oceanfront (U)

73 sq m
Sleeps 4
1 King Bed

Junior Suite (Swim-Up, L)

40 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Junior Suite (Swim-Up, M)

40 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Junior Suite (Swim-Up, U)

Wonderful

40 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Suite, Oceanfront (B2C-CA)

40 sq m
Sleeps 4
1 King Bed

Junior Suite (E)

40 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite, Garden View (L)

40 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite, Garden View (U)

Excellent

40 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (U)

Wonderful

40 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (L)

40 sq m
Sleeps 3
1 King Bed

Junior Suite, Sea View (M)

40 sq m
Sleeps 3
1 King Bed

Junior Suite, Ocean View (U)

Exceptional

40 sq m
Sleeps 3
1 King Bed

Junior Suite (Swim-Up | B2C-CA)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (E)

40 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (L)

40 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (M)

Good

40 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (U)

Excellent

40 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Similar properties

Pool

Breakfast included

All-inclusive

Spa

for 1 room

includes taxes & fees

1 Feb - 2 Feb

On private beach

Pool

Breakfast included

All-inclusive

for 1 room

includes taxes & fees

1 Feb - 2 Feb

About this property

Hotel Riu Palace Costa Mujeres - All Inclusive

Family-friendly fun at the beach, with 5 outdoor pools

Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Costa Mujeres - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.

Hotel Riu Palace Costa Mujeres - All Inclusive offers 670 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

A 24-hour health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova. Services include facials and manicures and pedicures. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Our customers tell us they can't get enough of the pool at Hotel Riu Palace Costa Mujeres - All Inclusive. During your stay, you'll be close to Mujeres Beach. Features include free breakfast, free WiFi in public areas, and free self parking.

Free buffet breakfast served daily
Free WiFi
Free self parking
Enjoy international cuisine at Spaces, one of the property's 6 restaurants and 6 bars/lounges
Splash around at the free water park with a waterslide or swim in the 5 outdoor pools
Indulge with facials, manicures and pedicures, or aromatherapy at Renova
Services include babysitting, a free kid's club, and dry cleaning/laundry
Onsite recreation includes a 24-hour gym, a steam room, and fitness classes
Guests have great things to say about the beach and the pool
9 minutes by car from Playa Mujeres Golf Club and 11 minutes from Punta Sam Ferry Terminal

Hotel Riu Palace Costa Mujeres - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Hotel Riu Palace Costa Mujeres - All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club, and a 24-hour health club. You'll have access to the outdoor pool at a partner property. Self parking is free.

Smoking is allowed in designated areas at this 4-star Costa Mujeres property.

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Spaces - This buffet restaurant specializes in international cuisine.

Zarape - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Japan - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.

Roma - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Scuba-diving lessons

Snorkeling

Land activities

Fitness facilities

Lessons/classes/games

Aerobics

Water fitness

Awards and affiliations

Eco-Certified Property

This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Wheelchair-accessible parking available
Limo/town car service

Food and drink

Free buffet breakfast available daily 7 AM–10:30 AM
6 restaurants and 1 coffee shop/cafe
2 swim-up bars, 2 poolside bars and 6 bars/lounges
24-hour room service
Coffee/tea in a common area

Restaurants on site

Spaces
Zarape
Japan
Krystal
Roma

Things to do

24-hour health club
5 outdoor pools
Access to nearby outdoor pool
Fitness classes
Boat tours
Evening entertainment
Free water park access
Full-service spa
Kayaking
Playground
Scuba diving
Snorkelling
Steam room
Waterskiing

Family friendly

5 outdoor pools
Access to nearby outdoor pool
Babysitting (surcharge)
Free children's club
Free water park access
Corner/local shop
Playground
Snack bar/deli
Water slide

Conveniences

ATM/banking services
Lift
Front-desk safe
Gift shop/newsstand
Corner/local shop
Vending machine

Guest services

24-hour front desk
Change of towels (on request)
Daily housekeeping
Dry-cleaning service
Hair salon
Luggage storage
Porter/bellhop
Tour/ticket assistance
Turndown service

Business services

Computer station

Outdoors

BBQ grill(s)
Beach loungers
Beach umbrellas
Beachfront location
Garden
Pool sunloungers
Pool umbrellas

Spa

Aromatherapy
Facials
Manicures and pedicures
Massages
Spa open daily
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible fitness centre
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

100% renewable energy
At least 80% of lighting from LEDs
Beach towels
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Humane treatment of captive wild animals
Local culture and ecosystem education
Locally owned and organised tours and activities
No plastic coffee stirrers
TV in lobby
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Ceiling fan

Bathroom

Eco-friendly toiletries
Hairdryer
Private bathroom
Separate bath and shower
Towels

Entertainment

Flat-screen TV
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

Bulk dispenser for toiletries
Energy-saving switches
Iron/ironing board
Laptop-friendly workspace
LED light bulbs
Phone
Recycling
Safe
Separate sitting area
Turndown service
Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hotel Riu Palace Costa Mujeres - All Inclusive

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 31.12 per person, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

Property is also known as

Riu Palace Costa Mujeres-All Inclusive Resort Costa Mujeres

Riu Palace Costa Mujeres-All Inclusive Resort

Riu Palace Costa Mujeres-All Inclusive All-inclusive property

Riu Palace Costa Mujeres-All Inclusive Costa Mujeres

All-inclusive property Riu Palace Costa Mujeres-All Inclusive

Riu Palace Costa Mujeres All Inclusive

Riu Costa Mujeres Inclusive

Riu Palace Costa Mujeres All Inclusive

Hotel Riu Palace Costa Mujeres - All Inclusive Costa Mujeres

Hotel Riu Palace Costa Mujeres - All Inclusive Reviews

8.6

Excellent

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

8/10 Good

Jing

Travelled with family

19 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Place was beautiful and staff is mostly very available to assist and happy to assist. The food is mediocre. Was way too salty and same options at the buffet nightly. The special restaurants service takes forever to get food and the food is too salty and not as great as the other specialty restaurants I’ve had in Mexico.

Stayed 4 nights in Oct 2024

10/10 Excellent

Rajendra

19 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel was great and everything was perfect just its very far from other hotels in the hotel zone

Stayed 4 nights in Oct 2024

10/10 Excellent

manuela

Travelled with group

18 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

most amazing experience i’ve ever had. the workers are angel sent, so loving so kind i would 1,000 myself percent recommend canelo was one of our bartenders and he made our stay sooo much fun outstanding customer service and genuinely amazing personality’s! highly recommend

Stayed 4 nights in Oct 2024

10/10 Excellent

Isela

Travelled with family

15 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The beach is amazing and the property si super clean and great service

Stayed 8 nights in Oct 2024

10/10 Excellent

Nicholas

Travelled with family

14 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was wonderful. The staff were awesome and deserve a lot of credit for how clean and neat the hotel was. We didn’t have any issues whatsoever during our stay. It is important to note that, as with any place you go, if you show respect and appreciation for those that are providing a service to you, you will get the same in return! We would absolutely go back tomorrow.

Stayed 6 nights in Oct 2024

8/10 Good

Philippe Andre

Travelled with family

13 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Was expecting more out of a Palace for RIU. The hotel is modern but not as nice as other Palace hotels. Rooms are very nice but not much in terms of sports activities. For instance, often they would not gather people for Beach Volleyball, so even though it was on the schedule, there weren’t any. Tought the RIU would have been more better for sports and entertainment. This is a 4* not 5* by my standards.

Stayed 5 nights in Oct 2024

10/10 Excellent

Manohar

Travelled with family and small children

12 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Well maintained

Stayed 4 nights in Oct 2024

10/10 Excellent

Oksana

Travelled with family

12 Oct 2024

Liked: Cleanliness, amenities, property conditions & facilities

Very nice place, friendly staff, amazing food

Stayed 8 nights in Oct 2024

10/10 Excellent

Mazene

Travelled with group

8 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing services and cleanliness. Only restaurant that was worth visiting was the Mexican one because the buffet beats all the other ones by far. Although, they should make the buffet more allergy friendly by supplying more tongs so people stop using the same one for different food. All in all, really good experience!

Stayed 4 nights in Oct 2024

10/10 Excellent

Sunjoon, Burnaby

7 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Sep 2024

6/10 Okay

Carlos Castro

6 Oct 2024

Stayed 6 nights in Sep 2024

10/10 Excellent

Khairi

Travelled with partner

3 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Your resort is nice excellent services and attentive, but I would you staff to be more diverse with English .

Stayed 5 nights in Sep 2024

2/10 Terrible

Oleksiy

Travelled with family, Travelled with group

2 Oct 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This is Worst experience we have ever had Items were stolen from the bag Management didnt solve the issue. Shame.

Stayed 4 nights in Aug 2024

10/10 Excellent

Kyle

Travelled with partner

2 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed during Helene. Staff was wonderful, everything was clean and well managed. Food was good - restaurants were well maintained and good was fresh there as well.

Stayed 4 nights in Sep 2024

6/10 Okay

JERRY, Indian Trail

Travelled with partner

28 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Poor food

Stayed 5 nights in Sep 2024

10/10 Excellent

Anthony

27 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We loved the ambiance and good vibes at this resort! The reception and service was excellent ! I would recommend staying at Riu Palace to all my friends!

Stayed 4 nights in Sep 2024

10/10 Excellent

Leneia

27 Sept 2024

Stayed 6 nights in Aug 2024

8/10 Good

Kathleen

Travelled with partner

24 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was overall great…

Stayed 7 nights in Sep 2024

8/10 Good

Enrique

Travelled with family

21 Sept 2024

Liked: Cleanliness, staff & service, amenities

beautiful beach

Stayed 5 nights in Sep 2024

10/10 Excellent

Kip Lindsay

21 Sept 2024

Stayed 7 nights in Aug 2024

8/10 Good

Ning Infante

16 Sept 2024

Stayed 3 nights in Jun 2024

6/10 Okay

kevin

Travelled with family

15 Sept 2024

Liked: Staff & service

Disliked: Property conditions & facilities

When we travel to Mexico we alwats stay at a RIU property. This is the 1st one that i wouldnt go back to. The room we booked wasnt available, we ended up paying for an upgrade to a room with a pool. Tiles were falling off that small pool. And the bigger hotel pools has no shade. The food was just ok. Nothing was really bad but nothing was good either.. it was pretty blah.

Stayed 5 nights in Sep 2024

10/10 Excellent

Nane

15 Sept 2024

Stayed 5 nights in Aug 2024

10/10 Excellent

carolyn

Travelled with group

12 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really enjoyed my stay. The only thing that I didn't like is you can't setup transportation going back to the airport online before the trip and the only option is a taxi that cost me $87.00

Stayed 4 nights in Sep 2024