4/10 Poor
Alisha
Travelled with family and small children, Travelled with partner, Travelled with group
19 Oct 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The murky pools for the swim up rooms were concealed under a thick film of bright yellow algae. The main pools were missing tiles and the surrounding walkways were mushy and disintegrating. A very limited and simple buffet was the only option for breakfast and lunch. Then for dinner, only 2 of the 6 were open at one time on a rotating basis. The food was good (not great) Meals were spent under leaking roofs dripping into buckets and onto tables, black mold, and broken plaster. The beach, while represented online as a clean area with lounge chairs and cabanas to relax on, was a disgrace in person. Kelp everywhere. Which yes, it’s a beach so ok, but there was never any attempt to clean it up. The beach was littered with garbage and hotel/sea debris (old blue tiled shower stalls, chunks of concrete, trunks of trees, plastic, etc). The majority of the cabanas were falling apart, some roped off, completely unusable. Only a few lounge chairs present on the beach. One of the cement & tile stairways to the beach has disintegrated and just drops off to the beach with exposed sharp edges. Off this stairway on the beach is what appears to have once been a cement platform of some kind which now sits falling apart with exposed rebar. Huge safety hazard. Overall to say we are extremely disappointed with our experience would be an understatement. Beware and dig deep through all the fake five star reviews online when looking at this establishment.
Alisha
Stayed 7 nights in Oct 2024