Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

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Dates

December 2024

January 2025

On the beach, free beach cabanas, sun-loungers, beach umbrellas

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar

Pool

Hot tub

Room service

All-inclusive

Laundry

Explore the area

Carretera Cancun Puerto Morelos km 27.5, Manz 37 Super Manz12 Bahía Petempic, Puerto Morelos, QROO, 77580

Petempich Bay
1 min walk
Le Chique
1 min walk
Cancun Bus Station ADO
34 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)
21 min drive

Room options

Premium Suite

58 sq m
Sleeps 4
1 King Bed

Honeymoon Suite, Oceanfront

58 sq m
Ocean view
Sleeps 2
1 King Bed

Luxury Suite (Walkout)

59 sq m
Sleeps 4
1 King Bed

Family Suite, Ocean View

58 sq m
Ocean view
Sleeps 5
1 Queen Bed and 2 Double Sofa Beds

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Luxury Suite, Ocean View

48 sq m
Ocean view
Sleeps 4
1 King Bed

Junior Suite

50 sq m
Sleeps 2
1 King Bed

Premium Suite (Swim Up)

50.1 sq m
Sleeps 4
1 King Bed

Luxury Suite, Ocean View (Connecting)

116 sq m
Ocean view
Sleeps 6
1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

Family Suite

58 sq m
Sleeps 5
2 Double Sofa Beds and 1 Queen Bed

Junior Suite (Swim Up)

48 sq m
Sleeps 2
1 King Bed

Luxury Suite

59 sq m
Sleeps 4
1 King Bed

Similar properties

On private beach

Pool

Hot tub

All-inclusive

for 1 night

includes taxes & fees

1 Jan - 2 Jan

About this property

Luxury property on the beach, with 6 outdoor pools

Catch some rays at the beach or spend the day relaxing at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.

Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma offers 435 air-conditioned accommodations, which are accessible via exterior corridors and feature indoor private spa tubs and free minibar items. Rooms open to furnished balconies or patios. Beds feature Egyptian cotton sheets and premium bedding. 50-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

2 outdoor tennis courts and a 24-hour health club are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 13 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Our customers tell us they can't get enough of the pool at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma. During your stay, you're just a quick walk from Petempich Bay. You'll find features like free WiFi in public areas and free self parking, plus 6 outdoor pools.

Free WiFi
Free self parking
Enjoy international cuisine at SPOON, one of the property's 6 restaurants and 6 bars/lounges
Splash around at the waterslide or swim in the 6 outdoor pools
Treat yourself to massages, body wraps, or manicures and pedicures at the spa
Services include babysitting, a free kid's club, and dry cleaning/laundry
Onsite recreation includes 2 outdoor tennis courts, a 24-hour gym, and a steam room
Guests have great things to say about the pool and the helpful staff
Steps from Petempich Bay and Arrecife de Puerto Morelos National Park
Local-area and shopping center shuttle service available for a fee

Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

SPOON - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

TAPAZ - This family restaurant specializes in international cuisine and serves dinner only. Open daily.

SIENA - This restaurant specializes in Italian cuisine and serves dinner only.

LE CHIQUE - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.

ZAVAZ - This restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (some restrictions)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Cooking

Dancing

Language

Yoga

Entertainment

Onsite entertainment and activities

Onsite live performances

Theme parties

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Local area shuttle (surcharge)
Shopping centre shuttle (surcharge)

Food and drink

6 restaurants
3 swim-up bars, 3 poolside bars and 6 bars/lounges
24-hour room service

Restaurants on site

SPOON
TAPAZ
SIENA
LE CHIQUE
ZAVAZ

Things to do

24-hour health club
6 outdoor pools
2 outdoor tennis courts
Fitness classes
Arcade/games room
Beach volleyball
Beach yoga
Billiards/pool table
Children's pool
Full-service spa
Kayaking
Playground
Sauna
Shopping
Snorkelling
A hot tub
Steam room
Tennis
Volleyball
Yoga classes

Family friendly

6 outdoor pools
Arcade/games room
Babysitting (surcharge)
Children's games
Children's pool
Free children's club
Free supervised childcare
Laundry facilities
Playground
Water slide

Conveniences

ATM/banking services
Banquet hall
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Business services

Conference space (3154 square feet)
A meeting room

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Free beach cabanas
Free pool cabanas
Garden
Outdoor entertainment area
Outdoor furniture
Pool sunloungers
Pool umbrellas
Terrace

Spa

13 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - sports
Massage - Swedish
Massage/treatment rooms
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

This property does not have any lifts

Beach towels
Couples dining
Designated smoking areas
Romance packages available
TV in lobby

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Egyptian cotton sheets
Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hairdryer
Private bathroom
Rainfall showerhead
Shower
Towels

Entertainment

50-inch flat-screen TV
TV channels
Premium channels

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Access via exterior corridors
Connecting rooms available
Desk
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
Phone
Private indoor hot tub

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

Children and extra beds

Children are welcome.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Front desk staff will greet guests on arrival.

We should mention

Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Azul Sensatori Hotel Karisma All Inclusive

Azul Sensatori Hotel Karisma All Inclusive Puerto Morelos

Azul Beach Resort Sensatori Mexico Karisma Puerto Morelos

Azul Sensatori Karisma Puerto Morelos

Hotel Azul Sensatori

Sensatori Azul Hotel

Azul Beach Sensatori Mexico Karisma Puerto Morelos

Azul Beach Resort Sensatori Mexico Karisma

Azul Beach Resort Riviera Cancun Gourmet Karisma All Inclusive

Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma

Azul Beach Riviera Cancun Gourmet Karisma All Inclusive

Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma

Azul Beach Riviera Cancun Gourmet All Inclusive Karisma

Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc

Azul Sensatori Hotel By Karisma All Inclusive

Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive

Azul Beach Resort Sensatori Mexico by Karisma

Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc

Azul Sensatori Hotel By Karisma All Inclusive

Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive

Azul Beach Resort Sensatori Mexico by Karisma

Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc

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Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive

Azul Beach Resort Sensatori Mexico by Karisma

Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma Reviews

7.4

Good

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Ernesto

19 Sept 2024

Stayed 5 nights in Aug 2024

10/10 Excellent

Kareem

16 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Sep 2024

10/10 Excellent

Jennie

Travelled with partner

16 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice variety of foods! Liked that there was an adult only pool option. Our room had pool access from the patio door. Wasnt crowded or busy.

Stayed 6 nights in Sep 2024

10/10 Excellent

Celisha

11 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely incredible hospitality. From when I stepped onto the property until I was escorted into my ride by the sweet and sincere Angel!! Honestly if I credited them all by name I would be out of space here. Just exceptional. It was a bit too slow of season and especially because they were about to close for renovations so very very few people at the resort … but I was in the mood to just Rest and relax luckily. My Room was absolutely Deluxe and the patio divine!!!

Stayed 4 nights in Sep 2024

6/10 Okay

Jose Luis

9 Sept 2024

Liked: Cleanliness, staff & service

I would rate the hotel at 3.5 stars. The staff was exceptional friendly, respectful, and attentive. However, I was disappointed that many of the restaurants and the buffet were closed during my stay. I visited during Labor Day week, and the property was relatively empty. On my last day, I struggled to find an open place to eat, which led me to rely on room service, which was free due to the closed restaurants. This resort is more suited for relaxation rather than partying, with a lot of older guests present. The highlight of my stay was definitely the room. It was spacious, featuring a balcony and an in room jacuzzi by far the best room I’ve ever stayed in. Unfortunately, the food didn’t meet my expectations. There were no tacos available when I ordered room service, so I opted for a quesadilla that was less than satisfactory compared to what I’ve had in New York. Additionally, some of the concrete around the pool area needs repair.

Stayed 3 nights in Sep 2024

8/10 Good

Adolfo

Travelled with partner

6 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean and well kept. Beach area was small and didn't have access to some of it. The restaurant were good but not a whole lot of selections.

Stayed 4 nights in Sep 2024

2/10 Terrible

Mariam

6 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

I didnt like anything about it I was very bored there! I spent the worest birthday ever, not going there anymore and im not going to recommend it to no one but I will keep telling people about it so they dont go and waste their money People go vacations to have fun not to sleep

Stayed 6 nights in Aug 2024

2/10 Terrible

Henry, HOUSTON

4 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2024

10/10 Excellent

Dolores

Travelled with family

2 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent customer services

Stayed 3 nights in Aug 2024

10/10 Excellent

Anitra Carla

2 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Aug 2024

10/10 Excellent

Linda Nayely

1 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We loved how everyone was lovely and helpful. The staff here were excellent and satisfied with the experience overall. We would love to stay here for our next trip!!

Stayed 6 nights in Aug 2024

6/10 Okay

Parsine

Travelled with partner

26 Aug 2024

Liked: Staff & service

Disliked: Cleanliness

I went to propose to my lady and the first day on the resort was a disaster. The room was dark due to all lights not working, the jacuzzi tub was stained with dirt or some type of rust, the resort smell like a swamp due to seaweed build up on beach, couldn’t use beach the whole stay. The door leading to the swim out wouldn’t lock you can just pull the door open from the outside. Maintenance had to come to the room twice to fix the problem. The water in the pool was murky and had a nasty film on the top. We finally were moved to a different room after talking to management. We enjoyed our stay because we were off the resort for most of our stay. Also Expedia has false pictures on site, the beach is not as nice as the picture on the site. And when I complained to Expedia they only wanted to offer me 50 point for my next booking through them. Overall the resort was not what it look like on Expedia site and I feel like I was falsely advertised to. Please update your photos and update you photos for resorts.

Stayed 4 nights in Aug 2024

8/10 Good

bryan

Travelled with partner

26 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 6 nights in Aug 2024

2/10 Terrible

amanda

23 Aug 2024

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Stayed 4 nights in Aug 2024

10/10 Excellent

Yoitel Machado

Travelled with family and small children

22 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good service, 100 recommended

Stayed 7 nights in Aug 2024

10/10 Excellent

Kiewanda, Arverne

Travelled with partner, Travelled with group

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Azul was amazing from the food, spa, pools, swim up bars all great, staffing was very kind and attentive if you needed something they were quick to assist you, the room was beautiful really enjoyed the jacuzzi. The property it self is amazing but you can tell it need a bit of work all in all I would definitely stay here again

Stayed 5 nights in Aug 2024

2/10 Terrible

Liz

Travelled with family

16 Aug 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, amenities

This hotel had so much potential but the service is terrible. There are only one or two people doing check in and check out during peak hous, making people wait for a long time. The staff is unfriendly and never smile- they seem bothered by tourists. The safe in the room was not working- we needed to call reception to get it working but our phone didn’t work. Also the beach was smelly and disgusting. The water was pure brown and we never went into the ocean because of that. The food is not 24/7 so this is not a good choice for all inclusive hotels because the restaurants close down. There is no such thing as snack bar where kids can easily go grab a hamburger whenever they feel hungry throughout the day. Also to make appointments at a restaurant you can only do it in some kiosks and not by phone. Nobody told us that the kiosks close early so we could not book our reservation. There is a starbucks but it also closes early- overall what a let down. I will never come back here

Stayed 2 nights in Aug 2024

6/10 Okay

Kimberly Faith

Travelled with family, Travelled with family and small children

16 Aug 2024

Liked: Staff & service

I liked that there were multiple pools to choose from and you did not have to fight for places to sit. However, there was very little beach and the beach does not look like what the photos depict. The children's area was closed while we were there, which was one of the main reasons we booked at this resort which was also a bummer but we still had a good time and enjoyed our stay.

Stayed 5 nights in Jul 2024

10/10 Excellent

Md

Travelled with family

16 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I like this property and service is good, but they need to Focus on Food menu

Stayed 3 nights in Aug 2024

6/10 Okay

Verified traveller

15 Aug 2024

Liked: Cleanliness, room comfort

Disappointed

This hotel has potential but needs to be remodeled. Compared to other all inclusive hotels I’ve visited the quality here was bad. The buffet is small and not a lot of variety. No activities to do around the hotel. I only recommend this hotel if you want peace and quiet and don’t care too much about the food. Seemed like a very family oriented hotel. It was empty not a lot of people it definitely needed some entertainment. When I go to an all inclusive it’s so I don’t have to leave the hotel and enjoy all the activities but unfortunately it was very boring. Also the service was lacking. For the restaurants that didn’t require a reservation when we went we were told there was a waiting list with a bunch of families ahead of us yet the restaurants were empty. We went to their pizza pizza location 30 mins before they closed and said they couldn’t serve us because they had already put everything away! If it closes at 5pm I think it should be fully functioning until then. I would understand if we got there 5-10 mins before closing time but 30 mins before? It’s a snack bar it’s not like it’s a full on restaurant. The only nice thing that we were impressed with was the room it was very spacious the only bad thing was it started raining and we had a leak on the ceiling other than that the room was cleaned every day. Lastly the spa was an amazing experience definitely the only thing I was satisfied with at this hotel.

Stayed 4 nights in Aug 2024

10/10 Excellent

pejman

Travelled with family

15 Aug 2024

Liked: Cleanliness, staff & service, amenities

The beach was not useful .

Stayed 5 nights in Aug 2024

4/10 Poor

Bill

Travelled with group

13 Aug 2024

Disliked: Cleanliness, staff & service

Room service was very slow and sometimes did not show up. The restaurants showed little hospitality and had an average wait time of 45 minutes. There was a lack of respect for young adults. Bartenders were cool though. Specifically Eden the bartender at the adult pool was super friendly and easy to approach. The beach was also not maintained at all, full of seaweed and no way to swim in it.

Stayed 4 nights in Aug 2024

8/10 Good

OFELIA

9 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent

Stayed 4 nights in Aug 2024

10/10 Excellent

Jose Manuel

Travelled with family and small children

9 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It lacks entertainment and music. It should have a night club or a place to dance every night. In the pool are it should be music. The only good thing is the food but after diner your force to watch a 1 hour show and a bar to drink on. That’s all no entertainment. Is like they your going in to eat and sleep early. If all you want is to relax then this is the place. Is a beautiful place it has everything you need to relax all day long.

Stayed 5 nights in Aug 2024

8/10 Good

Jason

Travelled with family, Travelled with group

8 Aug 2024

Liked: Cleanliness, amenities

Building 4 elevator was down the entirety of our vacation. The main lobby elevator worked every other day. The music at the swim up bars were unrecognizable. The beach is not usable because of all the seaweed. The resort is a nice resort. 3to 4 star resort. They do need some improvements but i would recommend for families that want to lay back at the pool.

Stayed 5 nights in Aug 2024