Dreams Riviera Cancun Resort & Spa - All Inclusive - Reviews, Photos & Rates

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VIP Access

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Dates

December 2024

January 2025

3 outdoor pools, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

Hot tub

Explore the area

Carretera Federal Chetumal Puerto Juárez, Km 324-342 Manzana 1, Lote 3, SM 11, Puerto Morelos, QROO, 77580

Puerto Morelos Beach
4 min walk
Portofino
1 min walk
Cancun Bus Station ADO
33 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)
23 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Premium Deluxe with Plunge Pool Double Beds

66 sq m
Sleeps 4
2 Double Beds

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe Tropical View Double

42 sq m
Sleeps 4
2 Double Beds

Preferred Club with Plunge Pool King Bed

50 sq m
Sleeps 3
1 King Bed

Preferred Club Tropical View Double

Sleeps 4
2 Double Beds

Premium Deluxe Double

Sleeps 4
2 Double Beds

Preferred Club Ocean View & Pool Front King Bed

52 sq m
Ocean view
Sleeps 3
1 King Bed

Preferred Club Ocean Front Presidential Suite

268 sq m
Ocean view
Sleeps 5
1 King Bed

Preferred Club Ocean View King Bed

40 sq m
Ocean view
Sleeps 3
1 King Bed

Preferred Club Ocean Front Honeymoon Suite

63 sq m
Ocean view
Sleeps 2
1 King Bed

Deal of the Day

43 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Preferred Club with Plunge Pool Double Beds

50 sq m
Sleeps 4
2 Double Beds

Premium Deluxe King

Sleeps 3
1 King Bed

Preferred Club Ocean View Double Beds

41 sq m
Ocean view
Sleeps 4
2 Double Beds

Preferred Club Ocean Front Governor Suite

146 sq m
Ocean view
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Premium Deluxe Ocean View Double Beds

42 sq m
Ocean view
Sleeps 4
2 Double Beds

Premium Deluxe Tropical King

43 sq m
Sleeps 3
1 King Bed

Premium Deluxe with Plunge Pool King Bed

66 sq m
Sleeps 3
1 King Bed

Premium Deluxe Ocean View King Bed

43 sq m
Ocean view
Sleeps 3
1 King Bed

Preferred Club Tropical View King

Sleeps 3
1 King Bed

Preferred Club Ocean Front Master Suite

112 sq m
Ocean view
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Family Suite, Connecting Rooms (Preferred Club)

83 sq m
Partial ocean view
Sleeps 7
1 King Bed and 2 Double Beds

Preferred Club Ocean Front Bridal Suite

Ocean view
Sleeps 2
1 King Bed

Family Suite Premium

83 sq m
Sleeps 7
1 King Bed and 2 Double Beds

Deal of the Day Preferred

41 sq m
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Preferred Club Ocean View & Pool Front Double Beds

52 sq m
Ocean view
Sleeps 4
2 Double Beds

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About this property

Dreams Riviera Cancun Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools

Catch some rays at the beach or spend the day relaxing at Dreams Riviera Cancun Resort & Spa - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Housekeeping is available on request.

Dreams Riviera Cancun Resort & Spa - All Inclusive offers 486 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to balconies or patios. 37-inch plasma televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include free minibar items and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A health club and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dreams Spa by Pevonia has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of Dreams Riviera Cancun Resort & Spa - All Inclusive's great beach location. During your stay, you're just a quick walk from Puerto Morelos Beach. Features include free breakfast, free WiFi in public areas, and free valet parking.

Free buffet breakfast served daily
Free WiFi
Free valet parking and self parking
Enjoy French cuisine at Bordeaux, one of the property's 9 restaurants and 6 bars/lounges
Splash around at the waterslide or swim in the 3 outdoor pools
Indulge with body wraps, body scrubs, or manicures and pedicures at Dreams Spa by Pevonia
Services include babysitting, a kid's club, and dry cleaning/laundry
Onsite recreation includes a gym, a steam room, and a sauna
Guests have great things to say about the pool and the clean accommodations
Just a 4-minute walk from Puerto Morelos Beach and 4 minutes by foot from Arrecife de Puerto Morelos National Park

Dreams Riviera Cancun Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Dreams Riviera Cancun Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM. The property hosts a free manager's reception daily.

Bordeaux - This restaurant specializes in French cuisine and serves dinner only.

El Patio - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

Oceana - This seafood restaurant specializes in seafood and serves breakfast, lunch, dinner, and light fare. Open daily.

Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals and snacks included

24-hour room service (limited menu)

In-room minibar (all beverages included)

Water activities

Kayaking

Snorkeling

Land activities

Bicycling

Soccer

Volleyball

Lessons/classes/games

Aerobics

Cooking

Dancing

Language

Yoga

Languages

Dutch, English, French, Italian, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Free valet parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM–11:30 AM
9 restaurants and 1 coffee shop/cafe
2 beach bars, 6 bars/lounges, 1 swim-up bar and 1 poolside bar
Free daily reception
24-hour room service
Coffee/tea in a common area

Restaurants on site

Bordeaux
El Patio
Himitsu
Oceana
Portofino

Things to do

3 outdoor pools
Fitness classes
Archery
Beach volleyball
Billiards/pool table
Boat tours
Children's pool
Fitness centre
Free bike hire
Full-service spa
Kayaking
Motorised watercraft
Nightclub
Parasailing
Pilates classes
Sailing
Sauna
Scuba diving
Shopping
Snorkelling
A hot tub
Steam room
Volleyball
Waterskiing
Windsurfing
Yoga classes

Family friendly

3 outdoor pools
Babysitting (surcharge)
Children's club
Children's pool
DVD player
Free cots/infant beds
Free rollaway/extra beds
Corner/local shop
Laundry facilities
Snack bar/deli
Water slide

Conveniences

ATM/banking services
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Corner/local shop

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference centre (8342 square feet of space)
Meeting rooms

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Garden
Pool sunloungers
Pool umbrellas
Rooftop terrace

Spa

12 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - on the beach
Massage/treatment rooms
Outdoor treatment areas
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible path of travel

At least 80% of lighting from LEDs
Beach towels
Comprehensive recycling policy
Designated smoking areas
Humane treatment of captive wild animals
Local artist showcase
TV in lobby
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Ceiling fan
Free cots/infant beds
Free rollaway beds

Bathroom

Dressing gowns
Free toiletries
Hairdryer
Jetted bath
Separate bath and shower
Towels

Entertainment

37-inch plasma TV
DVD player
iPod dock
Premium channels
Satellite channels

Food and drink

Free bottled water
Free minibar

Access via exterior corridors
Desk
Eco-friendly cleaning products provided
Free local calls
In-room massage
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
LED light bulbs
Mobile key entry
Phone
Slippers
Turndown service
Water-efficient showers only
Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Dreams Riviera Cancun Resort & Spa - All Inclusive

Children and extra beds

Children are welcome.

Free rollaway/extra beds!

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)
Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams Riviera Cancun All Inclusive Puerto Morelos

Dreams Riviera Cancun Puerto Morelos

Dreams Riviera Cancun Inclusi

Dreams Riviera Cancun Resort All Inclusive Puerto Morelos

Dreams Riviera Cancun Hotel Puerto Morelos

Dreams Riviera Cancun Resort Spa

Dreams Riviera Cancun Resort Spa All Inclusive

Dreams Riviera Cancun Resort Spa Optional All Inclusive

Dreams Riviera Cancun Resort & Spa - All Inclusive Reviews

8.6

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Franklin, Darien

Travelled with family, Travelled with partner

21 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice with lots of activities to do

Stayed 3 nights in Sep 2024

10/10 Excellent

Liana

Travelled with family

21 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved the customer service, ever member of staff was so dedicated and it really livened the entire experience.

Stayed 7 nights in Sep 2024

6/10 Okay

annette

21 Sept 2024

Stayed 3 nights in Aug 2024

4/10 Poor

Kathleen

21 Sept 2024

Disliked: Staff & service, amenities, property conditions & facilities

Nice rooms and plunge pool Room service was ok but food was terrible. Inconsistent room upkeep. Food was tasteless and lacking a lot of flavor. . Would not stay here again, they failed miserably

Stayed 6 nights in Sep 2024

10/10 Excellent

Kimberly

21 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 8 nights in Aug 2024

10/10 Excellent

Tesharri

Travelled with group

19 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect

Stayed 3 nights in Sep 2024

10/10 Excellent

Shooshanig

18 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a great time at this location! It was my husband’s first time traveling outside of the United State and he was very impressed. This vacation really opened his mind to traveling more and i could not be more grateful to the amazing staff at this resort for such a relaxing experience. Everything was clean, the rooms were wonderful, the pool was refreshing and the service was impeccable. We really enjoyed booking one of the “proffered” rooms because they came with so many perks that I didn’t even know about! The tub on the balcony with an ocean view was just amazing to relax in and the room service was very timely. I arranged excursions with expedia but the hotel also had staff ready to make arrangements at a drop of a hat. It was such a beautiful place and we are counting down the days till we can go back :)

Stayed 3 nights in Sep 2024

8/10 Good

Nicole

17 Sept 2024

Stayed 4 nights in Aug 2024

8/10 Good

Nestie

Travelled with partner

17 Sept 2024

Liked: Cleanliness, property conditions & facilities

Pros: Different areas of the property are all in walking distance. - lots of staff present and available - friendly staff Cons: improve activity variations - thoroughness in communication -

Stayed 3 nights in Sep 2024

10/10 Excellent

Diana Rosalis

15 Sept 2024

Stayed 7 nights in Aug 2024

8/10 Good

Maryrose

15 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Sep 2024

8/10 Good

Joseph

Travelled with family

14 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff at Dreams Riviera Cancun really stand out as what makes this resort truly special. So helpful, so courteous, but they still let their personalities shine through so interacting with each employee is memorable. We had an amazing time in large part because of the truly lovely and hard working employees.

Stayed 4 nights in Sep 2024

10/10 Excellent

Mariana

Travelled with family

13 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Cajones en la habitación hubieran sido super

Stayed 7 nights in Sep 2024

6/10 Okay

Luis

Travelled with family

11 Sept 2024

Disliked: Cleanliness, amenities

Es muy pobre la limpieza y muy descuidada la propiedad , 3 de los cuartos que rente se inundaron de agua en mi estancia y nunca llegaron los de mantenimiento

Stayed 5 nights in Sep 2024

10/10 Excellent

HILDA

Travelled with group

11 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing resort! The staff were all friendly and attentive. I definitely come back, it is one of the best resorts I’ve been to. The food was also delicious and the place was overall clean.

Stayed 4 nights in Sep 2024

10/10 Excellent

Angelene

10 Sept 2024

Stayed 4 nights in Aug 2024

10/10 Excellent

Matthew

Travelled with partner

10 Sept 2024

Liked: Staff & service

What I did not like, the smell of stagnant still water when you entered the massage area. What I did like the staff was amazing. I would come back again and again the food was great. You could work on the drinks. They were weak overall I give the full experience, a seven out of 10.

Stayed 4 nights in Sep 2024

10/10 Excellent

Richard

Travelled with family

6 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was super friendly, the pools and grounds were clean. The food at the restaurants were delicious and better than a few of ehe all included that we have stayed at. The beaches are better in the hotel zone (bigger waves, and less seaweed), but they are out early and cleaning the beach. We walked down the beach and it is drastically cleaner than the unkept properties in the area. For a $6 tax you can use the non-powered water sports (kayak, paddle board, Hobie boat). We would certainly stay here again.

Stayed 6 nights in Aug 2024

6/10 Okay

Farshad, west vancouver

5 Sept 2024

Liked: Staff & service, property conditions & facilities

Stayed 8 nights in Aug 2024

10/10 Excellent

Steven

Travelled with family

5 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Me and my family really enjoyed our holidays in dreams . Great service all around from reception to food restaurants. Will definitely go back back in future.

Stayed 12 nights in Jul 2024

10/10 Excellent

Marco

4 Sept 2024

Stayed 7 nights in Aug 2024

10/10 Excellent

Meggan

4 Sept 2024

Stayed 8 nights in Aug 2024

10/10 Excellent

Ronny, West Babylon

3 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Amazing for our 2 boys. Ages 3 and 9 months. The service was great. The place was always clean. Will definitely recommend.

Stayed 5 nights in Aug 2024

10/10 Excellent

Jason

Travelled with family and small children

2 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Was a great stay for my family of 4. Resort was smaller than other ones we've been to and we noticed it wasn't too busy or crowded. Beach was nice and clean with some seaweed washed on the shore but they cleaned it occasionally. One thing that other resorts did which could be helpful was that we were usually seated at the same table for breakfast and had the same waiter\waitress and by the end of the trip they had a good idea what we would order and pretty much had it ready for us once they saw it was us.

Stayed 4 nights in Aug 2024

10/10 Excellent

Monika

Travelled with family

1 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The best experience!! We loved everything in this hotel. The best staff ever!!! Thank you Alvaro, the pool concierge, Alex, Victor, Teresita. And the super entertainment team, Giovanna, Marisol and Jose.

Stayed 2 nights in Aug 2024