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Hotel Riu Cancun - Adults Only - All Inclusive

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Riu Cancun - Adults Only - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Reception hall
Front of property – evening/night
Porch
On the beach, white sand, sun-loungers, beach towels

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub
  • Housekeeping

Explore the area

Map
Cancun, QROO
  • Plaza Caracol Mall
    ‪1 min walk‬
  • UltraMar Ferry Terminal
    ‪3 min walk‬
  • Caracol Beach
    ‪4 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (L)

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Adults Only |B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (Adults Only |B2C-US)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, Ocean View (Adults Only |B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (Adults Only |B2C-US)

  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (B2C-US)

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (B2C-US)

  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (B2C-US)

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (U)

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Sea View (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Sea View (M)

  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Ocean View (E)

  • Ocean view
  • Sleeps 6
  • 1 Double Bed

Standard Double Room, Connecting Rooms (E)

  • Sleeps 6
  • 1 Double Bed

Standard Double Room, Connecting Rooms, Ocean View (L)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (M)

  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, 2 Bedrooms, Ocean View (U)

  • 30 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (C)

  • 44 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (Adults Only | L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (Adults Only | L)

  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (C)

  • 44 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (C)

  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (Adults Only | U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (Adults Only | U)

  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (M)

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, Connecting Rooms, Ocean View (C)

  • 29 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Sea View (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Sea View (M)

  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room (E)

  • 30 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Double Room, Connecting Rooms, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Standard Room, Ocean View (Adults Only | L)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Room, Ocean View (Adults Only | L)

  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Ocean View (Adults Only | U)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (Adults Only | U)

  • 29 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 6
  • 1 King Bed

View all photos for Standard Room, Ocean View (Adults Only | E)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Room, Ocean View (Adults Only | E)

  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room (Adults Only | E)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room (Adults Only | E)

  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

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Aerial view

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includes taxes & fees
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About this property

Hotel Riu Cancun - Adults Only - All Inclusive

Adults-only beachfront property with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Riu Cancun - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hotel Riu Cancun - Adults Only - All Inclusive offers 569 accommodations with minibars and safes. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the pool at Hotel Riu Cancun - Adults Only - All Inclusive. During your stay, you're just a quick walk from Plaza Caracol Mall. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 6 restaurants, a swim-up bar, and a poolside bar
  • Take a swim in the 4 outdoor pools or soak in the spa tub
  • Indulge with massages, facials, or manicures and pedicures at Renova Spa
  • Services include dry cleaning/laundry, tour or ticket assistance, and a porter
  • Onsite recreation includes a gym and volleyball
  • Guests have great things to say about the location and the clean accommodations
  • 7 minutes by foot from Cancun Convention Center and a 3-minute drive from Tortuga Beach
Hotel Riu Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Cancun - Adults Only - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a spa tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A nightclub, spa services, and barbecue grills are also featured at the eco-certified Hotel Riu Cancun - Adults Only - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Cancun property.

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.
Miramar - This buffet restaurant serves breakfast, lunch, and dinner.
La Toscana - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Kawachi - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Kulinarium - This restaurant serves dinner only. Open daily.
Turquesa - This poolside buffet restaurant serves breakfast, lunch, and dinner. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Volleyball

Lessons/classes/games

Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 6 restaurants
  • 5 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Coffee/tea in a common area

Restaurants on site

  • Miramar
  • La Toscana
  • Kawachi
  • Kulinarium
  • Turquesa

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Fitness centre
  • Full-service spa
  • Nightclub
  • Shopping
  • Snorkelling
  • A hot tub
  • Surfing/body boarding
  • Windsurfing

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand
  • Corner/local shop
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas

Spa

  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • 100% renewable energy
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Cancun - Adults Only - All Inclusive

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Riu
All Inclusive Riu Cancun
Cancun All Inclusive Riu
Cancun Riu
Cancun Riu All Inclusive
Riu
Riu All Inclusive
Riu All Inclusive Cancun
Riu Cancun
Riu Cancun All Inclusive
Cancun Riu Hotel
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Rui Cancun
Riu Cancun All Inclusive All-inclusive property
Riu All Inclusive All-inclusive property

Hotel Riu Cancun - Adults Only - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1415 out of 2834 reviews" "
Rating 8 - Good. 673 out of 2834 reviews" "
Rating 6 - Okay. 362 out of 2834 reviews" "
Rating 4 - Poor. 183 out of 2834 reviews" "
Rating 2 - Terrible. 201 out of 2834 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yanira

Liked: Cleanliness, staff & service
Loved
Stayed 5 nights in Oct 2024

10/10 Excellent

Sissy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Love the riu hotel, wish they had better juice choices and better quality liquor, but i found a drink i love, so it was great.
Stayed 3 nights in Oct 2024

10/10 Excellent

Cynthia S

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Oct 2024

10/10 Excellent

Kenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Definitely going back again!!
Stayed 4 nights in Oct 2024

10/10 Excellent

Briana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 4 nights in Oct 2024

10/10 Excellent

Alain

Stayed 3 nights in Sep 2024

10/10 Excellent

Marquis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riu team members were great and really helpful. Would recommend to others.
Stayed 3 nights in Oct 2024

10/10 Excellent

Ingrid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, the employees are very nice. The activities and events were great. Food was good. I will go back again.
Stayed 6 nights in Oct 2024

10/10 Excellent

Mariela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super experience cant wait to come back for me de best hotel
Stayed 4 nights in Oct 2024

6/10 Okay

Julie, n. muskegon

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was great. Rooms give off a motel 6 vibe, old and outdated. Food and outdoor areas were nice. Only 1 or 2 small working elevators!! One day we took the stairs up 15 flights of stairs. One day we had to use the freight elevator down back hallways. Not a great experience.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Is a good esperense good place to have a good vacations
Stayed 4 nights in Oct 2024

10/10 Excellent

Cesar Augusto

Liked: Cleanliness, staff & service, property conditions & facilities
Property in general was great .and the most valuable thing in this property is the staff ( friendly and knowledgeable and on top of everything.
Stayed 3 nights in Oct 2024

6/10 Okay

JASON, BROOKLYN

Travelled with group
Liked: Cleanliness, staff & service
The staff was very nice. 4stars Hotel was solid but two of the four elevators were broke. 3.5stars Food was meh at best 2.5
Stayed 6 nights in Oct 2024

10/10 Excellent

Rubén

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive and courteous. Loved everything. I would definitely visit this hotel again. The only thing that I think needs to be improved is the music around the pool, especially in the pool bar.
Stayed 5 nights in Oct 2024

6/10 Okay

Marlon

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevators were horrible. There was always a constant wait for the elevators many times having to take stairs to high floors. The food was not the best.
Stayed 6 nights in Oct 2024

8/10 Good

janet

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was nice however the rooms were not as nice as expected. We stayed at the Riu in Cabo and the rooms were much nicer. Elevators were horrible. Had to wait an average of 5-10 min each time. Staff was very friendly. Property was clean. Food was excellent in the buffet and steak house. Italian restaurant not very good.
Stayed 4 nights in Oct 2024

10/10 Excellent

Lizbeth

Stayed 4 nights in Sep 2024

10/10 Excellent

GAK KOO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed restaurant options. And nice staffs.
Stayed 4 nights in Oct 2024

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown area. Everything was close by .
Stayed 5 nights in Oct 2024

8/10 Good

Brian

Stayed 2 nights in Oct 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó Riu hotel el trato de los meseros como nos trataron bien amables
Stayed 5 nights in Oct 2024

6/10 Okay

Alexis Ann

Travelled with partner
Liked: Staff & service, property conditions & facilities
I enjoyed the stay other then the last night doing construction from 12 am to 2 am is completely unacceptable.
Stayed 6 nights in Oct 2024

10/10 Excellent

Bryant

Stayed 4 nights in Sep 2024

2/10 Terrible

Nadia

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I left the hotel early. I stayed room number 808. There was leaking from ceiling and huge mold in the bathroom. I asked them to change the room and they ignored me. Never ever again!
Stayed 5 nights in Oct 2024

6/10 Okay

Marco

Travelled with family
Liked: Staff & service, amenities
Lo que me gustó fue la amabilidad de la gente y lo que no me gustó es que desde que llegué no había shampoo en el shower y lo otro que en el restaurant de cortes los empleados no son muy amables
Stayed 4 nights in Oct 2024