Hotel Riu Tequila - All Inclusive - Reviews, Photos & Rates

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Dates

December 2024

January 2025

5 bars/lounges, swim-up bar, poolside bar

Couples treatment room(s), sauna, body treatments, massages on the beach

Overview
Rooms
Location
Policies

Very good

Popular amenities

24/7 front desk

Bar

Explore the area

Ave Xaman-ha, Manzana 3, Lote 19, Playa del Carmen, QROO, 77710

Playacar Beach
7 min walk
Mayan Ruins of Playacar
15 min walk
Mahi Golf Course
3 min drive
Playa Del Carmen, Quintana Roo (PCM)
6 min drive

Room options

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room (M)

30 sq m
Sleeps 4
2 Double Beds

Standard Double Room (E)

30 sq m
Sleeps 4
2 Double Beds

Standard Double Room (L)

30 sq m
Sleeps 4
2 Double Beds

Junior Suite (M)

45 sq m
Sleeps 3
2 Double Beds

Standard Double Room (B2C-US)

30 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (U)

45 sq m
Sleeps 4
2 Double Beds

Junior Suite (B2C-US)

45 sq m
Sleeps 4
2 Double Beds

Double Room, 2 Bedrooms (U)

Sleeps 8
2 Double Beds OR 1 King Bed

Standard Double Room (B2C-CAN)

Sleeps 4
1 King Bed OR 2 Double Beds

Standard Double Room (U)

30 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (B2C-CAN)

Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite (L)

45 sq m
Sleeps 3
2 Double Beds

Double Room, Connecting Rooms (B2C-CAN)

Sleeps 8
1 King Bed and 2 Double Beds

Standard Double Room (C)

30 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Standard Double Room, Connecting Rooms (L)

Sleeps 8
2 Double Beds OR 1 King Bed

Junior Suite (C)

45 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms (C)

Sleeps 8
1 King Bed and 2 Double Beds

Similar properties

On private beach

Pool

All-inclusive

Spa

for 1 night

includes taxes & fees

4 Jan - 5 Jan

About this property

Hotel Riu Tequila - All Inclusive

All-inclusive Playa del Carmen property in Playacar with 5 restaurants

5 restaurants, 4 outdoor pools, and a full-service spa are available at this property. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free beach shuttle. Additionally, a nightclub, 5 bars/lounges, and a health club are onsite. Housekeeping is available on request.

Hotel Riu Tequila - All Inclusive offers 630 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and ceiling fans. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Hotel Riu Tequila - All Inclusive. During your stay, you're just a quick walk from Piste Cyclable sur Paseo Xaman-Ha. Free breakfast, free WiFi in public areas, and free self parking are available.

Free buffet breakfast served daily
Free WiFi
Free self parking
The 5 restaurants, swim-up bar, and poolside bar offer choices for drinking and dining
Take a swim in the 4 outdoor pools
Treat yourself to manicures and pedicures, massages, or facials at the spa
Services include babysitting, a free kid's club, and dry cleaning/laundry
Onsite recreation includes a gym, a sauna, and volleyball
Guests have great things to say about the helpful staff and the clean accommodations
Just a 2-minute drive from Playacar Golf Club and 10 minutes from Xplor Theme Park
Free beach shuttle service

Hotel Riu Tequila - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Tequila - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a sauna. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A children's pool, a nightclub, and a complimentary children's club are also featured at the family-friendly Hotel Riu Tequila - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this Art Deco Playa del Carmen property.

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Rosa Roja - This buffet restaurant serves breakfast, lunch, and dinner.

Bamboo - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Rinascita - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Black Cow - Onsite steakhouse. Open daily.

Beach Club - This buffet restaurant serves lunch, dinner, and light fare. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

In-room minibar (all beverages included)

In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Sailing

Snorkeling

Windsurfing

Land activities

Fitness facilities

Volleyball

Lessons/classes/games

Aerobics

Water fitness

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Awards and affiliations

Eco-Certified Property

This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free uncovered self-parking on site
On-site parking includes off-street options
Free beach shuttle
Limo/town car service

Food and drink

Free buffet breakfast available daily 7 AM–10:30 AM
5 restaurants
5 bars/lounges, 1 swim-up bar and 1 poolside bar
Coffee/tea in a common area

Restaurants on site

Rosa Roja
Bamboo
Rinascita
Black Cow
Beach Club

Things to do

4 outdoor pools
Fitness classes
Beach volleyball
Bike storage
Billiards/pool table
Children's pool
Fitness centre
Full-service spa
Kayaking
Nightclub
Playground
Sailing
Sauna
Shopping
Snorkelling
Windsurfing

Family friendly

4 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Free cots/infant beds
Playground
Snack bar/deli

Conveniences

ATM/banking services
Banquet hall
Gift shop/newsstand
Reception hall

Guest services

24-hour front desk
Change of towels (on request)
Daily housekeeping
Dry-cleaning service
Hair salon
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Business services

Computer station

Outdoors

BBQ grill(s)
Beach loungers
Garden
Pool sunloungers
Pool umbrellas
Vegetable garden

Spa

2 treatment rooms
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - on the beach
Massage/treatment rooms
Sauna
Spa open daily

Accessibility

This property does not have any lifts

100% renewable energy
Beach towels
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
TV in lobby
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Ceiling fan
Free cots/infant beds

Bathroom

Bath or shower
Designer toiletries
Hairdryer
Private bathroom
Towels

Entertainment

Flat-screen TV
Satellite channels

Food and drink

Free bottled water
Minibar

Bulk dispenser for toiletries
Energy-saving switches
Iron/ironing board (on request)
Laptop-compatible safe
Laptop-friendly workspace
LED light bulbs
Phone
Recycling
Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hotel Riu Tequila - All Inclusive

Children and extra beds

Children are welcome.

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

Property is also known as

Riu Tequila

Riu Tequila All Inclusive

Riu Tequila All Inclusive Playa del Carmen

Riu Tequila Playa del Carmen

Tequila Riu

ClubHotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico

Hotel Riu Tequila

Riu Clubhotel Tequila Hotel

Riu Tequila Mexico

Hotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico

Clubhotel Riu Tequila

Rui Tequila

Hotel Riu Tequila All Inclusive Playa del Carmen

Hotel Riu Tequila All Inclusive

Hotel Riu Tequila - All Inclusive Reviews

8.4

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Good

Candice

Travelled with partner

16 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything about this property is fantastic. The only complaint I have is the food at the buffet is alright. I feel like certain foods get recycled to the next day or change in quality. Besides this, I would definitely stay at another RIU again.

Stayed 5 nights in Sep 2024

10/10 Excellent

Michelle

Travelled with group

11 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The place was amazing. Would book again!!

Stayed 4 nights in Aug 2024

10/10 Excellent

Josue

Travelled with family

6 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really enjoyed our stay

Stayed 8 nights in Aug 2024

10/10 Excellent

TAMMY, ROMULUS

Travelled with family

2 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Enjoyed our stay. The staff was very friendly.

Stayed 5 nights in Aug 2024

10/10 Excellent

slavisa

1 Sept 2024

Stayed 5 nights in Aug 2024

10/10 Excellent

Hagan

Travelled with family, Business traveller

31 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Na.

Stayed 5 nights in Aug 2024

4/10 Poor

Anna

Travelled with family

29 Aug 2024

Liked: Amenities

Disliked: Staff & service, property conditions & facilities

Food is terrible. The drinks are terrible. The breakfast staff in the buffet are not accommodating. Do not recommend! Defenitely not the same experience as Palace property. Stayed in Riu Palace Mexico twice and you can’t compare it.

Stayed 3 nights in Aug 2024

10/10 Excellent

Jorge

Travelled with family, Travelled with family and small children

29 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

They had daily activities for the whole family

Stayed 4 nights in Aug 2024

10/10 Excellent

Kaden Robert

14 Aug 2024

Liked: Amenities

RIU Tequila is always amazing! This was our second visit this year. Customer service is great! Food was fantastic as always. Great entertainment and extremely friendly and accommodating staff. Thank you for a wonderful vacation!!! We will be back!!

Stayed 7 nights in Aug 2024

10/10 Excellent

Aliya

10 Aug 2024

Stayed 3 nights in Jul 2024

2/10 Terrible

Huntley

Travelled with group

10 Aug 2024

Liked: Amenities

Disliked: Property conditions & facilities

Very unfriendly staff. Not accommodating! Insensitive to certain situations. We had a storm and no one even tried to calm us or gave us some reassurance that everything would be ok I had to stay one extra night because my flight was cancelled due to the storm. I wasn’t asking for a free night because I had already booked an extra night through Expedia. Expedia sent them the email but they were acting like I was trying to stay for free. They told me I would have to check out of my room, pack up all my stuff and check back in. After I found my receipt with Expedia they looked at it and decided I could stay. How could you treat a guest who was staying at your facility for 4 nights like that? As far as am concerned they don’t care much for you if you don’t speak their language because all through our conversations they were going back and fort speaking Spanish. I would never return to this resort or would I recommend anyone to go there. My girlfriend and her husband, my sister and her husband all had the same experience because it was 6 of us on this trip. I guess they would care if we return either!!!!! Oh! When I checked out that morning they didn’t even ask how was my stay. Because they couldn’t care less.

Stayed 1 night in Jul 2024

10/10 Excellent

Tiffaney

Travelled with partner

6 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All staff was super helpful and accommodating. Enjoyed my stay and would stay again.

Stayed 5 nights in Jul 2024

8/10 Good

Norma, Astoria

Travelled with family

4 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

One of many Riu hotels in the area. Front staff could use some training. Restaurant staff was excellent. My family preferred the Riu Playacar.

Stayed 4 nights in Jul 2024

10/10 Excellent

SUSAN TAMIE

4 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jul 2024

10/10 Excellent

Monica R

Travelled with family

3 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff is very courteous and attentive. The hotel is more than what we expected.

Stayed 7 nights in Jul 2024

6/10 Okay

Lorena Mendez

1 Aug 2024

Stayed 6 nights in Jul 2024

10/10 Excellent

Sharee

Travelled with family, Travelled with partner

30 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful resort with lots of activities at night.

Stayed 5 nights in Apr 2024

10/10 Excellent

Abraham

Travelled with family

29 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was excellent. Staff are 10/10 very friendly and professional. Overall 10/10!

Stayed 5 nights in Jul 2024

10/10 Excellent

Zoila Guadalupe

29 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jul 2024

6/10 Okay

Gisel a

Travelled with family and small children

29 Jul 2024

Liked: Amenities

When I got to the property no rooms was available so they had to switch me to Riu yutakun . They said we are going to upgrade you .. it was not an upgrade the room we had was old and outdated there was wafer bugs . And the bottles in the room where it poured out from was Rusted it was just nasty .. but how I booked for Riu tequila and they said there out of rooms

Stayed 5 nights in Jul 2024

6/10 Okay

Anne

27 Jul 2024

Liked: Staff & service

Disliked: Property conditions & facilities

The hotel was hot. There was limited spaces with AC, even our room was only at 75 F (24 C) the whole time. It was hard to enjoy the food because it was so hot but the food was good and nobody got sick. It was hard to enjoy the nighttime activities because of the heat. The pool and beach activities were nice

Stayed 4 nights in Jul 2024

10/10 Excellent

Cecily, Lawrenceville

Travelled with family

25 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Rui Tequila Hosted our first trip to Mexico. It will not be the last the staff at Rio tequila was amazing from Leo at the buffet Rosa Roja to Jess at the welcome counter and check in to Violeta who impeccably cleaned our room and Andres who noticed how nervous I was about our car being on time to take us to the airport and assured me that they would be there to pick us up and they were. They are so many others that made our trip such a wonderful time. Thank you Riu Tequila.

Stayed 4 nights in Jul 2024

10/10 Excellent

Kenneth

23 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I had a great time!

Stayed 5 nights in Jul 2024

6/10 Okay

Deonnie

23 Jul 2024

First night a/c didn’t work then waking up the next morning I had bites all over me not sure if it’s bed bugs or mosquitoes food was okay not the best not much entertainment unless u just like being in the pool area all day but other then that the stay was okay

Stayed 3 nights in Jul 2024