JOIA Paraíso by Iberostar - Adults Only - All Inclusive - Reviews, Photos & Rates

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VIP Access

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Dates

December 2024

January 2025

Panoramic Suite, Oceanfront (Butler Suite) | Beach/ocean view

Suite, Oceanfront (Corner, Butler Suite) | Balcony

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar

Pool

All-inclusive

Breakfast included

Spa

Gym

Explore the area

Ctra. Chetumal - Puerto Juárez, Km. 309, Lote 5, Playa Paraiso, Playa del Carmen, QROO, 77710

Paradise Beach
14 min walk
Venecia Italian Restaurant
1 min walk
ADO Terminal Alterna Playa del Carmen
22 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)
42 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Suite

60 sq m
Sleeps 2
2 Double Beds OR 1 King Bed

Suite, Oceanfront (Butler Suite)

60 sq m
Ocean view
Sleeps 2
2 Double Beds OR 1 King Bed

Suite, Pool View

60 sq m
Sleeps 2
1 King Bed

Suite, Oceanfront (Corner, Butler Suite)

60 sq m
Ocean view
Sleeps 2
2 Double Beds OR 1 King Bed

Romantic Villa, Private Pool (Butler Service)

194 sq m
Sleeps 2
2 Double Beds OR 1 King Bed

Suite (Upper Floor)

60 sq m
Sleeps 2
2 Double Beds OR 1 King Bed

Panoramic Suite, Oceanfront (Butler Suite)

60 sq m
Ocean view
Sleeps 2
2 Double Beds OR 1 King Bed

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite, Oceanfront (Butler Suite, Beach Access)

60 sq m
Ocean view
Sleeps 2
2 Double Beds OR 1 King Bed

Last room available

60 sq m
Sleeps 2
1 Double Bed OR 1 King Bed

Suite, Pool Access

60 sq m
Sleeps 2
1 Double Bed

Suite (Promo)

60 sq m
Sleeps 2
2 Double Beds OR 1 King Bed

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On private beach

Pool

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for 1 night

includes taxes & fees

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On private beach

Pool

Hot tub

All-inclusive

for 1 night

includes taxes & fees

1 Jan - 2 Jan

About this property

JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Adults-only beachfront resort with 2 outdoor pools

Spend the day relaxing at the beach, practicing your swing on JOIA Paraíso by Iberostar - Adults Only - All Inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 20 restaurants.

JOIA Paraíso by Iberostar - Adults Only - All Inclusive offers 310 air-conditioned accommodations with iPod docking stations and DVD players. Beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Coffee/tea makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a health club. 2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is open daily.

Our customers tell us they can't get enough of the helpful staff at JOIA Paraíso by Iberostar - Adults Only - All Inclusive. During your stay, you'll be within walking distance of Playa Paraiso Golf Course. Free breakfast, free WiFi in public areas, and free valet parking are available.

Free buffet breakfast served daily
Free WiFi
Free valet parking and self parking
Enjoy Italian cuisine at Venecia, one of the property's 20 restaurants and 6 bars/lounges
Take a swim in the indoor and 2 outdoor pools
Indulge with body treatments, hot stone massages, or mud baths at Spa Sensations
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a golf course, tennis courts, and a gym
1.3 mi (2.2 km) from Playa Paraiso Golf Course and 4.2 mi (6.8 km) from Maroma Beach

JOIA Paraíso by Iberostar - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at JOIA Paraíso by Iberostar - Adults Only - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Free breakfast is available daily. There are 20 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This all-inclusive resort also offers a health club, a steam room, and a garden. Free self parking and valet parking are available.

This 5-star Playa del Carmen resort is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Venecia - This restaurant specializes in Italian cuisine and serves dinner only.

Haiku - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Bella Vista - This buffet restaurant serves breakfast and dinner. Open daily.

Tonis Surf and Turf - This restaurant specializes in international cuisine and serves dinner only. Open daily.

La Brisa - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included

24-hour room service (limited menu)

In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities

Tennis

Tennis lessons

Access to onsite golf course

Use of golf cart

Lessons/classes/games

Aerobics

Pilates

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

Languages

English, French, German, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Free valet parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM–11:00 AM
20 restaurants
6 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
24-hour room service

Restaurants on site

Venecia
Haiku
Bella Vista
Tonis Surf and Turf
La Brisa

Things to do

2 outdoor pools
Beach yoga
Bike tour information
Billiards/pool table
Evening entertainment
Fitness centre
Full-service spa
Golf course
Golf driving range
Indoor pool
Kayaking
Nightclub
Parasailing
Pilates classes
Sailing
Sauna
Scuba diving
Shopping centre
Shopping
Snorkelling
Steam room
Table tennis
Tennis
Windsurfing
Yoga classes

Conveniences

ATM/banking services
Banquet hall
Lift
Front-desk safe
Gift shop/newsstand
Library
Water dispenser

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Golf cart
Golf clubhouse
Golf lessons
Golf privileges (optional)
Golf pro shop
Hair salon
Multilingual staff
Porter/bellhop
Tennis lessons
Tour/ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference centre (37835 square feet of space)
Meeting rooms - 4

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Garden
Outdoor entertainment area
Outdoor furniture
Pool sunloungers
Pool umbrellas
Terrace

Spa

6 treatment rooms
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - sports
Massage - Swedish
Massage/treatment rooms
Mud bath
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Hot tub
Steam room
Thalassotherapy
Turkish bath/hammam

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Lift door width (centimetres): 110
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (centimetres): 110

4 casino gaming tables
25 casino slot machines
Beach towels
Casino
Romance packages available
Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Ceiling fan
Down duvet
Frette Italian sheets
Pillow menu
Premium bedding

Bathroom

Dressing gowns
Eco-friendly toiletries
Hairdryer
Jetted bath
Private bathroom
Separate bath and shower
Shampoo
Soap
Toilet paper
Towels

Entertainment

DVD player
Flat-screen TV
iPod dock
Satellite channels

Food and drink

Champagne service
Coffee/tea maker
Free bottled water
Free minibar

Desk
Eco-friendly cleaning products provided
Iron/ironing board
Laptop-friendly workspace
LED light bulbs
Phone
Recycling
Safe
Slippers
Turndown service
Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

This property is professionally cleaned

Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
This is an adults-only property and children 18 years old and younger aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

Property is also known as

Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen

Iberostar Grand Paraiso Playa del Carmen

Iberostar Grand Paraiso All Inclusive Playa del Carmen

Iberostar Grand Paraiso All Inclusive

Iberostar Grand Paraiso All Inclusive Playa del Carmen

Iberostar Grand Paraiso All Inclusive All-inclusive property

All-inclusive property Iberostar Grand Paraiso All Inclusive

Iberostar Grand Hotel Paraiso All Inclusive

Iberostar Paraiso Inclusive

JOIA Paraíso by Iberostar - Adults Only - All Inclusive Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

8/10 Good

Jennifer

29 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jul 2024

8/10 Good

Elizabeth

Travelled with group

21 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property! Quiet get away!

Stayed 4 nights in Jul 2024

10/10 Excellent

Linda

Travelled with family

11 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful, natural landscaping.

Stayed 7 nights in Jul 2024

10/10 Excellent

Marite

Travelled with partner

9 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice beach access, beautiful pools, relaxing atmosphere and great staff,

Stayed 8 nights in Jul 2024

10/10 Excellent

Maritza

2 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jun 2024

4/10 Poor

Pavel

1 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Jun 2024

10/10 Excellent

Jason

30 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing all around

10/10 Excellent

Sriharsha

14 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Jun 2024

10/10 Excellent

Leticia

Travelled with partner

8 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property! Good Food!Excellent service!

Stayed 4 nights in May 2024

10/10 Excellent

Nazilya

7 Jun 2024

Stayed 9 nights in May 2024

10/10 Excellent

Pete

Travelled with partner

4 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was the best.

Stayed 4 nights in May 2024

10/10 Excellent

Monica

Travelled with family

4 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in May 2024

10/10 Excellent

Amilcar

Travelled with partner

4 Jun 2024

Liked: Amenities, property conditions & facilities

Stayed 6 nights in May 2024

10/10 Excellent

Devereau, Victoria

Travelled with partner

4 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

one of only a few AI resorts I would go back to for a second time.

Stayed 3 nights in Mar 2024

8/10 Good

Oliver

Travelled with family

3 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Service was great, very clean, very prompt and friendly staff, lots of options for food, pools, drinks, atmospheres. Like any resort, only reason to remove a star was for the food. It’s hard to have several restaurants and produce high quality food across the board, undstansable, but I would rate food alone anywhere from 5-7 out of 10. Occasional good food item but not consistent.

Stayed 4 nights in May 2024

10/10 Excellent

Robert

Travelled with partner

2 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

You will not find anywhere better than what you will have it at the Grand. Luis, Mauro, Alexander, Ruben, and Antonio were our Butlers. Amazing. Christian was our server every day at the buffet and remembered our preferences and had them without asking. Armando who barbecued at the pool every day was such a good guy and was such a nice treat at the pool. Jorge was great at the front and helped with transportation anywhere we needed. Aunice, the manger of La Breza was great as well. Was at the resort for 8 days and not one single issue with anyone on staff. So many hidden little gems on this property that it is somewhere we are already planning our return! Thanks for setting the bar so high and cant wait to see our second family again! Anyone complaining about this staff or this place are just complainers and looking for something free in my opinion.

Stayed 8 nights in May 2024

6/10 Okay

Bob

25 May 2024

Stayed 5 nights in May 2024

8/10 Good

Brenda Ann, Riverside

Travelled with partner, Travelled with group

22 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was wonderful.

Stayed 7 nights in May 2024

10/10 Excellent

Jamie

21 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Apr 2024

10/10 Excellent

Jennifer

Travelled with partner

15 May 2024

Liked: Staff & service, amenities, property conditions & facilities

Exceptional resort

Stayed 7 nights in May 2024

10/10 Excellent

Ruben van der

Travelled with family

12 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best hotel we have ever stayed at

Stayed 5 nights in Mar 2024

10/10 Excellent

Allen

Travelled with partner

4 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The service staff is very attentive, great customer service ! Jonathan at pool bar is awesome !!

Stayed 4 nights in Apr 2024

10/10 Excellent

Dorian

2 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Apr 2024

10/10 Excellent

Nagy, Arvada

Travelled with partner

26 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Wonderful place, so beautiful, and the staff is very helpful, ask and they will do it. This is our 5th time visiting this resort, The room we choose was ocean front and all you see from your window is the beautiful Caribbean Sea. One word for management, please try to talk to your chefs that most people from the USA eat their steak medium to medium rare. Sun h a waste for an expensive cuts of meat to be always cooked well done.

Stayed 4 nights in Apr 2024