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JOIA Paraíso by Iberostar - Adults Only - All Inclusive

5.0 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Panoramic Suite, Oceanfront (Butler Suite) | Beach/ocean view
Aerial view
Lobby
Suite, Oceanfront (Corner, Butler Suite) | Balcony
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

Explore the area

Map
Ctra. Chetumal - Puerto Juárez, Km. 309, Lote 5, Playa Paraiso, Playa del Carmen, QROO, 77710
  • Paradise Beach
    ‪14 min walk‬
  • Playa Paraiso Golf Course
    ‪8 min drive‬
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite

View from room

Suite

9.0 out of 10
Wonderful
(20 reviews)
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite)

Suite, Oceanfront (Butler Suite) | Terrace/patio

Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(15 reviews)
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Pool View

Suite, Pool View | Balcony

Suite, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Corner, Butler Suite)

Suite, Oceanfront (Corner, Butler Suite) | Balcony

Suite, Oceanfront (Corner, Butler Suite)

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Romantic Villa, Private Pool (Butler Service)

Romantic Villa, Private Pool (Butler Service) | View from room

Romantic Villa, Private Pool (Butler Service)

10.0 out of 10
Exceptional
(3 reviews)
  • 194 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Upper Floor)

Suite (Upper Floor) | Garden view

Suite (Upper Floor)

9.8 out of 10
Exceptional
(9 reviews)
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Panoramic Suite, Oceanfront (Butler Suite)

Panoramic Suite, Oceanfront (Butler Suite) | Terrace/patio

Panoramic Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(5 reviews)
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite, Beach Access)

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite, Oceanfront (Butler Suite, Beach Access)

  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Frette Italian sheets, premium bedding, down duvets, free minibar

Last room available

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Suite, Pool Access

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite, Pool Access

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Promo)

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite (Promo)

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Similar properties

Front of property

Excellence Riviera Cancun - Adults Only All Inclusive

On private beach
Pool
Hot tub
All-inclusive
4.7 out of 5, Exceptional, (1578)
The price is €851
for 1 room
includes taxes & fees
31 Jan - 1 Feb
Excellence Riviera Cancun - Adults Only All Inclusive

About this property

JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Adults-only beachfront resort with 2 outdoor pools
Spend the day relaxing at the beach, practicing your swing on JOIA Paraíso by Iberostar - Adults Only - All Inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 20 restaurants.
JOIA Paraíso by Iberostar - Adults Only - All Inclusive offers 310 air-conditioned accommodations with iPod docking stations and DVD players. Beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Coffee/tea makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a health club. 2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at JOIA Paraíso by Iberostar - Adults Only - All Inclusive. During your stay, you'll be within walking distance of Playa Paraiso Golf Course. Free breakfast, free WiFi in public areas, and free valet parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy Italian cuisine at Venecia, one of the property's 20 restaurants and 6 bars/lounges
  • Take a swim in the indoor and 2 outdoor pools
  • Indulge with thalassotherapy, Swedish massages, or hydrotherapy at Spa Sensations
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a golf course, tennis courts, and a gym
  • 1.3 mi (2.2 km) from Playa Paraiso Golf Course and 4.2 mi (6.8 km) from Maroma Beach
JOIA Paraíso by Iberostar - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at JOIA Paraíso by Iberostar - Adults Only - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Free breakfast is available daily. There are 20 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This all-inclusive resort also offers a health club, a steam room, and a garden. Free self parking and valet parking are available.

This 5-star Playa del Carmen resort is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Venecia - This restaurant specializes in Italian cuisine and serves dinner only.
Haiku - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Bella Vista - This buffet restaurant serves breakfast and dinner. Open daily.
Tonis Surf and Turf - This restaurant specializes in international cuisine and serves dinner only. Open daily.
La Brisa - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Access to onsite golf course
Use of golf cart

Lessons/classes/games

Aerobics
Pilates

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 20 restaurants
  • 6 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Venecia
  • Haiku
  • Bella Vista
  • Tonis Surf and Turf
  • La Brisa

Things to do

  • 2 outdoor pools
  • Beach yoga
  • Bike tour information
  • Billiards/pool table
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Golf course
  • Golf driving range
  • Indoor pool
  • Kayaking
  • Nightclub
  • Parasailing
  • Pilates classes
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping centre
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis
  • Windsurfing
  • Yoga classes

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf lessons
  • Golf privileges (optional)
  • Golf pro shop
  • Hair salon
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (37835 square feet of space)
  • Meeting rooms - 4

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Thalassotherapy
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 110
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 110

More

  • 4 casino gaming tables
  • 25 casino slot machines
  • Beach towels
  • Casino
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Frette Italian sheets
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Eco-friendly toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • DVD player
  • Flat-screen TV
  • iPod dock
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property is professionally cleaned
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso Playa del Carmen
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive All-inclusive property
All-inclusive property Iberostar Grand Paraiso All Inclusive
Iberostar Grand Hotel Paraiso All Inclusive
Iberostar Paraiso Inclusive

JOIA Paraíso by Iberostar - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 770 out of 1004 reviews" "
Rating 8 - Good. 146 out of 1004 reviews" "
Rating 6 - Okay. 54 out of 1004 reviews" "
Rating 4 - Poor. 17 out of 1004 reviews" "
Rating 2 - Terrible. 17 out of 1004 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Miguel

Stayed 8 nights in Sep 2024

6/10 Okay

Roberta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is very beautiful, staff is great except at restaurants. They are bothered and rushing to get you in and out. Unfortunately if you are not a member you are second rate. We scheduled reservations to multiple restaurants with the concierge upon check in. Every reservation was non existent. We found out on the reservation date that restaurants were closed on said day. When we tried to get in at a first come first serve restaurant we were quoted 20min (restaurant only has 4 tables occupied out at 25). After an hour of waiting, multiple tables were strategically given to members who arrived after us and were not on the waiting list. Multiple groups were upset and confronted the host about their lack of communication. Once seated we had approximately 5min to order because “the restaurant is now full and our kitchen staff cannot accommodate”. I wish there was more awareness towards non members. Maybe their memberships would grow if they accommodated everyone equally.
Stayed 5 nights in Sep 2024

10/10 Excellent

Eman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

ZHANNA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FOOD WAS NOT TASTY AT ALL
Stayed 4 nights in Sep 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Quiet get away!
Stayed 4 nights in Jul 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, natural landscaping.
Stayed 7 nights in Jul 2024

10/10 Excellent

Marite

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach access, beautiful pools, relaxing atmosphere and great staff,
Stayed 8 nights in Jul 2024

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

4/10 Poor

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing all around

10/10 Excellent

Sriharsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Leticia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Good Food!Excellent service!
Stayed 4 nights in May 2024

10/10 Excellent

Nazilya

Stayed 9 nights in May 2024

10/10 Excellent

Pete

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was the best.
Stayed 4 nights in May 2024

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2024

10/10 Excellent

Amilcar

Travelled with partner
Liked: Amenities, property conditions & facilities
.
Stayed 6 nights in May 2024

10/10 Excellent

Devereau, Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one of only a few AI resorts I would go back to for a second time.
Stayed 3 nights in Mar 2024

8/10 Good

Oliver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great, very clean, very prompt and friendly staff, lots of options for food, pools, drinks, atmospheres. Like any resort, only reason to remove a star was for the food. It’s hard to have several restaurants and produce high quality food across the board, undstansable, but I would rate food alone anywhere from 5-7 out of 10. Occasional good food item but not consistent.
Stayed 4 nights in May 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You will not find anywhere better than what you will have it at the Grand. Luis, Mauro, Alexander, Ruben, and Antonio were our Butlers. Amazing. Christian was our server every day at the buffet and remembered our preferences and had them without asking. Armando who barbecued at the pool every day was such a good guy and was such a nice treat at the pool. Jorge was great at the front and helped with transportation anywhere we needed. Aunice, the manger of La Breza was great as well. Was at the resort for 8 days and not one single issue with anyone on staff. So many hidden little gems on this property that it is somewhere we are already planning our return! Thanks for setting the bar so high and cant wait to see our second family again! Anyone complaining about this staff or this place are just complainers and looking for something free in my opinion.
Stayed 8 nights in May 2024

6/10 Okay

Bob

Stayed 5 nights in May 2024

8/10 Good

Brenda Ann, Riverside

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful.
Stayed 7 nights in May 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Exceptional resort
Stayed 7 nights in May 2024

10/10 Excellent

Ruben van der

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel we have ever stayed at
Stayed 5 nights in Mar 2024

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