Grand Sirenis Riviera Maya Resort & Spa - All Inclusive - Reviews, Photos & Rates

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Dates

December 2024

January 2025

Private beach, white sand, sun-loungers, beach umbrellas

11 bars/lounges, poolside bar, beach bar

Overview
Rooms
Location
Policies

Very good

Popular amenities

Hot tub

On private beach

Pool

Bar

Room service

All-inclusive

Explore the area

Zona Costera K256, Akumal, QROO, 77710

Hekab Be Biblioteca
6 min drive
Akumal Ecological Center
9 min drive
Akumal Beach
9 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.)
267 min drive

Room options

Free minibar, in-room safe, desk, blackout curtains

Deluxe Junior Suite Ocean View Quadruple

52 sq m
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Deluxe Junior Suite Ocean View

52 sq m
Ocean view
Sleeps 5
2 Double Beds OR 1 King Bed

Deluxe Junior Suite Single

52 sq m
Sleeps 1
1 King Bed

Deluxe Junior Suite

52 sq m
Sleeps 5
2 Double Beds OR 1 King Bed

Mini Suite

72 sq m
Sleeps 5
1 King Bed and 2 Double Beds

Deluxe Junior Suite Quadruple

52 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Mini Suite Quadruple

72 sq m
Sleeps 4
1 King Bed and 2 Double Beds

Similar properties

Pool

Breakfast included

All-inclusive

Spa

for 1 night

includes taxes & fees

5 Jan - 6 Jan

About this property

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Family-friendly fun on the beach, with 3 outdoor pools

Catch some rays on Grand Sirenis Riviera Maya Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 10 restaurants.

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offers 934 accommodations, which are accessible via exterior corridors and feature private spa tubs and free minibar items. Rooms open to balconies. Accommodations have separate sitting areas and are furnished with double sofa beds. Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and hydromassage showerheads. Bathrooms are also outfitted with slippers, designer toiletries, and hair dryers.

This Akumal property provides wireless Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a lazy river, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 17 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

The free breakfast at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive gets high marks from our customers. During your stay, you'll be close to Akumal Beach. You'll find features like free self parking, plus 3 outdoor pools and 10 restaurants.

Free buffet breakfast served daily
Free self parking
For dining with ocean views, stop by Akumal and Tulum, one of the property's 10 restaurants and 11 bars/lounges
WiFi for a fee
Splash around at the lazy river or swim in the 3 outdoor pools
Indulge with reflexology, body wraps, or body scrubs at the spa
Services include a free kid's club, a concierge, and tour or ticket assistance
Onsite recreation includes a private beach, tennis courts, and a gym
Guests really like the accommodations for the spaciousness and cleanliness
9 minutes by car from Akumal Beach and 12 minutes from Puerto Aventuras Marina

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Sirenis Riviera Maya Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 11 bars/lounges, a beach bar, and a poolside bar. Public spaces have WiFi for a fee. This all-inclusive property also offers a complimentary children's club, a children's pool, and a spa tub. Self parking is free.

This 4-star Akumal property is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Akumal and Tulum - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Ikebana - This restaurant specializes in Japanese cuisine. Reservations are required. Open daily.

Relais Gourmand - This restaurant specializes in French cuisine. Reservations are required. Open daily.

El Patio - This restaurant specializes in Mexican cuisine. Reservations are required. Open daily.

Lima - This restaurant specializes in Peruvian cuisine. Reservations are required. Open daily.

Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included

Room service during certain hours (limited menu)

In-room minibar (all beverages included)

Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Rowing/canoeing

Snorkeling

Land activities

Bicycling

Fitness facilities

Soccer

Tennis

Volleyball

Lessons/classes/games

Aerobics

Bartending

Cooking

Dancing

Language

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Languages

English, French, Spanish

Property amenities

Internet

Available in all rooms: WiFi (USD 0 per hour)
Available in some public areas: WiFi (USD 0 per hour)

Parking and public transport

Free self-parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM–10:30 AM
10 restaurants and 1 coffee shop/cafe
11 bars/lounges, 1 beach bar and 1 poolside bar
Room service available
Coffee/tea in a common area

Restaurants on site

Akumal and Tulum
Ikebana
Relais Gourmand
El Patio
Lima

Things to do

3 outdoor pools
Arcade/games room
Archery
Basketball
Beach volleyball
Beach yoga
Billiards/pool table
Canoeing
Children's pool
Ecotours
Fitness centre
Free bike hire
Full-service spa
Hiking/biking trails
Kayaking
Motor-boating
Pilates classes
Playground
Sauna
Shopping
Snorkelling
A hot tub
Steam room
Tennis
Volleyball
Yoga classes

Family friendly

3 outdoor pools
Arcade/games room
Children's books
Children's pool
Children's toys
Free children's club
Laundry facilities
Lazy river
Playground
Snack bar/deli
Sofa bed

Conveniences

Lift
Front-desk safe
Gift shop/newsstand
Lockers available

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Turndown service
Wedding services

Outdoors

Beach loungers
Beach umbrellas
Garden
Pool sunloungers
Pool umbrellas
Private beachfront location
Terrace

Spa

17 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - on the beach
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Hot tub
Steam room
Turkish bath/hammam

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible path of travel

Beach towels
Smoke-free property

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Double sofa bed

Bathroom

Designer toiletries
Hairdryer
Hydromassage showerhead
Jetted bath
Private bathroom
Separate bath and shower
Shampoo
Towels

Entertainment

TV channels
Smart TV

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Access via exterior corridors
Desk
Dryer
Iron/ironing board
LED light bulbs
Phone
Private hot tub
Safe
Separate sitting area
Slippers
Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: USD 15

Special check-in instructions

Guests must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Unlimited a la carte themed dining is available by reservation only, and is subject to availability. Reservations can be made upon arrival. This property enforces a dress code in the themed dining venues.

Access methods

Staffed front desk, key retrieval

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: USD 2 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for in-room wireless internet: USD 0 per hour (rates may vary)
Fee for wireless internet in public areas: USD 0 per hour (rates may vary)
Late check-out fee: USD 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

All Inclusive Grand Sirenis Riviera Maya

Grand Riviera Maya Sirenis

Grand Sirenis All Inclusive

Grand Sirenis Riviera

Grand Sirenis Riviera Maya Resort All Inclusive Akumal

Grand Sirenis Riviera Maya Akumal

Grand Sirenis Riviera Maya Resort All Inclusive

Grand Sirenis Riviera Maya All Inclusive Akumal

Grand Sirenis Riviera Maya All Inclusive Solidaridad

Grand Sirenis Riviera Maya Solidaridad

Grand Sirenis Riviera Maya All Inclusive Kantenah

Sirenis Riviera Maya Inclusiv

Grand Sirenis Riviera Maya Resort Spa All Inclusive

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Akumal

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Reviews

8.0

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Xochitl

Travelled with partner

22 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

absolutely love my stay here. I was very sad to leave. I cannot wait to go back and stay here once again. Definitely recommend this hotel has a disco. It has all the things family friendly for any group of people.

Stayed 4 nights in Sep 2024

8/10 Good

Verified traveller

Travelled with family

21 Sept 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Nice resort; poor food options + customer service

Nice property. Limited entertainment. Great quality food at the buffet restaurant. Poor food quality and incompetent waiters at the “specialty” restaurants.

Stayed 8 nights in Sep 2024

6/10 Okay

Mason

Travelled with family

20 Sept 2024

Liked: Cleanliness, staff & service

We stayed 2 years ago and were very happy with resort. This time with renovations most of what we enjoyed previously were closed. Most restaurants were not available, concierge making little efforts to accommodate with exception of Leo and Omar who were friendly and helpful. Will not plan to come back to this particular resort

Stayed 6 nights in Sep 2024

10/10 Excellent

Tyler Anthony

Travelled with partner

19 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great customer service!

Stayed 6 nights in Sep 2024

4/10 Poor

Noreen

18 Sept 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Stayed 6 nights in Sep 2024

2/10 Terrible

Heeralall

Travelled with family, Travelled with partner

18 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Facility is dirty

Stayed 5 nights in Sep 2024

10/10 Excellent

Michelle

Travelled with family

17 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My family and I had the best time at Grand Sirenis! The resort is wonderful in every aspect. We loved the beach and lazy river. The food was also really good. Lots of options to choose from. The shows at night were very well put together with really talented dancers. Another highlight was getting to see the dolphins onsite! Special shoutout to Ricardo at the front desk. He was so kind and helpful, making sure we had a great stay. Also, Erik in the main dinning hall was excellent. He's there for breakfast and lunch. The best waiter at the resort, so attentive and friendly! My only con would be the main concierge of our building. He was not very helpful and was barely there. Overall we had a great stay. They made us feel extra special for booking with Expedia. We would definitely recommend the Grand Sirenis :)

Stayed 6 nights in Aug 2024

10/10 Excellent

junsung, buena park

Travelled with group

16 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

excellent

Stayed 4 nights in Sep 2024

10/10 Excellent

martin

16 Sept 2024

Liked: Cleanliness, staff & service

Stayed 7 nights in Sep 2024

10/10 Excellent

Zuzanna

16 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely property

Stayed 7 nights in Sep 2024

10/10 Excellent

Xavier

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Was very nice and honest. Great place to stay for families and couples !

Stayed 3 nights in Sep 2024

6/10 Okay

Parthkumar

14 Sept 2024

Liked: Cleanliness

Stayed 5 nights in Aug 2024

10/10 Excellent

Estee

Travelled with family, Travelled with group

13 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had a wonderful vacation. Booked 2 rooms w/ double beds for 4 people. To have connected rooms we settled for a king bed in one room & double beds in the other. Rooms were spacious & renovated. AC worked better in one room than the other but manageable with the ceiling fans and open doors for circulation. Good shower pressure, HBO channels on TV. Beach is clean & calm, no waves no sargassum problem! Beach has rocky coral at the entrance but the sand is soft beyond that. Beach chairs need updating. Pools were refreshing, with no need to reserve. There’s a quiet pool and a pool with activities. Lazy river was so fun, though more new floats would be better. Plenty of activities which we enjoyed especially bingo/music trivia and pool aerobics with Gigi, Yessica, Papi Chulo, and Jerry. Only downside was difficulty getting restaurant reservations due to closures and limited options. Buffet was good and drinks were excellent. Sit under the vents if you want to feel AC. Maid service every day we had a different towel animal it was so mindful. We loved the wildlife - raccoons , sereque, coati, monkeys, cats, pelicans, fish, iguanas, lizards. Cabanas could use hooks to keep belongings safe from animals. Easily walkable resort (we walked to the turtle beach) and shuttles are available. Free hydrotherapy session at spa was a nice bonus. We had such a pleasant time and would return.

Stayed 7 nights in Aug 2024

4/10 Poor

CHARLSIE, Kentwood

Travelled with partner

11 Sept 2024

Disliked: Cleanliness, amenities, property conditions & facilities

The rooms at this hotel are dilapidated and could use a total renovation. The showers and tubs need to be thoroughly cleaned and reglazed. The A/C isn't consistent and the rooms are all moist and have a moist smell that's impossible to ignore. The staff were friendly.

Stayed 3 nights in Sep 2024

10/10 Excellent

Irma

Travelled with family

11 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our 3rd time at Sirenis... it was phenomenal! From the moment we checked in we felt the love from the Guest Service... Ricardo, Diana and Marlene. I don't have enough words to thank Marlene for the exceptional attention she gave us. She made us feel extra special, like family! Marlene assisted with an ocean view room upgrade plus booked the specialty restaurants and the hydrotherapy spa for us. Her team kept checking on us during our stay. Ivan, Mauro, Diana and Marlene (pampering us everywhere) were waiting at the different specialty restaurants to welcome us. The drinks at the Lobby bar were excellent... thank you Martín and Luis (who also served us at the beach bar). We loved Casa Alma! Miguel was so welcoming and Alfredo's service was excellent. The food was extraordinary delicious. It was our favourite! A warm thanks to waiters Marcelino and Jose at the lobby buffet. Loved their service. The Spa was wonderful and Rafael was simply awesome! We had a blast at the spa! Sirenis grounds is beautiful and well maintained and even though they are undergoing major repairs, it was barely noticeable. The pools including the lazy pool were big and clean. The ocean was beautiful, a little rough but that's mother nature's call. We always found lounge chairs both at the pool and by the beach. Many bars and plenty fresh delicious food all over. This vacation was one of the best ever thanks to Marlene, her team and all the staff. Every employee at the resort made our vacation

Stayed 3 nights in Sep 2024

6/10 Okay

Kristian

Travelled with family

10 Sept 2024

Liked: Cleanliness, staff & service

A lot of trying to sell timeshares and memberships. Definitely limited for regular guests and half the property and amenities were only available for certain memberships, depending on your wristband color including shuttle services, food items and certain restaurants and bars on property

Stayed 3 nights in Sep 2024

10/10 Excellent

Morgan

10 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Aug 2024

4/10 Poor

Sergio

Travelled with group

10 Sept 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Half of the complex was closed due to renovations, also some activities like the disco were cancelled with no notice at all, happened to me twice in 7 days. Due to the renovations, dining/restaurants availability was limited so we could only make reservations for 3 out of the 7 days we stayed there. The resort is huge and the wait for transport inside of it is around 15-20 minutes. This is way too much wait for a resort. Lastly, all the pools/water activities close at 7 PM, this seems way too early. Overall, it is decent place, but I think it in no way reflects the cost.

Stayed 6 nights in Sep 2024

10/10 Excellent

Irma

Travelled with family, Travelled with partner

10 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I like the exceptional treatment/service of Marlene, Ricardo, Luis, Diana and Edgar at Concierge. Luis at Beach bar. We had a Fantastic time!!! Looking forward to booking real soon.

Stayed 3 nights in Sep 2024

8/10 Good

Luis

9 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Only thing i did not like is that many services were unavailable due to maintenance but we were no notified before reserving, no compensation given for that

Stayed 6 nights in Sep 2024

6/10 Okay

Melissa Sheleeza

9 Sept 2024

Liked: Staff & service, property conditions & facilities

Pros - beach was great. There a section where there were a ton of fish around you - pools were great but could add some music - lazy river was great - most of the staff are friendly - lots of animals around the resort Cons - food had no taste. No authenticity - room had a smell - room had a ton of ants inside - drinks werent the greatest - check in process was too long. Took around 25 minutes a person/family - a la carte food wasnt great

Stayed 7 nights in Aug 2024

10/10 Excellent

Jennifer

Travelled with family and small children

8 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved our stay, we enjoyed the lazy river, the food variety and the outdoor space overall. The staff was very helpful and kind.

Stayed 5 nights in Jun 2023

10/10 Excellent

Payton Allen

8 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great Service and how big it was while still doing renovations. Will most likely be back again.

Stayed 5 nights in Sep 2024

6/10 Okay

JORGE

Travelled with family

8 Sept 2024

Liked: Staff & service

The staff were nice and attentive; the bad part was the lack of time slots for the a la carte restaurants. We were told basically we would have to eat at the buffet every day. The only two restaurants we were able to get reservations for were the Italian and French restaurant.

Stayed 5 nights in Sep 2024