Grand Sirenis Riviera Maya Resort & Spa - All Inclusive - Reviews, Photos & Rates

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Dates

December 2024

January 2025

Private beach, white sand, sun-loungers, beach umbrellas

Overview
Rooms
Location
Policies

Very good

Popular amenities

Hot tub

On private beach

Pool

Bar

Room service

All-inclusive

Explore the area

Zona Costera K256, Akumal, QROO, 77710

Hekab Be Biblioteca
6 min drive
Akumal Ecological Center
9 min drive
Akumal Beach
9 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.)
267 min drive

Room options

Free minibar, in-room safe, desk, blackout curtains

Deluxe Junior Suite Ocean View Quadruple

52 sq m
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Deluxe Junior Suite Ocean View

52 sq m
Ocean view
Sleeps 5
2 Double Beds OR 1 King Bed

Deluxe Junior Suite Single

52 sq m
Sleeps 1
1 King Bed

Deluxe Junior Suite

52 sq m
Sleeps 5
2 Double Beds OR 1 King Bed

Mini Suite

72 sq m
Sleeps 5
1 King Bed and 2 Double Beds

Deluxe Junior Suite Quadruple

52 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Mini Suite Quadruple

72 sq m
Sleeps 4
1 King Bed and 2 Double Beds

Similar properties

Pool

Breakfast included

All-inclusive

Spa

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Property with private beach, full-service spa

Catch some rays on Grand Sirenis Riviera Maya Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 10 restaurants.

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offers 934 accommodations, which are accessible via exterior corridors and feature private spa tubs and free minibar items. Rooms open to balconies. Accommodations have separate sitting areas and are furnished with double sofa beds. Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and hydromassage showerheads. Bathrooms are also outfitted with slippers, designer toiletries, and hair dryers.

This Akumal property provides wireless Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a lazy river, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 17 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

The free breakfast at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive gets high marks from our customers. During your stay, you'll be close to Akumal Beach. You'll find features like free self parking, plus 3 outdoor pools and 10 restaurants.

Free buffet breakfast served daily
Free self parking
For dining with ocean views, stop by Akumal and Tulum, one of the property's 10 restaurants and 11 bars/lounges
WiFi for a fee
Splash around at the lazy river or swim in the 3 outdoor pools
Indulge with body scrubs, detox wraps, or body treatments at the spa
Services include a free kid's club, a concierge, and tour or ticket assistance
Onsite recreation includes a private beach, tennis courts, and a gym
Guests really like the accommodations for the cleanliness and spaciousness
9 minutes by car from Akumal Beach and 14 minutes from Xel-Há Park

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Sirenis Riviera Maya Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 11 bars/lounges, a beach bar, and a poolside bar. Public spaces have WiFi for a fee. This all-inclusive property also offers a complimentary children's club, a children's pool, and a spa tub. Self parking is free.

This 4-star Akumal property is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Akumal and Tulum - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Ikebana - This restaurant specializes in Japanese cuisine. Reservations are required. Open daily.

Relais Gourmand - This restaurant specializes in French cuisine. Reservations are required. Open daily.

El Patio - This restaurant specializes in Mexican cuisine. Reservations are required. Open daily.

Lima - This restaurant specializes in Peruvian cuisine. Reservations are required. Open daily.

Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included

Room service during certain hours (limited menu)

In-room minibar (all beverages included)

Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Rowing/canoeing

Snorkeling

Land activities

Bicycling

Fitness facilities

Soccer

Tennis

Volleyball

Lessons/classes/games

Aerobics

Bartending

Cooking

Dancing

Language

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Languages

English, French, Spanish

Property amenities

Internet

Available in all rooms: WiFi (USD 0 per hour)
Available in some public areas: WiFi (USD 0 per hour)

Parking and public transport

Free self-parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM–10:30 AM
10 restaurants and 1 coffee shop/cafe
11 bars/lounges, 1 beach bar and 1 poolside bar
Room service available
Coffee/tea in a common area

Restaurants on site

Akumal and Tulum
Ikebana
Relais Gourmand
El Patio
Lima

Things to do

3 outdoor pools
Arcade/games room
Archery
Basketball
Beach volleyball
Beach yoga
Billiards/pool table
Canoeing
Children's pool
Ecotours
Fitness centre
Free bike hire
Full-service spa
Hiking/biking trails
Kayaking
Motor-boating
Pilates classes
Playground
Sauna
Shopping
Snorkelling
A hot tub
Steam room
Tennis
Volleyball
Yoga classes

Family friendly

3 outdoor pools
Arcade/games room
Children's books
Children's pool
Children's toys
Free children's club
Laundry facilities
Lazy river
Playground
Snack bar/deli
Sofa bed

Conveniences

Lift
Front-desk safe
Gift shop/newsstand
Lockers available

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Turndown service
Wedding services

Outdoors

Beach loungers
Beach umbrellas
Garden
Pool sunloungers
Pool umbrellas
Private beachfront location
Terrace

Spa

17 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - on the beach
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Hot tub
Steam room
Turkish bath/hammam

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible path of travel

Beach towels
Smoke-free property

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Double sofa bed

Bathroom

Designer toiletries
Hairdryer
Hydromassage showerhead
Jetted bath
Private bathroom
Separate bath and shower
Shampoo
Towels

Entertainment

TV channels
Smart TV

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Access via exterior corridors
Desk
Dryer
Iron/ironing board
LED light bulbs
Phone
Private hot tub
Safe
Separate sitting area
Slippers
Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: USD 15

Special check-in instructions

Guests must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Unlimited a la carte themed dining is available by reservation only, and is subject to availability. Reservations can be made upon arrival. This property enforces a dress code in the themed dining venues.

Access methods

Staffed front desk, key retrieval

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: USD 2 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for in-room wireless internet: USD 0 per hour (rates may vary)
Fee for wireless internet in public areas: USD 0 per hour (rates may vary)
Late check-out fee: USD 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

All Inclusive Grand Sirenis Riviera Maya

Grand Riviera Maya Sirenis

Grand Sirenis All Inclusive

Grand Sirenis Riviera

Grand Sirenis Riviera Maya Resort All Inclusive Akumal

Grand Sirenis Riviera Maya Akumal

Grand Sirenis Riviera Maya Resort All Inclusive

Grand Sirenis Riviera Maya All Inclusive Akumal

Grand Sirenis Riviera Maya All Inclusive Solidaridad

Grand Sirenis Riviera Maya Solidaridad

Grand Sirenis Riviera Maya All Inclusive Kantenah

Sirenis Riviera Maya Inclusiv

Grand Sirenis Riviera Maya Resort Spa All Inclusive

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Akumal

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Reviews

8.0

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

6/10 Okay

Christopher

Travelled with family, Travelled with group

23 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything in the resort was excellent except the Brazilian restaurant. I had a very very bad experience in that restaurant. Please avoid the Brazilian restaurant. Waiters there are rude and disrespectful. Vacation in a resort are meant to be enjoyable not painful. Overall the resort was good but I don't think I will come back. I will look for another place. These people almost destroyed my stay.

Stayed 3 nights in Aug 2024

2/10 Terrible

Dawn

Travelled with family

22 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This property deserves no stars. The elevators don’t work so you have to walk up and down multiple flights. No ac anywhere on the property including the restaurants. Property is old. Rooms are moldy and dirty. Doors don’t lock. Ac in rooms is barely noticeable. Most restaurants are closed as are the bars. Food is atrocious. Limited bars on side. The pools are like a Public pool in terms of the facility. It’s one of the worst properties I have every visited

Stayed 2 nights in Aug 2024

6/10 Okay

Michelle

Travelled with family

21 Aug 2024

Liked: Cleanliness, staff & service

Natural beauty, not too manicured. Single lane lazy river. Wonderful staff. Limited air conditioned areas, hot food wasn't always hot and cold food wasn't always cold.

Stayed 5 nights in Jul 2024

10/10 Excellent

Jose

Travelled with family and small children

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had a wonderful stay with my family.

Stayed 5 nights in Aug 2024

10/10 Excellent

Ana Clara, Miami Lakes

Travelled with family

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The experience was excellent.

Stayed 3 nights in Aug 2024

10/10 Excellent

Ebunoluwa

Travelled with partner

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

N/A

Stayed 6 nights in Aug 2024

10/10 Excellent

susan

Travelled with group

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved The pools and variety of restaurants. Having transportation from the airport included would be nice.

Stayed 7 nights in Mar 2024

10/10 Excellent

Andrew

Travelled with family

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great resort with excellent services

Stayed 4 nights in Aug 2024

10/10 Excellent

Andrew

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great resort with excellent services. Stayed 4 nights with the group of 20 peoples.

Stayed 4 nights in Aug 2024

6/10 Okay

Kymberly

Travelled with family, Travelled with family and small children

19 Aug 2024

Disliked: Property conditions & facilities

Very large property. Low on staff daily so shuttles were hard to catch.

Stayed 8 nights in Jul 2024

10/10 Excellent

Aferdita

Travelled with family and small children

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Diana and Ivan at the Expedia reservation desk were incredible !!! We will be back again just because of them. They made us feel like vip!

Stayed 5 nights in Aug 2024

4/10 Poor

Saul

Travelled with family

18 Aug 2024

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Francisca torra . La Sra del ice cream shop se porto muy grocera.

Stayed 5 nights in Aug 2024

10/10 Excellent

Diane

Travelled with family and small children

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Diana and Ivan at the Expedia reservation desk were INCREDIBLE!!! they made us feel like VIP guests. We will def be back again just because of them Hegedus and Tolaj family

Stayed 5 nights in Aug 2024

6/10 Okay

Mara

Travelled with group

18 Aug 2024

Liked: Staff & service, amenities

There was a lot to do. Dining hours were not consistent or clear. Ac didn't work. Staff was nice and helpful

Stayed 4 nights in Aug 2024

6/10 Okay

Natasha

Travelled with family

17 Aug 2024

Liked: Staff & service

Disliked: Cleanliness

The staff was very serviceable, you ask for something and they never said no, they went above and beyond to make sure you were happy on the other hand concierge not so much. When I arrived from a long day of traveling I was given a room that was dirty ,hair on the bed , floors dirty tables etc I called reception and the lady who answered really didn’t care I had to call a 2nd time and advise I was not staying in a dirty room if they had another room I said I’ve been traveling all day with 3 kids and I want to do was to I unwhine and relax and that’s when she sent a service bell boy to show me another room which by the way wasn’t a 10 but he did sent someone to clean the floors. The hallways were dirty with food that’s why the animals were always there raccoons and lemurs even though there harmless but the kids didn’t like them. We ate mostly in the buffets because there were never reservations open to all the restaurants they had impossible for even concierge to even try to accommodate you. So many restaurants and you can’t even book before you get there. So that was very disappointing. Overall the staff which I mean people at the bar and the buffet are very nice and helpful. Don’t know if I’ll go back would try other hotels

Stayed 5 nights in Aug 2024

6/10 Okay

Chloe

17 Aug 2024

Stayed 4 nights in Aug 2024

8/10 Good

Rebecca

16 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Jul 2024

8/10 Good

Thanh

Travelled with family

16 Aug 2024

Liked: Cleanliness, staff & service

Wild animals dropping

Stayed 4 nights in Aug 2024

10/10 Excellent

James

16 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

It is a lot wild animals near you all the time..

Stayed 7 nights in Aug 2024

6/10 Okay

Roxanna

15 Aug 2024

Liked: Cleanliness, property conditions & facilities

Stayed 5 nights in Aug 2024

8/10 Good

Yu

Travelled with family

14 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Going in to the resort after reading some reviews about AC not working, toilet, not flushing, and problem with dinner reservation. We stayed in the room 2731, the AC worked great, and We didn’t have problem with the toilet. We were able to get dinner reservation without any problem (Maybe it was because it was low season?). There is construction going on, they are renovating part of the resort. The pool need a little TLC other than that, it was great.

Stayed 7 nights in Aug 2024

10/10 Excellent

George

14 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The work staff and all of the workers, from the cleaning crew to the waiters and food service, to the pool entertainers and the evening entertainers, were outstanding. The pools were very well designed and enjoyable. The beach was, well, incredible.

Stayed 9 nights in Aug 2024

10/10 Excellent

Stanley

Travelled with partner

13 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Grand sirenis Second time at Grand Sirenis and had a fabulous time. The property is currently being renovated so the theatre was closed so they had a makeshift stage in the downstairs portion by the lobby bar. It was loud and was busy as there were children and family’s in the bar area but was fine. We had drinks there every night before dinner and it didn’t bother us. Julio Ceaser was our waiter for breakfast and lunch at buffet Tulum and was an absolute delight. We made sure to have breakfast with him every morning and lunch when we didn’t eat by the beach. The employees were all fantastic and kind so show some appreciation for the wonderful vacation you are enjoying by handing over a few dollars to your bellboys, waiters, bartenders, and housekeepers.We were there for 8 nights and were able to book 7 restaurants on the first day. Food was so much better in restaurants than the dinner buffet (not great). The food at the restaurants was vastly improved over the last time we were here. Way to go grand sirenis!!! The beach is nice and wasn’t over crowded. It is rocky so bring water shoes. Also snorkeling gear if you are into that as there were a ton of fish to see. The beach bar was good and offered your staple resort drinks. If your into wildlife your going to have an amazing time. Saw monkeys everywhere especially otw to breakfast in the morning. Coaties, iguanas, sereques, raccoons and so much more!! Literally everywhere!

Stayed 8 nights in Aug 2024

8/10 Good

Natalie Karen

Travelled with family, Travelled with group

13 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We enjoyed our stay at this property very much. Unfortunately, half of it was under construction and while this did not really interfere with our stay, I would like to have seen the hotel in its entire glory. Staff were friendly, we didn't get into some of the restaurants which meant too much buffet food and that got monotonous after a while. Wish the main lobby buffet had air conditioning because it also made it uncomfortable to eat. Air conditioning in room was not good either, but we were on the end of the building so that might have been why. We still had a great time.

Stayed 6 nights in Aug 2024