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Occidental at Xcaret Destination - All Inclusive

4.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
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January 2025

Photo gallery for Occidental at Xcaret Destination - All Inclusive

Aerial view
Exterior
Interior entrance
Poolside bar
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast included
    Breakfast included
  • All-inclusive
    All-inclusive
  • On private beach
    On private beach
  • Bar
    Bar
  • Pool
    Pool
  • Room service
    Room service

Explore the area

Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Xenses Park
    15 min walk
  • Cenote Santa Cruz
    16 min walk
  • Xcaret Eco Theme Park
    16 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    10 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 90 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level)

  • 90 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Royal Level)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down duvets, free minibar

Junior Studio Suite

  • 47 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room

  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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for 1 night
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About this property

Occidental at Xcaret Destination - All Inclusive

Stylish property on the shore with 7 outdoor swimming pools
At Occidental at Xcaret Destination - All Inclusive, spend the day on the private white sand beach where you can enjoy snorkeling. Then return for a meal at one of the property's 11 restaurants.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

A private beach and 2 outdoor tennis courts are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
The free breakfast at Occidental at Xcaret Destination - All Inclusive gets good marks from our customers. During your stay, you'll be within walking distance of Xcaret Eco Theme Park. Features include free WiFi in public areas and free self parking, plus 7 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy seafood at El Pescador, one of the property's 11 restaurants and 11 bars/lounges
  • Take a swim in the 7 outdoor pools
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes a private beach, 2 outdoor tennis courts, and a gym
  • Guests like the bar and breakfast
  • Just a 4-minute drive from Xplor Theme Park and a few minutes from Xcaret Eco Theme Park
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities like a complimentary children's club and outdoor tennis courts.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a sauna, a fitness center, and a garden. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 11 restaurants and 1 coffee shop/cafe
  • 11 bars/lounges
  • 24-hour room service

Restaurants on site

  • El Pescador
  • Steak House
  • Los Olivos
  • La Hacienda
  • D Oriental

Things to do

  • 7 outdoor pools
  • 2 outdoor tennis courts
  • Air hockey
  • Arcade/games room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Fitness centre
  • Lifeguards on-site
  • Mini golf
  • Playground
  • Sauna
  • Shopping centre
  • Shopping
  • Snorkelling
  • Spa services
  • Tennis
  • Volleyball

Family friendly

  • 7 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free cots/infant beds
  • Corner/local shop
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Corner/local shop
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - Swedish
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Beach towels
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels

Entertainment

  • 37-inch LED TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free minibar

More

  • Access via exterior corridors
  • Desk
  • Eco-friendly cleaning products used
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.62 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a security system and outdoor lighting
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1882 out of 3822 reviews" "
Rating 8 - Good. 894 out of 3822 reviews" "
Rating 6 - Okay. 525 out of 3822 reviews" "
Rating 4 - Poor. 281 out of 3822 reviews" "
Rating 2 - Terrible. 240 out of 3822 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laurie, Buffalo

Liked: Cleanliness
Stayed 6 nights in Aug 2024

8/10 Good

Shawn

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
A great place to visit except to walk a lot transit service is available but you might wait a whole day for it
Stayed 5 nights in Aug 2024

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality
Stayed 6 nights in Aug 2024

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully located inside Xcaret park. A little outdated but still a beautiful property.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ivette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, friendly
Stayed 5 nights in Aug 2024

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome resort, we would stay here again. Thank you for the great service.
Stayed 5 nights in Aug 2024

10/10 Excellent

Magda M Vazquez

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel facilities and staff were great.
Stayed 5 nights in Aug 2024

8/10 Good

Yadira

Travelled with family
Liked: Staff & service, amenities
Rooms need renovation
Stayed 5 nights in Jul 2024

10/10 Excellent

Adel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 4 nights in Aug 2024

6/10 Okay

Andrea Elizabeth

Travelled with family
Liked: Staff & service
Needs maintenance. I came in 2021 and it was better.
Stayed 5 nights in Aug 2024

10/10 Excellent

Taleah, Plainview

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything! This was our second time coming back and we enjoyed every bit of it!
Stayed 6 nights in Jul 2024

10/10 Excellent

Luis Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the walking distance to xcaret and the hotel itself the food the beach cove the pools
Stayed 6 nights in Aug 2024

10/10 Excellent

Jose D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 4 nights in Jul 2024

6/10 Okay

Edward

Travelled with partner
Disliked: Cleanliness, staff & service
Over-crowded resort that attracts a loud, dirty, obnoxious type of visitor. Do not stay here if you want relaxed, quiet, getaway. This is a loud, hectic, party scene kind of resort. Very unfortunate because the grounds are lovely. The staff caters to bigger crowds and large noisy tables at dining. If you are a party of 2 and quiet, you will be ignored and taken advantage of.
Stayed 10 nights in May 2024

4/10 Poor

Jimmie Alexander Lopez

Liked: Staff & service
Disliked: Cleanliness
Stayed 10 nights in Aug 2024

8/10 Good

Nathalie Dominicci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 7 nights in Aug 2024

4/10 Poor

Darin

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Let’s start by saying this, if you are expecting 5 star, you will be sorely disappointed. I honestly feel bad writing this review, because the staff here is great. They are friendly, attentive and very helpful, but that is where the buck stops. I will break down every element of our stay at Occidental, but I urge you to carefully read the reviews and discern what’s actually legitimate. Location - Occidental @ Xcaret is in the jungle. You are going to see all sorts of wildlife. Monkeys, iguanas, deer, etc….in certain spots of the resort, it will even smell like you are at the zoo. The outdoor lobby is the largest part of the resort. Most of the shops, restaurants, gym, clubs, pharmacy can be found here. It’s a nice view and sadly the nicest part of the entire resort. Service - the service here is pretty good. Regina and Leo were great, they even helped us out with a broken luggage situation that saved us some time and energy. The wait staff was very accommodating and attentive. The only negative about the service is that they are a bit too pushy when it comes to pushing guests to check out their membership club. If folks say there are not interested, leave it at that. Rooms - the rooms here are horrible. They are small, out dated and extremely basic. These are not 5 star accommodations. They are closer to 2 star. The air conditioning worked but it was still very humid and warm in our room at night, even after adjusting the temperature to the highest AC setting. Most of the
Stayed 5 nights in Aug 2024

8/10 Good

David N

Liked: Staff & service
It’s “fine”
I have been to this property several times. For a budget property, you get what you pay for. Overall, I would give it 8/10. The only downers being the pools are in need of some renovations, and the breakfast/lunch buffets are not are good as they used to be. I would go back again if the price fits, but I would go for a room that is better than the concierge. They are extremely pushy and off putting. I am there to relax, not get constant harassment for timeshare presentations.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jaquelin Luna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The workers there were extremely nice and helpful especially the two gentlemen working in building 21 they always created conversations with us and exceeded our expectations.Our lights did stop working towards the end of our stay but everything else was amazing.
Stayed 12 nights in Aug 2024

8/10 Good

antonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this property before and their quality services has decreased from past experience in 2020. They use to have complementary drinks, snacks, and a tequila bottle in room upon your arrival. As well as a fruit basquet. Not anymore. The restaurants for dining was a bad experience. It's hard to get reservasions for dinner. They have to be done in advance and their always booked. Last time you where able to reserve the day off without any problem and there was no limit. Now your only allowed to dine in the restaurants 3 times if you have a minimum stay of 6 days. The rooms need upgrading, the housekeeping service is good they clean every day but they would only provide 2 large towels no hand towels or face towels where provided. Room didn't have a hair dryer, I asked for it twice and finally the 3rd day the housekeeper brought it. I like the outdoor jungle feel and the location but we will probably be looking at a different resort next time.
Stayed 6 nights in Aug 2024

4/10 Poor

Kathryn JP

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately the resort shut down dining (except 1buffet) during&after hurricane Berle. They were not permitted gor sever days to serve any alcohol beverages. As we were confined the shelter during,antipating the hurrican I contracted covid. Causing me to be very ill and confined for most of my time.. Yo make matters worse or return flight was delayed over 12-13 hours. I have filed gor the trip insurance,but do far they have not paid. I truly regret this vacation. Perhaps I should not have booked with Expedia. . I did let one of your agents know my trip problems,but I was only referred to file a claim.
Stayed 6 nights in Jul 2024

10/10 Excellent

Carlos, Des Moines

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Occidental at Xcaret Destination was amazing and safe to travel with family. Their customer service is on point and their food is to go back to.
Stayed 6 nights in Aug 2024

8/10 Good

aleksandra

Travelled with family
Liked: Cleanliness, staff & service, amenities
only 2 restaurants for 6 days and it is impossible to get into them - everything is reserved. there are places only in the Mexican restaurant but the food there is disgusting!
Stayed 5 nights in Aug 2024

10/10 Excellent

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food, drink , location, staff, entertainment, bar options , beach and the property were all great. we enjoyed our stay and would recommend this resort.
Stayed 5 nights in Jul 2024

10/10 Excellent

Luis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay
Stayed 5 nights in Aug 2024