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Occidental at Xcaret Destination - All Inclusive

4.0 star property
VIP Access

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your current months are January, 2025 and February, 2025.
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February 2025

Photo gallery for Occidental at Xcaret Destination - All Inclusive

Aerial view
Interior entrance
Exterior
Exterior
Poolside bar

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive

Explore the area

Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Xenses Park
    ‪15 min walk‬
  • Xcaret Eco Theme Park
    ‪16 min walk‬
  • Xplor Theme Park
    ‪4 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪10 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level)

  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Royal Level)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down duvets, free minibar

Junior Studio Suite

  • 47 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room

  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Room

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Pool
Breakfast included
All-inclusive
Spa
4.4 out of 5, Excellent, (1270)
The price is €1,080
for 1 room
includes taxes & fees
5 Feb - 6 Feb
Hotel Xcaret Mexico - All Parks / All Fun Inclusive

About this property

Occidental at Xcaret Destination - All Inclusive

On private beach with 7 outdoor pools, near Xcaret Eco Theme Park
At Occidental at Xcaret Destination - All Inclusive, spend the day on the private white sand beach where you can enjoy snorkeling. Then return for a meal at one of the property's 11 restaurants.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

A private beach and 2 outdoor tennis courts are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
The free breakfast at Occidental at Xcaret Destination - All Inclusive gets good marks from our customers. During your stay, you'll be within walking distance of Xcaret Eco Theme Park. Features include free WiFi in public areas and free self parking, plus 7 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy seafood at El Pescador, one of the property's 11 restaurants and 11 bars/lounges
  • Take a swim in the 7 outdoor pools
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes a private beach, 2 outdoor tennis courts, and a gym
  • Guests like the breakfast and bar
  • Just a 4-minute drive from Xplor Theme Park and a few minutes from Xcaret Eco Theme Park
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities like a complimentary children's club and outdoor tennis courts.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a sauna, a fitness center, and a garden. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 11 restaurants and 1 coffee shop/cafe
  • 11 bars/lounges
  • 24-hour room service

Restaurants on site

  • El Pescador
  • Steak House
  • Los Olivos
  • La Hacienda
  • D Oriental

Things to do

  • 7 outdoor pools
  • 2 outdoor tennis courts
  • Air hockey
  • Arcade/games room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Fitness centre
  • Lifeguards on-site
  • Mini golf
  • Playground
  • Sauna
  • Shopping centre
  • Shopping
  • Snorkelling
  • Spa services
  • Tennis
  • Volleyball

Family friendly

  • 7 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free cots/infant beds
  • Corner/local shop
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Corner/local shop
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - Swedish
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Beach towels
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels

Entertainment

  • 37-inch LED TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free minibar

More

  • Access via exterior corridors
  • Desk
  • Eco-friendly cleaning products used
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.59 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a security system and outdoor lighting
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1924 out of 3888 reviews" "
Rating 8 - Good. 910 out of 3888 reviews" "
Rating 6 - Okay. 530 out of 3888 reviews" "
Rating 4 - Poor. 285 out of 3888 reviews" "
Rating 2 - Terrible. 239 out of 3888 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Nick

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is big so, if walking is not your thing, stay away. To me, size of the property is a negative. Having xcaret park right next to it is a big plus, though. Food was ok for the price range. We were allowed to dine in a restaurant only 2 nights out of a 5 night stay. Other 3 nights were buffet dinners. A bit disappointing considering other resorts in similar price range allow for a restaurant choice every night. People mentioned weak shower water pressure and yes it's a thing. Shower worked but barely. If you don't care for encountering the wild life, stay away. We had several monkeys on our balcony frequently. That part didn't bother me but some may feel differently. You really have to visit Xcaret while here or this place doesn't make sense.

10/10 Excellent

Sulema, Clint

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Lia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Literally walking distance from Xcaret. Everyone at the hotel made the stay even more special. It was beautiful and very convenient. Food was great too.
Stayed 5 nights in Oct 2024

2/10 Terrible

Kusay

Disliked: Cleanliness, staff & service
Stayed 6 nights in Sep 2024

10/10 Excellent

Vanessa Lea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 8 nights in Oct 2024

10/10 Excellent

Margarita

Liked: Amenities
We loved the animals that walked around the property and all the vegetation. The staff was very courteous, overall we had a great time and are thinking of going back in the near future.
Stayed 7 nights in Oct 2024

6/10 Okay

Juan

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I had a mediocre experience. The buffet food was unseasoned and bland. The Stake House was also a bad experience. The meat cuts were certainly not the ones offered. It's fairly easy to know the difference between flank and Ribeye. The Oriental restaurant was certainly the only good food I tasted in the entire trip. The staff was extremely helpful, respectful and outgoing. By far one of my favorite parts of stay. The other one was the lagoon. That was amazing. I will not be returning. Too many thing were not to my liking.
Stayed 5 nights in Oct 2024

10/10 Excellent

Christopher Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful
Stayed 3 nights in Oct 2024

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice place, it could use some repairs in certain areas, but overall it is a nice place. The tide pool and beach areas are very nice, some Mayan ruins to explore and a host of other things. Was our first trip to Mexico and will be coming back
Stayed 6 nights in Oct 2024

8/10 Good

Guadalupe

Stayed 4 nights in Sep 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!
Stayed 6 nights in Oct 2024

10/10 Excellent

Christian

Stayed 1 night in Sep 2024

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, property conditions & facilities
Para comenzar el recibimiento en nuestro edifico 21 por Victor fue muy agradable, al igual el trato de su compañero. En el buffet la playa entre Diego Chavez, Luis y Carlos nos sentimos como en casa y con ganas de volver tan pronto podamos
Stayed 7 nights in Oct 2024

10/10 Excellent

Maryam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so nice and convenient. The staff are extremely nice and helpful. Golf carts all around the resort for easy transportation and many restaurant options. Amazing experience.
Stayed 5 nights in Oct 2024

2/10 Terrible

Jose David

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Oct 2024, My family and I stayed one week at this resort. Each day in this room we had horrible water smell and brown water from the sink and shower. The water pressure fluctuated heavily. I had to double check this was listed as a 5 star resort. I have been to motel 8s with nicer rooms and cleaner water. The second night at the resort, we noticed water stains on the ceiling of our room along with drywall damage. We notified the staff. A reparman arrived and said "wow" he took a photo and left. No room change. The third night, we had a heavy rain storm. My room had a huge water leak, water poured in our room in two locations. The light socket above the tv, which poured water on my samsung tablet. The second leak was near the ac vent. This leak created a 5 foot puddle in the room, and the noise of the water splashing awoke me at 5am. The hotel staff changed our room. However, did not feel the need to compensate My family for our troubles. The new room was adequate but still had maintenance issues as the shower door did not close. Water leaking through electric outlets is extremely dangerous. I will not subject my family to this resort again. Something they don't tell you anywhere is the number of times you can have dinner at the restaurants depends on the nights you stay. We stayed one week and were allowed 4 dinner reservations.
Stayed 7 nights in Oct 2024

6/10 Okay

Francisco Arciga

Travelled with family and small children
Bad experience at check in
Stayed 5 nights in Oct 2024

10/10 Excellent

Gladys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place and the hotel stuff was very friendly and nice.
Stayed 8 nights in Aug 2024

8/10 Good

Rajiv, Phoenix

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds. As a platinum VIP, I wasnt given any upgrades and was asked to pay for late checkout and declined for early checkin. I asked for a partial refund for a park pass I wasnt going to use due to rain. No help there either.
Stayed 3 nights in Oct 2024

6/10 Okay

Gerardo

Travelled with partner
It’s a beautiful hotel that requires a lot of walking. Food is average staff was friendly at first but when we decided not to entertain the idea of booking with the Barcelo Group, the attitude changed towards us. The one thing I disliked the most is how insistent the staff was on promoting The Barcelo Group, insinuating several times that Expedia was ripping me off. Expedia customers do receive different treatment from The Barcelo Group customers.
Stayed 4 nights in Oct 2024

10/10 Excellent

Giselle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing stay at this resort. Food options are good, they have little shops for just about anything, and they offer free live music/performances. This resort is also a great place to stay if anyone is planning to visit Xcaret and Xplor parks.
Stayed 4 nights in Oct 2024

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exelente
Stayed 5 nights in Oct 2024

6/10 Okay

Alondra

Disliked: Cleanliness, staff & service, property conditions & facilities
Check in staff was rude and room did not have hot water
Stayed 2 nights in Oct 2024

8/10 Good

Alexis

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great wildlife experience
Stayed 4 nights in Oct 2024

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024