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Occidental at Xcaret Destination - All Inclusive

4.0 star property
VIP Access

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Aerial view
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Interior entrance
Poolside bar
Exterior

Reviews

8.2 out of 10
Very good

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Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Xcaret Eco Theme Park
    ‪16 min walk‬
  • Xplor Theme Park
    ‪4 min drive‬
  • Ferry to Cozumel
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪250 min drive‬
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level)

  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Royal Level)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down duvets, free minibar

Junior Studio Suite

  • 47 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room

  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Occidental at Xcaret Destination - All Inclusive

On private beach with 7 outdoor pools, near Xcaret Eco Theme Park
At Occidental at Xcaret Destination - All Inclusive, spend the day on the private white sand beach where you can enjoy snorkeling. Then return for a meal at one of the property's 11 restaurants.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

A private beach and 2 outdoor tennis courts are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
The free breakfast at Occidental at Xcaret Destination - All Inclusive gets good marks from our customers. During your stay, you'll be within walking distance of Xcaret Eco Theme Park. Features include free WiFi in public areas and free self parking, plus 7 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy seafood at El Pescador, one of the property's 11 restaurants and 11 bars/lounges
  • Take a swim in the 7 outdoor pools
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes a private beach, 2 outdoor tennis courts, and a gym
  • Guests like the bar and breakfast
  • Just a 4-minute drive from Xplor Theme Park and a few minutes from Xcaret Eco Theme Park
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities like a complimentary children's club and outdoor tennis courts.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a sauna, a fitness center, and a garden. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping centre
  • Snorkelling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.84 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 2053 out of 4109 reviews
Rating 8 - Good. 961 out of 4109 reviews
Rating 6 - Okay. 575 out of 4109 reviews
Rating 4 - Poor. 280 out of 4109 reviews
Rating 2 - Terrible. 240 out of 4109 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ilse

Disliked: Cleanliness, property conditions & facilities
I wouldn’t return

8/10 Good

Isabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like that there was not more variety of food at the buffets. They Need a bigger selection. Not repetitive meals.
Stayed 7 nights in Dec 2024

8/10 Good

Alicja

Travelled with family
Liked: Staff & service
Hotel piękny, choć pokoje nieco starsze. Pod prysznicem trudno wyregulować ciepło/zimno wody. Sprzątanie postawowe: śmieci, ręczniki, łóżka, dołożenie napojów. O wytarciu kurzy - można było pomarzyć. Jedzenie czasami było zbyt chłodne. Szczególnie w restauracjach a’la carte. Najlepsza restauracja - orientalna. Dania gorące i pyszne. Ogólnie wybór średni i dania się powtarzały (śniadanie, obiad, kolacja - często te same dania). W barach wszystko super, kelnerzy dbali o nas na plaży i w restauracjach. Drinki pyszne! Wspaniała fauna i Flora: palmy, monstery, juki, papugi, małpki, iguany. Piękne otoczenie hotelu! Bylo fajnie, ale do tego hotelu już nie pojadę.
Stayed 8 nights in Jan 2025

6/10 Okay

Churl, Mexico

Stayed 3 nights in Dec 2024

10/10 Excellent

Hester

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great place for couples and families with or without children. Looking for a getaway with tons of stuff to do, or just chill vibes? Maybe some sightseeing would be fun, too. Or just lounge around and really unwind. So many options for a sweet vacation! Food is good, a great variety.
Stayed 3 nights in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Love this resort
Stayed 6 nights in Jan 2025

10/10 Excellent

Amilyn

Travelled with family
Liked: Amenities
This property is beautiful especially for families. They have animals all around the properties even monkies in the balcony. The view is amazing especially the beach area and the beach club. It is clean. Lots of beautiful spots and the pool is so nice. It is clean. The only cons comment i can say is the food needs improvement. The taste is bland. But overall this place is a paradise ❣️❣️❣️
Stayed 7 nights in Jan 2025

8/10 Good

Eloy Solis, Channelview

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that the showers they don’t have a lot of water pressure and when your showering from hot it turns cold water.
Stayed 5 nights in Jan 2025

10/10 Excellent

Clint

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property and resort!
Stayed 7 nights in Dec 2024

10/10 Excellent

Zaineb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Ashley Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Fation

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Returned customer to this Resort. Friendly staff, good variations of food, excellent customer service, beautiful wildlife found at this resort, great Resort of you like to go snorkeling and look at the fish.
Stayed 4 nights in Jan 2025

8/10 Good

Tiffanie, Fresno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are beautiful, the animals around the property were great (deer, monkeys, macaws, iguanas) We stayed during the week and there wasn't any shows or entertainment at the theatre like I would have hoped for. Also food was not great in my opinion, just a typical buffet you would find anywhere. Was really hoping for more authentic food
Stayed 4 nights in Jan 2025

8/10 Good

Laura M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is showing its age, but it’s an excellent value for family vacations. We took all five of us and were really pleased with our experience. Staff is lovely, food is fine, setting is beautiful, pools are really nice and plenty of lounge chairs. Would def return :)
Stayed 6 nights in Jan 2025

10/10 Excellent

ernesto

Liked: Staff & service
They need to put more attention to the place And the food at the buffet wasn't as expected from previous visit alacarta restaurant was good
Stayed 3 nights in Jan 2025

10/10 Excellent

Aracely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience will definitely come back love it
Stayed 6 nights in Jan 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Lisbeth A Guemez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every on was very nice and polite. Wonderful experience definitely will come back.
Stayed 7 nights in Jan 2025

4/10 Poor

Krystle Welcome

Stayed 2 nights in Jan 2025

10/10 Excellent

Manuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was wonderful.
Stayed 4 nights in Jan 2025

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was AMAZING! We loved everything about it. We will be back for sure.
Stayed 6 nights in Dec 2024

8/10 Good

Linda

Stayed 3 nights in Jan 2025

6/10 Okay

Guisela

Stayed 4 nights in Jan 2025

10/10 Excellent

Elvia

Stayed 4 nights in Jan 2025

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024