See all properties

Finest Playa Mujeres by The Excellence Collection - All Inclusive

5.0 star property
VIP Access

Choose dates to view prices

Photo gallery for Finest Playa Mujeres by The Excellence Collection - All Inclusive

Exterior
Property video
Golf
View from room
Outdoor wedding area

Reviews

9.0 out of 10
Wonderful

Popular amenities

Explore the area

View in a map
Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Mujeres Beach
    ‪10 min walk‬
  • Place, Punta Sam Ferry Terminal
    ‪2 min drive‬
  • Place, Playa Mujeres Golf Club
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪39 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite Spa Or Pool View

Premium bedding, pillow-top beds, free minibar items, in-room safe

Junior Suite Spa Or Pool View

8.6 out of 10
Excellent
(69 reviews)
  • 72 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim-Up Suite

View from room

Junior Swim-Up Suite

9.8 out of 10
Exceptional
(10 reviews)
  • 88 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite With Private Pool

View from room

Junior Suite With Private Pool

8.8 out of 10
Excellent
(14 reviews)
  • 144 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite

Premium bedding, pillow-top beds, free minibar items, in-room safe

Family Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 88 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Pool Family Suite

View from room

Pool Family Suite

7.0 out of 10
Good
(2 reviews)
  • 158 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Two-Story Rooftop Terrace Suite with Plunge Pool

View from room

Two-Story Rooftop Terrace Suite with Plunge Pool

8.0 out of 10
Very good
(1 review)
  • 149 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Finest Club Junior Suite Ocean View

View from room

Finest Club Junior Suite Ocean View

7.4 out of 10
Good
(13 reviews)
  • 72 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Finest Club Junior Swim-Up Suite

View from room

Finest Club Junior Swim-Up Suite

8.8 out of 10
Excellent
(5 reviews)
  • 74 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Finest Club Family Suite

Finest Club Family Suite | View from room

Finest Club Family Suite

  • 88 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

View from room

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

8.6 out of 10
Excellent
(12 reviews)
  • 144 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

8.8 out of 10
Excellent
(11 reviews)
  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim-up Suite

View from room

Excellence Club Junior Swim-up Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 72 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

Premium bedding, pillow-top beds, free minibar items, in-room safe

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

9.8 out of 10
Exceptional
(6 reviews)
  • 149 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Finest Club Junior Suite Pool View

View from room

Finest Club Junior Suite Pool View

  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Excellence Club Junior Suite Pool View

View from room

Excellence Club Junior Suite Pool View

9.4 out of 10
Exceptional
(6 reviews)
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

View from room

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

View from room

FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

View from room

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Free Upgrade To Excellence Club Two-Story Rooftop Terrace Suite With Punge Pool

Premium bedding, pillow-top beds, free minibar items, in-room safe

Free Upgrade To Excellence Club Two-Story Rooftop Terrace Suite With Punge Pool

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Premium bedding, pillow-top beds, free minibar items, in-room safe

FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • Ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior
SLS Playa Mujeres – ALL Inclusive Collection
  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.5 out of 5, Wonderful, 754 reviews
The price is €475
includes taxes & fees
22 Dec - 23 Dec
SLS Playa Mujeres – ALL Inclusive Collection

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Luxury property on the beach, with 10 outdoor pools
Catch some rays on Finest Playa Mujeres by The Excellence Collection - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 12 restaurants.
Finest Playa Mujeres by The Excellence Collection - All Inclusive offers 450 accommodations with minibars (stocked with some free items) and minibars. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

A private beach, an outdoor tennis court, and a complimentary water park are featured at the property. 10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

One Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.
Finest Playa Mujeres by The Excellence Collection - All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be within walking distance of Mujeres Beach. You'll find features like free valet parking, plus 10 outdoor pools and 12 restaurants.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy Mexican cuisine at Lizo, one of the property's 12 restaurants and 16 bars/lounges
  • Splash around at the free water park or swim in the 10 outdoor pools
  • Indulge with hot stone massages, Ayurvedic treatments, or body scrubs at One Spa
  • Services include babysitting, a free kid's club, and a concierge
  • Onsite recreation includes a private beach, an outdoor tennis court, and a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 9 minutes by car from Playa Mujeres Golf Club and 12 minutes from Ultramar Ferry Puerto Juárez
  • Airport shuttle service available for a fee
Finest Playa Mujeres by The Excellence Collection - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Finest Playa Mujeres by The Excellence Collection - All Inclusive you can cool off in one of the 10 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 16 bars/lounges. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

Lizo - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).
Shoji - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Le Petit Plaisir - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.
The Market Kitchen - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Brass - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Bicycling
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Extended parking on site
  • Limited on-site valet and self parking

Food and drink

  • 12 restaurants
  • 16 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Brass
  • Le Petit Plaisir
  • Lizo
  • Shoji
  • The Market Kitchen

Things to do

  • 10 outdoor pools
  • Beach volleyball
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Kayaking
  • Motor boating
  • Outdoor tennis court
  • Personal motorised watercraft
  • Pilates classes
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis lessons
  • Wine tasting room
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • 12 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 46-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
No shows require payment in full, including taxes and service fee.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive

Finest Playa Mujeres by The Excellence Collection - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1046 out of 1489 reviews
Rating 8 - Good. 203 out of 1489 reviews
Rating 6 - Okay. 123 out of 1489 reviews
Rating 4 - Poor. 52 out of 1489 reviews
Rating 2 - Terrible. 65 out of 1489 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Veronica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Kuddles to Jose Luis, cooking omelettes, Angels, Dunas bar, Maria food market.
Stayed 5 nights in Sep 2025

10/10 Excellent

Gidget Antoniette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couple Bday trip

Everything was fantastic! We loved the adults-only pool and all the amenities available. The beach was stunning and well-maintained, providing a perfect backdrop for relaxation. The staff were friendly and attentive, enhancing our experience, while the food was good. We love the 24 hour room service especially for breakfast.
Stayed 2 nights in Sep 2025

10/10 Excellent

Haneen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got back today, might i say it was beyond my expectation! Had an amazing time, food was great, so many options available, amazing sweet & friendly staff who want to make sure you’re beyond happy & comfortable!! such a beautiful & clean resort, they had a tracker out on the beach every morning cleaning the seaweed, they also were non stop cleaning in general all around the resort which i loved, i also witnissed the staff testing the pools which caught me off guard but made me feel even more comfortable seeing how precise they were. It is a very family friendly place if you wanted to make it a family vacation as well as a quiet & private get away you can spend a romantic time away with your loved one! Definitely worth every star! We booked the two tower room, my absolute favorite room!!!
Stayed 5 nights in Sep 2025

2/10 Terrible

Charles

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager was rude & inconsiderate
Stayed 3 nights in Sep 2025

10/10 Excellent

Rosalyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean resort from the room to the beach! French restaurant was delicious!!! Perfect place for my husband and I to celebrate our 10 year wedding anniversary. Ps.. bring bug spray and straws!!
Stayed 3 nights in Sep 2025

10/10 Excellent

Elizabeth

Stayed 3 nights in Sep 2025

10/10 Excellent

Armani

Liked: Cleanliness, staff & service, property conditions & facilities
I had a fabulous time
Stayed 4 nights in Sep 2025

10/10 Excellent

Tony Yeung Chi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean. They put a lot of effort to keep this place clean. The staff are very friendly and professional. They are very accommodating. Gabriel from the excellence club was an amaZing bar tender. Really great drinks. His skills made the experience even better. Kevin at the entertainment was very pleasant and experienced to make the pickle ball session and bike tour great. Great warmth. Our server at Domo and at the Mexican restaurant, Pedro was really good. He knows the dishes well and provided perfect service and information. He made us welcomed at the restaurants. This really sets a high standard for an all inclusive.
Stayed 4 nights in Sep 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 4 nights in Sep 2025

10/10 Excellent

Martin, Elko

Travelled with family and small children
Liked: Cleanliness, amenities
Great service from the best bartenders
Stayed 2 nights in Aug 2025

10/10 Excellent

Yin-Chan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staffs are fantastic.
Stayed 4 nights in Sep 2025

10/10 Excellent

Kimberly

Stayed 3 nights in Sep 2025

10/10 Excellent

Matthew Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an exclusive rooftop patio with our own pool. Every day we had access to exclusive beach chairs. Everyone was AO kind an accommodating
Stayed 4 nights in Sep 2025

10/10 Excellent

Edna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious food, very kid friendly, lovely attentive staff.
Beautiful resort with lush greenery. 💚
Stayed 6 nights in Aug 2025

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and the staff was terrific. There were so many pools to pick from as well as bars. The coffee shop was wonderful. The only thing I can say is there should be more advertising of events.
Stayed 7 nights in Sep 2025

10/10 Excellent

Chan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was satisfying food was mostly delicious bars were great. Outdoor pools were well maintained and kids pool were also well monitored.
Stayed 6 nights in Aug 2025

4/10 Poor

Ronak

Travelled with group
Disliked: Staff & service, property conditions & facilities
When you arrive at this hotel, the welcome experience is very disappointing. I booked a double room, with the choice of either two beds or a king, but they try to give you the worst room in the worst location, far from everything, and expect you to accept it. This didn’t just happen to me—it also happened to two of my friends. For example, I had already paid and booked a double bed room, but at check-in the receptionist told me they only had a single bed room with a sofa bed, even though there were two of us. That is completely unacceptable To be fair, the hotel itself is clean, the beach is nice, and the room service and food are good. But they do not provide accurate information. They sell the hotel as if it’s a “summer resort” package with lots of choices, but in reality, it’s very limited. For example, the website says there are ten restaurants, but after 5 p.m. only two restaurants are actually open, and when I asked why, I was told it was because there were fewer guests. If that’s the case, the price should also be lower. Overall, this hotel is not a good choice for younger people or anyone looking for fun. There’s really nothing to enjoy here. I would not recommend it.
Stayed 4 nights in Sep 2025

10/10 Excellent

Madelen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved this hotel
Stayed 7 nights in Aug 2025

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2025

10/10 Excellent

Mostafa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great staff. Perfect for Families.
Stayed 7 nights in Aug 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Felisha M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was attentive and friendly
Stayed 5 nights in Sep 2025

10/10 Excellent

Adrienne Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at Playa Mujeres. Such an amazing property with family friendly vibes. All the staff were so wonderful. Lots of great food options. It is well maintained property. I highly recommend.
Stayed 5 nights in Mar 2025

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

John

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, and good food.
Stayed 5 nights in May 2025

Hotels

Packages

Holiday Rentals