Finest Playa Mujeres by The Excellence Collection - All Inclusive - Reviews, Photos & Rates

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VIP Access

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Dates

December 2024

January 2025

16 bars/lounges, 2 swim-up bars, 2 poolside bars, beach bar

Private beach, white sand, sun-loungers, beach umbrellas

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Bar

On private beach

Pool

All-inclusive

Hot tub

Room service

Explore the area

Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400

Mujeres Beach
14 min walk
Punta Sam Ferry Terminal
5 min drive
Punta Sam Beach
6 min drive
Isla Mujeres, Quintana Roo (ISJ)
83 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Sleeps 4
1 King Bed

Excellence Club Junior Suite Ocean View

72 sq m
Ocean view
Sleeps 2
1 King Bed

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

Sea view
Sleeps 2
1 King Bed

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

149 sq m
Ocean view
Sleeps 2
1 King Bed

Excellence Club Junior Swim-up Suite

72 sq m
Beach view
Sleeps 2
1 King Bed

Finest Club Family Suite

88 sq m
Ocean view
Sleeps 5
1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

Finest Club Junior Swim-Up Suite

74 sq m
Beach view
Sleeps 4
1 King Bed

Premium bedding, pillow-top beds, free minibar items, in-room safe

Junior Suite Spa Or Pool View

72 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Swim-Up Suite

88 sq m
Sleeps 4
1 King Bed

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

144 sq m
Ocean view
Sleeps 4
1 King Bed

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

Sleeps 4
1 King Bed OR 2 Double Beds

Finest Club Junior Suite Ocean View

72 sq m
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Family Suite

88 sq m
Sleeps 5
1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

Excellence Club Junior Suite Pool View

70 sq m
Sleeps 2
1 King Bed

Two-Story Rooftop Terrace Suite with Plunge Pool

149 sq m
Sleeps 4
1 King Bed

Finest Club Junior Suite Pool View

72 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Pool Family Suite

158 sq m
Sleeps 5
1 King Bed and 2 Twin Beds

Junior Suite With Private Pool

144 sq m
Sleeps 4
1 King Bed

Similar properties

Pool

Hot tub

All-inclusive

Spa

for 1 night

includes taxes & fees

7 Jan - 8 Jan

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Luxury property on the beach, with 10 outdoor pools

Catch some rays on Finest Playa Mujeres by The Excellence Collection - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 12 restaurants.

Finest Playa Mujeres by The Excellence Collection - All Inclusive offers 450 accommodations with minibars (stocked with some free items) and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

A private beach, an outdoor tennis court, and a complimentary water park are featured at the property. 10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

One Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.

Finest Playa Mujeres by The Excellence Collection - All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be within walking distance of Mujeres Beach. You'll find features like free valet parking, plus 10 outdoor pools and 12 restaurants.

Free WiFi
Free valet parking and self parking
Enjoy Mexican cuisine at Lizo, one of the property's 12 restaurants and 16 bars/lounges
Splash around at the free water park or swim in the 10 outdoor pools
Indulge with hydrotherapy, thalassotherapy, or body wraps at One Spa
Services include babysitting, a free kid's club, and a concierge
Onsite recreation includes a private beach, an outdoor tennis court, and a gym
Guests have great things to say about the family-friendly amenities and the beach
9 minutes by car from Playa Mujeres Golf Club and 12 minutes from Ultramar Ferry Puerto Juárez
Airport shuttle service available for a fee

Finest Playa Mujeres by The Excellence Collection - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Finest Playa Mujeres by The Excellence Collection - All Inclusive you can cool off in one of the 10 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 16 bars/lounges. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

Lizo - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).

Shoji - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Le Petit Plaisir /Eleganc - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.

The Market Kitchen - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Brass - This steakhouse specializes in international cuisine and serves dinner only. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Bicycling

Soccer

Tennis

Volleyball

Lessons/classes/games

Aerobics

Cooking

Dancing

Language

Pilates

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Onsite live performances

Theme parties

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi

Parking and public transport

Free self-parking on site
Free valet parking on site
Extended parking on site
24-hour return airport shuttle (surcharge)
Airport shuttle on request

Food and drink

12 restaurants and 1 coffee shop/cafe
2 swim-up bars, 2 poolside bars, 16 bars/lounges and 1 beach bar
24-hour room service
Coffee/tea in a common area

Restaurants on site

Lizo
Shoji
Le Petit Plaisir /Eleganc
The Market Kitchen
Brass

Things to do

10 outdoor pools
Fitness classes
Beach volleyball
Boat tours
Children's pool
Fishing
Fitness centre
Free water park access
Full-service spa
Golf driving range
Kayaking
Motor-boating
Motorised watercraft
Outdoor tennis court
Pilates classes
Playground
Sailing
Scuba diving
Shopping
Snorkelling
A hot tub
Steam room
Tennis
Volleyball
Wine-tasting room
Yoga classes

Family friendly

10 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised childcare
Free water park access
Playground
Snack bar/deli

Conveniences

ATM/banking services
Lift
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Hair salon
Luggage storage
Multilingual staff
Porter/bellhop
Tennis lessons
Tour/ticket assistance
Wedding services

Business services

Business centre
Computer station
Conference centre (16996 square feet of space)
A meeting room

Outdoors

Beach loungers
Beach umbrellas
Garden
Pool sunloungers
Pool umbrellas
Private beachfront location
Rooftop terrace
Vegetable garden

Spa

19 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - Swedish
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Sauna
Hot tub
Steam room
Thalassotherapy
Turkish bath/hammam

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift
Lift door width (centimetres): 90
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (centimetres): 111
Wheelchair-accessible (may have limits)

At least 80% of lighting from LEDs
At least 80% of food locally sourced
Beach towels
Biodegradable drinking straws
Comprehensive recycling policy
Couples dining
Designated smoking areas
Humane treatment of captive wild animals
Local culture and ecosystem education
No plastic drinking straws
Reusable tableware only
Romance packages available
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Hypo-allergenic bedding
Pillow menu
Pillow-top mattress
Premium bedding

Bathroom

Dressing gowns
Designer toiletries
Hairdryer
Jetted bath
Private bathroom
Rainfall showerhead
Separate bath and shower
Towels
Toothbrush and toothpaste

Entertainment

46-inch LED TV
Premium channels
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water
Free minibar (some items)

Composting
Connecting rooms available
Desk
Eco-friendly cleaning products provided
Energy-saving switches
Free international calls
Laptop-compatible safe
LED light bulbs
Phone
Recycling
Separate sitting area
Slippers
Water-efficient showers only
Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

For more details, please contact the property using the information on the booking confirmation

All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Finest Playa Mujeres by The Excellence Collection - All Inclusive

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

No shows require payment in full, including taxes and service fee.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Finest Excellence Group Hotel

Finest Excellence Group Hotel Playa Mujeres

Finest Playa Mujeres Excellence Group

Finest Playa Mujeres Excellence Group All inclusive

Finest Excellence Group All inclusive

Finest Excellence Group

Finest Playa Mujeres by Excellence Group

Finest Playa Mujeres by Excellence Group All inclusive

Finest Excellence Group All inclusive All-inclusive property

Finest Excellence Group inclu

Finest Playa Mujeres by The Excellence Collection All inclusive

Finest Playa Mujeres by The Excellence Collection - All Inclusive Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

8/10 Good

Sung-Hwan

24 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Sep 2024

8/10 Good

jose

23 Sept 2024

Stayed 6 nights in Aug 2024

10/10 Excellent

Meng Ju

22 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Aug 2024

6/10 Okay

Rudoulfo

Travelled with family

21 Sept 2024

Liked: Cleanliness, staff & service, amenities

The Excellence Properties are usually above par. The Finest was not for us. We tried this one as we have stayed at the others but decided we like the properties without children. Adults Only for us. The room was great at first but on the second night the A/C unit started making a loud noise. The staff came to fix it but later that night it continued. We called the staff again to fix it again but the results. They came twice the second night. They did move us to a different room but only after we asked. Also no other compensation was offered. You would think that since it was not fixed the first night management would have contacted us to make it right. This is our third hotel from this property we have stayed at and have not thought to look elsewhere. The staff were great. The food great. The activities great. We are usually always happy with the Excellence Properties.

Stayed 6 nights in Sep 2024

10/10 Excellent

Marie J., Brooklyn

21 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent staff, food choices exceptional, well kept grounds and beach as well as cleanliness of resort.

Stayed 5 nights in Sep 2024

2/10 Terrible

Thomas

21 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Sep 2024

10/10 Excellent

Jagdishchandra

Travelled with family and small children

20 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the place People were friendly food was great

Stayed 4 nights in Sep 2024

8/10 Good

Adriana

20 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Sep 2024

10/10 Excellent

Xiang

19 Sept 2024

Stayed 5 nights in Aug 2024

6/10 Okay

Anna

Travelled with family

19 Sept 2024

Liked: Staff & service, property conditions & facilities

The property is nice. It's mostly for families with little kids. There is not much to do in the evening. Not a lot of entertaining. The night shows are cheesy. The food is really good. However, the cleanness is questionable. They only cleaned my room once during the 5 days stay. They did make the beds daily but nobody cleaned the bathroom and the room. There was also a strong smell of cigarettes in the bathroom, probably from previous guests.

Stayed 4 nights in Sep 2024

6/10 Okay

In

19 Sept 2024

Liked: Cleanliness, staff & service

I was at the resort for a week with my family and they did not fix draft beer for a week. Our family did not get any welcome drink or any welcome from the staff.This is 5 star hotel and they don't have draft beer for whole week. Some staff are nice but some don't. Concierge don't pick up the phone easily you have to called them multiple times. Massage were nice but not recommend hydrotherapy. They're better resort out there with better hydrotherapy. Honestly except for the size of resort, I feel like this is 4 star hotel not 5 star. I can tell why they have really good review on google because every staff ask for a good review after service. They carry QR code which is really funny. If it's really good service then you will have good review. This is my thrid time coming to Cancun with my family, I've been to Dreams and Hilton but this is worst experience so far for me. I will go back to Cancun because I really love Cancun but not this resort.

Stayed 7 nights in Aug 2024

10/10 Excellent

BRIAN

Travelled with partner

18 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was amazing. The only item that should be upgraded is the properties WiFi. Several areas the WiFi gets dropped. Maybe installing more access points would help.

Stayed 4 nights in Sep 2024

10/10 Excellent

Daniel

Travelled with partner

18 Sept 2024

Liked: Cleanliness, amenities, property conditions & facilities

Everything was as expected

Stayed 4 nights in Sep 2024

10/10 Excellent

Ryan, Buckeye

18 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent place to just relax and enjoy the views. Staff over the top helpful and facility was extremely well kept.

Stayed 3 nights in Sep 2024

10/10 Excellent

Mingyeong

Travelled with partner

18 Sept 2024

Perfect. I will go again next time

Stayed 4 nights in Sep 2024

10/10 Excellent

RAMIRO ALEJANDRO AGUIRRE

17 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Sep 2024

10/10 Excellent

Pam

Travelled with family and small children

17 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our first family resort and it did not disappoint! The service was amazing and the options and services they had for kids was INCREDIBLE. Planning to return

Stayed 3 nights in Sep 2024

6/10 Okay

Juan

16 Sept 2024

Disliked: Property conditions & facilities

Stayed 7 nights in Sep 2024

10/10 Excellent

ismary

Travelled with family

16 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Sep 2024

10/10 Excellent

Crystal Malis

Travelled with partner

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love this resort had a wonderful time with my husband. This was a trip that he did not want to end. Staff was amazing super nice and always greets you. Would definitely go back.

Stayed 5 nights in Sep 2024

10/10 Excellent

Benjamin

Travelled with family, Travelled with family and small children

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful property, clean rooms, beautiful beach and excellent dinning options

Stayed 8 nights in Sep 2024

10/10 Excellent

Kimberley

14 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Sep 2024

8/10 Good

Catherine

Travelled with partner

14 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is our second time at this hotel and whilst it was lovely, the previous time was better. Since 2018 it has definitely moved towards being oriented towards family/groups/weddings and less towards couples. It was really quite busy and there were kids and pushchairs everywhere. We paid extra to be in the adults-only part but that didn't seem worth it as there are only two adults only restaurants and two bars (in one of them we were given plastic glasses for our drinks at 8.30pm which wasn't great!). The staff are lovely and the hotel is spotlessly clean and has lots of fantastic facilities. I was a bit disappointed with check-in this time. Previously we were given a glass of prosecco when we arrived and our suitcases were in the room when we got there, we were also shown around a bit. This time, they didn't seem to know where we should be, the check-in was rushed and we didn't get a drink, and we had to wait in the room for a while before our cases arrived. I was also really disappointed that we specifically booked this for our 20th wedding anniversary and I told the guy this at check-in and he just smiled. Last time when we went for our anniversary we had a little banner on the hotel room door, our bed was decorated, etc. etc. It was still an amazing break, but they just don't seem that interested in making it special for couples and were all about the families. If you are travelling as a couple I would recommend going somewhere else.

Stayed 11 nights in Sep 2024