Finest Playa Mujeres by The Excellence Collection - All Inclusive - Reviews, Photos & Rates

See all properties

VIP Access

Choose dates to view prices

Dates

December 2024

January 2025

16 bars/lounges, 2 swim-up bars, 2 poolside bars, beach bar

Premium bedding, pillow-top beds, free minibar items, in-room safe

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Explore the area

Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400

Mujeres Beach
14 min walk
Punta Sam Ferry Terminal
5 min drive
Punta Sam Beach
8 min drive
Isla Mujeres, Quintana Roo (ISJ)
83 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Excellence Club Junior Suite Ocean View

72 sq m
Ocean view
Sleeps 2
1 King Bed

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

149 sq m
Ocean view
Sleeps 2
1 King Bed

Excellence Club Junior Swim-up Suite

72 sq m
Beach view
Sleeps 2
1 King Bed

Finest Club Family Suite

88 sq m
Ocean view
Sleeps 5
1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

Finest Club Junior Swim-Up Suite

74 sq m
Beach view
Sleeps 4
1 King Bed

Junior Suite Spa Or Pool View

72 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Swim-Up Suite

88 sq m
Sleeps 4
1 King Bed

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

144 sq m
Ocean view
Sleeps 4
1 King Bed

Finest Club Junior Suite Ocean View

72 sq m
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Family Suite

88 sq m
Sleeps 5
1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

Excellence Club Junior Suite Pool View

70 sq m
Sleeps 2
1 King Bed

Two-Story Rooftop Terrace Suite with Plunge Pool

149 sq m
Sleeps 4
1 King Bed

Finest Club Junior Suite Pool View

72 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Pool Family Suite

158 sq m
Sleeps 5
1 King Bed and 2 Twin Beds

Junior Suite With Private Pool

144 sq m
Sleeps 4
1 King Bed

Similar properties

Pool

Hot tub

All-inclusive

Spa

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Luxury property on the beach, with 10 outdoor swimming pools

Catch some rays on Finest Playa Mujeres by The Excellence Collection - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 12 restaurants.

Finest Playa Mujeres by The Excellence Collection - All Inclusive offers 450 accommodations with minibars (stocked with some free items) and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

A private beach, an outdoor tennis court, and a complimentary water park are featured at the property. 10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

One Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.

Finest Playa Mujeres by The Excellence Collection - All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be within walking distance of Mujeres Beach. You'll find features like free valet parking, plus 10 outdoor pools and 12 restaurants.

Free WiFi
Free valet parking and self parking
Enjoy Mexican cuisine at Lizo, one of the property's 12 restaurants and 16 bars/lounges
Splash around at the free water park or swim in the 10 outdoor pools
Indulge with body scrubs, aromatherapy, or massages at One Spa
Services include babysitting, a free kid's club, and a concierge
Onsite recreation includes a private beach, an outdoor tennis court, and a gym
Guests have great things to say about the clean accommodations and the beach
9 minutes by car from Playa Mujeres Golf Club and 12 minutes from Ultramar Ferry Puerto Juárez
Airport shuttle service available for a fee

Finest Playa Mujeres by The Excellence Collection - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Finest Playa Mujeres by The Excellence Collection - All Inclusive you can cool off in one of the 10 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 16 bars/lounges. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

Lizo - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).

Shoji - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Le Petit Plaisir /Eleganc - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.

The Market Kitchen - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Brass - This steakhouse specializes in international cuisine and serves dinner only. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Bicycling

Soccer

Tennis

Volleyball

Lessons/classes/games

Aerobics

Cooking

Dancing

Language

Pilates

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Onsite live performances

Theme parties

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi

Parking and public transport

Free self-parking on site
Free valet parking on site
Extended parking on site
24-hour return airport shuttle (surcharge)
Airport shuttle on request

Food and drink

12 restaurants and 1 coffee shop/cafe
2 swim-up bars, 2 poolside bars, 16 bars/lounges and 1 beach bar
24-hour room service
Coffee/tea in a common area

Restaurants on site

Lizo
Shoji
Le Petit Plaisir /Eleganc
The Market Kitchen
Brass

Things to do

10 outdoor pools
Fitness classes
Beach volleyball
Boat tours
Children's pool
Fishing
Fitness centre
Free water park access
Full-service spa
Golf driving range
Kayaking
Motor-boating
Motorised watercraft
Outdoor tennis court
Pilates classes
Playground
Sailing
Scuba diving
Shopping
Snorkelling
A hot tub
Steam room
Tennis
Volleyball
Wine-tasting room
Yoga classes

Family friendly

10 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised childcare
Free water park access
Playground
Snack bar/deli

Conveniences

ATM/banking services
Lift
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Hair salon
Luggage storage
Multilingual staff
Porter/bellhop
Tennis lessons
Tour/ticket assistance
Wedding services

Business services

Business centre
Computer station
Conference centre (16996 square feet of space)
A meeting room

Outdoors

Beach loungers
Beach umbrellas
Garden
Pool sunloungers
Pool umbrellas
Private beachfront location
Rooftop terrace
Vegetable garden

Spa

19 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - Swedish
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Sauna
Hot tub
Steam room
Thalassotherapy
Turkish bath/hammam

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift
Lift door width (centimetres): 90
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (centimetres): 111
Wheelchair-accessible (may have limits)

At least 80% of lighting from LEDs
At least 80% of food locally sourced
Beach towels
Biodegradable drinking straws
Comprehensive recycling policy
Couples dining
Designated smoking areas
Humane treatment of captive wild animals
Local culture and ecosystem education
No plastic drinking straws
Reusable tableware only
Romance packages available
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Hypo-allergenic bedding
Pillow menu
Pillow-top mattress
Premium bedding

Bathroom

Dressing gowns
Designer toiletries
Hairdryer
Jetted bath
Private bathroom
Rainfall showerhead
Separate bath and shower
Towels
Toothbrush and toothpaste

Entertainment

46-inch LED TV
Premium channels
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water
Free minibar (some items)

Composting
Connecting rooms available
Desk
Eco-friendly cleaning products provided
Energy-saving switches
Free international calls
Laptop-compatible safe
LED light bulbs
Phone
Recycling
Separate sitting area
Slippers
Water-efficient showers only
Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

For more details, please contact the property using the information on the booking confirmation

All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Finest Playa Mujeres by The Excellence Collection - All Inclusive

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

No shows require payment in full, including taxes and service fee.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Finest Excellence Group Hotel

Finest Excellence Group Hotel Playa Mujeres

Finest Playa Mujeres Excellence Group

Finest Playa Mujeres Excellence Group All inclusive

Finest Excellence Group All inclusive

Finest Excellence Group

Finest Playa Mujeres by Excellence Group

Finest Playa Mujeres by Excellence Group All inclusive

Finest Excellence Group All inclusive All-inclusive property

Finest Excellence Group inclu

Finest Playa Mujeres by The Excellence Collection All inclusive

Finest Playa Mujeres by The Excellence Collection - All Inclusive Reviews

8.8

Excellent

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Melanie Dianne

22 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great for families. We were treated very kindly and the property was spotless. Food is 4/5 and the Golden Bar has excellent cocktails. Wonderful kiddie pool. Seriously just go!

Stayed 5 nights in Aug 2024

6/10 Okay

Sinan

Travelled with family, Travelled with family and small children, Travelled with partner

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The good I love finest playa mujeres !! It’s a beautiful property very well maintained and immaculately cleaned . The beach is so beautiful my favorite part of it all .customer service is amazing and everyone is always willing to help you with whatever issue you have . I have a 6 month old baby and they would literally answer to my every need . The room service snack bar drink service all amazing . I never met a rude waitor or waitress they are always smiling saying helllo and even saying my pleasure when you say thank you . My favorite restaurant the buffet . Wide array of foods flavors very nice . We also tired all the other restaurants . Brass was good and also shoji for the sushi lovers was great!!!!! The not so good Idk if it is a property issue or a Cancun issue but this is my second time at the resort and there is a huge mosquito problem there . They are everywhere and will swarm you . Off , nat pat and bug spray didn’t help nothing helped . I wish they would do something about this. It personally is a very Uncomfortable and annoying not being able to enjoy much because of the mosquito situation . It is very out of control .

Stayed 7 nights in Aug 2024

10/10 Excellent

Ella, Waxahachie

21 Aug 2024

Liked: Cleanliness, amenities

Great value. Kind staff. Perfect location. Awesome beach.

Stayed 4 nights in Aug 2024

10/10 Excellent

Michael

20 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Aug 2024

10/10 Excellent

Brandon

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property is well kept and the food is good

Stayed 4 nights in Aug 2024

10/10 Excellent

Jeimmy, Houston

Travelled with family

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was amazing! My family and I had a great time. Definitely will come back. The main bartenders at the lobby Romero , Alberto, Joahan , Josue and Julio great customer service. Kids club smCatherine and Adi and Tania super sweet and attentive to my daughter.- room service Uzziel great decorated our room for my daughter birthday. Lizo Mexican restaurant julio and Pedro, German amazing service. I had the best massage by Magdalena she was amazing.

Stayed 6 nights in Aug 2024

10/10 Excellent

Babatunde Cornelius

Travelled with family

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s an excellent resort and the service was fantastic. The food in the restaurant was great, there is a bar almost every corner you turn, even in the swimming pools…had a great time

Stayed 6 nights in Aug 2024

10/10 Excellent

michael

Travelled with family

17 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The people like Andres from Surf and Turf made this stay extra special. Don’t forget to drink the Carajillo’s and the Mezcalitas.

Stayed 7 nights in Aug 2024

10/10 Excellent

Ravi, Burlington

17 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2024

10/10 Excellent

Kristen, greensboro

Travelled with family

15 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent

Stayed 4 nights in Aug 2024

8/10 Good

Alfredo

Travelled with family

13 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love the place and the service was great! But i guess the food could be better

Stayed 4 nights in Aug 2024

4/10 Poor

ATIT

Travelled with family, Travelled with family and small children

12 Aug 2024

Liked: Cleanliness

Disliked: Staff & service, amenities

No staff members knew directions Servers/bartender’s not friendly acting like they were being bothered everytime we ordered a drink Ac in lobby broken Food very subpar

Stayed 4 nights in Aug 2024

10/10 Excellent

Zarah, Murrieta

Travelled with family, Travelled with family and small children

11 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved our stay with this hotel everything from the staff, service, food and the room set up really caters to our little family. Such a family friendly resort. I will say my only complaint is the reservations for certain restaurants can’t be made until you arrive which we were a party of 15 made it very difficult. We would even get service at our private pool! Itzel was fantastic! Would return!

Stayed 5 nights in Jul 2024

10/10 Excellent

Kimberly

11 Aug 2024

Liked: Cleanliness, property conditions & facilities

Stayed 3 nights in Aug 2024

10/10 Excellent

Wendy

Travelled with family and small children

10 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a jr auite with private pool. The service and the food were good. We werent pushed to buy anything and were never told we couldnt get into a restaurant without reservations. Kids club was fun for my 4 and 8 year old. Will defintely be booking again. Oh, the beach was clean (we went end of July).

Stayed 4 nights in Jul 2024

10/10 Excellent

Zachary, Riverside

Travelled with partner

9 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My wife and I absolutely loved our honeymoon at this resort and couldn’t have asked for a better experience.

Stayed 4 nights in Aug 2024

2/10 Terrible

Nvard

Travelled with family

8 Aug 2024

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

This property is from excellent collection but has to do nothing with excellent. Alcohol is garbage. Food is ok. Front desk are rude and not helpful. Super disappointed. Not as excellent as i been told.

Stayed 6 nights in Jul 2024

10/10 Excellent

Dennis

Travelled with family

7 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very convenient especially if you have kids. Dining options are great, pick one and go to the other. 24/7 room service. Didn't really get to watch some of the entertainment but were able to attend the mexican party they have every thursday and that was fun. our first time in cancun and the resort was definitely pricey compared to other all-inclusive resort. With the resort being a little pricey, I would book here again but only if it's for another wedding event.

Stayed 5 nights in Aug 2024

2/10 Terrible

Cassndra

6 Aug 2024

Stayed 6 nights in Jul 2024

10/10 Excellent

Shadi, Houston

5 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Aug 2024

6/10 Okay

Karuna

5 Aug 2024

Liked: Staff & service, property conditions & facilities

Stayed 4 nights in Jul 2024

8/10 Good

Kristi

Travelled with family, Travelled with family and small children

4 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing staff! Food was hit or miss. As previous guests of Excellence Playa Mujeres, that was surprising. I wasn’t impressed with the kids club. Supervision seemed lacking. Nightly shows were good but a bit late for younger children. Beach was beautiful and well-kept, but we struggled to find a chair after 8am.

Stayed 7 nights in Jul 2024

10/10 Excellent

Renata Iwona

Travelled with family

4 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We love the resort, cleanliness, service and quality of food. Staff was very friendly and helpful. Also, Stephanie, one of the supervisor of the resort goes above and beyond to make your stay memorable. I highly recommend this property for family vacation.

Stayed 7 nights in Jul 2024

2/10 Terrible

ARTURO ALDERETE

4 Aug 2024

Liked: Cleanliness

Disliked: Staff & service

Stayed 4 nights in Jul 2024

10/10 Excellent

Kalena

Travelled with partner

2 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Finest Playa Mujeres exceeded our expectations! The resort is extremely well kept, the service is top notch and the food/drinks are top quality. Best Cancun resort we've ever stayed at and we're already planning our to visit again next year.

Stayed 4 nights in Jul 2024