Moon Palace Cancun - All Inclusive - Reviews, Photos & Rates

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VIP Access

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Dates

February 2025

March 2025

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Room service

Explore the area

Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500

Xoximilco
‪9 min walk‬
El Tinto Golf Course
‪2 min drive‬
Moon Palace Golf Club
‪4 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪8 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Superior Honeymoon Suite - King Size Bed

45 sq m
Partial sea view
Sleeps 2
1 King Bed

Premium bedding, down duvets, memory-foam beds, free minibar

Superior Deluxe Garden View

Sleeps 2
1 King Bed OR 2 Double Beds

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

90 sq m
Golf view
Sleeps 6
1 King Bed and 2 Double Beds

Superior Deluxe Ocean View - Kids & Teens Free

45 sq m
Ocean view
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Governor One Bedroom Suite Ocean View - King Size Bed

90 sq m
Ocean view
Sleeps 4
1 King Bed

Superior Junior Suite Golf Course - Kids & Teens Free

38 sq m
Golf view
Sleeps 2
1 King Bed

Swim Up Suite Garden View - Kids & Teens Free

45 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Deluxe Garden View - Kids & Teens Free

45 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Family Suite Garden View - Kids & Teens Free

90 sq m
Sleeps 6
1 King Bed and 2 Double Beds

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

90 sq m
Sea view
Sleeps 6
1 King Bed and 2 Double Beds

Similar properties

On private beach
Pool
Breakfast included
All-inclusive

for 1 room

includes taxes & fees

7 Mar - 8 Mar

Pool
Hot tub
Breakfast included
All-inclusive

for 1 room

includes taxes & fees

7 Mar - 8 Mar

About this property

Moon Palace Cancun - All Inclusive

Luxury property on the beach, with 7 outdoor pools

Spend the day relaxing at the beach, practicing your swing on Moon Palace Cancun - All Inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 16 restaurants.

Moon Palace Cancun - All Inclusive offers 2036 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Memory foam beds feature down comforters and premium bedding. 55-inch Smart televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and a marina. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the pool at Moon Palace Cancun - All Inclusive. During your stay, you're just a quick walk from Xoximilco. You'll find features like free WiFi in public areas, free valet parking, and a free manager's reception.

Free WiFi (speed: 50+ Mbps)
Free valet parking and self parking
Enjoy Asian cuisine at Momo Teppanyaki, one of the property's 16 restaurants and 11 bars/lounges
Splash around at the waterslide or swim in the 7 outdoor pools
Treat yourself to body scrubs, reflexology, or body treatments at the spa
Services include babysitting, a free kid's club, and a lifeguard on site
Onsite recreation includes a golf course, 2 outdoor tennis courts, and a gym
Guests have great things to say about the family-friendly amenities and the pool
Just a 4-minute drive from Moon Palace Golf Club and 14 minutes from Riviera Cancun Golf Resort
Airport shuttle service available for a fee

Moon Palace Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancun - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools, and enjoy a treatment at the full-service spa.

A free manager's reception is offered daily. There are 16 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 9 swim-up bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. A complete renovation of Moon Palace Cancun - All Inclusive was completed in January 2020.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

The property hosts a free manager's reception daily.

Momo Teppanyaki - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.

Agra - This theme restaurant specializes in Indian cuisine and serves dinner only. Reservations are required. Open daily.

Trattoria - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Los Caporales - This theme restaurant specializes in Mexican cuisine and serves breakfast and dinner. Open daily.

Riviera Maya - This theme restaurant specializes in Mexican cuisine. Reservations are required. Open daily.

Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

In-room liquor dispensers

Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities

Miniature golf

Soccer

Volleyball

Kids club

Lessons/classes/games

Aerobics

Bartending

Dancing

Pilates

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Portuguese, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and public transport

Free uncovered self-parking on site
Free uncovered valet parking on site
Wheelchair-accessible parking available
24-hour return airport shuttle (surcharge)
Airport shuttle on request

Food and drink

16 restaurants and 2 coffee shops
9 swim-up bars and 11 bars/lounges
Free daily reception
24-hour room service
Coffee/tea in a common area

Restaurants on site

Momo Teppanyaki
Agra
Trattoria
Los Caporales
Riviera Maya

Things to do

7 outdoor pools
2 outdoor tennis courts
Fitness classes
Arcade/games room
Basketball
Beach volleyball
Beach yoga
Bike parking
Billiards/pool table
Children's pool
Concerts/live shows
Designer shops
Evening entertainment
Fitness centre
Table football
Free beach club
Full-service spa
Golf course
Golf driving range
Karaoke
Kayaking
Lifeguards on-site
Mini golf
Nightclub
Pilates classes
Playground
Private picnics
Sauna
Shopping
Steam room
Table tennis
Tennis
Windsurfing
Yoga classes

Family friendly

7 outdoor pools
Arcade/games room
Babysitting (surcharge)
Children's games
Children's pool
Children's toys
Free children's club
Free supervised childcare
Laundry facilities
Mini golf
Playground
Snack bar/deli
Soundproofed rooms
Water slide

Conveniences

ATM/banking services
Banquet hall
Lift
Front-desk safe
Gift shop/newsstand
Lockers available
Water dispenser

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Golf cart
Golf clubhouse
Golf lessons
Golf pro shop
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Water sports equipment
Wedding services

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Garden
Lifeguards on site
Marina on site
Outdoor entertainment area
Outdoor furniture
Pool sunloungers
Pool umbrellas
Terrace

Spa

36 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - sports
Massage/treatment rooms
Reflexology
Sauna
Spa open daily
Hot tub
Steam room
Turkish bath/hammam

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift
Handrails in stairwells
Smooth flooring in room
Step-free path to entrance
Well-lit path to entrance
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible (may have limits)
Wheelchairs available on site

Annual offsets purchased for at least 10% of carbon footprint
At least 80% of lighting from LEDs
At least 80% of food locally sourced
At least 80% organic food
Beach towels
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Games
Humane treatment of captive wild animals
Living plant wall
Local artist showcase
Local culture and ecosystem education
Locally owned and organised tours and activities
Renovated entire property – January 2020
Romance packages available
TV in lobby
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Down duvet
Memory-foam mattress
Premium bedding

Bathroom

Bathrobes
Free toiletries
Hairdryer
Separate bath and shower
Shampoo
Soap
Toilet paper
Towels
Toothbrush and toothpaste

Entertainment

55-inch smart TV
TV/satellite channels
Films for purchase

Food and drink

Champagne service
Espresso maker
Free bottled water
Free minibar
Local meal delivery service

Connecting rooms available
Desk
Desk chair
Eco-friendly cleaning products used
Energy-saving switches
Free local calls
Free long-distance calls
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
LED light bulbs
Phone
Private indoor hot tub
Recycling
Restaurant dining guide
Slippers
Soundproofing
Turndown service
Water-efficient showers only
Water-efficient toilets only
Window screens

Policies

Check-in

Check-in time starts at 3 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 26 per person (roundtrip)
Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a security system and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Moon Palace Cancun - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Moon Palace Golf Resort All Inclusive

Moon Palace Golf Resort All Inclusive Cancun

Moon Palace Resort All Inclusive

Moon Palace Golf Cancun

Moon Palace Cancún All Inclusive All-inclusive property Cancun

Moon Palace Cancún All Inclusive Cancun

Moon Palace Cancun - All Inclusive Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

8/10 Good

Miguel, Katy

Travelled with family

22 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great service Oscar Carillo was ontop of the needs from us . Many Thanks to him and the team Moon Palace

Stayed 4 nights in Nov 2024

10/10 Excellent

Avidor Avraham

Travelled with family

20 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing place for the kids and for a adult

Stayed 5 nights in Nov 2024

10/10 Excellent

Josh

20 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Awesome and relaxing getaway

Stayed 7 nights in Nov 2024

10/10 Excellent

Venkata

Travelled with family

20 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Awesome

Stayed 4 nights in Nov 2024

10/10 Excellent

Todd

Travelled with family

19 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Moon Palace was an amazing experience. The place was clean and everyone was friendly, food was amazing!!

Stayed 4 nights in Nov 2024

10/10 Excellent

Jeff

19 Nov 2024

Liked: Staff & service

Stayed 7 nights in Nov 2024

8/10 Good

Sonia

Travelled with family and small children

19 Nov 2024

Liked: Cleanliness, amenities, property conditions & facilities

I loved the property! The only issues I have it that some staff was very unfriendly and not helpful.

Stayed 3 nights in Nov 2024

10/10 Excellent

Jorge Trejo

Travelled with partner

18 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was great

Stayed 3 nights in Nov 2024

8/10 Good

Theresa

Travelled with family, Travelled with group

18 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Service was fantastic. A lot of kids but that is to be expected.

Stayed 7 nights in Nov 2024

10/10 Excellent

Gayatri Avinash

18 Nov 2024

Liked: Cleanliness, staff & service

Stayed 4 nights in Nov 2024

8/10 Good

Narasimhan

Travelled with family and small children

18 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was a great stay with amazing views and great options like pool, water park, beach access, kids play room with movie theater, bowling etc. It was super fun. I would definitely like to go back someday. The dining options were wonderful with so many cuisines and almost all of them being super tasty! Just disliked two things: 1. Adding Jacuzzis in the rooms' living room didn't make any sense to me. Makes it difficult especially for families with kids. 2. The checkout experience was just poor. Felt like we were rushed out of the place unnecessarily. Never felt like that before in any other hotel.

Stayed 2 nights in Nov 2024

6/10 Okay

Sharon

Travelled with family

16 Nov 2024

The location was great. Long beach for walking, beach safe for kids. Lots of pools to use and options to lay out to sun tan. Easy to get your towel in the morning and save your spot. Lots of options to eat at pool restaurants or order by the pool. Wait times for food and drink at the pool were not long at all. The staff was so so kind and always hustling. Unfortunately we had an issue with our bags at arrival. A long line to check in, and a long line to get a shuttle. Our bags were unfortunately lost between the arrival check in and our room. To make up for it they let us have late check out (3pm) instead of 12- but even offering that - they locked us out of our room at 12 on check out day and I spent my last hour walking all the way back to the lobby to sort it out and was in a panick when they were the ones who offered to do us a favour . They must not have put that on our file :( be aware as well - at check in they try to upsell and check out is more up sell. Which would be fine but the timing is just inconvenient. You want to jsut get to your room at arrival and you want to make your flight on the departure, not have someone with a clip board asking for more with offers.

Stayed 6 nights in Nov 2024

2/10 Terrible

Manish

15 Nov 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

This place is a big scam. Stay away. They will talk nicely with you but they are very aggressive sales people and nothing else. Even to this message there will be a very standard response expected. STAY AWAY!

10/10 Excellent

Jessica Nayeli

15 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Aug 2024

8/10 Good

Rukiyyah

Travelled with family

13 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good place to stay, especially if you have kids!

Stayed 3 nights in Nov 2024

10/10 Excellent

Victoria

13 Nov 2024

Liked: Cleanliness, property conditions & facilities

Stayed 4 nights in Oct 2024

10/10 Excellent

Adriana Maria

Travelled with partner

12 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Nov 2024

8/10 Good

Aizhan

12 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Nov 2024

6/10 Okay

Lesley, Compton

Travelled with family

11 Nov 2024

Liked: Cleanliness, staff & service

Place is clean and food is ok. Staff is amazing.

Stayed 6 nights in Oct 2024

6/10 Okay

Celene A

Travelled with family and small children

11 Nov 2024

The rooms were a bit outdated especially the restrooms/ showers. All the restaurant servers were super helpful and friendly but the staff in the main lobby always seem moody and not helpful at all. The staff that is in charge of assisting with booking massages is very pushy and rude especially the ones that keep insisting to sell time shares even though they say is not a time share. I will not be going back to this resort due to the receptionists attitudes, the beach is pretty dirty/muddy and the resort didn't really have any music playing in the pools. The pools in the other resorts always have music playing and have a good atmosphere but the pools here were not great and the pool bars closed at 6pm daily.

Stayed 6 nights in Oct 2024

2/10 Terrible

Nino

11 Nov 2024

Liked: Cleanliness

Disliked: Staff & service

All they do is push they’re little time share stuff

Stayed 3 nights in Nov 2024

10/10 Excellent

Maurizio

11 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

staff were excellent, facilities set up in a very accessible way, property well kept

Stayed 7 nights in Nov 2024

8/10 Good

Deebak

Travelled with family

11 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

PROS: * Courteous staffs * Great Food options * Great events/shows for Kids and Adults * Neat and Tidy places everywhere * Got One-day pass for Grand resort despite not booking that resort CONS: * Other than all-inclusive option, products/services are unfairly expensive * Continuous wedding events/loud post-wedding parties ruining the calm evening experience we expect * Long wait time for buggy cars * Relentless sales pitches for memberships gives overwhelming commericial feel Note: Not happy with expedia's abstract listing of moon palace resorts without clear explanations around different resort options 1) Nizuc resort Vs. Sunrise vs. Grand resort 2) Beach front vs Beach view 3) Lift option available vs non-available

Stayed 4 nights in Nov 2024

6/10 Okay

Olivia, Houston

Travelled with family

10 Nov 2024

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

We were con in staying at the VIP section of the hotel. We were promised both room would be next to each other. The rooms were a few door down. We were also promised ocean view but it was a semi view.

Stayed 4 nights in Nov 2024

2/10 Terrible

Rachel

10 Nov 2024

Stayed 6 nights in Oct 2024

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Moon Palace Cancun - All Inclusive

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About this property

Moon Palace Cancun - All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Water activities

Land activities

Lessons/classes/games

Entertainment

Awards and affiliations

Languages

Property amenities

Internet

Parking and public transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Outdoors

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Optional extras

You need to know

We should mention

Property is also known as

Moon Palace Cancun - All Inclusive Reviews

Reviews

Very good

8.6/10

8.6/10

8.6/10