Dreams Sapphire Resort & Spa - All Inclusive - Reviews, Photos & Rates

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VIP Access

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Dates

December 2024

January 2025

3 outdoor pools, pool umbrellas, pool loungers

NEW Preferred Club Indigo Junior Swim Out Ocean Front King

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Pet-friendly

Explore the area

Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580

Arrecife de Puerto Morelos National Park
4 min walk
Lemongrass
1 min walk
Cancun Bus Station ADO
33 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)
22 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Preferred Club Master Suite Beach Front Swim Out King

97 sq m
Beach view
Sleeps 3
1 Twin Bed

NEW Preferred Club Indigo Junior Swim Out Ocean Front King

57 sq m
Beach view
Sleeps 3
1 King Bed

Preferred Club Master Suite Ocean Front King

97 sq m
Ocean view
Sleeps 3
1 Twin Bed

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Junior Suite Beach Front Swim Out Double

48 sq m
Beach view
Sleeps 4
2 Double Beds

Preferred Club Junior Suite Beach Front Swim Out King

50 sq m
Beach view
Sleeps 2
1 King Bed

Preferred Club Family Junior Suite Tropical View

97 sq m
Sleeps 6
2 Double Beds and 1 King Bed

Family Junior Suite Tropical View

97 sq m
Sleeps 6
2 Double Beds and 1 King Bed

Preferred Club Junior Suite Ocean Front Double

48 sq m
Ocean view
Sleeps 4
2 Double Beds

Preferred Club Governor Suite

92 sq m
Ocean view
Sleeps 2
1 King Bed

Junior Suite, 2 Double Beds (Deluxe)

48 sq m
Resort view
Sleeps 4
2 Double Beds

Preferred Club Junior Suite Ocean Front King

48 sq m
Ocean view
Sleeps 2
1 King Bed

Preferred Club Junior Suite Tropical View King

48 sq m
Sleeps 2
1 King Bed

Deluxe Junior Suite Tropical View Double

48 sq m
Sleeps 4
2 Double Beds

NEW Preferred Club Indigo Junior Suite Ocean Front King

57 sq m
Ocean view
Sleeps 3
1 King Bed

Junior Suite, 1 King Bed (Deluxe)

48 sq m
Resort view
Sleeps 2
1 King Bed

NEW Preferred Club Indigo Master Suite Ocean Front

114 sq m
Ocean view
Sleeps 3
1 King Bed

NEW Preferred Club Indigo Two-Story Villa

120 sq m
Sleeps 8
1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

NEW Preferred Club Indigo Junior Suite Ocean Front Double

57 sq m
Sea view
Sleeps 4
2 Double Beds

Deal of the Day Preferred

48 sq m
Sleeps 3
2 Twin Beds

Preferred Club Junior Suite Tropical View Double

48 sq m
Sleeps 4
2 Double Beds

NEW Preferred Club Indigo Master Suite Ocean Front Swim Out

114 sq m
Beach view
Sleeps 3
2 Double Beds

Deluxe Junior Suite Tropical View King

48 sq m
Sleeps 3
1 King Bed

NEW Preferred Club Indigo Junior Swim Out Ocean Front Double

57 sq m
Beach view
Sleeps 4
2 Double Beds

Deal of the Day

48 sq m
Sleeps 4
2 Twin Beds

Similar properties

Pool

Hot tub

Breakfast included

All-inclusive

for 1 night

includes taxes & fees

1 Jan - 2 Jan

About this property

Dreams Sapphire Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools

Catch some rays at the beach or spend the day relaxing at Dreams Sapphire Resort & Spa - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.

Dreams Sapphire Resort & Spa - All Inclusive offers 488 accommodations with iPod docking stations and free minibar items. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

2 outdoor tennis courts, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dreams Spa by Pevonia has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of the pool at Dreams Sapphire Resort & Spa - All Inclusive. During your stay, you're just a quick walk from Arrecife de Puerto Morelos National Park. Enjoy features like free breakfast and free WiFi in public areas, plus 3 outdoor pools.

Free buffet breakfast served daily
Free WiFi (speed: 50+ Mbps)
Drinking and dining options include 7 restaurants, a coffee shop, a swim-up bar, and 2 poolside bars
Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
Treat yourself to body scrubs, body treatments, or detox wraps at Dreams Spa by Pevonia
Services include babysitting, a kid's club, and a concierge
Onsite recreation includes 2 outdoor tennis courts, a gym, and a steam room
Guests have great things to say about the pool and the clean accommodations
Just a 4-minute walk from Arrecife de Puerto Morelos National Park and 13 minutes by foot from Puerto Morelos Beach
Dogs welcome for a fee (restrictions apply)

Dreams Sapphire Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Dreams Sapphire Resort & Spa - All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 6 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces.

Event space at this property measures 8295 square feet (771 square meters) and includes a conference center. A children's pool, a fitness center, and a sauna are also featured at the luxury Dreams Sapphire Resort & Spa - All Inclusive.

Smoking is allowed in designated areas at this 5-star Puerto Morelos property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.

Dreams Sapphire Resort & Spa - All Inclusive has 7 restaurants on site.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Snorkeling

Windsurfing

Land activities

Fitness facilities

Soccer

Tennis

Volleyball

Access to golf course

Golf green fees

Lessons/classes/games

Aerobics

Dancing

Water fitness

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and public transport

Wheelchair-accessible parking available
On-site parking includes off-street options

Food and drink

Free buffet breakfast available daily 7:00 AM–11:30 AM
7 restaurants and 1 coffee shop/cafe
2 poolside bars, 6 bars/lounges and 1 swim-up bar
24-hour room service

Things to do

3 outdoor pools
2 outdoor tennis courts
Fitness classes
Air hockey
Archery
Basketball
Beach volleyball
Billiards/pool table
Children's pool
Fitness centre
Table football
Free bike hire
Free water park access
Full-service spa
Kayaking
Mini golf
Paddleboards on-site
Pilates classes
Playground
Sauna
Shopping
Steam room
Table tennis
Tennis
Volleyball
Yoga classes

Family friendly

3 outdoor pools
Babysitting (surcharge)
Beach toys
Children's club
Children's games
Children's pool
Children's toys
Free cots/infant beds
Free rollaway/extra beds
Free water park access
In-room childcare (surcharge)
Mini golf
Playground
Snack bar/deli
Pushchair
Trampoline
Water slide

Conveniences

ATM/banking services
Banquet hall
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Hair salon
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Water sports equipment
Wedding services

Business services

Conference centre (8295 square feet of space)
Meeting rooms - 4

Outdoors

Beach umbrellas
Beachfront location
Garden
Pool sunloungers
Pool umbrellas
Terrace

Spa

5 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - sports
Massage - Swedish
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Front entrance ramp
Handrails in stairwells
Stairwell handrail height (centimetres): 112
Magnifying mirror
Step-free path to entrance
Tile flooring in room
Upper floors accessible by stairs only
Well-lit path to entrance
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
2 on-site accessible parking spaces
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (centimetres): 109
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs available on site

Beach towels
Comprehensive food waste policy
Comprehensive recycling policy
Couples dining
Designated smoking areas (fines apply)
Games
Humane treatment of captive wild animals
Local culture and ecosystem education
Locally owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
Romance packages available
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Ceiling fan
Down duvet
Free cots/infant beds
Free rollaway beds
Pillow menu
Premium bedding

Bathroom

Free toiletries
Hairdryer
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels
Toothbrush and toothpaste

Entertainment

50-inch LED TV
TV channels
iPod dock

Food and drink

Free minibar

Desk
Free local calls
Guidebooks/recommendations
In-room massage
Iron/ironing board
Laptop-friendly workspace
Phone
Restaurant dining guide
Safe
Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: USD 65 per pet, per night
Only dogs are allowed
Maximum 1 (weight limit: 22 lbs per pet)
Pets cannot be left unattended
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Free rollaway/extra beds!

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: USD 65 per pet, per night
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system

Safety features at this property include a fire extinguisher and a first aid kit

Front desk staff will greet guests on arrival.

We should mention

For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Now Sapphire Riviera Cancun

Now Riviera Sapphire

Now Sapphire All Inclusive

Now Sapphire Cancun

Now Sapphire Cancun All Inclusive

Now Sapphire Riviera Cancun

Now Sapphire Riviera Cancun All Inclusive

Now Sapphire Riviera Cancun All Inclusive Puerto Morelos

Now Sapphire Riviera Cancun Puerto Morelos

Riviera Sapphire Cancun

Now Sapphire Riviera Cancun All Inclusive All-inclusive property

Dreams Sapphire Resort & Spa - All Inclusive Reviews

8.0

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Carlos, Houston

Travelled with partner

18 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed at the indigo club and it was great. We will be back

Stayed 4 nights in Sep 2024

2/10 Terrible

sharon

17 Sept 2024

Stayed 4 nights in Aug 2024

10/10 Excellent

Jonathan

17 Sept 2024

Stayed 3 nights in Aug 2024

10/10 Excellent

Veronica, Miami Gardens

Travelled with group

17 Sept 2024

Liked: Staff & service, amenities, property conditions & facilities

I would totally recommend.. it was awesome!!!

Stayed 3 nights in Sep 2024

8/10 Good

Satchel

16 Sept 2024

Liked: Cleanliness, staff & service

Stayed 4 nights in Sep 2024

8/10 Good

Valentin Lvovich

Travelled with family

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

In a main buffet a little bit too hot, but overall nice place, nice people, nice beach.

Stayed 6 nights in Sep 2024

10/10 Excellent

Laura

13 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice, kind staff, great food and pool and beach. Highly recommend

Stayed 3 nights in Aug 2024

2/10 Terrible

Alnawaz Fatehali

10 Sept 2024

Disliked: Staff & service, property conditions & facilities

Stayed 6 nights in Sep 2024

10/10 Excellent

Julio Ernesto Cardenas

Travelled with partner

9 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amé las instalaciones el servicio 10/10 recomiendo este lugar

Stayed 3 nights in Sep 2024

10/10 Excellent

Taishima Cannie

Travelled with partner, Travelled with group

9 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My friends and I absolutely love the resort we stayed at. Didn’t know location was so far from convenient store. Other than that Everything was great!

Stayed 3 nights in Sep 2024

2/10 Terrible

Brooke Tiffany

6 Sept 2024

Hard to reach and not understandable

Stayed 3 nights in Aug 2024

4/10 Poor

Amanda Gail

5 Sept 2024

Stayed 7 nights in Aug 2024

10/10 Excellent

Yesenia

4 Sept 2024

Liked: Cleanliness

Stayed 4 nights in Aug 2024

10/10 Excellent

Amanda

4 Sept 2024

Stayed 3 nights in Aug 2024

10/10 Excellent

Jenny

Travelled with partner

4 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

This was a very nice getaway for a few days. The food was good, room was in a great location and clean, staff was very helpful and friendly. It was a great place to relax and enjoy our time together. It was safe. I wish the food options were visible and we did not need to use the app. Went to dinner a few days and the restaurant was closed that night. The entertainment was lame. No excitement at the pool during the day but was okay in the evenings. We truly enjoyed ourselves!

Stayed 3 nights in Aug 2024

10/10 Excellent

James Bernard

Travelled with family

3 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We really really enjoyed this hotel. Our 5 kids also had an amazing time. We went to celebrate my wife's 50th birthday and she also had a blast! Room service was available 24/7, te preferred club was one of our favorites. The rooms are clean and beautiful. The food is delicious, the drinks also delicious. The restaurants are nice and the employees do their best to make you feel great!! We will definitely be back. Thank you

Stayed 7 nights in Aug 2024

10/10 Excellent

Iliana

3 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Amazing Service, everything in one place easy and convenient.

Stayed 4 nights in Aug 2024

6/10 Okay

Denise

Travelled with family, Travelled with partner

1 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The restaurants was very limited with it being an all inclusive hotel. There were some sort of work going on with the building. Staff was friendly though.

Stayed 3 nights in Aug 2024

6/10 Okay

Alberto

Travelled with partner

1 Sept 2024

Liked: Cleanliness, amenities

Algunos meseros y cocineros del buffet tenían mala actitud y se sentía descriminacion, cuando hicimos el check out el señor del escritorio de nombre Roberto, con una actitud muy mala especialmente cuando le dijimos que íbamos a pagar en efectivo los gastos extra.

Stayed 8 nights in Aug 2024

8/10 Good

Lissette

1 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Jul 2024

10/10 Excellent

Madeline Elaine

31 Aug 2024

Stayed 7 nights in Jul 2024

8/10 Good

Jennifer

Travelled with partner, Travelled with group

31 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff friendly and polite. When you call for room service, housekeeping etc they arrive promplty. Pool could be a bit cleaner. Bartenders were awesome. Jamie at poolside bar was amazing. Enjoyed poolside activities the staff provided. Excellent food and dining experience as well.

Stayed 7 nights in Aug 2024

10/10 Excellent

Sarahannzita

Travelled with family

30 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Will return. Came for a quiet vacation and was highly satisfied with the room and specialty restaurants. Areas that weren't blessed with the winds of the beach were very hot and infested with mosquitos. Overall, just bring a fan and bug repellent and you'll be fine.

Stayed 2 nights in Jul 2024