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Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5 star property

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Photo gallery for Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

2 outdoor pools, pool umbrellas, pool loungers
View from property
Kayaking
10 restaurants, breakfast served
Reception hall

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Hot tub
  • Breakfast included
  • Room service
  • All-inclusive

Explore the area

Map
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500
  • Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Xoximilco
    ‪12 min drive‬
  • Moon Palace Golf Club
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪19 min drive‬

Room options

View all photos for Luxury Suite with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite with Terrace Jacuzzi

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Honeymoon Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Honeymoon Suite Ocean View Diamond Club

  • 55 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Junior Suite

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Swim Out

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Swim Out Diamond Club

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

  • 117 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Diamond Club

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi

  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

View from room

Luxury Junior Suite Swim Out

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View Diamond Club

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Exterior

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
3.5 out of 5, Good, (1362)
The price is €387
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

About this property

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Adults-only beachfront property with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers 343 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

3 indoor tennis courts and a health club are featured at the property. 2 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Royal Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only's great beach location. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free breakfast, free WiFi in public areas, and free valet parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self parking
  • Options for a bite to eat or a refreshing drink include 10 restaurants, a coffee shop, 5 beach bars, and 6 swim-up bars
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Treat yourself to massages, body treatments, or manicures and pedicures at The Royal Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes 3 indoor tennis courts, a gym, and a sauna
  • Guests have great things to say about the helpful staff and the beach
  • 14 minutes by car from Moon Palace Golf Club and 12 minutes from Xoximilco
Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 beach bars, 6 swim-up bars, and 4 bars/lounges. Public spaces have free WiFi. This Beaux Arts property also offers a seasonal outdoor pool, a health club, and a hot tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Gourmet Marche - This buffet restaurant serves breakfast, lunch, and dinner.
Zen - This restaurant serves dinner only. Open daily.
Hunter Steak House - This restaurant serves lunch only. Open daily.
Grazie Italian Trattoria - This restaurant serves dinner only. Open daily.
Taj | Indian Cuisine - This restaurant serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 10 restaurants and 1 coffee shop/cafe
  • 6 swim-up bars, 5 beach bars, 2 poolside bars and 4 bars/lounges
  • 24-hour room service

Restaurants on site

  • Gourmet Marche
  • Zen
  • Hunter Steak House
  • Grazie Italian Trattoria
  • Taj | Indian Cuisine

Things to do

  • 3 indoor tennis courts
  • 2 outdoor pools
  • Billiards/pool table
  • Designer shops
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Nightclub
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • A hot tub
  • Tennis
  • Yoga classes

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 102
  • Front entrance ramp
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel

More

  • 8 casino gaming tables
  • 12 casino slot machines
  • Beach towels
  • Casino
  • Couples dining
  • Designated smoking areas (fines apply)
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Jetted bath
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 49-inch plasma TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hideaway Royalton Adults All Inclusive Puerto Morelos
Hideaway Royalton Adults All Inclusive
Hideaway Royalton Adults Puerto Morelos
Hideaway Royalton Adults
Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
Hideaway Royalton Riviera Cancun All Inclusive
Hideaway Royalton Riviera Cancun Puerto Morelos
Hideaway Royalton Riviera Cancun
Hideaway at Royalton Riviera Cancun Adults Only All Inclusive
Hideaway at Royalton Riviera Cancun All Inclusive Adults Only
Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 415 out of 1003 reviews
Rating 8 - Good. 210 out of 1003 reviews
Rating 6 - Okay. 156 out of 1003 reviews
Rating 4 - Poor. 113 out of 1003 reviews
Rating 2 - Terrible. 109 out of 1003 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Way overpriced for what it is. If you want anything nice you need to pay a lot for more it. Checkin takes 2 hours and it's difficult to leave the hotel Would not stay here again.
Stayed 5 nights in Nov 2024

2/10 Terrible

Nequita

Disliked: Staff & service, amenities
Terrible just terrible I upgraded to diamond status and never received any accommodations my butler never reached out to me nor did management care
Stayed 1 night in Nov 2024

6/10 Okay

Terry

Stayed 4 nights in Nov 2024

6/10 Okay

reginalyn, Brandenburg

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everyone greeted you and that was great. I pd for adult hideaway but i still had to go mainly on the family side for events and dinner was not expecting that bc that wasnt advertised booked it said adults only. Also, i didnt know that i was gonna be sold on a timeshare. Again everyone was nice but my plane was delayed and then i got stuck listening to come and let me sale a timeshare. My jetted tub didnt work but that got resolved the night before we left. I wasnt able to do the hydra spa bc i was trying to get in everything else that was going on. We tried room service that wasnt good food was cold. I had a roach in my room. But i seen the bug man there so that means they were resolving issues. I couldnt sit on my balcony it smelled like sewage. No garden view just awful. The rest of resort great.
Stayed 4 nights in Nov 2024

10/10 Excellent

ashley

Stayed 3 nights in Oct 2024

6/10 Okay

edelin

Travelled with partner
Liked: Cleanliness
I like that I could walk to the beach, but I didn’t like my experience overall. They required reservations for dinners (and it was always booked) the only place that didn’t require a reservation was the buffet. The room had not enough water pressure I couldn’t enjoy the jacuzzi because there was no hot water and the ocean view was blocked by a restaurant i could only see the ocean partially. I complained to the staff and my complaints were ignored. Asked me to seat and listen to buy a club membership for which I was going to be given a free massage and when I tried to claim it. I was told there was no availability to redeem my voucher. I felt like they were trying to scam me left and right!!!
Stayed 3 nights in Nov 2024

4/10 Poor

Stanislav

Liked: Cleanliness, staff & service, property conditions & facilities
Dirty sea water, the barrier in the water collect all dirt and not allowed clear water come
Stayed 6 nights in Nov 2024

2/10 Terrible

Alejandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

2/10 Terrible

Ahmed

Disliked: Staff & service
The front desk service is non existent, I was trying to upgrade my room last night for my upcoming stay on the 17th and instead it charged me for a night at the upgraded room . Tried calling the resort all night and all day today but no one answers , I sent emails regarding the mixup and requesting the upgrade but no answer . Not a good sign when it comes to customer service , I have 3 more days to decide what my next step should be . Thank you
Stayed 1 night in Nov 2024

10/10 Excellent

Geoffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort. Customer service was 10/10! I would highly recommend!
Stayed 4 nights in Oct 2024

10/10 Excellent

Joey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great experience
Stayed 4 nights in Oct 2024

10/10 Excellent

Orvin

Great
Stayed 6 nights in Oct 2024

8/10 Good

terry lee weber, port charlotte

Travelled with group
Liked: Cleanliness, staff & service, amenities
The food is amazing. Drinks as well. Kid frinedly with alot of activites for them. The resprt is out dated but they were doing many repairs. The swim up pool rooms were really nice. But the water was cold.
Stayed 4 nights in Oct 2024

4/10 Poor

Jonte

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2024

6/10 Okay

Nissa

Travelled with partner
Liked: Amenities
The room wasn’t the cleanest, and had a terrible sewer smell. The hotel is beautiful but that smell in our room was awful. Dining is an issue here. You have to reserve dinner in advance and they full up quickly. All restaurants are closed from 11am-12:30pm which wasn’t clearly communicated so we had to wait a while to eat lunch the first day. We missed breakfast because we decided to sleep in. There are a lot of fun activities happening on the resort which was a plus. It wasn’t a horrible experience but I don’t think I’ll be back.
Stayed 3 nights in Oct 2024

10/10 Excellent

LeAndre

It was cool. Tried to sell me the time share and as soon as I said “no”. The entire mood changed

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2024

2/10 Terrible

Cecilia

Disliked: Cleanliness, staff & service, property conditions & facilities
Pague habitación con tina de hidromasaje y no pude usarla porque al llenarla se lleno de basura, quiero la devolución del dinero que hay entre el pago de habitación con hidromasaje y sin hidromasaje, por favor. Gracias
Stayed 1 night in Oct 2024

8/10 Good

Emely

Stayed 6 nights in Sep 2024

10/10 Excellent

Anthony, Attleboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location of the property. I loved the variety of food and all the different bars. I did not like being bombarded at the front door with the diamond club package/timeshare deal. Let your guest settle in once they arrive and don't give a sob story about how you make your living from it to guilt trip people!
Stayed 4 nights in Oct 2024

6/10 Okay

Staci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is very nice even though it does need some work. The staff is very nice and helpful. The hideaway pool and bar were very nice. The biggest issue is the constant hounding to buy an upgrade or to sit down for a presentation on their vacation program. Our room was very nice, clean and stocked upon us asking. We enjoyed our stay here.
Stayed 5 nights in Oct 2024

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2024

10/10 Excellent

Trenton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the food! was a lot better than all the other resorts I have been to when I was in mexico
Stayed 7 nights in Sep 2024

6/10 Okay

Elissa

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2024