Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only - Reviews, Photos & Rates

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar

Pool

Hot tub

All-inclusive

Breakfast included

Spa

Explore the area

Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500

Arrecife de Puerto Morelos National Park
1 min walk
Grazie Italian Restaurant
1 min walk
Cancun Bus Station ADO
30 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)
19 min drive

Room options

Premium bedding, free minibar, in-room safe, desk

Luxury Suite with Terrace Jacuzzi

55 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

55 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Honeymoon Suite Ocean View Diamond Club

55 sq m
Ocean view
Sleeps 2
1 King Bed

Luxury Junior Suite

52 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite Swim Out

55 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite Swim Out Diamond Club

55 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

117 sq m
Ocean view
Sleeps 3
1 Double Sofa Bed and 1 King Bed

Luxury Junior Suite Ocean View

52 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Diamond Club

52 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite Ocean View with Terrace Jacuzzi

55 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Swim Out

52 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Ocean View Diamond Club

52 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Pool

Breakfast included

All-inclusive

Spa

for 1 night

includes taxes & fees

1 Jan - 2 Jan

Pool

Hot tub

All-inclusive

Spa

for 1 night

includes taxes & fees

1 Jan - 2 Jan

About this property

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Adults-only beachfront property with 2 outdoor pools

Catch some rays at the beach or spend the day relaxing at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers 343 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

3 indoor tennis courts and a health club are featured at the property. 2 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Royal Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Our customers tell us they can't get enough of Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only's great beach location. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free breakfast, free WiFi in public areas, and free valet parking.

Free buffet breakfast served daily
Free WiFi
Free valet parking and self parking
Options for a bite to eat or a refreshing drink include 10 restaurants, a coffee shop, 5 beach bars, and 6 swim-up bars
Take a swim in the seasonal outdoor pool or soak in the spa tub
Treat yourself to deep-tissue massages, facials, or manicures and pedicures at The Royal Spa
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes 3 indoor tennis courts, a gym, and a sauna
Guests have great things to say about the helpful staff and the beach
Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 beach bars, 6 swim-up bars, and 4 bars/lounges. Public spaces have free WiFi. This Beaux Arts property also offers a seasonal outdoor pool, a health club, and a spa tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Gourmet Marche - This buffet restaurant serves breakfast, lunch, and dinner.

Zen - This restaurant serves dinner only. Open daily.

Hunter Steak House - This restaurant serves lunch only. Open daily.

Grazie Italian Trattoria - This restaurant serves dinner only. Open daily.

Taj | Indian Cuisine - This restaurant serves dinner only. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included

24-hour room service

In-room minibar (all beverages included)

Land activities

Fitness facilities

Volleyball

Lessons/classes/games

Dancing

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

Awards and affiliations

Eco-Certified Property

This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Free valet parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM–11:00 AM
10 restaurants and 1 coffee shop/cafe
6 swim-up bars, 5 beach bars, 2 poolside bars and 4 bars/lounges
24-hour room service

Restaurants on site

Gourmet Marche
Zen
Hunter Steak House
Grazie Italian Trattoria
Taj | Indian Cuisine

Things to do

3 indoor tennis courts
2 outdoor pools
Billiards/pool table
Designer shops
Fitness centre
Full-service spa
Kayaking
Nightclub
Sauna
Scuba diving
Shopping
Snorkelling
A hot tub
Tennis
Yoga classes

Conveniences

ATM/banking services
Banquet hall
Lift
Gift shop/newsstand
Library
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference centre

Outdoors

BBQ grill(s)
Beach loungers
Beach umbrellas
Beachfront location
Garden
Picnic area
Pool sunloungers
Pool umbrellas
Terrace

Spa

11 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - sports
Massage - Swedish
Massage/treatment rooms
Sauna
Spa open daily
Hot tub
Steam room
Turkish bath/hammam

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Lift door width (centimetres): 102
Front entrance ramp
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel

8 casino gaming tables
12 casino slot machines
Beach towels
Casino
Couples dining
Designated smoking areas (fines apply)
Romance packages available

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Ceiling fan
Pillow menu
Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hairdryer
Jetted bath
Rainfall showerhead
Separate bath and shower
Towels

Entertainment

49-inch plasma TV
TV channels
Premium channels

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Desk
Free local calls
Iron/ironing board
Laptop-compatible safe
Phone
Separate sitting area
Slippers
Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from October 28 2024 to November 21 2024 (completion date subject to change). The following areas are affected:

One of the dining venues
One of the swimming pools

Guests will have access to the following alternate facilities during the renovation:

Recreational facilities

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Hideaway Royalton Adults All Inclusive Puerto Morelos

Hideaway Royalton Adults All Inclusive

Hideaway Royalton Adults Puerto Morelos

Hideaway Royalton Adults

Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos

Hideaway Royalton Riviera Cancun All Inclusive

Hideaway Royalton Riviera Cancun Puerto Morelos

Hideaway Royalton Riviera Cancun

Hideaway at Royalton Riviera Cancun Adults Only All Inclusive

Hideaway at Royalton Riviera Cancun All Inclusive Adults Only

Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only Reviews

7.6

Good

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Nadine

17 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Everything was great

Stayed 3 nights in Aug 2024

2/10 Terrible

Michelle

Travelled with family

16 Sept 2024

Disliked: Cleanliness, staff & service, amenities

First and foremost, this was not luxury a hotel . A hotel that does not offer high-end beverages with the amount of money that is paid per night is ridiculous. Not only include Redbulls no type of good liquor. The service was very mediocre. My sheets were not changed. They were filthy I had to call housekeeping and explained to them that the bed was made however, the sheets were never changed. The bathtub was spilling water everywhere. It was never It wasn’t working properly. I have traveled too many high-end luxury hotels, and I never encountered any type of issues. I even think they had bedbugs on my face and my arms. I highly demand either a refund or a new stay for free.

Stayed 2 nights in Sep 2024

10/10 Excellent

Amada

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful Property

Stayed 3 nights in Sep 2024

8/10 Good

Shermaine

14 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We was expecting adults only but it was still kids on property in a lot of sections but overall very nice property

Stayed 5 nights in Sep 2024

8/10 Good

D

14 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Sep 2024

2/10 Terrible

Andrea

12 Sept 2024

Disliked: Staff & service

staff was hard working. management horrible

Stayed 6 nights in Sep 2024

8/10 Good

Kyla

11 Sept 2024

Stayed 4 nights in Aug 2024

10/10 Excellent

Taylon

8 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Such a beautiful hotel. Will be back. I recommend it to everybody who wants to go to Cancun.

Stayed 4 nights in Aug 2024

2/10 Terrible

Lynanda

Travelled with family, Business traveller

6 Sept 2024

My overall stay was terrible. My key card for the room door never worked because the door was broken. I had to complain to the receptionist the entire stay. My bathroom flooded the first night. Staff would not accommodate me another room due to the issues. I had the worst vacation experiences ever. Truly unsatisfied.

Stayed 1 night in Aug 2024

8/10 Good

Amanda

2 Sept 2024

Stayed 1 night in Aug 2024

4/10 Poor

EURAL

Travelled with partner

31 Aug 2024

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

Unsafe excursion . Property is rundown. Beach not vacation quality. No service on the beach. Too much seaweed

Stayed 7 nights in Aug 2024

2/10 Terrible

Ricardo

Travelled with group

26 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

As soon as arrived it was not perfect, the rooms we ordered we did not get. All of the restaurants are booked every single day on the app imposible to get reservations. Best person there hostess at dorado, if it wasn’t for her we wouldn’t have eaten dinner. You have to complain to get to eat at an All-Inclusive. It was not busy very chill, ehh it wasn’t that good that’s why it’s so cheap. If you’re coming here for the adults only, you get a little section, rest of the spot is full family which isn’t the worst thing in the world, just all inclusive side is small. Very sub par, much better places in Cun

Stayed 4 nights in Aug 2024

10/10 Excellent

Christopher

Travelled with partner

25 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was outstanding I would recommend and come back in the future

Stayed 4 nights in Aug 2024

10/10 Excellent

melanie

Travelled with group

23 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property was well kept up, staff was friendly. Food options were really great in the buffet. Try the seafood restaurant and the steakhouse. Entertainment at the pool was amazing. Construction was going on so it was a little difficult to navigate getting to my room but that's just temporary

Stayed 3 nights in Aug 2024

8/10 Good

Lori

20 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in May 2024

10/10 Excellent

Pratima

11 Aug 2024

Liked: Cleanliness, property conditions & facilities

Stayed 5 nights in Aug 2024

10/10 Excellent

Joshua

Travelled with group

10 Aug 2024

Liked: Cleanliness, amenities, property conditions & facilities

Great accommodations and great resort. Would definitely recommend to anyone looking for a nice getaway.

Stayed 4 nights in Aug 2024

8/10 Good

Assata

Travelled with group

8 Aug 2024

Liked: Staff & service, amenities

The Diamond Club check in process is very slow. Other than that its a good spot to vacation

Stayed 5 nights in Aug 2024

6/10 Okay

Alfredo

Travelled with family

6 Aug 2024

Liked: Staff & service, amenities

Third time at this property. The first two visits were excellent, but my last visit was disappointing.

Stayed 4 nights in Aug 2024

10/10 Excellent

aaliyah

Travelled with group

5 Aug 2024

Liked: Amenities

beautiful is an understatement for this resort.. everything was amazing! the food was great, staff were very helpful and there is sooo many things to do! will recommend to everyone who wants to visit mexico.

Stayed 3 nights in Aug 2024

10/10 Excellent

Brittney

2 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love everything about the resort

Stayed 4 nights in Jul 2024

8/10 Good

Miriam

Travelled with family

2 Aug 2024

Liked: Staff & service

We booked the presidential one bedroom suite with rooftop pool. When we arrived the pool was dirty and the jets didn’t work. The refrigerator, microwave and wine chiller also did not work. Our jacuzzi tub worked however once the jets were turned on some brown rust residue came out all inside of the tub! We were not happy as we were here to celebrate a birthday. The pillowcases had paint like stains on them, a lawn chair on the rooftop was broken….things started out as a disaster! Our butler was Jesus Torres. He was awesome! He took all of our issues seriously and worked to get things corrected. Everything was fixed except the wine chiller and the jets in the rooftop pool. If it wasn’t for Jesus, our vacation would’ve been completely ruined. While the resort needs some upgrading, the food was decent. Best restaurant was armadillo. Service was good overall but Royalton needs to do better with this property’s upkeep as well as room amenities. Shout out to Hugo the pool/cabana attendant. He took care of us and made sure we had a nice spot at the pool everyday of our stay.

Stayed 4 nights in Jul 2024

2/10 Terrible

Kendra, Altamonte Springs Fl

Travelled with partner

31 Jul 2024

Disliked: Cleanliness, amenities

The property is very dated. The HydroSpa was freezing cold and the heat did not work. Floors were dirty. Jacuzzi tub did not work. We were charged for excursions that we did not authorize. It is a major timeshare property and kept trying to sell us even though we told them no several times.

Stayed 3 nights in Jul 2024

2/10 Terrible

Rafael

Travelled with family

30 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

WiFi not working, not an adults only, phones wouldn’t work half the time, room service took at least 45 minutes, restaurants and diamond lounge was too hot. They also charged me twice for the stay

Stayed 3 nights in Jul 2024