Excellence Playa Mujeres - Adults Only All Inclusive - Reviews, Photos & Rates

See all properties

VIP Access

Choose dates to view prices

Dates

December 2024

January 2025

Private beach, beach massages, scuba diving, snorkelling

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar

On private beach

Pool

All-inclusive

Hot tub

Room service

Explore the area

Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400

Mujeres Beach
12 min walk
Agave
1 min walk
Cancun Bus Station ADO
14 min drive
Isla Mujeres, Quintana Roo (ISJ)
82 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Premium bedding, down duvets, free minibar, in-room safe

Excellence Club Junior Suite Pool View

75 sq m
Sleeps 2
1 King Bed

Excellence Club Junior Swim Up Suite Pool View

75 sq m
Sleeps 2
1 King Bed

Junior Suite Spa or Pool View

75 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Swim Up Suite Spa or Pool View

75 sq m
Sleeps 2
1 King Bed

Terrace Suite With Plunge Pool

75 sq m
Sleeps 2
1 King Bed

Two-Story RooftopTerrace Suite Spa or Pool View

75 sq m
Sleeps 2
1 King Bed

Excellence Club Junior Suite Ocean View

75 sq m
Ocean view
Sleeps 2
1 King Bed

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

75 sq m
Ocean view
Sleeps 2
1 King Bed

Similar properties

Pool

Breakfast included

All-inclusive

Spa

for 1 night

includes taxes & fees

5 Jan - 6 Jan

On private beach

Pool

Hot tub

All-inclusive

for 1 night

includes taxes & fees

5 Jan - 6 Jan

On private beach

Pool

Hot tub

All-inclusive

for 1 night

includes taxes & fees

5 Jan - 6 Jan

On private beach

Pool

Breakfast included

All-inclusive

for 1 night

includes taxes & fees

5 Jan - 6 Jan

About this property

Excellence Playa Mujeres - Adults Only All Inclusive

Adults-only beachfront property with 7 outdoor pools

Catch some rays on Excellence Playa Mujeres - Adults Only All Inclusive's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 10 restaurants.

Excellence Playa Mujeres - Adults Only All Inclusive offers 450 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

A private beach and an outdoor tennis court are featured at the property. 7 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.

Our customers tell us they can't get enough of Excellence Playa Mujeres - Adults Only All Inclusive's great beach location. During your stay, you'll be within walking distance of Mujeres Beach. Enjoy features like free WiFi in public areas and free valet parking, plus 7 outdoor pools.

Free WiFi
Free valet parking
Enjoy international cuisine with ocean views at Toscana, one of the property's 10 restaurants and 11 bars/lounges
Take a swim in the 7 outdoor pools or soak in the spa tub
Indulge with body wraps, body treatments, or manicures and pedicures at the spa
Services include a concierge, tour or ticket assistance, and a porter
Onsite recreation includes a private beach, an outdoor tennis court, and a 24-hour gym
Guests have great things to say about the restaurant and the beach
8 minutes by car from Playa Mujeres Golf Club and 11 minutes from Ultramar Ferry Puerto Juárez
Airport shuttle service available for a fee

Excellence Playa Mujeres - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Walk outside to smell the salt air and watch the ocean waves from the property's beach. At Excellence Playa Mujeres - Adults Only All Inclusive you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 7 poolside bars and 11 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness center, and a spa tub. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

Toscana - Overlooking the ocean and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

The Lobster House - This beachfront restaurant specializes in seafood and serves breakfast, lunch, and dinner. Open daily.

The Grill - This beach steakhouse serves lunch and dinner. Open daily.

Barcelona - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.

The Flavor Market - Overlooking the ocean, this fine-dining restaurant serves dinner only. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Sailing

Snorkeling

Land activities

Bicycling

Fitness facilities

Soccer

Tennis

Volleyball

Lessons/classes/games

Aerobics

Cooking

Dancing

Language

Pilates

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free valet parking on site
24-hour return airport shuttle (surcharge)
Airport shuttle on request

Food and drink

10 restaurants and 1 coffee shop/cafe
7 poolside bars, 11 bars/lounges, 1 beach bar and 1 swim-up bar
24-hour room service

Restaurants on site

Toscana
The Lobster House
The Grill
Barcelona
The Flavor Market

Things to do

24-hour fitness centre
7 outdoor pools
Fitness classes
Full-service spa
Kayaking
Outdoor tennis court
Sailing
Sauna
Scuba diving
Snorkelling
A hot tub
Tennis
Volleyball
Yoga classes

Conveniences

ATM/banking services
Lift
Gift shop/newsstand
Library

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Outdoors

BBQ grill(s)
Garden
Pool umbrellas
Private beachfront location
Rooftop terrace
Vegetable garden

Spa

15 treatment rooms
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hot springs/mineral springs
Hydrotherapy
Manicures and pedicures
Massage - on the beach
Massage/treatment rooms
Outdoor treatment areas
Sauna
Spa open daily
Hot tub
Turkish bath/hammam

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift
Lift door width (centimetres): 90
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (centimetres): 112
Wheelchair-accessible (may have limits)

At least 80% of lighting from LEDs
At least 80% of food locally sourced
Biodegradable drinking straws
Comprehensive recycling policy
Designated smoking areas
Humane treatment of captive wild animals
Local culture and ecosystem education
No plastic drinking straws
Reusable tableware only
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Down duvet
Hypo-allergenic bedding
Pillow menu
Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hairdryer
Jetted bath
Private bathroom
Separate bath and shower
Towels
Toothbrush and toothpaste

Entertainment

55-inch LED TV
TV/satellite channels
Premium channels

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Composting
Desk
Eco-friendly cleaning products provided
Energy-saving switches
Laptop-compatible safe
LED light bulbs
Phone
Recycling
Separate sitting area
Slippers
Turndown service
Water-efficient showers only
Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

For more details, please contact the property using the information on the booking confirmation

All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Excellence Playa Mujeres - Adults Only All Inclusive

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

No shows require payment in full, including taxes and service fee.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Excellence Playa Mujeres

All Inclusive Playa Mujeres

Excellence Adults Only

Excellence Adults Only All Inclusive

Excellence All Inclusive

Excellence Playa Mujeres Adults

Excellence Playa Mujeres Adults Only

Excellence Playa Mujeres Adults Only All Inclusive

Excellence Playa Mujeres All Inclusive

Playa Mujeres All Inclusive

Excellence Playa Mujeres Adults All Inclusive

Excellence Adults All Inclusive

Excellence Adults All Inclusive All-inclusive property

Excellence All Inclusive Adults Hotel

Excellence Playa Mujeres All Inclusive Adults

Excellence All Inclusive Adults

Excellence Mujeres Inclusive

Hotel Excellence Playa Mujeres - All Inclusive - Adults Only

Excellence Playa Mujeres All Inclusive Adults Hotel

Excellence Playa Mujeres Adults Only All Inclusive

Excellence Playa Mujeres All Inclusive Adults Only

Excellence Playa Mujeres Adults Only All Inclusive

Excellence Playa Mujeres All Inclusive Adults Only

Excellence Playa Mujeres - Adults Only All Inclusive Punta Sam

Excellence Playa Mujeres - Adults Only All Inclusive Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Kenneth Wayne

23 Sept 2024

Stayed 5 nights in Aug 2024

6/10 Okay

Jessica Lynn

Travelled with partner, Travelled with group

21 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property is beautiful, staff provided great service but food is just okay which made the trip less desirable. Menu options is the same throughout the property but just named differently.

Stayed 8 nights in Sep 2024

10/10 Excellent

Lisa

Travelled with partner

21 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Wonderful service.

Stayed 4 nights in Sep 2024

8/10 Good

Deryk

Travelled with partner

21 Sept 2024

Liked: Cleanliness, amenities, property conditions & facilities

Really stiff, uncomfortable beds which I get a few people like (just not me), but great pillows. Some good, polite people, and some less so. Very clean with a solid beach and facilities. Dinner options were good, but breakfast was lacking in quality and options. Quality of drinks depended on who served you. Location was great as it's not too far from the airport and very close to isla mujeres. The property (in mid Sep) was excellent if you want peace, quiet, and repose. I had an incredible massage at the spa. Private driver round trip to airport cost $200 using hotel service, or you can hire a taxi for $70 round trip if you dont plan on using the driver to get to other paces in cancun.

Stayed 4 nights in Sep 2024

10/10 Excellent

Brian

20 Sept 2024

Stayed 7 nights in Aug 2024

8/10 Good

Honesty

Travelled with partner

19 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent honeymoon experience!

Stayed 4 nights in Sep 2024

10/10 Excellent

Paulio

Travelled with group

17 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were super friendly and the food was great. The entertainment was great as well.

Stayed 6 nights in Sep 2024

4/10 Poor

Abhirika

Travelled with group

17 Sept 2024

Disliked: Staff & service, amenities

Overall the property is average. However, if I’m asked to come again then I would choose not to stay here. The service is bad, food at the restaurants is terrible. Special requests are not considered. Not for large group of 10 plus.

Stayed 3 nights in Sep 2024

10/10 Excellent

Zaheer

Travelled with family

16 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved everyone there!! Super accommodating, professional, and friendly staff.

Stayed 4 nights in Sep 2024

10/10 Excellent

Alyssa

Travelled with partner

16 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our stay at Excellence was amazing! This hotel sets the bar and I definitely will be returning!

Stayed 5 nights in Sep 2024

2/10 Terrible

Joe

15 Sept 2024

Liked: Cleanliness

Disliked: Staff & service, amenities

Property was clean . Nothing breath taking to the visuals at the property. No A/C in any shows or restaurants, hard to eat when you are hot . Food is horrible with extra small portions. They dress it up but quality is just not good. Staff enforces rules , who wants rules on vacation. Do not waste time or money on this resort . They shut our room A/C off last night in our room . Offered an upgrade for next visit , that was a waste of paper.

Stayed 7 nights in Sep 2024

10/10 Excellent

Usman

Travelled with partner

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Epic place, staff are lovely, all round great experience

Stayed 4 nights in Sep 2024

8/10 Good

Brenda

15 Sept 2024

Stayed 3 nights in Aug 2024

10/10 Excellent

jenna

Travelled with partner

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed at the sister property, Finest, several years ago. Excellence was just a step up from our memories of Finest. The food was a little better, the amenities were a little better. The services were great- the extra touches of turn down and room cleaning were just delightful. Highly recommend and would go again.

Stayed 7 nights in Sep 2024

10/10 Excellent

David

15 Sept 2024

Liked: Cleanliness, staff & service

Stayed 5 nights in Sep 2024

10/10 Excellent

Luis, Westwood

Travelled with partner

14 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Look no further for a luxury stay in paradise. The restaurants are all great. The only one we didn’t try was the Sports Bar because what’’s the point, I can go to a place like that anywhere back home. The beaches are intimate and pristine. The grounds and amenities are expansive. You could stay here for a week an easily never manage to hit everything. Speaking of expansive, my only piece of feedback is lack of location signage. We spent more time wandering trying to find our room and restaurants than anything. Room buildings are numbered (Building 3, building 4, etc.). All of these buildings are identical but lack signage to let you know A. Where you are or B. How to get there. There’s an app with a map, but it does not help. The other thing is that EVERYTHING is done through the app. Every menu for every restaurant is in the app. I dont know about you- but on a vacation I really want to disconnect and not rely on my mobile device as much. So to have to rely on your phone for basically every menu and destination in the resort is a bit much. But again, we would go back here 20 times over.

Stayed 5 nights in Aug 2024

10/10 Excellent

Ashley Mariah

13 Sept 2024

Stayed 4 nights in Aug 2024

8/10 Good

Juan, Boynton Beach

13 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel remains exceptionally clean, and the service continues to be outstanding. The staff are excellent—attentive and professional, making every stay pleasant. I have stayed at this property several times over the years, with my most recent visit being after an eight-year gap. Unfortunately, I noticed a decline in the quality of the liquor offered. They used to serve premium tequilas and scotches, but now it's difficult to find high-quality options at any of the bars. This is the only downside to an otherwise wonderful experience.

Stayed 3 nights in Aug 2024

4/10 Poor

Sandy

12 Sept 2024

Liked: Property conditions & facilities

Too strict of a property. Too mant rules. Felt like we were being watched a lot

Stayed 2 nights in Aug 2024

10/10 Excellent

Madison

12 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Sep 2024

10/10 Excellent

Novia

11 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Sep 2024

10/10 Excellent

Atlagracia M.

10 Sept 2024

Liked: Cleanliness, amenities, property conditions & facilities

The crew from the front desk to all the helpers in the restaurants plus the pool bar always make sure we had something to drink or eat. The place was clean. The room was beautiful and enjoy sitting outside and the server came by if we wanted something. The only thing I wish the pool bar stay open longer especially Friday and Saturday. But otherwise very happy to had stay at excellent playa mujeres. I will recommend my family to visit and stay at that resort . Some of my family that came all of them love it. Will come again.

Stayed 4 nights in Sep 2024