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Moon Palace The Grand Cancun - All-inclusive

5.0 star property
VIP Access

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9 outdoor pools, pool umbrellas, pool loungers
12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Private beach, white sand, free beach cabanas, sun-loungers
Aerial view
Sun deck

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • On private beach

Explore the area

Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Moon Palace Golf Club
    ‪3 min drive‬
  • Xoximilco
    ‪6 min drive‬
  • El Tinto Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

  • 79 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Deluxe Garden View

Grand Deluxe Garden View

Grand Deluxe Garden View

  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View

Grand Family Suite Garden View

  • 154 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Presidential Suite

Grand Presidential Suite

Grand Presidential Suite

  • 232 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

  • 77 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

  • 151 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Aerial view

Moon Palace Cancun - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very good, (2566)
The price is €534
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Moon Palace Cancun - All Inclusive

About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury property on the beach, with 9 outdoor pools
Spend the day relaxing at Moon Palace The Grand Cancun - All-inclusive's private white sand beach or practicing your swing at the onsite golf course. Then enjoy a meal at one of the property's 12 restaurants.
Moon Palace The Grand Cancun - All-inclusive offers 1304 air-conditioned accommodations with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Our customers tell us they can't get enough of the pool at Moon Palace The Grand Cancun - All-inclusive. During your stay, you'll be within walking distance of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free breakfast, free WiFi in public areas, and free valet parking.
  • Free full breakfast offered
  • Free WiFi
  • Free valet parking and self parking
  • For dining with pool views, stop by Caribeño, one of the property's 12 restaurants and 9 bars/lounges
  • Splash around at the free water park with a lazy river or swim in the 9 outdoor pools
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a private beach, a golf course, and 4 outdoor tennis courts
  • Guests have great things to say about the clean accommodations and the pool
  • Just a 3-minute drive from Moon Palace Golf Club and 6 minutes from Xoximilco
  • Airport shuttle service available for a fee
Moon Palace The Grand Cancun - All-inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. Summer fun is a breeze at Moon Palace The Grand Cancun - All-inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools.

Free breakfast is available. There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 5 swim-up bars and 9 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Cancun property.

Guests are served free full breakfast.
Caribeño - Overlooking the pool, this family restaurant serves breakfast and dinner.
Casa Mia - This family restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Cusco - Overlooking the ocean and pool, this family restaurant serves dinner only. Reservations are required. Open select days.
Habibi- Lebanese Cuisine - This family restaurant serves lunch and dinner. Open select days.
Jade - This diner specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast
  • 12 restaurants and 1 coffee shop/cafe
  • 5 swim-up bars, 9 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Caribeño
  • Casa Mia
  • Cusco
  • Habibi- Lebanese Cuisine
  • Jade

Things to do

  • 9 outdoor pools
  • 4 outdoor tennis courts
  • Fitness classes
  • Air hockey
  • Arcade/games room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness centre
  • Free beach club
  • Free water park access
  • Golf course
  • Hiking/biking trails
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Spa services
  • Steam room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/games room
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised childcare
  • Free water park access
  • In-room childcare (surcharge)
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Conference space (32630 square feet)
  • Meeting rooms - 10

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina on site
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille signage
  • Lift
  • Handrails in hallways
  • Handrails in stairwells
  • Step-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch smart TV
  • TV channels
  • MP3 dock
  • Premium channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Private indoor hot tub
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a security system and window guards
Moon Palace The Grand Cancun - All-inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 845 out of 1424 reviews
Rating 8 - Good. 265 out of 1424 reviews
Rating 6 - Okay. 134 out of 1424 reviews
Rating 4 - Poor. 76 out of 1424 reviews
Rating 2 - Terrible. 104 out of 1424 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Fourth time at Moon Palace-first time staying at the Grand. Family had a blast. Food/drinks were great as was the service. Only bummer was two water slides were not working (one at Grand, one at Nizuc). Plan on returning again in the future.
Stayed 6 nights in Nov 2024

10/10 Excellent

esbeide

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Aug 2024

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is enormous. Has three hotel Lobbys 10 pool areas, water park golf and many many options for good food
Stayed 6 nights in Nov 2024

10/10 Excellent

Yapeng

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is really nice for families with kids, water park and the shows are our favorite
Stayed 7 nights in Nov 2024

10/10 Excellent

Dharminder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Less Vegetarian options
Stayed 4 nights in Nov 2024

10/10 Excellent

Harcharan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'll start by saying this was the best all inclusive experience I've ever had. It suited our family perfectly. The Beach: When we first walked down I was pleasantly surprised. Beautiful white powdery soft sand. Hardly anyone there. Enough lounging chairs which were never completely occupied. There's a bar with attentive staff. The water is not crystal clear, but it's calm and it's warm...good enough for me. The Food: Never have I been to a resort with the assortment of food they had available. The quality of the food in the restaurants here were top notch and as authentic as you can get. We would eat at the buffet for breakfast, then lunch at "The Grill" or "Los Tacos", then we would have our reservations set for dinner. ***By the way, everything you need at the resort, you can easily navigate through their resort app. The Service: All I will say is the service staff is amazing. Friendly and attentive. No complaints. The Grounds: Beautiful. So much to do it's incredible. There's something for everyone. Kids stayed entertained at the water park, arcade, indoor playground..etc. The Pools: Loved all the pools. It didn't matter what time of day you decided to mosey on down to the pools. Surprisingly, there was always vacant chairs. Complaints: The only complaints I have is not of the resort or the staff, it's the small percentage of people who act like complete slobs, and think it's ok to waste copious amounts of food. Disgusting to see. Overall, loved this place!
Stayed 9 nights in Nov 2024

10/10 Excellent

Richard

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has absolutely everything for everyone. Amazing. Some very minor complaints that maybe not even with mentioning. 1. It seemed difficult to find spoons in the restaurants. 2. Not a lot of ketchup around. Had to always ask for the little packets. Other than that, my must favorite resort I've been to.
Stayed 7 nights in Nov 2024

4/10 Poor

Jennifer

Travelled with group
Liked: Cleanliness, staff & service
The room smelled like a sewer. Building 94. We tried to mov e but received no response or help
Stayed 6 nights in Nov 2024

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Moon palace is a beautiful resort, a literal palace built out of marble. Everything had a touch of luxury from the lobby to the dining rooms. Food was delicious and had plenty of variety between the grand buffet and restaurant options. My kids loved the water park which helped keep them entertained everyday. And we spent some time everyday in the Dreamery kids center to keep them busy. We hope to come back again!
Stayed 4 nights in Nov 2024

6/10 Okay

Emily

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property is massive and you need a train to transport you almost everywhere in the property those are very infrequent. In the evenings there are raccoons outdoors and often in the hallways of where rooms are located which is scary. My room smelled musty the first day and my quilt was dirty. The food is excellent and so are the facilities but not worth the money they charge.
Stayed 3 nights in Nov 2024

10/10 Excellent

Faisal

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been there before and will be back. Amazing resort.
Stayed 10 nights in Aug 2024

8/10 Good

Jagannath

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great about this place. All staffs were so nice. I would like to give special thanks to room service, folks at bar, restaurant waiters and cart service. Restaurant , bar and food is opulent. They have top restaurants from each cuisine. Lot of things for kids to enjoy and get overwhelmed. Beaches are some of the fantastic ones. Outside of hotel activities are available through concierge or Expedia or similar services. We choose concierge because we are not familiar with the place. Having said that , Cancun itself is a modern city in US standard. Rooms could have been little better in my view. But they compensated that without any questions. One thing that made the whole trip little sour is the membership program. That one place where we got heckled verbally for declining their offer. The way one person behaved with us got all the negative thoughts popped up in my head what we had heard about this place. If you are seriously looking for the membership program, research it and then go with your negotiation. If not l, decline the offer from beginning and enjoy the stay. Second is , merchandises in the resort are pricy and most of them are not covered by store credit. If you want buy souvenirs, buy from outside.
Stayed 4 nights in Nov 2024

10/10 Excellent

YELENA BORISOVNA

Stayed 6 nights in Oct 2024

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the room upgrade that we were offered! The service, food and amenities were great like always! The only negative is the beach at The Grand is not the turquoise water. But we did take advantage and used the sister resorts Beach Palace and Sun Palace to get the turquoise waters.
Stayed 4 nights in Nov 2024

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED our stay at Moon Palace. We stayed at the Grand, & it was beautiful! We arranged offsite trips through the hotel & enjoyed each one! Staff, food, hotel, & amenities were top notch. My only complaint is the high pressure sales at the time of departure. They would be more effective to email me a discount to return a week later, than try to high pressure me into buying another stay before I can leave the property.
Stayed 4 nights in Oct 2024

10/10 Excellent

Devin Lee Anton

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiancé and I were a little nervous being this was our first family trip with our 5 year old son. From the time we arrived to moon palace the grand they took care of us. The hotels app was very easy to navigate. Room service, entertainment times and location, spa appointments, all at the palm of your hand. My son was in love with the water park, mini putting and arcade. Can’t wait to book again soon.
Stayed 3 nights in Nov 2024

6/10 Okay

Dustin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Nov 2024

10/10 Excellent

Kelly Ann DeMarchis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is lots to do, esp. for kids. Staff was extremely nice. Property was very clean, but the room could use some updating and refresh. Our in-room service had a few misses, but staff otherwise were great.
Stayed 4 nights in Nov 2024

10/10 Excellent

Mohammad Ali Bahman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay . Everything was perfect . The staff , the food, large and clean rooms. So many things to do for kids. I would definitely go there again.
Stayed 3 nights in Oct 2024

8/10 Good

Lisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The VIP Expedia concierge and the room upgrade were excellent. Down side is the sales pitch on the way in and out to purchase the Palace membership. Members have access to pool seats, food service at pools and jump the line at restaurants which made you feel somewhat like a second class guest. If you want clear waters and you like to spend your time in the sea, look elsewhere in Cancun.
Stayed 4 nights in Nov 2024

10/10 Excellent

ANNALIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely unbelievable vacation. Excellent property, excellent staff
Stayed 6 nights in Oct 2024

8/10 Good

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Priyank, Iselin

Stayed 1 night in Oct 2024

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