Moon Palace The Grand Cancun - All-inclusive - Reviews, Photos & Rates

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VIP Access

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Dates

April 2025

May 2025

9 outdoor pools, pool umbrellas, pool loungers

Grand Presidential Suite | View from room

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
On private beach

Explore the area

Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500

Moon Palace Golf Club
‪3 min drive‬
Xoximilco
‪6 min drive‬
Riviera Cancun Golf Resort
‪18 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪15 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Grand Swim Up Suite Garden View

79 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Grand Deluxe Garden View

77 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Grand Family Suite Garden View

154 sq m
Sleeps 6
1 King Bed and 2 Double Beds

Grand Presidential Suite

232 sq m
Sleeps 6
1 King Bed and 2 Double Beds

Grand Honeymoon Suite - King Size Bed

77 sq m
Sleeps 2
1 King Bed

Grand Governor Suite - King Size Bed

151 sq m
Sleeps 4
1 King Bed

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About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury property on the beach, with 9 outdoor pools

Spend the day relaxing at Moon Palace The Grand Cancun - All-inclusive's private white sand beach or practicing your swing at the onsite golf course. Then enjoy a meal at one of the property's 12 restaurants.

Moon Palace The Grand Cancun - All-inclusive offers 1304 air-conditioned accommodations with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Our customers tell us they can't get enough of the pool at Moon Palace The Grand Cancun - All-inclusive. During your stay, you'll be within walking distance of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free breakfast, free WiFi in public areas, and free valet parking.

Free full breakfast offered
Free WiFi
Free valet parking and self parking
Drinking and dining options include 12 restaurants, a coffee shop, a beach bar, and 5 swim-up bars
Splash around at the free water park with a lazy river or swim in the 9 outdoor pools
Services include a free kid's club, dry cleaning/laundry, and a concierge
Onsite recreation includes a private beach, a golf course, and 4 outdoor tennis courts
Guests have great things to say about the pool and the helpful staff
13 minutes by foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 3-minute drive from Moon Palace Golf Club
Airport shuttle service available for a fee

Moon Palace The Grand Cancun - All-inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. Summer fun is a breeze at Moon Palace The Grand Cancun - All-inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools.

Free breakfast is available. There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 5 swim-up bars and 9 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Cancun property.

Guests are served free full breakfast.

JC Steakhouse - This steakhouse serves dinner only. Reservations are required.

Tavola - This family restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Casa Mia - This diner specializes in Mexican cuisine and serves dinner only. Open daily.

Habibi - Lebanese Cuisine - This family restaurant serves breakfast, lunch, and dinner. Open select days.

Jade - This diner specializes in Asian cuisine and serves dinner only. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Free self parking on site
Free valet parking on site

Food and drink

Free full breakfast
12 restaurants
5 swim-up bars
9 bars/lounges
A beach bar
A coffee shop/cafe
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Casa Mia
Habibi - Lebanese Cuisine
Jade
JC Steakhouse
Tavola

Things to do

27-hole golf course
4 outdoor tennis courts
9 outdoor pools
Air hockey
Arcade/game room
Basketball
Billiards/pool table
Bowling alley
Children's pool
Ecotours
Evening entertainment
Fitness classes
Free beach club
Free children's club
Free water park
Gym
Hiking/biking trails
Lazy river
Mini golf
Nightclub
Pilates classes
Playground
Shopping
Steam room
Waterslide
Yoga classes

Family friendly

9 outdoor pools
Arcade/game room
Baby toys
Bowling alley
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
Free water park access
In-room babysitting
Laundry facilities
Lazy river
Mini golf
Playground
Snack bar/deli
Soundproofed rooms
Trampoline
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Lockers
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

10 meeting rooms
32,630 square feet of conference space
Computer station

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Garden
Marina
On a private beach
Outdoor furniture
Pool loungers
Pool umbrellas
Rooftop terrace

Spa

Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Reflexology
Sports massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Braille/raised signage
Handrails in hallways
Handrails in stairways
Lift
Stair-free path to entrance
Visual fire alarm
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to lift

Room amenities

Bedroom

Blackout drapes
Pillow menu
Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

42-inch smart TV with premium cable channels
MP3 dock

Food and drink

24-hour room service
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning
Desk
Free international calls
Free local calls
Free long-distance calls
Iron/ironing board
Laptop-compatible safe
Phone
Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 26 per person (roundtrip)
Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

Moon Palace The Grand Cancun - All-inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Moon Palace Grand All Inclusive Cancun

Grand Moon Palace All Inclusive All-inclusive property Cancun

Grand Moon Palace All Inclusive Hotel Cancun

Grand Moon Palace All Inclusive Hotel

Grand Moon Palace All Inclusive Cancun

Grand Moon Palace All Inclusive

Hotel The Grand at Moon Palace - All Inclusive

The Grand at Moon Palace - All Inclusive Cancun

Moon Palace Grand All Inclusive

Hotel The Grand at Moon Palace - All Inclusive Cancun

Cancun The Grand at Moon Palace - All Inclusive Hotel

The Grand at Moon Palace – All Inclusive

The Grand at Moon Palace All Inclusive

Grand Moon Inclusive Cancun

Moon Palace The Grand Cancun - All-inclusive Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Jaclyn, Eastwood

Travelled with family and small children

12 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good all inclusive property!

Stayed 4 nights in Oct 2024

10/10 Excellent

David Ahron

12 Jan 2025

Stayed 6 nights in Dec 2024

8/10 Good

Theodore

Travelled with family

11 Jan 2025

Liked: Cleanliness, amenities, property conditions & facilities

I would have given five stars instead of four if it wasn’t for the checkout process. if you’re looking for a great place to stay in Cancun, this is it. The rooms are absolutely huge. The entire facility is very high-end tons of food options all which are very good and they’re are staff everywhere willing to help however, as your trip is wrapping up and you feel great about the vacation you have to walk all the way to the corner of the hotel to check out and then walk back to the lobby to wait for your taxi also as soon as you walk away from the checkout counter and you have all your suitcases and luggage with you to get your ride to the airport, you are then approached by a sales person trying to sell you future vacations. I had to tell him five times that I didn’t want to sign up for anything. It left a very bad taste in my mouth

Stayed 4 nights in Jan 2025

10/10 Excellent

Eduardo

Travelled with family, Travelled with family and small children, Travelled with partner

11 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Spectacular resort to enjoy vacation, everything was amazing from the greetings to customer service, so many shows and activities to do with kids from playroom where they can watch your child and you can go enjoy a massage to bumper cars , arcades, obstacle course , gaming lounge , water park and so much more ,we stayed 5 nights and every day we did something different. You can enjoy all 3 resorts connected with moon palace , restaurants are amazing the circus restaurant is 1 you definitely don't want to miss with your kids. Theater has a different show every day and keep an eye out for the outdoor shows because they had a wrestling show with buffet and a fire show located at the starlight. I would definitely recommend this to any family , kids or no kids it has so much to offer . The amenities I had with Expedia were beyond wonderful, had a free room upgrade from a regular room to a governor suite which was double in size and almost double the price , I am beyond thankful for everything I was offered and fyi I stayed at noon palace the grand.

Stayed 5 nights in Jan 2025

6/10 Okay

JAE

Travelled with family and small children

10 Jan 2025

Liked: Cleanliness, property conditions & facilities

Deje mi billetera en el Hotel, Me encontraron mi billetera. Me dijeron que ellos no pueden enviármela, por eso pregunté a qué dirección exacta debo mandar a recogerla y con quién debo contactar. Ya no respondieron a mi correo.

Stayed 4 nights in Dec 2024

10/10 Excellent

Mona

9 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Loved it so much they got me. I became a member

Stayed 5 nights in Nov 2024

8/10 Good

Ashley

Travelled with family and small children

9 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I love the resort, have been a few times now. Food is generally pretty amazing, this last time I’d say the food was a little less than impressive. Tavola, all our noodles were underdone. At most of the restaurants they stopped coming to the table after our entree were served so we were never able to order dessert. I think the thing I liked the least was at one event my husband tipped the waiter and he denied his tip say “it was nothing” (as in not enough). I was pretty put off by that. Otherwise we loved the pools and over all the trip was decent. We will keep looking for a resort that’s beats the grand but I’m sure we won’t find it.

Stayed 6 nights in Jan 2025

10/10 Excellent

Hayden

Travelled with family

8 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved all the things to do!

Stayed 5 nights in Dec 2024

8/10 Good

Laurie

Travelled with family

8 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Fun at Moon Palace the Grand

We spent 5 nights here over New Years. I really searched for a place with a water park for our younger teen boys and other activities to keep them busy. We had a good time and it was a really nice property. Food was really good, especially for an A-I. Lots of different types of restaurants to choose from. Restaurant stand-outs were Los Tacos, Habibi and la Cantina. The Grand Buffet for breakfast was really nice with tons of options, including a lot of Mexican, which was yummy. The drinks in general were really good--name-brand liquors. The app they have was easy to use and order room service or request things from housekeeping and make dinner reservations. There were a lot of fun resort activities. Water aerobics every day at 12 was super fun and they had volleyball, water polo, aqua spinning, paddle board strength training and other workout classes in the gym. The shows were pretty good. The shows were were all entertaining. The water park was good, not great. There were two tall slides and one set of a little shorter ones you do on mats. Also a lazy river and a surf rider. Not sure if the Grand was worth the huge bump in price from the other side of the resort, but we really enjoyed it (would like to compare). Negatives were the really small "double" beds in the rooms (seemed even smaller) and the hard press they did for the timeshare sales. I hate that. Woke us up two AMs to try and get us to go to the meeting which we had already declined. Overall a fun time.

Stayed 5 nights in Dec 2024

10/10 Excellent

Tom

Travelled with family and small children

8 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved moon palace! Great place to take the family over the holidays. Staff was very friendly and lots for the kids to do. We very much enjoyed our stay

Stayed 5 nights in Dec 2024

10/10 Excellent

Daniel

Travelled with family

6 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed at the Grand and loved it. It did not feel overly crowded except at the main buffet during peak time. Service in some ala carte restaurants was not great but we made due.

Stayed 5 nights in Dec 2024

10/10 Excellent

Jeffery

Travelled with family

6 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

3rd time here in 3 years at The Moon Palace The Grand. My family come every Christmas vacation. Our family loves the flow master surf machine. There is also a second one at the other lobby. Rooms are large. Very busy time of year..

Stayed 9 nights in Dec 2024

8/10 Good

Ali

5 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Dec 2024

10/10 Excellent

Katharine

5 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Nov 2024

10/10 Excellent

Jennifer

4 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Dec 2024

10/10 Excellent

Ashley

4 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Dec 2024

8/10 Good

Maria

Travelled with family and small children

4 Jan 2025

Liked: Cleanliness, staff & service, amenities

Lobby. Restaurant. Staff I give them 10/10. But rooms and pools need at update STAT there are not 5 start rooms. 10/10 on activities and super entrainment for kids

Stayed 5 nights in Dec 2024

8/10 Good

Wei Feng

Travelled with family

4 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Dec 2024

10/10 Excellent

Rodolfo, santa barbara

3 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Exxelent servcie

Stayed 4 nights in Dec 2024

4/10 Poor

Viktor

Travelled with family, Travelled with family and small children

2 Jan 2025

Liked: Cleanliness, staff & service

We paid 12K USD for a 10-day Christmas break but did not receive the value we expected. Booking restaurants was very difficult, and the wait times for no-reservation meals (breakfast, lunch, coffee) and even lobby checkout were consistently long - sometimes between 20 and 60 minutes. It makes no sense for the whole family to spend 30 minutes just to check out. The on-site medical center appeared closed and when we needed a doctor, we had to book an appointment at a public relations office and wait over four hours. Additionally, the membership sales staff were pushy and called our room early in the morning, disrupting our family’s sleep. Finally, the hotel silently charged our room a “donation.” During checkout, they presented the entire room bill without informing us of any extra charges. When I asked why I was charged a “donation,” I was told it was voluntary and that I was not obligated to pay. But charging without prior notice is not a voluntary donation—it’s a scam. Many visitors may not inspect each transaction closely and could end up paying for this hidden charge, so the hotel continues to take advantage. Despite the premium pricing, we felt the resort lacked sufficient staffing or systems to deliver a comfortable, hassle-free experience. In the reviews here I see many promises to improve, but no one actually cares. Don’t expect a better experience here just because you’re paying more than in another hotel.

Stayed 10 nights in Dec 2024

10/10 Excellent

Geuris

Travelled with family and small children

1 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Dec 2024

10/10 Excellent

Jason

1 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Dec 2024

8/10 Good

Ryan

31 Dec 2024

Stayed 5 nights in Dec 2024

10/10 Excellent

tingkuei

30 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Dec 2024

8/10 Good

Miao

29 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Dec 2024

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Moon Palace The Grand Cancun - All-inclusive

Choose dates to view prices

Photo gallery for Moon Palace The Grand Cancun - All-inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

View all photos for Grand Deluxe Garden View

Grand Deluxe Garden View

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View

View all photos for Grand Presidential Suite

Grand Presidential Suite

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

Similar properties

Moon Palace Cancun - All Inclusive

Moon Palace Cancun - All Inclusive

About this property

Moon Palace The Grand Cancun - All-inclusive

All-inclusive details

Gratuities and taxes

Activities and facilities/equipment

Awards and affiliations

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Spa

Accessibility

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Optional extras

You need to know

We should mention

Property is also known as

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

Very good

9.0/10

8.6/10

9.0/10

8.8/10

8.8/10

Reviews

10/10 Excellent

Jaclyn, Eastwood

Jaclyn

10/10 Excellent

David Ahron

David Ahron

8/10 Good

Theodore

Theodore

10/10 Excellent