Moon Palace The Grand Cancun - All-inclusive - Reviews, Photos & Rates

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VIP Access

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Dates

January 2025

February 2025

9 outdoor pools, pool umbrellas, pool loungers

12 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Private beach, white sand, free beach cabanas, sun-loungers

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool

Bar

On private beach

All-inclusive

Breakfast included

Room service

Explore the area

Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500

Arrecife de Puerto Morelos National Park
‪13 min walk‬
Moon Palace Golf Club
‪3 min drive‬
Xoximilco
‪6 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪15 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Grand Swim Up Suite Garden View

79 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Grand Deluxe Garden View

Excellent

77 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Grand Family Suite Garden View

Exceptional

154 sq m
Sleeps 6
1 King Bed and 2 Double Beds

Grand Presidential Suite

232 sq m
Sleeps 6
1 King Bed and 2 Double Beds

Grand Honeymoon Suite - King Size Bed

Good

77 sq m
Sleeps 2
1 King Bed

Grand Governor Suite - King Size Bed

Exceptional

151 sq m
Sleeps 4
1 King Bed

Similar properties

Pool

Breakfast included

All-inclusive

Spa

for 1 room

includes taxes & fees

2 Feb - 3 Feb

Pool

Hot tub

Breakfast included

All-inclusive

for 1 room

includes taxes & fees

2 Feb - 3 Feb

About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury property on the beach, with 9 outdoor pools

Spend the day relaxing at Moon Palace The Grand Cancun - All-inclusive's private white sand beach or practicing your swing at the onsite golf course. Then enjoy a meal at one of the property's 12 restaurants.

Moon Palace The Grand Cancun - All-inclusive offers 1304 air-conditioned accommodations with indoor private spa tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Our customers tell us they can't get enough of the pool at Moon Palace The Grand Cancun - All-inclusive. During your stay, you'll be within walking distance of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free breakfast, free WiFi in public areas, and free valet parking.

Free full breakfast offered
Free WiFi
Free valet parking and self parking
For dining with pool views, stop by Caribeño, one of the property's 12 restaurants and 9 bars/lounges
Splash around at the free water park with a lazy river or swim in the 9 outdoor pools
Services include a free kid's club, dry cleaning/laundry, and a concierge
Onsite recreation includes a private beach, a golf course, and 4 outdoor tennis courts
Guests have great things to say about the helpful staff and the family-friendly amenities
Just a 3-minute drive from Moon Palace Golf Club and 12 minutes from Ventura Park Cancun
Airport shuttle service available for a fee

Moon Palace The Grand Cancun - All-inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. Summer fun is a breeze at Moon Palace The Grand Cancun - All-inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools.

Free breakfast is available. There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 5 swim-up bars and 9 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Cancun property.

Guests are served free full breakfast.

Caribeño - Overlooking the pool, this family restaurant serves breakfast and dinner.

Casa Mia - This family restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.

Cusco - Overlooking the ocean and pool, this family restaurant serves dinner only. Reservations are required. Open select days.

Habibi- Lebanese Cuisine - This family restaurant serves lunch and dinner. Open select days.

Jade - This diner specializes in Asian cuisine and serves dinner only. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Free valet parking on site
24-hour return airport shuttle (surcharge)
Airport shuttle on request

Food and drink

Free full breakfast
12 restaurants and 1 coffee shop/cafe
5 swim-up bars, 9 bars/lounges and 1 beach bar
24-hour room service
Coffee/tea in a common area

Restaurants on site

Caribeño
Casa Mia
Cusco
Habibi- Lebanese Cuisine
Jade

Things to do

9 outdoor pools
4 outdoor tennis courts
Fitness classes
Air hockey
Arcade/games room
Basketball
Billiards/pool table
Bowling alley
Children's pool
Ecotours
Evening entertainment
Fitness centre
Free beach club
Free water park access
Golf course
Hiking/biking trails
Mini golf
Nightclub
Pilates classes
Playground
Shopping
Spa services
Steam room
Yoga classes

Family friendly

9 outdoor pools
Arcade/games room
Bowling alley
Children's games
Children's pool
Children's toys
Free children's club
Free supervised childcare
Free water park access
In-room childcare (surcharge)
Laundry facilities
Lazy river
Mini golf
Playground
Snack bar/deli
Soundproofed rooms
Trampoline
Water slide

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Gift shop/newsstand
Lockers available
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Business services

Computer station
Conference space (32630 square feet)
Meeting rooms - 10

Outdoors

Beach loungers
Beach umbrellas
Free beach cabanas
Garden
Marina on site
Outdoor furniture
Pool sunloungers
Pool umbrellas
Private beachfront location
Rooftop terrace

Spa

Aromatherapy
Body scrubs
Body treatments
Body wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - sports
Reflexology

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Braille signage
Lift
Handrails in hallways
Handrails in stairwells
Step-free path to entrance
Visual fire alarm
Wheelchair-accessible path to lift
Wheelchair-accessible (may have limits)

Beach towels
Designated smoking areas

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Pillow menu
Premium bedding

Bathroom

Dressing gowns
Designer toiletries
Hairdryer
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels
Toothbrush and toothpaste (on request)

Entertainment

42-inch smart TV
TV channels
MP3 dock
Premium channels

Food and drink

Espresso maker
Free bottled water
Free minibar

Desk
Free international calls
Free local calls
Free long-distance calls
Iron/ironing board
Laptop-compatible safe
Phone
Private indoor hot tub
Slippers
Soundproofing
Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 26 per person (roundtrip)
Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a security system and window guards

Moon Palace The Grand Cancun - All-inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Moon Palace Grand All Inclusive Cancun

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Moon Palace The Grand Cancun - All-inclusive Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Medford

Travelled with partner

20 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great property

Stayed 3 nights in Jul 2024

10/10 Excellent

Jonny

Travelled with family and small children

19 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great for families, love the shows and water park. Didn't like the wait time to be transported from section to sections. Overall, I would stay here again.

Stayed 5 nights in Oct 2024

6/10 Okay

Jungeun

18 Oct 2024

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Stayed 1 night in Oct 2024

4/10 Poor

Stefan

18 Oct 2024

Stayed 14 nights in Sep 2024

10/10 Excellent

Vadim

17 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Oct 2024

4/10 Poor

Stefan

Travelled with family

17 Oct 2024

Disliked: Cleanliness, property conditions & facilities

AVOID THIS HOTEL!!

We booked 10 days in the Grand Moon Palace for a family of 3. On arrival and being a VIP Expedia member we were automatically upgraded, however, the guy at check in advised we can upgrade to one of the best rooms for and extra $200 which we agreed. I then checked to see they took $2000. On questioning this later and unpacking, he said he told me $2000, which is nonsense, so I requested for the money to be returned and we would stick to our original upgraded room which was free. There was paint all over the woodwork in the rooms, broken/cracker mirror, patches of plaster with different colours of paint. Corridors were full of food and plates from people getting room service. Food and sauce all strewn across the corridors. Plaster patches and broken walls in corridors. Paths and walkways all broken tiles, holes in concreted where I twisted my ankle twice! Plastic glasses were left laying around for days, especially at the beach. Booked a trip to the Jolly Rodger Pirate ship through Grand Moon Palace Concierge at almost $280 and on the return to hotel by minibus, due to carrying a sleeping toddler of my partner forgot her bag which contained cash, my daughters Ipad and her little toys. When we reported it as soon as we got to room, they were not in the slightest interested and advised it was a 3rd party so it will take a few days to find out from the driver. After 2 days they told us, sorry there was no bag left on the bus, which was absolute nonsense. stole money from room

Stayed 10 nights in Oct 2024

10/10 Excellent

Kaushal

15 Oct 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

The in room service was slow

Stayed 5 nights in Oct 2024

10/10 Excellent

Marwan, Prosper

Travelled with family

15 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Oct 2024

10/10 Excellent

Gabriela Salcedo

Travelled with family

14 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was excellent

Stayed 5 nights in Oct 2024

10/10 Excellent

Swari Pradyuman

Travelled with family, Travelled with family and small children

13 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We loved how friendly and accommodating the staff was.

Stayed 4 nights in Oct 2024

8/10 Good

Austin

13 Oct 2024

Liked: Staff & service

Disliked: Cleanliness

Stayed 7 nights in Oct 2024

10/10 Excellent

Reza

13 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Just Great

Stayed 5 nights in Oct 2024

4/10 Poor

ki jung

13 Oct 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The staff was not as friendly as other resorts and it smelled really bad.

Stayed 3 nights in Oct 2024

2/10 Terrible

Clair

Travelled with family, Business traveller

13 Oct 2024

Disliked: Staff & service, amenities, property conditions & facilities

This was one of the worst hotels I have ever stayed at. We actually left 3 days early. The staff was incredibly rude and unprofessional. It took over 45 minutes to check in and we were the only ones there. Our room was dark and dismal. The food was disgusting. I have already tried to request a refund but the hotel was unwilling to provide.

Stayed 5 nights in Oct 2024

8/10 Good

jenny

Travelled with family

12 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip

Beautiful property. Almost too big. Lots to.do. Rooms large beds suck they are little fulls. Way to small. The roll in beds for extra Room were awesome. Beaxh was the best sand I've ever felt. Very soft. Food was okay.

Stayed 5 nights in Oct 2024

10/10 Excellent

sheraka, Memphis

Travelled with family, Travelled with family and small children, Travelled with group

11 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

N/a

Stayed 4 nights in Oct 2024

10/10 Excellent

Thang

Travelled with family

10 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Đẹp, đồ ăn ngon, xứng đáng để trải nghiệm 👍

Stayed 4 nights in Oct 2024

6/10 Okay

Wei ping

10 Oct 2024

Stayed 3 nights in Aug 2024

10/10 Excellent

christopher

Travelled with family and small children

5 Oct 2024

Liked: Cleanliness, amenities

Top notch. Felt spoiled.

Stayed 3 nights in Oct 2024

10/10 Excellent

Lizeth

Travelled with family, Travelled with family and small children, Travelled with partner

3 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Moon Palace The Grand is great for families. Our two kids ages 4 and 6 had a great time each day they were. The resort is huge with lots of amenities, activities, and events. Getting around is easy with their shuttle stops that take you from place to place around the resort and also resort app. The app allows to see all upcoming activities and events, book restaurant reservations, view restaurant menu, maps, room service, contact concierge and more. We used the app our entire stay. Absolutely recommend!

Stayed 4 nights in Sep 2024