Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

See all properties

Choose dates to view prices

Dates

January 2025

February 2025

4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers

Premium bedding, down duvets, minibar, in-room safe

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool

Bar

On private beach

Room service

Breakfast included

Laundry

Explore the area

Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028

Playa Mujeres Golf Club
‪8 min drive‬
Punta Sam Ferry Terminal
‪10 min drive‬
Mujeres Beach
‪15 min drive‬
Isla Mujeres, Quintana Roo (ISJ)
‪87 min drive‬

Room options

Junior Suite

Good

54 sq m
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

STAR Class Directors Suite One Bedroom Swim Out

114 sq m
Sleeps 4
1 Double Sofa Bed and 1 King Bed

Junior Suite Swim Out

Excellent

54 sq m
Sleeps 4
1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

STAR Class Directors Suite One Bedroom

Wonderful

114 sq m
Sleeps 4
1 Double Sofa Bed and 1 King Bed

STAR Class Junior Suite

Very good

54 sq m
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

STAR Class Junior Suite Ocean View

Good

54 sq m
Ocean view
Sleeps 4
1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

STAR Class Entourage Suite

64 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Directors Suite Two Bedroom

Very good

168 sq m
Sleeps 8
1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

STAR Class Producers Two Bedrooms Suite

Exceptional

335 sq m
Sleeps 8
2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

STAR Class Junior Suite Swim Out

Good

54 sq m
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Entourage Suite

64 sq m
Sleeps 4
1 Double Sofa Bed and 1 King Bed

Directors Suite One Bedroom

Good

114 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

STAR Class Producers Two Bedroom Suite Swim Out

335 sq m
Sleeps 8
2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

STAR Class Directors Suite Two Bedroom

168 sq m
Sleeps 8
2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

STAR Class Producers Three Bedroom Suite

389 sq m
Sleeps 12
2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Junior Suite Ocean View

Good

54 sq m
Ocean view
Sleeps 4
1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

Similar properties

Pool

Breakfast included

All-inclusive

Spa

for 1 room

includes taxes & fees

1 Feb - 2 Feb

Pool

Breakfast included

All-inclusive

Spa

for 1 room

includes taxes & fees

1 Feb - 2 Feb

On private beach

Pool

Hot tub

All-inclusive

for 1 room

includes taxes & fees

1 Feb - 2 Feb

About this property

Family-friendly fun at the beach, with 4 outdoor pools

Spend the day catching some rays at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort's private white sand beach, relaxing by one of the property's 4 outdoor swimming pools, or pampering yourself at the full-service spa.

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers 648 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and a health club are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages.

Our customers tell us they can't get enough of the helpful staff at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. During your stay, you'll be close to North Beach. Features include free breakfast and free WiFi in public areas, plus 4 outdoor pools.

Free buffet breakfast served daily
Free WiFi
Enjoy international cuisine while dining at So Cal Gourmet Emporium
Take a swim in the 4 outdoor pools
Treat yourself to deep-tissue massages, facials, or manicures and pedicures at the spa
Services include a free kid's club, dry cleaning/laundry, and a concierge
Onsite recreation includes a private beach, a gym, and fitness classes
8 minutes by car from Playa Mujeres Golf Club and 10 minutes from Punta Sam Ferry Terminal

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club.

This 4-star Costa Mujeres property is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

So Cal Gourmet Emporium - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

East Sushi & Teppanyaki - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Sunset Strip Steakhouse - This steakhouse serves dinner only. Open daily.

La Cocina Mexican Cuisine - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Gusto Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

No on-site parking available

Food and drink

Free buffet breakfast available daily 7:00 AM–11:00 AM
1 restaurant and 1 coffee shop/cafe
1 swim-up bar, 1 poolside bar and 1 bar
24-hour room service
Coffee/tea in a common area

Restaurants on site

So Cal Gourmet Emporium
East Sushi & Teppanyaki
Sunset Strip Steakhouse
La Cocina Mexican Cuisine
Gusto Italian Trattoria

Things to do

4 outdoor pools
Fitness classes
Children's pool
Designer shops
Fitness centre
Full-service spa
Pilates classes
Playground
Yoga classes

Family friendly

4 outdoor pools
Children's games
Children's pool
Free children's club
Corner/local shop
Playground
Snack bar/deli

Conveniences

Lift
Gift shop/newsstand
Corner/local shop

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Luggage storage
Multilingual staff
Tour/ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference centre

Outdoors

Beach umbrellas
Garden
Pool sunloungers
Pool umbrellas
Private beachfront location
Terrace

Spa

Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - prenatal
Massage - sports
Massage - Swedish
Massage - Thai

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
In-room accessibility
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Ceiling fan
Down duvet
Premium bedding

Bathroom

Dressing gowns
Designer toiletries
Hairdryer
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels

Entertainment

TV channels
Flat-screen TV
Premium channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

Desk
Guidebooks/recommendations
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
Phone
Slippers
Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! One child 1 year old or younger stays free when using existing bedding.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher

Front desk staff will greet guests on arrival.

We should mention

Pool access available from 7:00 AM to 8:00 PM.
One child 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel

Planet Hollywood Beach Resort Cancun

Planet Hollywood Beach Resort Cancun All Inclusive

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Reviews

7.6

Good

8.4/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

6/10 Okay

Pierre

Travelled with partner

10 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I love the customer service and how the options for food were available, but didn’t like how fast they filled up. Didn’t get to try some of the food choices because of availability. Was suppose to have dinner on the beach as part of a reward but never got to because of weather and it was too late to find reservations for another option.

Stayed 4 nights in Oct 2024

2/10 Terrible

Herna

10 Oct 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I WOULD NEVER RETURN HERE , rooms are nasty , my bathroom had mold & mildew all over it . My tub was rusted. Food was tasteless , I got sick the last night from eating at the steak house. I literally had to eat room service my whole stay there. When I went to guest services to complain , they tried to make me sign an NDA & give me $75 to shutup . It wasn’t enough for what I endure there & I refused . DO YOU RESEARCH BEFORE GOING HERE !!!!!!!!!! no camera on property as well .

Stayed 4 nights in Oct 2024

8/10 Good

Morgan

8 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was a good trip. I wish it was made clear how to reserve a room on the adults only section in the Hotels.com website.

Stayed 4 nights in Oct 2024

2/10 Terrible

Desmen

Travelled with group

7 Oct 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Food was terrible, housekeeping was going thru bags when they cleaned the room kinda no a safe place for value things to be sitting in the room this place is more for family or people with kids I had a terrible experience plus had to wait 6 hrs to get my room

Stayed 4 nights in Oct 2024

8/10 Good

Carla

Travelled with family and small children

7 Oct 2024

Liked: Amenities, property conditions & facilities

Great job

Stayed 4 nights in Oct 2024

6/10 Okay

Marvin Lynn Thompson

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group

2 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff, although damaged from the hurricane the property was still nice. Food was below average. Overall had a good time but will not come back.

Stayed 6 nights in Sep 2024

8/10 Good

Claudia

27 Sept 2024

Stayed 3 nights in Aug 2024

4/10 Poor

Ryan

26 Sept 2024

Stayed 6 nights in Aug 2024

10/10 Excellent

Colton

25 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 9 nights in Sep 2024

10/10 Excellent

Calvin

25 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Sep 2024

10/10 Excellent

Haimraj

24 Sept 2024

Stayed 4 nights in Aug 2024

4/10 Poor

Daniel

Travelled with group

23 Sept 2024

Disliked: Staff & service

Came as a large party, didn’t accommodate at all. Dining reservations not accommodated despite booking ahead. Poor service at poolside. Had food one day by the pool but refused the next until manager contacted. Asked for additional beer in the room and told that was an up charge. It all included for gods sake! Really?? Fun with friends but totally disappointed with resort. Put in family section despite reservations showing adult side and wanted additional 300$ for adult side?? For what? Same amenities. Had to get management involved again. That’s not what vacation should be about. There should be no stress, especially in an all inclusive . We had 20 people come. I guess the money we spent didn’t really matter once you get there

Stayed 3 nights in Sep 2024

4/10 Poor

Imeisha

Travelled with family and small children

17 Sept 2024

Liked: Cleanliness

Disliked: Property conditions & facilities

This is probably the first resort I’ve traveled to (out of many countries precisely, including Royalton Splash - Riveria Maya) where I felt racially profiled. We had reservations for dinner where we had to wait while others walked in. The second occurrence, we waited 15 minutes to be serviced while others around us was serviced whether that be drinks or food. The third occurrence was an event where we literally were not offered any drinks while others around us was being served; in the this situation, I flagged a gentleman for drinks and he never returned with the drinks. We traveled with our 4 year old child for a birthday in what we were very considerate of all staff we engaged with and tipped well for their services so it was unfortunate, disappointing experience. Minimal accommodations in general. We paid for an ocean view room, then we were switched on the 2nd day due to water issues and a room without a view. The new room had brown water coming out of all the bathrooms - again, I’ve stayed at many resorts where I’ve never experienced this (including other Cancún resorts). I have videos to reflect this as well, the customer service agent informed us to just run the water for 5 minutes as if this was acceptable. We had to repeat this for all faucets each day. Check in is severely delayed and the guest waiting area is not air conditioned. It does not matter if you’re traveling from out of the country, the resort is not prepared or staffed to accommodate.

Stayed 4 nights in Sep 2024

10/10 Excellent

Kristie

Travelled with group

12 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birthday trip

It’s a very nice place to go with friends.

Stayed 3 nights in Jun 2024

10/10 Excellent

siony

10 Sept 2024

Liked: Cleanliness

Stayed 4 nights in Jul 2024

2/10 Terrible

Sara

Travelled with family, Travelled with family and small children, Travelled with group

8 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This was a horrible experience. We came here with 45 guests for a wedding and it was bad from the start. Check in process took forever and they gave a lot of us the incorrect room or rooms without running water and we had to go back and switch rooms after a very long day of traveling. We are all now going home feeling sick and with different types of bites and rashes all over our body’s. There were bed bugs and my dad is covered with bites. My ankle is huge and swollen from a “mosquito” bite and I’m barely able to walk. I’ve been to Cancun many times and the mosquitos and bugs at this resort were an unbelievably horrible experience. The workers were very rude and unpleasant from front desk to bartenders to restaurant staff. We never had anything in our room replaced we never had our bathroom cleaned. The food makes you sick and unable to enjoy the day. Our wristbands kept not working and we wouldn’t be able to get into our rooms. I had to go back to the lobby 4 times this week to “fix” the wristband. It was my sisters wedding and they were so rude and unprofessional. It was raining and they wouldn’t give her a golf cart so her dress was ruined. And to finish off a perfect week we saw tons of guests leaving the hotel and relocating apparently due to Legionnaires disease spreading through the resort but the hotel denied it even though we spoke with many UK residents who were being switched to a different hotel. Several of us are going to the hospital for our rashes and bites.

Stayed 6 nights in Sep 2024

10/10 Excellent

carmen

31 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Had a great time

Stayed 4 nights in Aug 2024

10/10 Excellent

Brianna

31 Aug 2024

Stayed 6 nights in Jun 2024

10/10 Excellent

Darvin

Travelled with family

30 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My stay here was excellent, the property is beautiful and lots of activities the food was great as well. No complaints

Stayed 6 nights in Aug 2024

8/10 Good

Robert

Travelled with partner

28 Aug 2024

Liked: Cleanliness, staff & service

Great customer service and facility layout! Almost too spread out, so lots of walking. But overall great place! Definitely made us feel like VIP's!

Stayed 1 night in Aug 2024

10/10 Excellent

Shari Alani

Travelled with family and small children

26 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The maintenance of the property was extremely clean and well maintained.The service was excellent from the cleaning crew, dining staff and guest services I enjoyed all of the restaurants and the buffet was the best buffet food I've had in comparison to other stays on cruises and resorts.

Stayed 5 nights in Aug 2024

8/10 Good

Bradley

Travelled with group

26 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Asian restaurant has the worst service on the resort. It’s loud and the food takes a long time. When our tables received our mains they were cold. Everything else was very good. I recommend the resort overall

Stayed 5 nights in Aug 2024

10/10 Excellent

Dashanique

22 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jun 2024

8/10 Good

Paul

Travelled with group

21 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

50th Birthday

Spent a week with wife and friends for my 50th birthday. Resort was very nice, with an excellent, friendly staff. The food and drinks were great and we all had a lovely time.

Stayed 7 nights in Aug 2024