Grand Palladium Select Costa Mujeres - All Inclusive - Reviews, Photos & Rates

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VIP Access

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Dates

January 2025

February 2025

On the beach, white sand, sun-loungers, beach umbrellas

10 bars/lounges, swim-up bar, poolside bar, beach bar

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Pool

All-inclusive

Breakfast included

Room service

Gym

Explore the area

Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77440

Playa Mujeres Golf Club
‪5 min drive‬
Punta Sam Ferry Terminal
‪7 min drive‬
Mujeres Beach
‪14 min drive‬
Isla Mujeres, Quintana Roo (ISJ)
‪116 min walk‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Memory-foam beds, free minibar, in-room safe, desk

Junior Suite Garden View

Very good

66 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Family Selection Junior Suite Beachside

Very good

66 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Junior Suite Poolside

Excellent

66 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Junior Suite Poolside Ocean View

Very good

Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Junior Suite Garden View Single Use

Exceptional

66 sq m
Lake view
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Family Selection Junior Suite Beachside Ocean View

66 sq m
Partial ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Family Selection Junior Suite Beachside Panoramic Ocean View

Exceptional

66 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

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About this property

Grand Palladium Select Costa Mujeres - All Inclusive

Family-friendly property on the beach, with 3 outdoor pools

Catch some rays at the beach or spend the day relaxing at Grand Palladium Select Costa Mujeres - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants. Change of towels is available on request.

Grand Palladium Select Costa Mujeres - All Inclusive offers 670 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature memory foam mattresses. 55-inch Smart televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

8 outdoor tennis courts, a health club, and a complimentary water park are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. There are hot springs/mineral springs on site.

Our customers tell us they can't get enough of the helpful staff at Grand Palladium Select Costa Mujeres - All Inclusive. During your stay, you'll be within walking distance of Playa Mujeres Golf Club. You'll find features like free breakfast, free WiFi in public areas, and free valet parking.

Free buffet breakfast served daily
Free WiFi
Free valet parking and self parking
Enjoy local and international cuisine with garden views at Isla Blanca (ShowCooking), one of the property's 8 restaurants and 10 bars/lounges
Splash around at the free water park or swim in the 3 outdoor pools
Indulge with manicures and pedicures, reflexology, or body scrubs at the spa
Services include babysitting, a free kid's club, and a lifeguard on site
Onsite recreation includes 8 outdoor tennis courts, a gym, and a steam room
Guests speak favorably about the bar and the overall condition of the property
6.9 mi (11.1 km) from Ultramar Ferry Puerto Juárez and 9.5 mi (15.4 km) from Plaza 28
Airport shuttle service available for a fee

Grand Palladium Select Costa Mujeres - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with free beach club on site and umbrellas. At Grand Palladium Select Costa Mujeres - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This Art Deco property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free.

This 4-star Costa Mujeres property is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Isla Blanca (ShowCooking) - Overlooking the garden, this buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Portofino (Italian) - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

El Dorado (Steak House) - This steakhouse specializes in barbecue and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Chang Thai (Thai Cuisine) - This theme restaurant specializes in Thai cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Sumptuori (Japanese) - This theme restaurant specializes in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.

Late night fare is available from room service (during limited hours).

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free covered self-parking on site
Free covered valet parking on site
Wheelchair-accessible parking and van parking available
Return airport shuttle (surcharge)

Food and drink

Free buffet breakfast available daily 7:00 AM–11:00 AM
8 restaurants and 1 coffee shop/cafe
10 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
Room service available
Coffee/tea in a common area

Restaurants on site

Isla Blanca (ShowCooking)
Portofino (Italian)
El Dorado (Steak House)
Chang Thai (Thai Cuisine)
Sumptuori (Japanese)

Things to do

3 outdoor pools
8 outdoor tennis courts
Fitness classes
Arcade/games room
Archery
Beach volleyball
Billiards/pool table
Children's pool
Concerts/live shows
Evening entertainment
Fitness centre
Free beach club
Free water park access
Full-service spa
Lifeguards on-site
Pilates classes
Playground
Sauna
Steam room
Tennis
Volleyball
Yoga classes

Family friendly

3 outdoor pools
Arcade/games room
Babysitting (surcharge)
Children's games
Children's pool
Children's toys
Free children's club
Free cots/infant beds
Free supervised childcare
Free water park access
Corner/local shop
In-room childcare (surcharge)
Laundry facilities
Playground
Snack bar/deli
Soundproofed rooms
Trampoline

Conveniences

ATM/banking services
Banquet hall
Lift
Front-desk safe
Gift shop/newsstand
Corner/local shop

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tennis lessons
Tour/ticket assistance
Turndown service
Water sports equipment
Wedding services

Business services

Business centre
Conference centre (10710 square feet of space)
Meeting rooms - 12

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Garden
Lifeguards on site
Pool sunloungers
Pool umbrellas
Terrace

Spa

8 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hot springs/mineral springs
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - sports
Massage - Swedish
Massage - Thai
Massage/treatment rooms
Reflexology
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bath
Lift
Step-free path to entrance
Valet for wheelchair-equipped vehicle
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking
Wheelchair-accessible (may have limits)

Beach towels
Games
Mosquito nets
Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Free cots/infant beds
Memory-foam mattress

Bathroom

Dressing gowns
Designer toiletries
Hairdryer
Jetted bath
Private bathroom
Separate bath and shower
Towels

Entertainment

55-inch smart TV
TV channels
Films for purchase

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water
Free minibar

Desk
Iron/ironing board
Phone
Restaurant dining guide
Safe
Separate sitting area
Slippers
Soundproofing
Turndown service
Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Grand Palladium Select Costa Mujeres - All Inclusive

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a security system

Front desk staff will greet guests on arrival.

We should mention

Pool access available from 8 AM to 8 PM.
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

Property is also known as

Grand Palladium Costa Mujeres Resort All Inclusive

Grand Palladium Costa Mujeres Resort Spa All Inclusive

Grand Palladium Costa Mujeres Resort All Inclusive

Grand Palladium Costa Mujeres All Inclusive

Grand Palladium Costa Mujeres Resort Spa All Inclusive

Grand Palladium Resort All Inclusive

Grand Palladium All Inclusive

Grand Palladium Select Costa Mujeres - All Inclusive Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

6/10 Okay

Serkan

20 Oct 2024

Liked: Cleanliness, staff & service

We liked the downtown area and the family select areas and butler service. We did not like the shows, food, service, and the quality of alcohol was marginal.

Stayed 7 nights in Oct 2024

10/10 Excellent

Ganesh, Ocala

Travelled with family, Travelled with family and small children, Travelled with group

19 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly and respectful

Stayed 7 nights in Aug 2024

6/10 Okay

Kaneshia

Travelled with family

17 Oct 2024

Disliked: Staff & service, amenities

I use to love Grand Palladium Brand, and we had a lovely time and experience in October 2023. Our most recent trip, stay at Family Selection Grand Palladium, was not pleasant at all. The customer service was horrible and I had to contact front desk twice due to the lack of customer service . We didn't get assigned a butler, until being at the resort over 12 hours. We will never stay again!

Stayed 4 nights in Oct 2024

10/10 Excellent

Israel Gonzalez

15 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

**Exceptional Service at Grand Palladium Costa Mujeres** We just returned from an unforgettable stay at the **Grand Palladium Costa Mujeres**, and I have to share how incredible the service was! From the moment we arrived, we were greeted with warm smiles and personalized attention that made us feel right at home. The staff went above and beyond to ensure we had everything we needed, whether it was dining at the amazing restaurants, enjoying poolside drinks, or relaxing at the beach. Every detail was taken care of with such care and professionalism. Special shoutout to the whole staff who made our trip even more special with their friendly and attentive service! If you’re looking for a vacation with luxury, comfort, and service that truly stands out, I highly recommend the Grand Palladium Costa Mujeres. Can’t wait to go back!

Stayed 8 nights in Oct 2024

10/10 Excellent

Rosario

Travelled with family

12 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It is located in a nice area with several options for families or couples, the beach is great, and the people super friendly - good food and quality drinks.

Stayed 3 nights in Oct 2024

8/10 Good

Maria E

7 Oct 2024

Liked: Property conditions & facilities

Stayed 4 nights in Oct 2024

4/10 Poor

Ryan

Travelled with group

29 Sept 2024

Disliked: Amenities

Stay was only okay. For the price, it should have had better food, more open restaurants and reservations available, better service and better maintained rooms.

Stayed 3 nights in Sep 2024

10/10 Excellent

Maria

21 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Sep 2024

10/10 Excellent

Chris Thanh

18 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Amazing Stay at Grand Palladium Costa Mujeres Resort & Spa I recently had an unforgettable stay at Grand Palladium Costa Mujeres Resort & Spa, and everything was fantastic. The room was spacious, modern, with a stunning ocean view, a super comfortable bed, and a very well-equipped bathroom. The staff were incredibly friendly, and the service was attentive. The spa, in particular, provided a truly relaxing experience. The resort has several pools, a clean private beach, and a variety of entertainment activities. The food was delicious, especially the seafood and Mexican cuisine at La Adelita restaurant. If you’re looking for a top-tier resort with exceptional service, Grand Palladium Costa Mujeres is the perfect choice!

Stayed 3 nights in Sep 2024

8/10 Good

Julia Adrianna

17 Sept 2024

Liked: Cleanliness

Stayed 4 nights in Sep 2024

8/10 Good

Mariana

Travelled with family and small children

14 Sept 2024

Liked: Cleanliness, amenities

Unfortunately some personal didn’t attend my expectations

Stayed 4 nights in Sep 2024

10/10 Excellent

Hryhoriy

Travelled with group

14 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I really enjoyed staying there

Stayed 3 nights in Sep 2024

10/10 Excellent

Tetiana

Travelled with family

12 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

10/10 Excellent

Jason

Travelled with family

10 Sept 2024

Liked: Cleanliness, staff & service, amenities

Stayed 7 nights in Sep 2024

10/10 Excellent

Estela

Travelled with family

9 Sept 2024

Liked: Cleanliness

To much walking to get anywhere

Stayed 2 nights in Sep 2024

10/10 Excellent

maria

Travelled with group

7 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort is beautiful, secluded, and quiet. We visited at the end of August 2024, which is low season. Staff was friendly and very helpful, excellent customer service. The facilities have a good layout and has direct access to the beach. The gym was small in proportion to the resort and the spa pricing was high compared. I would stay here again.

Stayed 5 nights in Aug 2024

10/10 Excellent

Rossanna

Travelled with family

6 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel is great with amazing service and really good food. Our toddlers had a blast at the water park and they had awesome service for the kids. Very friendly staff and clean hotel.

Stayed 4 nights in Sep 2024

10/10 Excellent

Rafael

Travelled with partner

5 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Alberto the Butler in Family selection was the best.

Stayed 4 nights in Sep 2024

6/10 Okay

Anthony

4 Sept 2024

Liked: Staff & service, property conditions & facilities

Disliked: Cleanliness

Stayed 4 nights in Aug 2024

6/10 Okay

Markisha

Travelled with family

3 Sept 2024

Property was nice , Room was okay. Issue we had no wash cloth was in the bathroom for us to shower, bed lien had dried up blood stains on the sheets, food was nasty and they give you cheap alcohol choices. Had to call guest services twice for a extra blanket for my daughter

Stayed 2 nights in Sep 2024

2/10 Terrible

Barbara Ann

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group

3 Sept 2024

Disliked: Staff & service, property conditions & facilities

The property is beautiful but all over minor repairs should be done like the title in room 16333 is chip. The place will look more beautiful if dishes were not outside rooms. My first day walking in on my floor I was greeted with not passing one but 7 rooms with dishes outside. I refuse to judge base on that but after I called for dish pick up 5 times I later then understand why the other rooms place their dishes outside. My whole stay there they did not come and pick up dishes. I don’t want to take away from housekeeping the person was excellent she clean and restock everything I can say solely her and a few more people made the stay. One employee WHICH WAS RUDE IN EVERYWAY POSSIBLE WAS MARIO AT THE FRONT DESK UPON CHECK OUT on Tuesday 08/27/2024 at 6am. We were checking out and it was only him checking out 10 groups and from the looks of it checking in 13 group of people. With this he turns and tells my group he does not care if we miss our flight. I don’t think you deserve an employee who treats your guest this way and I don’t think I will be back or recommend people to come here if this employee is still working there sorry for the long respond

Stayed 6 nights in Aug 2024

10/10 Excellent

Amara

Travelled with partner

2 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This resort is beautiful I came here on my honeymoon and we had to best time. The restaurants on the property were great. The hotel booking transportation for us helped a lot and they were prompt with everything. I will stay at this resort again.

Stayed 4 nights in Aug 2024

10/10 Excellent

Xavier

Travelled with group

1 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Grand Palladium resort exceded our expectations! Great atmosphere for family and those wanting to party! The staff provided amazing hospitality! would highly recommend!

Stayed 3 nights in Aug 2024