Mercure Telford Centre Hotel

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Dates

December 2024

January 2025

In-room safe, desk, laptop workspace, iron/ironing board

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool

Parking available

Bar

Gym

Explore the area

Forgegate, Telford Centre, Telford, England, TF3 4NA

Telford Shopping Centre
5 min walk
Telford Town Park
12 min walk
Telford Ice Rink
15 min walk

Room options

Privilege, Premium Room, 1 King Bed

20 sq m
Sleeps 2
1 King Bed

Standard Double Room, 1 Double Bed

20 sq m
Sleeps 3
1 Double Bed

Classic Room, 1 Double Bed

20 sq m
Sleeps 2
1 Double Bed

Standard Room

20 sq m
Sleeps 3
2 Twin Beds

Room, 1 Double Bed, Accessible (Accessible)

Sleeps 2
1 Double Bed

Classic Room, 2 Single Beds

20 sq m
Sleeps 2
2 Twin Beds

Similar properties

Pool

Spa

Pet-friendly

Parking included

for 1 night

includes taxes & fees

1 Jan - 2 Jan

About this property

Eco-certified hotel with a full-service spa and a fitness center

A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.

Mercure Telford Centre Hotel offers 153 air-conditioned accommodations with safes and hair dryers. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Telford hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision. Guests under 16 years old are not allowed in the fitness facility or spa tub.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.

Our customers tell us they can't get enough of the helpful staff at Mercure Telford Centre Hotel. During your stay, you're just a quick walk from Telford Shopping Centre. You'll find features like free WiFi in public areas, plus a full-service spa and an indoor pool. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Enjoy British cuisine while dining at Iron Masters Restaurant
Full breakfast served daily for a fee
Self parking available for a fee
Take a swim in the indoor pool
Indulge in a treatment at the full-service spa
Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
Onsite recreation includes a gym and a sauna
Guests have great things to say about the clean accommodations and the helpful staff
Just a 5-minute walk from Telford Shopping Centre and 12 minutes by foot from Telford Town Park
Pets welcome for a fee
Pet-friendly amenities are available, including food and water bowls

Mercure Telford Centre Hotel offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and 9 meeting rooms. Event space at this hotel measures 4004 square feet (372 square meters) and includes a conference center. A fitness center, a vending machine, and tour/ticket assistance are also featured at the eco-certified Mercure Telford Centre Hotel. Parking is available for a fee.

This Telford hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10 AM.

Iron Masters Restaurant - This restaurant specializes in British cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Iron Masters Bar - This bar specializes in British cuisine and serves lunch, dinner, and light fare. Open daily.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (GBP 10 per night)
Wheelchair-accessible parking available

Food and drink

Full breakfast available for a fee daily 6:30 AM–10 AM: GBP 10.00 per person
1 restaurant
1 bar
24-hour room service
Coffee/tea in a common area

Restaurants on site

Iron Masters Restaurant
Iron Masters Bar

Things to do

Fitness centre
Full-service spa
Indoor pool
Sauna

Family friendly

Free cots/infant beds
Indoor pool
Laundry facilities
Snack bar/deli

Conveniences

Lift
Front-desk safe
Newspapers in reception
Reception hall
Vending machine

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Tour/ticket assistance
Wedding services

Business services

Business centre
Conference centre (4004 square feet of space)
Meeting rooms - 9

Spa

Sauna
Spa open daily
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Braille signage
Lift
Wheelchair-accessible parking
Wheelchair-accessible path of travel

At least 80% of lighting from LEDs
At least 80% of food locally sourced
At least 80% organic food
Biodegradable coffee stirrers
Biodegradable drinking straws
Comprehensive food waste policy
Comprehensive recycling policy
Couples dining
Double-glazed windows
Humane treatment of captive wild animals
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drinks bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
Smoke-free property
TV in lobby
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning
Bed sheets
Free cots/infant beds
Heating

Bathroom

Eco-friendly toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels

Entertainment

Digital channels
Flat-screen TV

Food and drink

Electric kettle

Bulk dispenser for toiletries
Connecting rooms available
Desk
Eco-friendly cleaning products provided
Energy-saving switches
Iron/ironing board (on request)
Laptop-friendly workspace
LED light bulbs
Phone
Recycling
Safe
Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: GBP 20 per accommodation (varies based on length of stay)
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately GBP 10.00 per person
Self parking fee: GBP 10 per night
Pet fee: GBP 20 per accommodation (varies based on length of stay)
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property uses solar energy, plus a grey water recycling system

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Pool access available from 7:00 AM to 9:00 PM.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Park Inn Radisson Hotel Telford

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Park Inn Telford

Radisson Park Inn Telford

Radisson Telford

Telford Park Inn

Park Inn By Radisson Telford England

Park Inn By Radisson Telford Hotel Telford

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Mercure Telford Centre Hotel Hotel

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Mercure Telford Centre Hotel Hotel Telford

Mercure Telford Centre Hotel Reviews

8.0

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Excellent

Theodore

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

Darren

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Sep 2024

8/10 Good

James

Travelled with family

15 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay. Good rooms. Good breakfast and pool area is decent

Stayed 1 night in Sep 2024

10/10 Excellent

Sam

Travelled with family

14 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Sep 2024

6/10 Okay

Sean

Business traveller

10 Sept 2024

Liked: Staff & service, amenities

Stayed 3 nights in Sep 2024

10/10 Excellent

Jenna

8 Sept 2024

Stayed 2 nights in Sep 2024

8/10 Good

R

Travelled with partner

4 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The stay was good but I did not like the illuminated bed headboard and the absence of a hook to hang coats etc.

Stayed 3 nights in Aug 2024

10/10 Excellent

Ian

2 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing had best night sleep and can't wait to stay again Many thanks

Stayed 2 nights in Aug 2024

6/10 Okay

Katarzyna

Travelled with family

2 Sept 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Hidden charges!

Out of order pool, no one told me about. £10/night parking charge.

Stayed 1 night in Aug 2024

8/10 Good

warren

1 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely room but horrible pillows. Either lumpy or rock hard 😞

Stayed 1 night in Aug 2024

8/10 Good

Catherine

Travelled with family

31 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel but not perfect

Lovely hotel. Plenty of parking space. Did not like the breakfast set up. Prefer buffet style. Not that many options. Daughter disappointed that no Nuttela available. Went somewhere else for breakfast the next day. Nowhere to get a snack or drink. Just the bar! no vending machines. Nowhere nearby apart from KFC to get snack or drink either. On the plus side, pleasant reception staff, clean, comfy rooms, we had 2 adjoning ones due to family. Nice pool and jacuzzi with towels provided but lockers not secure. No key for them. Had to take a chance when using them which wasn't a comfortable feeling.

Stayed 2 nights in Apr 2024

2/10 Terrible

Haris

Travelled with partner

31 Aug 2024

Disliked: Cleanliness, amenities, property conditions & facilities

- upon booking the stay I did ask for it to be made special for our anniversary. This was not done - upon reaching the hotel we were greeted by a staff member more concerned with helping there young daughter get McDonald's rather than checking us - we had to pay a £15 charge for parking which was not passed on to us at the time of booking. - our room was not made special at all. Instead we were met by mouldy windows, a skittles on the floor, a mouldy bathroom, with yellow stained floor mats. - the gym: the pool was closed throughout our visit. The gym equipment had a lot of variety, but was old. The staff were all extremely friendly. And to get into the locker room you needed a separate code and so needed to wait for staff to get in. - the gym does not provide padlocks and the lockers do not work with smaller locks. The locker room is not clean and looks outdated, the showered were mouldy. the steam room was not clean and was mouldy and the sauna also did not feel clean and had broken pieces of wood. On one occasion there was workmen in the area and one was topless which was unnecessary. - The front line staff didn't really seem like they wanted to be there. They did meet every request but didn't seem so keen. - pool tables cost to use. You can't bring food from outside and eat in the seating areas in the hotel as they expect you to buy there food. - The windows have no safety locks. - the cleaner did not replenish our toilet paper or tissues.

Stayed 3 nights in Aug 2024

6/10 Okay

r

Travelled with family

30 Aug 2024

Liked: Cleanliness, staff & service, room comfort

Closed pool no info

The pool was closed not informed previous to arrival .dissapointed 12 yr old grandson .probably reason why i booked so he had free time so upset .

Stayed 1 night in Aug 2024

10/10 Excellent

kuldip

28 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fantastic

Stayed 1 night in Aug 2024

8/10 Good

Henrietta

Travelled with group

28 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Suitable for overnight stay

Stayed 1 night in Aug 2024

10/10 Excellent

Desmond

26 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

Excellent hotel great value for money comfortable stylish rooms. I would recommend staying here

Stayed 1 night in Aug 2024

6/10 Okay

Simon

26 Aug 2024

Liked: Cleanliness, staff & service, room comfort

Good hotel water problems tho

Lovely friendly staff nice hotel but we had no hot water and had to have cold showers which resulted in us getting a partial refund

Stayed 1 night in Aug 2024

10/10 Excellent

Richard

25 Aug 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Location was good for trip and staff very friendly plus bed was super comfortable. However, food in bar wasn’t great (had a pizza and garlic bread) and the bartender could not understand I wanted a normal Coke and gave me Diet Coke even after asking twice. While I got a good nights sleep, the attention to detail in regards to cleaning is severely lacking in the room. Old spiders webs, dirt, some red stuff on bedside light switch and very old hard water stains on shower seals. Would have complained but overheard at the check-in desk that they were fully booked so would not have done much good. Bottomline, nice staff and easy location off M54, but room conditions let it down massively. I do not plan to stay there again even with the low price offers. Disappointing.

Stayed 1 night in Aug 2024

8/10 Good

Patrick

25 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

8/10 Good

S L

25 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024

10/10 Excellent

Dwayne

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice room, friendly staff and easy checking process

Stayed 1 night in Aug 2024

6/10 Okay

Daniel

15 Aug 2024

Stayed 1 night in Aug 2024

8/10 Good

Lea

14 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Business traveller

14 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Business traveller

13 Aug 2024

Liked: Room comfort

Disliked: Staff & service

Bad communication

Hi Unfortunately disappointed with general customer service and lack of correct communication. On arrivals after a long day of traveling and work i asked if the pool was available for use and was told yes by check in/reception staff. However then when I went to use it i was told it was closed and had been for a while and wouldnt be opening any time soon. Couldn't use the steam room or sauna either. Very disappointing as was much looking forward to some down time. The food however was lovely and the staff in the restaurant were also so polite.

Stayed 1 night in Aug 2024