Queens Hotel Cheltenham

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Dates

April 2025

May 2025

Executive Double Room, 1 King Bed, Ensuite

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar
Room service
24/7 front desk

Explore the area

The Promenade, Cheltenham, England, GL50 1NN

Cheltenham Town Hall
‪4 min walk‬
The Promenade
‪6 min walk‬
Cheltenham Racecourse
‪5 min drive‬

Room options

Superior Double Room, 1 Queen Bed, Ensuite

26 sq m
Sleeps 2
1 Queen Bed

Superior Room, 1 Queen Bed, Ensuite, City View

26 sq m
City view
Sleeps 2
1 Queen Bed

Executive Double Room, 1 King Bed, Ensuite

34 sq m
Sleeps 3
1 King Bed

Superior Suite, 1 King Bed, Ensuite

38 sq m
Sleeps 4
1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite, City View

28 sq m
City view
Sleeps 2
1 King Bed

Deluxe Double Room, 1 King Bed, Ensuite

28 sq m
Sleeps 2
1 King Bed

Classic Double Room, 1 Queen Bed, Ensuite

24 sq m
Sleeps 2
1 Queen Bed

Similar properties

Breakfast, lunch, dinner served; British cuisine

Pet-friendly
Free WiFi
Restaurant
Breakfast available

for 1 room

includes taxes & fees

13 Apr - 14 Apr

About this property

Luxury hotel with a 24-hour front desk and a restaurant

Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and conference space are onsite.

Queens Hotel Cheltenham offers 84 accommodations with minibars and safes. Beds feature premium bedding. 40-inch LED televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and hair dryers.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Queens Hotel Cheltenham. During your stay, you're just a quick walk from Imperial Gardens. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Cooked-to-order breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes bike rentals
Guests have great things to say about the location and the clean accommodations
Just a 5-minute drive from Cheltenham Racecourse and 13 minutes from Gloucester Quays
Dogs welcome for a fee
Pet-friendly amenities are available, including food and water bowls

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1292 square feet (120 square meters) and includes conference space. A library, a terrace, and tour/ticket assistance are also featured at the luxury Queens Hotel Cheltenham. The hotel can provide concierge services and wedding services. For a fee, parking is available.

This 4-star Cheltenham hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM.

Victoria's - This restaurant serves lunch and dinner.

The Gold Cup Bar - This bar serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

The property is a member of Historic Hotels of the World.

Languages

English, French, German, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Parking on site (GBP 15 per night)
Wheelchair-accessible parking available

Food and drink

Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 20 per person
A bar/lounge
A restaurant
Coffee and tea in common areas

Restaurants on site

The Gold Cup Bar
Victoria's

Things to do

Bicycle rentals
Library

Family friendly

Laundry facilities

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

1,292 square feet of conference space
Meeting room

Outdoors

Garden
Outdoor entertainment area
Outdoor furniture
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 accessible parking spaces
Bathroom emergency pull cord
Lift
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Room amenities

Bedroom

Premium bedding

Bathroom

Dressing gowns
Hair dryer
Private bathroom
Shower
Slippers
Towels provided

Entertainment

40-inch LED TV with satellite channels

Food and drink

24-hour room service
Free bottled water
Minibar

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in fee: GBP 50

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

Late check-out fee: GBP 50

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 30 per pet, per night
Only dogs are allowed
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! One child 11 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: approximately GBP 20.00 per person
Self parking fee: GBP 15 per night
Pet fee: GBP 30 per pet, per night
Service animals are exempt from fees
Early check-in fee: GBP 50 (subject to availability)
Late check-out fee: GBP 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

Front desk staff will greet guests on arrival at the property.

We should mention

One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cheltenham Mercure

Hotel Mercure Cheltenham

Mercure Cheltenham Hotel

Mercure Cheltenham Queen's

Mercure Cheltenham Queen's Hotel

Mercure Hotel Cheltenham

Mercure Queen's Hotel

Queen's Cheltenham

Queen's Cheltenham Hotel

Queen's Hotel Cheltenham

Queens Hotel Cheltenham MGallery Collection

Queens Hotel MGallery Collection

Queens Cheltenham MGallery Collection

Queens MGallery Collection

Queens Hotel Cheltenham

Mercure Cheltenham

Queens Hotel Cheltenham Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Denisr

28 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Highly recommend location, staff , facilities

Stayed 1 night in Dec 2024

10/10 Excellent

Louise

Travelled with family

27 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

Staff were super friendly and they we very kind. Food, location and,atmosphere was wonderful.

Stayed 3 nights in Dec 2024

8/10 Good

David

22 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Dec 2024

8/10 Good

Jan

21 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Christmas treat

Generally it was excellent. The only complaint was the lack of hot enough water for a bath. Also the shower was just warm enough for me so I would prefer to have hotter water. Everything else was excellent

Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Business traveller

19 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

10/10 Excellent

Ann

Travelled with partner

15 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel was in a great position for the town and car parking was a bonus. The room was large and well appointed. We stayed to celebrate our wedding anniversary and the complimentary bottle of wine was a lovely and much appreciated touch. Breakfast was excellent and all of the members of staff were very friendly and helpful. A great stay and can definitely recommend.

Stayed 1 night in Dec 2024

6/10 Okay

Claire

15 Dec 2024

Stayed 1 night in Dec 2024

8/10 Good

Lucy

8 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really friendly staff

Stayed 1 night in Dec 2024

10/10 Excellent

Geoff

3 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Impressive hotel in great location

Stayed 2 nights in Nov 2024

8/10 Good

John

2 Dec 2024

Stayed 1 night in Nov 2024

10/10 Excellent

Matthew

30 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

A lovely hotel, great service

Stayed 1 night in Nov 2024

10/10 Excellent

Haydn

Travelled with family

29 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The wellcome we had was great, the staff were friendly and efficient which made our stay very enjoyable.

Stayed 1 night in Nov 2024

10/10 Excellent

Sze Tsun Eric

Travelled with family

28 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Nov 2024

10/10 Excellent

Amanda

23 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Lovely hotel with parking in central location.

Stayed 1 night in Nov 2024

6/10 Okay

c

18 Nov 2024

Stayed 1 night in Nov 2024

10/10 Excellent

Elizabeth

Travelled with group

17 Nov 2024

It’s a fabulous location and friendly staff and lovely clean rooms

Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Business traveller

16 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Oct 2024

8/10 Good

Sue

12 Nov 2024

Liked: Cleanliness, staff & service

Stayed 2 nights in Nov 2024

10/10 Excellent

Gail

12 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel and staff were excellent, my husband was unwell so we left early which was out choice. Your receptionist on Sunday morning was very helpful when we checked out and asked if there was anything she could do for my husband which was very nice of her, but he just wanted to get home as he was feeling poorly

Stayed 2 nights in Nov 2024

8/10 Good

Verified traveller

6 Nov 2024

Liked: Cleanliness, staff & service, amenities

Pros - - Lovely looking hotel, cosy and comfortable - Great location, parks around, Montpellier street and access to the Promenade with shops, food, main Cheltenham spots easy to reach by walking - All staff were very welcoming, helpful and accommodating even when things went wrong - good service - moved me to a more comfortable room on arrival - came to help when TV wasn’t working etc. - kindly apologetic when my room phone wasn’t working - Gluten free food options in dining - enjoyed breakfast and dinner - Lovely looking comfortable restaurant and cosy bar Cons - - Needed water at night and phone would not connect to reception or room service - had to walk down myself to get a bottle - Only Freeview - no Smart TV / Streaming - Would have liked more food options for vegetarian and gluten free (only 1 main, starter and dessert currently) - perhaps more varieties of bread / pastries - although that said atleast the basics are there (which is still not the case in many hotels!) - 1 bread and 1 cereal No - Room service appeared to have an additional £7.50 charge per tray which I’ve never seen before and put me off ordering anything to my room - Would have loved to see a spa / gym

Stayed 2 nights in Nov 2024

10/10 Excellent

michelle

Travelled with partner

6 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful historic hotel in the centre of Cheltenham within easy walking distance of everything central

Stayed 1 night in Nov 2024

10/10 Excellent

Vijay

4 Nov 2024

Stayed 1 night in Nov 2024

10/10 Excellent

Stephen

30 Oct 2024

The hotel has a wonderful aspect and location in town. Internally, it lived up to expectations. Food was good, staff helpful and pleasant and the room comfortable and quiet.

Stayed 3 nights in Oct 2024