Queens Hotel Cheltenham

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Dates

January 2025

February 2025

Executive Double Room, 1 King Bed, Ensuite

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

Room service

24/7 front desk

Parking available

Breakfast available

Pet-friendly

Explore the area

The Promenade, Cheltenham, England, GL50 1NN

Imperial Gardens
1 min walk
Cheltenham Town Hall
4 min walk
The Promenade
6 min walk
Brize Norton (BZZ-RAF Brize Norton)
44 min drive

Room options

Superior Double Room, 1 Queen Bed, Ensuite

26 sq m
Sleeps 2
1 Queen Bed

Superior Room, 1 Queen Bed, Ensuite, City View

26 sq m
City view
Sleeps 2
1 Queen Bed

Executive Double Room, 1 King Bed, Ensuite

34 sq m
Sleeps 3
1 King Bed

Superior Suite, 1 King Bed, Ensuite

38 sq m
Sleeps 4
1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite, City View

28 sq m
City view
Sleeps 3
1 King Bed

Deluxe Double Room, 1 King Bed, Ensuite

28 sq m
Sleeps 2
1 King Bed

Classic Double Room, 1 Queen Bed, Ensuite

24 sq m
Sleeps 2
1 Queen Bed

Similar properties

Pet-friendly

Free WiFi

Restaurant

Breakfast available

for 1 room

includes taxes & fees

5 Jan - 6 Jan

About this property

Eco-certified hotel with a 24-hour front desk and a restaurant

Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and conference space are onsite.

Queens Hotel Cheltenham offers 84 accommodations with minibars and safes. Beds feature premium bedding. 40-inch LED televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and hair dryers.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Queens Hotel Cheltenham. During your stay, you're just a quick walk from Imperial Gardens. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Cooked-to-order breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes bike rentals
Guests have great things to say about the clean accommodations and the overall condition of the property
Steps from Imperial Gardens and 4 minutes by foot from Statue of Edward Wilson
Dogs welcome for a fee
Pet-friendly amenities are available, including food and water bowls

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1292 square feet (120 square meters) and includes conference space. A library, a terrace, and tour/ticket assistance are also featured at the eco-certified Queens Hotel Cheltenham. The hotel can provide concierge services and wedding services. For a fee, parking is available.

This 4-star Cheltenham hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM.

Victoria's - This restaurant serves lunch and dinner.

The Gold Cup Bar - This bar serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

The property is a member of Historic Hotels of the World.

Languages

English, French, German, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (GBP 15 per night)
Electric car charging station on site
Wheelchair-accessible parking available

Food and drink

Cooked-to-order breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:30 AM–10:30 AM on weekends: GBP 20.00 per person
1 restaurant
1 bar
24-hour room service
Coffee/tea in a common area

Restaurants on site

Victoria's
The Gold Cup Bar

Things to do

Bike rentals

Family friendly

Laundry facilities

Conveniences

Banquet hall
Lift
Front-desk safe
Library

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Business services

Conference space (1292 square feet)
A meeting room

Outdoors

Garden
Outdoor entertainment area
Outdoor furniture
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Bathroom emergency pull cord
Lift
Lift door width (centimetres): 3
Step-free path to entrance
Well-lit path to entrance
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
2 on-site accessible parking spaces
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (centimetres): 3
Wheelchair-accessible restaurant

Fireplace in reception
Smoke-free property

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Premium bedding

Bathroom

Dressing gowns
Hairdryer
Private bathroom
Shower
Towels

Entertainment

40-inch LED TV
Satellite channels

Food and drink

Free bottled water
Minibar

Connecting rooms available
Desk
Iron/ironing board
Phone
Safe
Slippers
Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in fee: GBP 50

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

Late check-out fee: GBP 50

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: GBP 30 per pet, per night
Only dogs are allowed
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! One child 11 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: approximately GBP 20.00 per person
Self parking fee: GBP 15 per night
Pet fee: GBP 30 per pet, per night
Service animals are exempt from fees
Early check-in fee: GBP 50 (subject to availability)
Late check-out fee: GBP 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a first aid kit, and window guards

Front desk staff will greet guests on arrival.

We should mention

One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cheltenham Mercure

Hotel Mercure Cheltenham

Mercure Cheltenham Hotel

Mercure Cheltenham Queen's

Mercure Cheltenham Queen's Hotel

Mercure Hotel Cheltenham

Mercure Queen's Hotel

Queen's Cheltenham

Queen's Cheltenham Hotel

Queen's Hotel Cheltenham

Queens Hotel Cheltenham MGallery Collection

Queens Hotel MGallery Collection

Queens Cheltenham MGallery Collection

Queens MGallery Collection

Queens Hotel Cheltenham

Mercure Cheltenham

Queens Hotel Cheltenham Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

2/10 Terrible

Sean

23 Sept 2024

Stayed 1 night in Sep 2024

10/10 Excellent

paula

Travelled with partner

22 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stunning property in convenient location

Stayed 1 night in Sep 2024

6/10 Okay

Jo

Travelled with partner

22 Sept 2024

Disliked: Cleanliness, property conditions & facilities

An old property that’s trying it’s best… some great bits like the bathroom. Bit dark and a foists smell in the corridors and main rooms. Good quality breakfast. During our stay we had a day with no hot water…not ideal. The £15 a day parking charge felt a bit steep.

Stayed 2 nights in Sep 2024

10/10 Excellent

James

Travelled with partner

22 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The decor was amazing to see well presented hotel

Stayed 2 nights in Sep 2024

8/10 Good

Richard

17 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

16 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Sep 2024

8/10 Good

David

16 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Very comfortable and pleasant hotel. Room was well appointed with very comfortable bed and small but good bathroom. Breakfast choice was excellent although some corners cut re quality of ingredients I'd say.

Stayed 1 night in Sep 2024

10/10 Excellent

Suzy

Business traveller

13 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

10/10 Excellent

Gary

12 Sept 2024

Stayed 2 nights in Aug 2024

10/10 Excellent

Kim

Travelled with group

11 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely hotel, friendly staff. Great location

Stayed 3 nights in Aug 2024

10/10 Excellent

Greg

Travelled with family

9 Sept 2024

Very friendly staff. Easy and fast check in process. Beautiful property! Extremely clean and spacious room and comfy bed.

Stayed 1 night in Sep 2024

6/10 Okay

c

8 Sept 2024

Liked: Staff & service

Disliked: Property conditions & facilities

The Carpet in our room was not fitted correctly im a carpet fitter myself and with carpet not tucked in on the edge and up the skirting a hole in the floorboards so has you walk about you sink into the floor the carpet needs coming up floor repaired and then re fitted its not a big job about half a days work could sort this also it say City view all we had was a view of 3 tree tops chairs dirty stains on and a stain on the quilt cover for a room thats £200 a night without breakfast we would expect more Fiona on the front desk was amazing and really helpful and informative its a shame as this was a birthday treat for my wife and if it wasn’t for the fact that we had already made plans in town i would have asked for a different room or refund

Stayed 1 night in Sep 2024

10/10 Excellent

Kate

Travelled with partner

8 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

In a very convenient location. Really enjoyed the food. All staff were professional and attentive. A special ‘thank you’ to Kyra who arranged the return of my husband’s sun hat which he accidentally left behind in our room. We would stay at this hotel again but would upgrade our room as the one we had was located by the air conditioning units, so a little noisy and not a pleasant view from the window.

Stayed 2 nights in Sep 2024

10/10 Excellent

Deborah

Travelled with family

7 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

10/10 Excellent

Rachel

Travelled with partner

6 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Third time staying at this hotel and will be booking again. This is one of my favourite hotels, the service is wonderful, the hotel is beautiful, I really cannot fault it and I cannot wait for my next visit.

Stayed 1 night in Aug 2024

10/10 Excellent

David

4 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Queens Hotel

We arrived early but Jack found us a nice room straight away. Excellent hotel in excellet location, with a many option breakfast and nice bar with wonderful evening snacks.. Definitely recommended..

Stayed 1 night in Aug 2024

10/10 Excellent

Martin

4 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

8/10 Good

NAOMI

Travelled with family

3 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the history and the small details. The Pugin hall is spectacular.

Stayed 1 night in Sep 2024

8/10 Good

Ross

Travelled with family

1 Sept 2024

Liked: Cleanliness, staff & service, amenities

Nice hotel and room. Outside noise was very loud. The charge for a dog was the most we’ve ever paid which was disappointing.

Stayed 1 night in Aug 2024

10/10 Excellent

paul

1 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

8/10 Good

William

Travelled with family

31 Aug 2024

Lovely hotel in great neighbourhood

Stayed 2 nights in Aug 2024

10/10 Excellent

robert

30 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2024

6/10 Okay

Rebecca

29 Aug 2024

We were very disappointed with our room which looked onto a courtyard of the internal roof of what can only be described as the back of the kitchen. This proved to be a noisy experience as there were the sounds of generators and fans all evening. We were only there one night and the staff were apparently “unable” to move us to a different room. Given the fact that we were not stopping long we just felt there was a lack of interest in attempting to offer us with a nice experience. There was a friendly female member of staff who checked us in but I have my suspicions that she was over ruled when attempting to move us to a different room. Such a shame.

Stayed 1 night in Aug 2024