Hilton Garden Inn Stoke on Trent

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Dates

December 2024

January 2025

Family Room, 2 Single Beds, Connecting Rooms

Daily English breakfast (GBP 10 per person)

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Parking available

Gym

Bar

24/7 front desk

Explore the area

Potteries Way Hanley, Stoke-on-Trent, England, ST1 4QA

The Potteries Museum and Art Gallery
2 min walk
The Underground
1 min walk
Stoke-On-Trent Station
6 min drive
Manchester (MAN)
49 min drive

Room options

Premium bedding, in-room safe, individually furnished, laptop workspace

Standard Room, 1 King Bed

24 sq m
City view
Sleeps 2
1 King Bed

Family Room, 2 Single Beds, Connecting Rooms

48 sq m
Sleeps 4
2 Twin Beds

Room, 1 Queen Bed, Accessible

35 sq m
Sleeps 2
1 Queen Bed

Twin Room, 2 Single Beds

24 sq m
Sleeps 2
2 Twin Beds

Room, 1 Queen Bed with Sofa bed

24 sq m
Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Family Room, 1 King Bed, Connecting Rooms

48 sq m
Sleeps 4
1 King Bed

Similar properties

Pool

Free WiFi

Restaurant

Breakfast available

for 1 night

includes taxes & fees

1 Jan - 2 Jan

About this property

Hotel with a fitness center, steps from The Potteries Museum and Art Gallery

This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and self parking.

Hilton Garden Inn Stoke on Trent offers 140 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished. Beds feature premium bedding. 55-inch LCD televisions come with digital channels.

Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.

Our customers tell us they can't get enough of the helpful staff at Hilton Garden Inn Stoke on Trent. During your stay, you're just a quick walk from The Potteries Museum and Art Gallery. Features include free WiFi in public areas, plus a restaurant and a gym. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
English breakfast served weekdays for a fee
Self parking available for a fee
Amenities include a front-desk safe, 3 meeting rooms, and convenience store
Onsite recreation includes a gym
Guests have great things to say about the helpful staff and the overall condition of the property
Steps from The Potteries Museum and Art Gallery and 4 minutes by foot from Regent Theatre
Pets welcome for a fee
Pet-friendly amenities are available, including food and water bowls

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. 3 meeting rooms and coworking spaces are available.

WiFi is free in public spaces. Hilton Garden Inn Stoke on Trent also features a fitness center, coffee/tea in a common area, and laundry facilities. For a fee, parking is available.

This 3.5-star Stoke-on-Trent hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:00 AM and 10:00 AM.

Hilton Garden Inn Stoke on Trent has a restaurant on site.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Uncovered self parking on site (GBP 9.00 per night)
Wheelchair-accessible parking and van parking available
24 hours off-site parking within 164 ft (GBP 9.00 per night)

Food and drink

English breakfast available for a fee weekdays 6:00 AM–10:00 AM: GBP 10 for adults and GBP 10 for children
1 restaurant and 1 coffee shop/cafe
1 bar
Room service available
Coffee/tea in a common area

Things to do

Fitness centre

Family friendly

Free cots/infant beds
Corner/local shop
High chair
Laundry facilities
Snack bar/deli
Soundproofed rooms

Conveniences

Banquet hall
Lift
Front-desk safe
Corner/local shop

Guest services

24-hour front desk
Daily housekeeping
Laundry facilities
Luggage storage
Turndown service

Business services

Coworking spaces
Meeting rooms - 3

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Step-free path to entrance
Well-lit path to entrance
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Smoke-free property
TV in lobby

Room amenities

Bedroom

Air conditioning
Bed sheets
Free cots/infant beds
Heating
Premium bedding

Bathroom

Dressing gowns
Bath or shower
Free toiletries
Hairdryer
Private bathroom
Towels

Entertainment

55-inch LCD TV
Digital channels

Food and drink

Coffee/tea maker
Electric kettle
Free tea bags/instant coffee

Connecting rooms available
Individually furnished
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
Mobile key entry
Phone
Soundproofing
Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: GBP 20 per accommodation, per stay
Weight limit: 75 lbs per pet
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately GBP 10 for adults and GBP 10 for children
Uncovered self parking fee: GBP 9.00 per night
Nearby parking fee: GBP 9.00 per night(164 ft away; open 24 hours)
Pet fee: GBP 20 per accommodation, per stay
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Front desk staff will greet guests on arrival.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Stoke On Trent

Hilton Garden Inn Stoke on Trent Hotel

Hilton Garden Inn Stoke on Trent Stoke-on-Trent

Hilton Garden Inn Stoke on Trent United Kingdom

Hilton Garden Inn Stoke on Trent Hotel Stoke-on-Trent

Hilton Garden Inn Stoke on Trent Reviews

8.8

Excellent

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Paul

Business traveller

10 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Stayed 4 nights in Aug 2024

10/10 Excellent

P

Business traveller

10 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Stayed 4 nights in Aug 2024

10/10 Excellent

Kristen

10 Sept 2024

Stayed 3 nights in Sep 2024

8/10 Good

Toni

10 Sept 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Craig

Travelled with family

8 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Lovely and clean hotel. Great location and good parking as well. Would definitely stay here again.

Stayed 1 night in Sep 2024

4/10 Poor

Luke

Business traveller

8 Sept 2024

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Stayed 1 night in Sep 2024

10/10 Excellent

Rahat

Business traveller

6 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Sep 2024

10/10 Excellent

Roger

6 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Very nice, clean and friendly. Good value.

Stayed 1 night in Sep 2024

10/10 Excellent

Edd

Travelled with family

5 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Aug 2024

8/10 Good

Tom

Travelled with family

4 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Aug 2024

8/10 Good

Ian

1 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing room ! But bloody awful wings from the starter menu, overcooked and no chicken on them

Stayed 1 night in Aug 2024

10/10 Excellent

Mark

Travelled with family

1 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel with friendly staff. Will be staying there again. Its an oasis in a sad town centre

Stayed 2 nights in Aug 2024

10/10 Excellent

Kathryn

29 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024

10/10 Excellent

Miranda

29 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It's great that the hotel is 6mins away from the Museum & Art Gallery.

Stayed 1 night in Aug 2024

10/10 Excellent

Peter

29 Aug 2024

Stayed 1 night in Aug 2024

8/10 Good

Russell

29 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

pottery stopover

Comfortable hotel very clean . Restaurant onsite was good but overwhelmed with big group. Management seemed a bit inflexible. Instructions for parking on arrival could be clearer to avoid inconvenient round trip . Parking just across road was ok

Stayed 1 night in May 2024

8/10 Good

Mohamed, North Shields

Travelled with family

28 Aug 2024

Liked: Cleanliness, amenities, property conditions & facilities

Room was clean, good air conditioning. Breakfast wasn't so good no vegetarian options, only two serving many guests which make it difficult to cover all requirements like cutlery

Stayed 1 night in Aug 2024

10/10 Excellent

Rahat

Travelled with family

27 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel, big and clean

Stayed 1 night in Aug 2024

4/10 Poor

BRIAN

Travelled with partner

27 Aug 2024

Disliked: Cleanliness, staff & service

Directions to parking (" on the opposite side of the road") were misleading as the access is, in fact, from a blocked off side street whose entrance was some several hundred meters away and not clearly signposted. . Full 15 mins wait to check in; only one staff member on duty; visit was on a bank holiday. Could not operate A/C in room resulting in a very disturbed night's sleep in an overhot room; no alternative natural ventilation available. Breakfast; highly unsatisfactory. (Even the girl at checkout said without prompting that it was "totally chaotic").At 09.00 the restaurant was badly overcrowded with people eating (and leaving a mess) all through the reception area. One of the coffee machines had run out of milk, mugs ran out twice, no cutlery/crockery available, self serving area dirty, yoghurt and fruit dishes empty, floor of restaurant dirty, obvious shortage of staff to refill/replace items/clean up between diners. (When challenged, the general manager did apologise for staff shortage and was himself very helpful and apologetic). Further long wait to checkout at about 10.00hrs. Again only one MoS on front desk. Although the individual MsoS were friendly and polite, that could not hide the fact that they were barely able to cope due (apparently) to staff shortages. These facts and the "chaotic" breakfast and dirty, noisy, restaurant area all amounted to a most unsatisfactory visit. I could not recommend this hotel to anybody.

Stayed 1 night in Aug 2024

8/10 Good

El Vincent

Travelled with family

22 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff

Parking was difficult to find unless you have been there. Lack of bath tub. Water splashing outside when taking a shower. Aircon not cold enough. Flaws were compensated by staff from reception, cleaner, cook and dining staff. Very accommodating.

Stayed 2 nights in Aug 2024

10/10 Excellent

Yvonne

21 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family

20 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern, clean

Nice clean and modern hotel with a good spread for breakfast.

Stayed 1 night in Aug 2024

6/10 Okay

Muhammad

Travelled with family

18 Aug 2024

Disliked: Staff & service, amenities

I am writing to provide feedback on my recent stay at your hotel. Unfortunately, my experience was not up to the standards I had expected, and I feel it is important to bring this to your attention. I stayed for one night with my family, and during our stay, we encountered a significant issue with the room. Specifically, none of the electrical sockets in our room were functioning. This meant that we were unable to charge our mobile phones and laptop or use essential items like the hairdryer, which are basic needs during a hotel stay. I reported this issue twice via room service and even went to the reception around 11:00 PM to seek assistance. Despite my efforts, the customer service team repeatedly assured me that someone would come to the room to resolve the issue, but no one ever arrived. This situation was highly disappointing and caused a great deal of inconvenience for my family and me. As paying guests, we expect basic amenities like functioning electrical sockets to be in working order, and we were let down by the lack of response from your staff. I hope you take this feedback seriously and ensure that such issues are addressed promptly in the future. I would appreciate it if you could look into this matter and provide some form of resolution or compensation , thanks

Stayed 1 night in Aug 2024

10/10 Excellent

Gemma

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

Maddy

16 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great hotel and excellent room, big and nice and clean. We found it very difficult to find the car park but not problems thereafter. Would stay here again.

Stayed 1 night in Aug 2024