Best Western Stoke on Trent City Centre Hotel

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Dates

January 2025

February 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

Hot tub

Gym

Parking available

Pool

Bar

Explore the area

66 Trinity Street Hanley, Stoke-on-Trent, England, ST1 5NB

Regent Theatre
3 min walk
The Potteries Museum and Art Gallery
4 min walk
Victoria Hall
5 min walk
Manchester (MAN)
40 min drive

Room options

Executive Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Sleeps 3
1 Double Bed and 1 Double Sofa Bed

Suite, 1 Double Bed, Non Smoking

Sleeps 2
1 Double Bed

Family Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Sleeps 3
1 Double Bed and 1 Double Sofa Bed

Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, 2 Single Beds, Non Smoking

Sleeps 2
2 Twin Beds

Standard Room, 1 Single Bed, Non Smoking

Sleeps 1
1 Twin Bed

Standard Room, 1 Double Bed, Non Smoking

Sleeps 2
1 Double Bed

Executive Room, 1 Double Bed, Non Smoking

Sleeps 2
1 Double Bed

Standard Room, 2 Single Beds, Non Smoking

Sleeps 2
2 Twin Beds

Family Room, Multiple Beds, Non Smoking

Sleeps 4
1 Double Bed and 2 Twin Beds

Superior Suite, 1 Double Bed, Non Smoking

Sleeps 2
1 Double Bed

About this property

Hotel with a health club, a quick walk to Regent Theatre

This hotel features an indoor pool, a health club, and a bar/lounge. WiFi in public areas is free. Additionally, a sauna, a conference center, and a coffee shop/cafe are onsite.

Best Western Stoke on Trent City Centre Hotel offers 135 accommodations with coffee/tea makers and hair dryers. Plasma televisions come with premium digital channels.

Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

During your stay at Best Western Stoke on Trent City Centre Hotel, you're just a quick walk from Regent Theatre. You'll find features like free WiFi in public areas, plus an indoor pool and a gym.

Free WiFi
Enjoy a bite to eat at Restaurant 66, a buffet restaurant that serves British cuisine
Buffet breakfast served daily for a fee
Self parking available for a fee
Take a swim in the indoor pool or soak in the spa tub
Services include dry cleaning/laundry, luggage storage, and wedding services
Onsite recreation includes a gym, a steam room, and a sauna
Just a 3-minute walk from Regent Theatre and 5 minutes by foot from Victoria Hall

As a guest of Best Western Stoke on Trent City Centre Hotel, you'll find an indoor pool, a health club, a spa tub, and a sauna. There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business center and 9 meeting rooms. Event space at this hotel measures 7610 square feet (707 square meters) and includes a conference center. The business-friendly Best Western Stoke on Trent City Centre Hotel also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. For a fee, parking is available.

Smoking is allowed in designated areas at this Stoke-on-Trent hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Restaurant 66 - This buffet restaurant specializes in British cuisine and serves breakfast only.

Bennett s Bar - This lobby lounge serves lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Languages

English, Polish, Romanian

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Self parking on site (GBP 7.50 per day)
Motorhome/coach/lorry parking on site

Food and drink

Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: GBP 14.50 for adults and GBP 7.00 for children
1 coffee shop/cafe
1 bar
Room service available
Coffee/tea in a common area

Restaurants on site

Restaurant 66
Bennett s Bar

Things to do

Fitness centre
Indoor pool
Sauna
A hot tub
Steam room

Family friendly

Indoor pool
Laundry facilities

Conveniences

Free newspapers in reception

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Wedding services

Business services

Business centre
Conference centre (7610 square feet of space)
Meeting rooms - 9

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Wheelchair-accessible (may have limits)

Designated smoking areas
Fireplace in reception
TV in lobby

Room amenities

Bedroom

Bed sheets

Bathroom

Free toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels

Entertainment

Digital channels
Plasma TV
Premium channels

Food and drink

Coffee/tea maker

Connecting rooms available
Desk
Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

This property is closed from November 27 2022 to December 31 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Children 12 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for GBP 15.0 per night.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Breakage deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately GBP 14.50 for adults and GBP 7.00 for children
Self parking fee: GBP 7.50 per day
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: GBP 15.0 per night
Facilities fee: GBP 6.50 per person, per day and includes use of: sauna; spa tub; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a debit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quality Stoke Stoke-on-trent

Stoke Quality Hotel

Quality Stoke

Quality Hotel Stoke Stoke-on-trent

Quality Hotel Stoke Trent Stoke-on-trent

Quality Hotel Stoke Trent

Quality Stoke Trent Stoke-on-trent

Quality Stoke Trent

Best Stoke On Trent City

Quality Hotel Stoke on Trent

Best Western Stoke on Trent City Centre Hotel Hotel

Best Western Stoke on Trent City Centre Hotel Stoke-on-Trent

Best Western Stoke on Trent City Centre Hotel Reviews

7.0

Good

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

6/10 Okay

Mark

21 Nov 2022

Liked: Staff & service

Disliked: Property conditions & facilities

Water torture!

The hotel was ok and in a great location for our visit to Stoke-on-Trent. The room we were given was small, with the double bed up against the wall. When in the room there was the sound of water running and this never stopped, even after telling the reception and was told by them that the maintenance people would sort it out, but no, it kept on running! It was like water torture! So if room 317 is allocated to you, then insist on another room!! The breakfast was good and the staff serving were all very friendly and helpful.

Stayed 2 nights in Nov 2022

8/10 Good

Lauren

17 Nov 2022

Stayed 1 night in Nov 2022

8/10 Good

Kenneth

Travelled with group

15 Nov 2022

Liked: Staff & service

It was ok

Stayed 1 night in Nov 2022

10/10 Excellent

Michael

12 Nov 2022

Stayed 1 night in Nov 2022

2/10 Terrible

Verified traveller

31 Oct 2022

Disliked: Staff & service, property conditions & facilities, room comfort

worse experience

First ever experience to stay in Best Western Hotel. No heating for the duration of stay, asked several times, experience cold feet. I was told at one point by one of the receptionists that's why duvet are provided. Had to checked out.

Stayed 1 night in Oct 2022

6/10 Okay

David

Travelled with family

30 Oct 2022

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Great location, way too tired.

Staff were excellent at solving problems... If which there were a few. The hotel is VERY tired and a bit scabby. The room needs a good scrub too, not the cleanest! 😞

Stayed 2 nights in Oct 2022

8/10 Good

Nikki

Travelled with family

30 Oct 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2022

10/10 Excellent

A

29 Oct 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal location for Regent Theatre goers

We were greated by a friendly recepcionist who was very helpful and polite. The bedroom was clean and spacious with everything needed for a short stay. The buffet style breadfast was plentiful and well cooked. The hotel is very close to the centre of town. Ideal if going to the Regent Theatre as it is only a short 5 minute walk away. Would recommend this hotel if staying in Stoke

Stayed 1 night in Oct 2022

2/10 Terrible

Stephen

Travelled with family

28 Oct 2022

Disliked: Cleanliness, amenities, property conditions & facilities

After a 9 hour drive from the North of Scotland we looked forward to a meal and bed, that first night the room was so hot due to the radiator stuck full open due to no thermostat being fitted. We had the windows open which due to the noise off the road exacerbated the lack of sleep. The next morning we went to the swimming pool to try and unwind but then to be charged 6pp to use the pool (and empty hot tub). We spoke to the receptionist regarding the radiator and a supposed maintenance person looked at the radiator which did not get fixed, spoke to the receptionist again regarding this and was told he could not fit a replacement thermostat, FYI this is a 2 second job to screw on a unit. The attitude and inability to resolve this matter meant a second night of no sleep in a furnace of a bedroom. Just what we needed for a 9 hour drive home. Stayed in many Best Western hotels and this by far is the arm pit of them all. Hope they learn some manners and customer services and look after their guests.

Stayed 2 nights in Oct 2022

6/10 Okay

Graham

26 Oct 2022

Stayed 1 night in Oct 2022

6/10 Okay

joseph

Travelled with family

25 Oct 2022

Liked: Staff & service

The property is fine for the price paid. Staff are pleasant and helpful.

Stayed 1 night in Oct 2022

4/10 Poor

Alain

Travelled with family, Travelled with family and small children

23 Oct 2022

Liked: Cleanliness, amenities

Disliked: Staff & service

Old. In desperate need of refurb

Stayed 2 nights in Oct 2022

8/10 Good

FREDERIC

20 Oct 2022

Liked: Cleanliness, staff & service, property conditions & facilities

This is a tired building, but in the process of being refurbished, which meant fresh paint smells.The room was very clean, even though with a bland boring decor. A newly refitted bathroom helped improve the impression. All staff were friendly and welcoming. A disappointment was that at 21h00 the restaurant was already closed. Breakfast was fine. The area around the hotel is kept clean (the outside still needs refurbishing) but suffers from the fact that this corner of Stoke on Trent is dull and boring

Stayed 1 night in Oct 2022

10/10 Excellent

Nigel

19 Oct 2022

Stayed 2 nights in Oct 2022

6/10 Okay

Laura

Travelled with family

17 Oct 2022

Liked: Cleanliness, room comfort

Disliked: Staff & service

Pretty basic, a bit disappointing

Hotel was clean, fairly comfortable etc but a bit dated and basic, could do with tlc. We were disappointed to find that the leisure centre was closed for a few weeks (planned), which had we known, would have booked elsewhere for our fairly last minute booking, as was primarily for the kids to relax after very long drive. Also facilities basic, we had a family room but when I phoned down to reception (on my mobile because room phone broken) to ask if there were any hot chocolate sachets for the kids, was told, no, only tea and coffee. Just found things pretty sub standard and attitude wise, no real apology offered for inconvenience or offer of help. Little accomodations would have helped make it much better for the kids

Stayed 1 night in Oct 2022

4/10 Poor

Melanie

Travelled with family

15 Oct 2022

Disliked: Property conditions & facilities, room comfort

Upgrade needed.

Room was very small. Double bed also felt tiny. The room was boiling hot and it was impossible to turn off heating. We opened the windows but then got all the noise from the street. Shower had 0 power and felt like a trickle although it was warm. My 7 year old daughter commented on it being an “old hotel” because the bath was cracked and the paint flaking. When a 7 year old notices - you need an upgrade. It did the job of a bed for the night but wouldn’t stay for more than a night.

Stayed 1 night in Oct 2022

8/10 Good

David

Travelled with family

8 Oct 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything was fine for a couple of night stay

Stayed 2 nights in Oct 2022

8/10 Good

Stéphane

8 Oct 2022

Stayed 1 night in Oct 2022

8/10 Good

Daniel

8 Oct 2022

Liked: Cleanliness, staff & service

Disliked: Room comfort

Quick Stop.

The first room we were sent was very small and even smaller bed. We were moved to a much better room. The property is obviously older but maintained moderately well

Stayed 1 night in Oct 2022

8/10 Good

Catherine

Travelled with group

7 Oct 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2022

8/10 Good

Joanne

Travelled with family

1 Oct 2022

Liked: Room comfort

Theatre stay Stoke on Trent

Its an old hotel. Reviews before we arrived had me thinking the worse. Agsin its an old hotel, we had a room in the newer extension. Room is dated but was fine. Does it need a coat of paint and bathroom updating yes but it isn't as bad as some reviews led us to believe. Didn't eat at the hotel so can't comment on the food. If going to Regent Theatre its a short walk from the hotel. Would i stay again, yes its wasn't brilliant and it wasn't terrible also.

Stayed 2 nights in Sep 2022

8/10 Good

Carlo

28 Sept 2022

Stayed 1 night in Sep 2022

8/10 Good

Jackie

26 Sept 2022

Stayed 1 night in Sep 2022

8/10 Good

Scott

Travelled with family

26 Sept 2022

Liked: Cleanliness, staff & service, room comfort

Stayed 2 nights in Sep 2022

8/10 Good

Craig

Travelled with family

19 Sept 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good, comfy hotel

Stayed here many times now. Good, comfy rooms bathrooms could do with updating. The parking should be free seeing as it's next to the hotel. The swimming pool is really good and the breakfast was very very good.

Stayed 1 night in Sep 2022