Mercure London Staines-upon-Thames Hotel

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Dates

January 2025

February 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Room service

24/7 front desk

Parking available

Pet-friendly

Laundry

Explore the area

Thames Street, Staines, England, TW18 4SJ

Staines Bridge
‪6 min walk‬
Royal Holloway, University of London
‪5 min drive‬
Thorpe Park
‪6 min drive‬
London (LHR-Heathrow)
‪21 min drive‬

Room options

Twin Room, River View

Exceptional

15 sq m
River view
Sleeps 2
2 Twin Beds

Classic Room, 1 Double Bed

Good

15 sq m
City view
Sleeps 2
1 Double Bed

Privilege, Room, 1 Queen Bed

Very good

15 sq m
Sleeps 2
1 Queen Bed

In-room safe, desk, blackout curtains, iron/ironing board

Double Room, River View

Good

16.5 sq m
River view
Sleeps 2
1 Double Bed

Family Room, 1 Double Bed with Sofa bed (Classic)

15 sq m
River view
Sleeps 3
1 Double Bed and 1 Double Sofa Bed

Similar properties

Pet-friendly

Free WiFi

Restaurant

Breakfast available

for 1 night

includes taxes & fees

30 Jan - 31 Jan

About this property

Riverwalk hotel with bars and a 24-hour front desk

Along with a restaurant, this smoke-free hotel has 2 bars/lounges and self parking. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and a meeting room are onsite. Housekeeping is available on request.

Mercure London Staines-upon-Thames Hotel offers 88 accommodations with safes and complimentary bottled water. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

During your stay at Mercure London Staines-upon-Thames Hotel, you're just a quick walk from Thames River. You'll find features like free WiFi in public areas, plus 2 bars and a restaurant.

Free WiFi
Enjoy international cuisine while dining at Riverside Restaurant
Continental breakfast served daily for a fee
Self parking available for a fee
Amenities include a front-desk safe, a business center, and a meeting room
Steps from Thames River and 12 minutes by car from Windsor Castle
Pets welcome for a fee

There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A business center and a meeting room are available.

WiFi is free in public spaces. The business-friendly Mercure London Staines-upon-Thames Hotel also features a terrace, a garden, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Staines hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7 AM to 9 AM.

Riverside Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Lounge Bar - Onsite bar.

24-hour room service is available.

Languages

Arabic, Chinese (Mandarin), Croatian, Czech, Danish, Dutch, English, French, German, Hindi, Hungarian, Italian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (GBP 10.00 per day)
Limited on-site parking

Food and drink

Continental breakfast available for a fee daily 7 AM–9 AM: GBP 7.00 per person
1 restaurant
2 bars/lounges
24-hour room service

Restaurants on site

Riverside Restaurant
Lounge Bar

Family friendly

Free cots/infant beds
Laundry facilities
Rollaway/extra beds (surcharge)

Conveniences

Banquet hall
Front-desk safe

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage

Business services

Business centre
A meeting room

Outdoors

Garden
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Upper floors accessible by stairs only

At least 80% of lighting from LEDs
At least 80% of food locally sourced
At least 80% organic food
Biodegradable coffee stirrers
Biodegradable drinking straws
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drinks bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
Smoke-free property

Room amenities

Bedroom

Bed sheets
Blackout drapes/curtains
Free cots/infant beds
Heating
Portable fan
Rollaway/extra beds (surcharge)

Bathroom

Eco-friendly toiletries
Private bathroom
Shower/bath combination
Towels

Entertainment

32-inch LCD TV
Premium channels
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water

Connecting rooms available
Desk
Eco-friendly cleaning products provided
Iron/ironing board
LED light bulbs
Phone
Safe
Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

Late check-out fee: GBP 50

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: GBP 10 per pet, per day
Maximum 1 pets
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for GBP 10.0 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for continental breakfast: approximately GBP 7.00 per person
Self parking fee: GBP 10.00 per day
Pet fee: GBP 10 per pet, per day
Service animals are exempt from fees
Late check-out fee: GBP 50 (subject to availability)
Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Staines-upon-Thames

Mercure Hotel Staines-upon-Thames

Mercure London Staines-upon-Thames

Mercure London Staines-upon-Thames Hotel

Mercure Staines-upon-Thames

Mercure Staines-upon-Thames Hotel

Staines-upon-Thames Hotel

Accor Thames Hotel Staines

Mercure Thames Lodge Staines Hotel Staines

Mercure Thames Hotel Staines

Mercure London Staines-upon-Thames Hotel Hotel

Mercure London Staines-upon-Thames Hotel Staines

Mercure London Staines-upon-Thames Hotel Hotel Staines

Mercure London Staines-upon-Thames Hotel Reviews

8.2

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

4/10 Poor

Daniel

Travelled with group

15 Oct 2024

Disliked: Staff & service, property conditions & facilities, room comfort

Room was poor, so called 'River view' was completely blocked by a big tree. Room was very cold, the kettle didn't work at all, and the bathroom small

Stayed 2 nights in Oct 2024

10/10 Excellent

Kevin

10 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

10/10 Excellent

Adam

9 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

8/10 Good

anna

7 Oct 2024

Liked: Cleanliness, staff & service

Lovely view of river

Stayed 1 night in Oct 2024

10/10 Excellent

Stephanie Jayne, London

6 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really enjoyed the stay and i will be back!

Stayed 1 night in Oct 2024

2/10 Terrible

Anthony

28 Sept 2024

Liked: Amenities

NO SLEEP ALL NIGHT. Fire alarm went off at 1am and again at 4pm. Staff blamed this on steam from someone’s bathroom. Also when alarms went off none of the lamps in the room worked. Very unsafe. Plus noise from very close railway line and planes.

Stayed 1 night in Sep 2024

8/10 Good

Phil

27 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice river setting

A nice hotel on the river. Well kept to a high standard and friendly, helpful staff

Stayed 1 night in Sep 2024

10/10 Excellent

Inese

Business traveller, Travelled with partner

27 Sept 2024

Liked: Cleanliness, staff & service, amenities

I was pleasantly surprised about room and staff service 😍👌 some 4 star hotel staff should take example how to give a good service. Definitely recommend this hotel and will stay again in future. ⭐️⭐️⭐️⭐️⭐️

Stayed 1 night in Sep 2024

10/10 Excellent

Richy

Business traveller

26 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay Stayed in room with view and balcony 👍 Excellent staff on reception in the morning

Stayed 2 nights in Sep 2024

4/10 Poor

Tom

25 Sept 2024

Liked: Cleanliness

Disliked: Staff & service

Stayed 2 nights in Sep 2024

6/10 Okay

James, Harrow

Travelled with partner

24 Sept 2024

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

The room was clean and nice but without air con and only able to open the windows slightly it got far too hot. Even though it was raining overnight

Stayed 1 night in Sep 2024

10/10 Excellent

Graham

23 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location, spotless rooms and a great breakfast

Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Business traveller

22 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Nice enough location but the hotel is not run for a guest experience!

Stayed 1 night in Sep 2024

8/10 Good

Carolyn

22 Sept 2024

Stayed 1 night in Sep 2024

10/10 Excellent

Robert

22 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Was a lovely big room amazing bed with in walking distance to everything shopping center train and bus station all within 7 mins walk

Stayed 1 night in Aug 2024

10/10 Excellent

Gordon

Travelled with family

21 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Sep 2024

6/10 Okay

Melissa

Travelled with partner

14 Sept 2024

Liked: Cleanliness, amenities, property conditions & facilities

No lift. For a hotel close to the airport and most guest having heavy luggage it shocked me. No breakfast included and staff aren’t overly friendly on the front desk. Lovely big bed and very clean. Nothing in the area if you are looking for food.

Stayed 1 night in Sep 2024

8/10 Good

Elizabeth

7 Sept 2024

We booked a room for one night to be closer to Heathrow Airport for a flight the next day. After confirming that a late night check in was available, we arrived around 10.30 pm. We were offered a wake up call at checkin which was thoughtful. We asked for a nightcap at the bar, and were told he could bring it to our rooms if we wanted to. We spent a pleasant half hour having a drink and chatting to the staff. When we retired to our room, again more drinks were offered through room service. The room was very clean. The air con machine was not producing any cold air, so we turned it off as it was not worth the noise. The hotel has been decorated to keep the place maintained, but it is dated, and there is only so much a lick of paint do. Needs a proper renovation. But, as the paying guest wants a 5 star stay at a 1 star price, I feel for these businesses. Would I stay here again? Yes, it was within a 20 minutes rush hour drive to Heathrow, the beds were comfy, there was paid parking on site and the staff were really friendly and helpful.

Stayed 1 night in Sep 2024

4/10 Poor

Lina

7 Sept 2024

Liked: Property conditions & facilities

Disliked: Staff & service, amenities

Cleanliness

Stayed 3 nights in Sep 2024

8/10 Good

Tunde

6 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay in Mercure Staines

Hotel is perfectly located with viewing over the river thames. Easy access to transportation, restaurants and nearly all major shops. We felt safe for our 5 days stay. The staff are excellentfrom checking in to departure.

Stayed 5 nights in Aug 2024

8/10 Good

Mark

5 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

Wendy

Travelled with family

27 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Aug 2024

8/10 Good

Louise

Travelled with partner

27 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Nice setting

Stayed 1 night in Aug 2024

8/10 Good

Rebecca

Travelled with family

23 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good location and short walk to town. Comfy bed Wasn't impressed that main shower didnt work and had been replaced by a smaller shower attached to tap therefore Incouldnt have a shower. Was located on a ground floor room overlooking the car park. It was secure but maybe not the most appropriate when travelling with a child.

Stayed 2 nights in Aug 2024

10/10 Excellent

Katy

Travelled with family

22 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed over before a trip to LEGOland. Parking was onsite and cheap (£5 for 24 hours), the breakfast was delicious and the room was spacious and comfortable.

Stayed 1 night in Aug 2024