Staines Hotel

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Dates

March 2025

April 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Room service
24/7 front desk
Parking available
Pet-friendly

Explore the area

Thames Street, Staines, England, TW18 4SJ

Thorpe Park
‪6 min drive‬
Windsor Castle
‪12 min drive‬
LEGOLAND® Windsor
‪13 min drive‬
London (LHR-Heathrow)
‪21 min drive‬

Room options

Deluxe Double Room, 1 Double Bed

16 sq m
Sleeps 2
1 Double Bed

Classic Double Room, 1 Double Bed

16 sq m
Sleeps 2
1 Double Bed

Room, 2 Single Beds, River View

16 sq m
Sleeps 2
2 Twin Beds

In-room safe, desk, blackout curtains, iron/ironing board

Classic Double Room, River View

16 sq m
Sleeps 2
1 Double Bed

Family Room, Multiple Beds

16 sq m
Sleeps 3
1 Double Bed and 1 Twin Bed

Similar properties

Free WiFi
Restaurant
Air conditioning
Breakfast available

for 1 room

includes taxes & fees

8 Apr - 9 Apr

About this property

Riverwalk hotel with bars and a 24-hour front desk

Along with a restaurant, this smoke-free hotel has 2 bars/lounges and self parking. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and a meeting room are onsite. Housekeeping is available on request.

Staines former Mercure hotel offers 88 accommodations with safes and complimentary bottled water. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

During your stay at Staines former Mercure hotel, you're just a quick walk from Thames River. You'll find features like free WiFi in public areas, plus 2 bars and a restaurant.

Free WiFi
Enjoy international cuisine while dining at Riverside Restaurant
Continental breakfast served daily for a fee
Self parking available for a fee
Amenities include a front-desk safe, a business center, and a meeting room
Steps from Thames River and 12 minutes by car from Windsor Castle
Pets welcome for a fee

There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A business center and a meeting room are available.

WiFi is free in public spaces. The business-friendly Staines former Mercure hotel also features a terrace, a garden, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Staines hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7 AM to 9 AM.

Riverside Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Lounge Bar - Onsite bar. Open daily.

24-hour room service is available.

Languages

Arabic, Chinese (Mandarin), Croatian, Czech, Danish, Dutch, English, French, German, Hindi, Hungarian, Italian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Parking on site (GBP 10 per day)
Limited on-site parking

Food and drink

Daily continental breakfast available 7 AM to 9 AM for a fee: GBP 7 per person
2 bars/lounges
A restaurant

Restaurants on site

Lounge Bar
Riverside Restaurant

Family friendly

Free cot
Laundry facilities
Rollaway/extra bed (surcharge)

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)

Business services

Business centre
Meeting room

Outdoors

Garden
On a river
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot
Rollaway/extra bed (surcharge)

Bathroom

Free toiletries
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

32-inch LCD TV with premium satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water

Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Heating
Iron/ironing board
LED lighting
Phone
Portable fan
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

Late check-out fee: GBP 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 10 per pet, per day
Maximum 1 pets
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for GBP 10.0 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for continental breakfast: approximately GBP 7.00 per person
Self parking fee: GBP 10.00 per day
Pet fee: GBP 10 per pet, per day
Service animals are exempt from fees
Late check-out fee: GBP 50 (subject to availability)
Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Staines-upon-Thames

Mercure Hotel Staines-upon-Thames

Mercure London Staines-upon-Thames

Mercure London Staines-upon-Thames Hotel

Mercure Staines-upon-Thames

Mercure Staines-upon-Thames Hotel

Staines-upon-Thames Hotel

Accor Thames Hotel Staines

Mercure Thames Lodge Staines Hotel Staines

Mercure Thames Hotel Staines

Staines Former Mercure

Staines former Mercure hotel Hotel

Staines former Mercure hotel Staines

Mercure London Staines upon Thames Hotel

Staines former Mercure hotel Hotel Staines

Staines Hotel Reviews

8.4

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

10/10 Excellent

Michelle

22 Dec 2024

Stayed 1 night in Dec 2024

10/10 Excellent

Jana

22 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great proximity to LHR (around 20 minutes drive), comfortable bed and spacious room, great and helpful staff.

Stayed 1 night in Dec 2024

8/10 Good

Ann

Travelled with partner

21 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely position next to the Thames.

Stayed 1 night in Dec 2024

10/10 Excellent

Steven Ivan

Travelled with family

20 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Very nice room aling the river

Stayed 1 night in Oct 2024

8/10 Good

John, Goole

Travelled with family, Travelled with partner

15 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent value for money. Comfortable bed and pillows. Good position on the river bank and an easy walk into the town centre if you need to.

Stayed 1 night in Dec 2024

8/10 Good

Scott

9 Dec 2024

Liked: Cleanliness, staff & service, room comfort

Disliked: Property conditions & facilities

Nice experience with room for a little improvement

The location on the river with parking was excellent. On arrival the staff was very friendly 🙂. Nice little bar area was cosy, the back of hotel had a very nice out door patio overlooking the river. If theres 1 thing that lets it down its the cheap table and chairs down stairs which gives it a cheap feel, and the room needs a colour transformation to make it feel warmer, with a slightly more modern feel. The view from the balcony was pricless even on a cold winters night.. overall it was a pleasent stay with my comments being a positive rather than a negative as id give it a solid 7/10 with room to slight improvement to get it to a 9/10. Scott & Nina xx

Stayed 1 night in Dec 2024

6/10 Okay

sanjeev

Business traveller

8 Dec 2024

Disliked: Property conditions & facilities

Stayed 2 nights in Dec 2024

10/10 Excellent

Deborah

2 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Nov 2024

10/10 Excellent

Andrew

29 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great value hotel

Stayed 1 night in Nov 2024

2/10 Terrible

Andy

27 Nov 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Awful, poor service and not well maintained. Food was very limited and cold

Stayed 1 night in Nov 2024

8/10 Good

Peter, Huddersfield

26 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov 2024

10/10 Excellent

John

24 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unplanned stay near LHR T3

Wasn’t planning to stay near Heathrow but Storm Bert and a cancelled flight had other ideas. The hotel was perfect after a tiring day and the staff were great👍

Stayed 1 night in Nov 2024

4/10 Poor

Iain

Business traveller

24 Nov 2024

Liked: Cleanliness

Disliked: Room comfort

Don’t think I’ll stay here again.

I booked the hotel as it stated free parking but when I got to the hotel, car parking was £10 a night. The weather was cold and I was advised that radiators in the bedrooms are not switched on! My room was so cold. The only plus point was breakfast. Lots of choice and the quality was good.

Stayed 2 nights in Nov 2024

10/10 Excellent

Simon

Travelled with partner

24 Nov 2024

Liked: Cleanliness, staff & service

Good location nice staff easy for the town.

Stayed 1 night in Nov 2024

6/10 Okay

G

21 Nov 2024

Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Business traveller

19 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good enough for one night

For the price, the room did the job. Potentially not at the standard of other Mercure hotels but it was good for one night and convenient access to Heathrow. There was quite a lot of noise from the road as well as something mechanical in the hotel that would go on and off. The room was cold when I checked in but there were electric heaters which soon warmed the room. There was plenty of hot water and the bed was comfy.

Stayed 1 night in Nov 2024

8/10 Good

Nicola

12 Nov 2024

Liked: Property conditions & facilities, room comfort

Family trip

Lovey hotel, great location for our trip to Thorpe Park. Reasonable priced parking, 10.00 for 24hrs. Would be fab if free 😀

Stayed 1 night in Nov 2024

8/10 Good

Matthew

11 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable

Easy check in, comfortable and clean. The only negative was the breakfast which was terrible! For £17.50 per head I expect a little bit better.

Stayed 1 night in Nov 2024

10/10 Excellent

Matthew

Business traveller

11 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff were excellent. Extremely helpful

Stayed 1 night in Nov 2024

10/10 Excellent

Don

10 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov 2024

10/10 Excellent

Cindy

9 Nov 2024

Rooms were spacious and very nice. Great breakfast included. Staff were pleasant and helpful. The Manager Magna was exceptional. Always ensuring we had anything we needed

Stayed 1 night in Nov 2024

8/10 Good

Tony

Business traveller

8 Nov 2024

Liked: Cleanliness, staff & service, room comfort

As expected.

View of river from room was lovely, bathroom fittings (taps etc a bit tatty rather like mine at home). Trains very noisey going over bridge woke me up a few times. Problems with getting a receipt, i cant understand why almost all hotels including this one can't provide a correct receipt for business travellers to allow VAT to be reclaimed.,

Stayed 1 night in Nov 2024

8/10 Good

paul

7 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for a nights accommodation near heathro

Ideal location for picking up passengers from Heathrow and a surprisingly quiet location next to a busy road. Got last space in the hotel car park but another car park was next to theirs. Only stayed for a short period to sleep only. Had we stayed for breakfast we would have enjoyed the view over the Thames. Very dog friendly. Didn’t eat so can’t comment on food.

Stayed 1 night in Nov 2024