Mercure London Staines-upon-Thames Hotel

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Dates

December 2024

January 2025

In-room safe, desk, blackout curtains, iron/ironing board

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar

Parking available

Room service

24/7 front desk

Breakfast available

Pet-friendly

Explore the area

Thames Street, Staines, England, TW18 4SJ

Staines Bridge
6 min walk
Royal Holloway, University of London
5 min drive
Thorpe Park
6 min drive
London (LHR-Heathrow)
21 min drive

Room options

Twin Room, River View

15 sq m
River view
Sleeps 2
2 Twin Beds

Classic Room, 1 Double Bed

15 sq m
City view
Sleeps 2
1 Double Bed

Privilege, Room, 1 Queen Bed

15 sq m
Sleeps 2
1 Queen Bed

Double Room, River View

16.5 sq m
River view
Sleeps 2
1 Double Bed

Family Room, 1 Double Bed with Sofa bed (Classic)

15 sq m
River view
Sleeps 3
1 Double Bed and 1 Double Sofa Bed

Similar properties

Pet-friendly

Free WiFi

Restaurant

Breakfast available

for 1 night

includes taxes & fees

8 Dec - 9 Dec

About this property

Riverwalk hotel with bars and a 24-hour front desk

Along with a restaurant, this smoke-free hotel has 2 bars/lounges and self parking. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and a meeting room are onsite. Housekeeping is available on request.

Mercure London Staines-upon-Thames Hotel offers 88 accommodations with safes and complimentary bottled water. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

During your stay at Mercure London Staines-upon-Thames Hotel, you're just a quick walk from Thames River. You'll find features like free WiFi in public areas, plus 2 bars and a restaurant.

Free WiFi
Enjoy international cuisine while dining at Riverside Restaurant
Continental breakfast served daily for a fee
Self parking available for a fee
Amenities include a front-desk safe, a business center, and a meeting room
Steps from Thames River and 12 minutes by car from Windsor Castle
Pets welcome for a fee

There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A business center and a meeting room are available.

WiFi is free in public spaces. The business-friendly Mercure London Staines-upon-Thames Hotel also features a terrace, a garden, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Staines hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7 AM to 9 AM.

Riverside Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Lounge Bar - Onsite bar.

24-hour room service is available.

Languages

Arabic, Chinese (Mandarin), Croatian, Czech, Danish, Dutch, English, French, German, Hindi, Hungarian, Italian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (GBP 10.00 per day)
Limited on-site parking

Food and drink

Continental breakfast available for a fee daily 7 AM–9 AM: GBP 7.00 per person
1 restaurant
2 bars/lounges
24-hour room service

Restaurants on site

Riverside Restaurant
Lounge Bar

Family friendly

Free cots/infant beds
Laundry facilities
Rollaway/extra beds (surcharge)

Conveniences

Banquet hall
Front-desk safe

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage

Business services

Business centre
A meeting room

Outdoors

Garden
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Upper floors accessible by stairs only

At least 80% of lighting from LEDs
At least 80% of food locally sourced
At least 80% organic food
Biodegradable coffee stirrers
Biodegradable drinking straws
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drinks bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
Smoke-free property

Room amenities

Bedroom

Bed sheets
Blackout drapes/curtains
Free cots/infant beds
Heating
Portable fan
Rollaway/extra beds (surcharge)

Bathroom

Eco-friendly toiletries
Private bathroom
Shower/bath combination
Towels

Entertainment

32-inch LCD TV
Premium channels
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water

Connecting rooms available
Desk
Eco-friendly cleaning products provided
Iron/ironing board
LED light bulbs
Phone
Safe
Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

Late check-out fee: GBP 50

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: GBP 10 per pet, per day
Maximum 1 pets
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for GBP 10.0 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for continental breakfast: approximately GBP 7.00 per person
Self parking fee: GBP 10.00 per day
Pet fee: GBP 10 per pet, per day
Service animals are exempt from fees
Late check-out fee: GBP 50 (subject to availability)
Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Staines-upon-Thames

Mercure Hotel Staines-upon-Thames

Mercure London Staines-upon-Thames

Mercure London Staines-upon-Thames Hotel

Mercure Staines-upon-Thames

Mercure Staines-upon-Thames Hotel

Staines-upon-Thames Hotel

Accor Thames Hotel Staines

Mercure Thames Lodge Staines Hotel Staines

Mercure Thames Hotel Staines

Mercure London Staines-upon-Thames Hotel Hotel

Mercure London Staines-upon-Thames Hotel Staines

Mercure London Staines-upon-Thames Hotel Hotel Staines

Mercure London Staines-upon-Thames Hotel Reviews

7.4

Good

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

8/10 Good

Rebecca

Travelled with family

23 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good location and short walk to town. Comfy bed Wasn't impressed that main shower didnt work and had been replaced by a smaller shower attached to tap therefore Incouldnt have a shower. Was located on a ground floor room overlooking the car park. It was secure but maybe not the most appropriate when travelling with a child.

Stayed 2 nights in Aug 2024

10/10 Excellent

Katy

Travelled with family

22 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed over before a trip to LEGOland. Parking was onsite and cheap (£5 for 24 hours), the breakfast was delicious and the room was spacious and comfortable.

Stayed 1 night in Aug 2024

6/10 Okay

katherine

18 Aug 2024

Liked: Cleanliness, staff & service

Stayed 1 night in Aug 2024

10/10 Excellent

Ben

Travelled with family

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dog friendly

Very welcoming with our dog, Pablo. We had a beautiful view of the river and a balcony which was a nice surprise and good for the dog. The bed was huge and very comfortable

Stayed 1 night in Aug 2024

10/10 Excellent

david

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very good state of decoration in public areas and in the bedroom. Friendly staff, comfortable lounges and bar and peaceful terrace overlooking the River Thames. Good wifi, bed a super king size, large TV, probably 45". Bathroom had a bath and shower combination. Very good buffet breakfast including mixed fruit. The original hotel facia is attractive, pity about the large metal container in the adjacent car park. Great for walks along the river and the shops and market.

Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Business traveller

17 Aug 2024

Liked: Cleanliness, staff & service, room comfort

Disliked: Property conditions & facilities

Stayed 2 nights in Aug 2024

10/10 Excellent

Sally

17 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great value for money, nice location by the river

Stayed 1 night in Aug 2024

2/10 Terrible

David

Business traveller

11 Aug 2024

Terrible (well non-existent) Customer Service

Accidentally booked the wrong day. Tried to change it on the same day was booked but as a non-cancellable room they would not move the date by one day. Customer service is therefore considered terrible and I would never book this hotel again, or any in this group of hotels as I know several people that have stayed in Accor Group hotels and have a variety of issues including theft. And nothing is ever done at hotel or Group level, they simply dont care. I only booked because it was so close to the audit i was doing. Rather than pay this hotel any more money i elected to drive a 6 hour round trip instead.

Stayed 1 night in Jul 2024

8/10 Good

Stephen

11 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

breakfast could be better for the price, There is room for improvement, but overall the hotel was good for the price!

Stayed 1 night in Aug 2024

10/10 Excellent

raymond

Business traveller

10 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location lovely hotel great value for money. 10/10

Stayed 1 night in Aug 2024

4/10 Poor

Craig

Business traveller

10 Aug 2024

Liked: Cleanliness, staff & service

Nice but very noisy with aircraft noise

On the face of it the hotel was very nice with nice rooms, some rough edges, but was clean, good wifi, comfy beds and a riverside location. For me it was ruined by being mis-sold on Hotels.com. The site said fans in the room - not in mine and also double glazed and sound proofed - defo not mine. the noise from the planes and trains was unbearable Had my room been double glazed and had a fan, I wouldnt have had to have the window open all night to cool the room and wouldnt have been disturbed by the noise. Also this site says "sound proofed" some may be but many are not so I regarded this as mis-selling and runied the experience here as its very noisy. If you do stay here, make sure the room is sound proofed and/or has a fan in warmer weather Sadly circumstances beyond the control of the hotel spoilt this trip.

Stayed 3 nights in Aug 2024

10/10 Excellent

Chris

4 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Comfortable hotel in a good location.

Stayed 1 night in Aug 2024

10/10 Excellent

Christopher

3 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great bang for the buck with a nice view!

The staff were welcoming and courteous at arrival, which meant a lot after a stressful day from a cancelled flight. The bed was quite comfortable and the bathroom was well furnished. Location is also near many good restaurants and a short ride to Heathrow. Would stay again.

Stayed 1 night in Aug 2024

8/10 Good

kevin

Travelled with family

3 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1 night stay

Needed a couple of rooms overnight as we had an early appointment in central london next day. We checked in at 8pm and gone by 6 am. The check in and out was easy . The rooms were comfortable and clean. We paid the 5 pound to park at hotel. Had a couple of drinks sat relaxing looking at the thames in the evening. Reception and bar service was good . Would use this hotel as a stop over again.

Stayed 1 night in Aug 2024

8/10 Good

Leandro

Business traveller

15 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Comfortable and clean

Stayed 1 night in Jul 2024

8/10 Good

V p

14 Jul 2024

Liked: Cleanliness, staff & service, room comfort

The room was good but the toilet never flushed, there was constant tap dripping

Stayed 1 night in Jul 2024

10/10 Excellent

Alex

14 Jul 2024

The concierge- Anna, was exceptionally professional, frequently, and helpful. We requested a room change and she dealt with it immediately- with a smile. She made out stay perfectly enjoyable.

Stayed 1 night in Jul 2024

10/10 Excellent

Wendy

8 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Fabulous location right on the Thames, with fab tow path walks. Staff were very polite & friendly. Big comfy bed.

Stayed 2 nights in Jul 2024

10/10 Excellent

Veronica

7 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We stayed in Staines so we could meet up with family. Had an amazing meal in the evening and so much choice at breakfast and all presented beautifully. Staff were chatty and friendly, made us feel welcome, nothing was to much trouble. Will stay again.

Stayed 1 night in Jul 2024

10/10 Excellent

Daniel

Travelled with partner

7 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Superb service

Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

5 Jul 2024

Liked: Property conditions & facilities

Stayed 1 night in Jul 2024

10/10 Excellent

Charmaine

2 Oct 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very helpful staff. Excellent location beside the Staines shopping centre. Surprisingly quiet despite being on a major road. The room was enormous.

Stayed 5 nights in Sep 2022

6/10 Okay

Harsha

28 Sept 2022

Stayed 1 night in Sep 2022

2/10 Terrible

Paul

27 Sept 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dont stop

Drove past this place though it was an old building. Pulled up in the carpark after driving past slowly and my wife said hope you dont expect me to stay here. The place is a mess they must of took these photos years ago. Dont tell you its next to the railway line. Even the carpark did not look safe. Give this place a wide birth.

Stayed 1 night in Sep 2022