Mercure London Staines-upon-Thames Hotel

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Where to?

Dates

February 2025

March 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Room service
24/7 front desk
Parking available
Pet-friendly
Laundry

Explore the area

Thames Street, Staines, England, TW18 4SJ

Staines Bridge
‪6 min walk‬
Royal Holloway, University of London
‪5 min drive‬
Thorpe Park
‪6 min drive‬
London (LHR-Heathrow)
‪19 min drive‬

Room options

Twin Room, River View

15 sq m
River view
Sleeps 2
2 Twin Beds

Classic Room, 1 Double Bed

15 sq m
City view
Sleeps 2
1 Double Bed

Privilege, Room, 1 Queen Bed

15 sq m
Sleeps 2
1 Queen Bed

In-room safe, desk, blackout curtains, iron/ironing board

Double Room, River View

16.5 sq m
River view
Sleeps 2
1 Double Bed

Family Room, 1 Double Bed with Sofa bed (Classic)

15 sq m
River view
Sleeps 3
1 Double Bed and 1 Double Sofa Bed

Similar properties

Pet-friendly
Free WiFi
Restaurant
Breakfast available

for 1 room

includes taxes & fees

7 Mar - 8 Mar

About this property

Riverwalk hotel with bars and a 24-hour front desk

Along with a restaurant, this smoke-free hotel has 2 bars/lounges and self parking. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and a meeting room are onsite. Housekeeping is available on request.

Mercure London Staines-upon-Thames Hotel offers 88 accommodations with safes and complimentary bottled water. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

During your stay at Mercure London Staines-upon-Thames Hotel, you're just a quick walk from Thames River. You'll find features like free WiFi in public areas, plus 2 bars and a restaurant.

Free WiFi
Enjoy international cuisine while dining at Riverside Restaurant
Continental breakfast served daily for a fee
Self parking available for a fee
Amenities include a front-desk safe, a business center, and a meeting room
Steps from Thames River and 12 minutes by car from Windsor Castle
Pets welcome for a fee

There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A business center and a meeting room are available.

WiFi is free in public spaces. The business-friendly Mercure London Staines-upon-Thames Hotel also features a terrace, a garden, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Staines hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7 AM to 9 AM.

Riverside Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Lounge Bar - Onsite bar.

24-hour room service is available.

Languages

Arabic, Chinese (Mandarin), Croatian, Czech, Danish, Dutch, English, French, German, Hindi, Hungarian, Italian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (GBP 10.00 per day)
Limited on-site parking

Food and drink

Continental breakfast available for a fee daily 7 AM–9 AM: GBP 7.00 per person
1 restaurant
2 bars/lounges
24-hour room service

Restaurants on site

Riverside Restaurant
Lounge Bar

Family friendly

Free cots/infant beds
Laundry facilities
Rollaway/extra beds (surcharge)

Conveniences

Banquet hall
Front-desk safe

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage

Business services

Business centre
A meeting room

Outdoors

Garden
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Upper floors accessible by stairs only

At least 80% of lighting from LEDs
At least 80% of food locally sourced
At least 80% organic food
Biodegradable coffee stirrers
Biodegradable drinking straws
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drinks bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
Smoke-free property

Room amenities

Bedroom

Bed sheets
Blackout drapes/curtains
Free cots/infant beds
Heating
Portable fan
Rollaway/extra beds (surcharge)

Bathroom

Eco-friendly toiletries
Private bathroom
Shower/bath combination
Towels

Entertainment

32-inch LCD TV
Premium channels
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water

Connecting rooms available
Desk
Eco-friendly cleaning products provided
Iron/ironing board
LED light bulbs
Phone
Safe
Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

Late check-out fee: GBP 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 10 per pet, per day
Maximum 1 pets
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for GBP 10.0 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for continental breakfast: approximately GBP 7.00 per person
Self parking fee: GBP 10.00 per day
Pet fee: GBP 10 per pet, per day
Service animals are exempt from fees
Late check-out fee: GBP 50 (subject to availability)
Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Staines-upon-Thames

Mercure Hotel Staines-upon-Thames

Mercure London Staines-upon-Thames

Mercure London Staines-upon-Thames Hotel

Mercure Staines-upon-Thames

Mercure Staines-upon-Thames Hotel

Staines-upon-Thames Hotel

Accor Thames Hotel Staines

Mercure Thames Lodge Staines Hotel Staines

Mercure Thames Hotel Staines

Mercure London Staines-upon-Thames Hotel Hotel

Mercure London Staines-upon-Thames Hotel Staines

Mercure London Staines-upon-Thames Hotel Hotel Staines

Mercure London Staines-upon-Thames Hotel Reviews

8.2

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

6/10 Okay

G

21 Nov 2024

Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Business traveller

19 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good enough for one night

For the price, the room did the job. Potentially not at the standard of other Mercure hotels but it was good for one night and convenient access to Heathrow. There was quite a lot of noise from the road as well as something mechanical in the hotel that would go on and off. The room was cold when I checked in but there were electric heaters which soon warmed the room. There was plenty of hot water and the bed was comfy.

Stayed 1 night in Nov 2024

8/10 Good

Nicola

12 Nov 2024

Liked: Property conditions & facilities, room comfort

Family trip

Lovey hotel, great location for our trip to Thorpe Park. Reasonable priced parking, 10.00 for 24hrs. Would be fab if free 😀

Stayed 1 night in Nov 2024

8/10 Good

Matthew

11 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable

Easy check in, comfortable and clean. The only negative was the breakfast which was terrible! For £17.50 per head I expect a little bit better.

Stayed 1 night in Nov 2024

10/10 Excellent

Matthew

Business traveller

11 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff were excellent. Extremely helpful

Stayed 1 night in Nov 2024

10/10 Excellent

Don

10 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov 2024

10/10 Excellent

Cindy

9 Nov 2024

Rooms were spacious and very nice. Great breakfast included. Staff were pleasant and helpful. The Manager Magna was exceptional. Always ensuring we had anything we needed

Stayed 1 night in Nov 2024

8/10 Good

Tony

Business traveller

8 Nov 2024

Liked: Cleanliness, staff & service, room comfort

As expected.

View of river from room was lovely, bathroom fittings (taps etc a bit tatty rather like mine at home). Trains very noisey going over bridge woke me up a few times. Problems with getting a receipt, i cant understand why almost all hotels including this one can't provide a correct receipt for business travellers to allow VAT to be reclaimed.,

Stayed 1 night in Nov 2024

8/10 Good

paul

7 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for a nights accommodation near heathro

Ideal location for picking up passengers from Heathrow and a surprisingly quiet location next to a busy road. Got last space in the hotel car park but another car park was next to theirs. Only stayed for a short period to sleep only. Had we stayed for breakfast we would have enjoyed the view over the Thames. Very dog friendly. Didn’t eat so can’t comment on food.

Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Travelled with family

7 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed just one night, very convenient for a family party nearby, easy walking in the area and felt very safe.

Stayed 1 night in Nov 2024

8/10 Good

Andrew

Business traveller

5 Nov 2024

Liked: Cleanliness, amenities, property conditions & facilities

Good value hotel, nothing fancy

Stayed 1 night in Nov 2024

8/10 Good

Andrew

Travelled with family

29 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great overnight stay

Nice and clean ,comfy bed , value for money. Nice shower and good facilities.

Stayed 1 night in Oct 2024

10/10 Excellent

William, Edmonton

Travelled with partner

27 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A very nice place to stay near Heathrow

Stayed 1 night in Oct 2024

10/10 Excellent

Max

25 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

10/10 Excellent

Heather

Travelled with family and small children

22 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Staff is friendly and helpful. Rooms are clean and cozy. Location is next to the river, and is a beautiful setting. We will definitely stay again!

8/10 Good

Andrew

22 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Oct 2024

8/10 Good

George

20 Oct 2024

Stayed 1 night in Sep 2024

4/10 Poor

Daniel

Travelled with group

15 Oct 2024

Disliked: Staff & service, property conditions & facilities, room comfort

Room was poor, so called 'River view' was completely blocked by a big tree. Room was very cold, the kettle didn't work at all, and the bathroom small

Stayed 2 nights in Oct 2024

10/10 Excellent

Kevin

10 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

10/10 Excellent

Adam

9 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

8/10 Good

anna

7 Oct 2024

Liked: Cleanliness, staff & service

Lovely view of river

Stayed 1 night in Oct 2024

10/10 Excellent

Stephanie Jayne, London

6 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really enjoyed the stay and i will be back!

Stayed 1 night in Oct 2024

2/10 Terrible

Anthony

28 Sept 2024

Liked: Amenities

NO SLEEP ALL NIGHT. Fire alarm went off at 1am and again at 4pm. Staff blamed this on steam from someone’s bathroom. Also when alarms went off none of the lamps in the room worked. Very unsafe. Plus noise from very close railway line and planes.

Stayed 1 night in Sep 2024

8/10 Good

Phil

27 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice river setting

A nice hotel on the river. Well kept to a high standard and friendly, helpful staff

Stayed 1 night in Sep 2024

10/10 Excellent

Inese

Business traveller, Travelled with partner

27 Sept 2024

Liked: Cleanliness, staff & service, amenities

I was pleasantly surprised about room and staff service 😍👌 some 4 star hotel staff should take example how to give a good service. Definitely recommend this hotel and will stay again in future. ⭐️⭐️⭐️⭐️⭐️

Stayed 1 night in Sep 2024