Montigo Resorts, Somerset

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Dates

January 2025

February 2025

Couples treatment room(s), sauna, hot tub, steam room, body treatments

Overview
Rooms
Location
Policies

Very good

Popular amenities

Hot tub

Bar

Room service

Spa

Gym

Breakfast available

Explore the area

near Glastonbury, Shepton Mallet, England, BA4 4PR

Kilver Court
14 min walk
Thatched Cottage
4 min walk
Castle Cary Station
10 min drive
Bristol (BRS-Bristol Intl.)
41 min drive

Room options

Classic Twin Room

Sleeps 2
1 Double Bed OR 2 Twin Beds

Classic Double Room

Sleeps 2
1 Double Bed

Family Room

Sleeps 4
1 Double Bed and 1 Twin Bed

Junior Suite

Sleeps 2
1 King Bed

Deluxe Double Room

Sleeps 2
1 Double Bed

Standard Room

Sleeps 2
1 Double Bed

Superior Double Room

Sleeps 2
1 Double Bed

Similar properties

Breakfast included

Pet-friendly

Parking included

Free WiFi

for 1 room

includes taxes & fees

5 Jan - 6 Jan

About this property

Hotel in Shepton Mallet with a full-service spa and a health club

Along with a full-service spa, this hotel has a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a conference center are onsite.

Montigo Resorts, Somerset offers 28 accommodations with DVD players and safes. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Smart televisions are featured in guestrooms. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a health club, a spa tub, and a sauna.

Guests under 16 years old are not allowed in the health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Charlton House Spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Montigo Resorts, Somerset. During your stay, you'll be within walking distance of Kilver Court. Free WiFi in public areas, free self parking, and a full-service spa are available. Some of the pet-friendly amenities this property offers include food and water bowls and pet grooming services.

Free WiFi (speed: 50+ Mbps)
Free self parking
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Continental breakfast served daily for a fee
Indulge with body treatments, manicures and pedicures, or body scrubs at Charlton House Spa
Amenities include free lobby newspapers, a front-desk safe, and a business center
Onsite recreation includes a gym, a steam room, and a sauna
14 minutes by foot from Kilver Court and a 5-minute drive from Royal Bath and West Showground
Airport shuttle service available for a fee
Pets welcome for a fee
Pet-friendly amenities are available, including food and water bowls and pet grooming services

Montigo Resorts, Somerset offers its guests a full-service spa, a health club, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center, meeting rooms, and coworking spaces. A sauna, spa services, and a terrace are also featured at the business-friendly Montigo Resorts, Somerset. An airport shuttle (available on request) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Shepton Mallet hotel.

For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 9:30 AM and on weekends from 8:00 AM to 10:30 AM.

Onsite venue - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Return airport shuttle (surcharge) during limited hours
Airport shuttle on request

Food and drink

Continental breakfast available for a fee 7:00 AM–9:30 AM on weekdays and 8:00 AM–10:30 AM on weekends: GBP 16 per person
1 restaurant
1 bar
24-hour room service

Things to do

Fitness classes
Bike storage
Fitness centre
Full-service spa
Private picnics
Sauna
A hot tub
Steam room
Yoga classes

Family friendly

DVD player
Fridge
Soundproofed rooms

Conveniences

Free newspapers in reception
Front-desk safe
Reception hall

Guest services

24-hour front desk
Daily housekeeping
Wedding services

Business services

Business centre
Conference centre
Coworking spaces
A meeting room

Outdoors

Garden
Terrace

Spa

5 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massages
Massage/treatment rooms
Reflexology
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

This property does not have any lifts

Designated smoking areas
Romance packages available

Room amenities

Bedroom

Bed sheets
Blackout drapes/curtains
Heating
Hypo-allergenic bedding

Bathroom

Dressing gowns
Bath or shower
Free toiletries
Hairdryer
Private bathroom
Towels

Entertainment

DVD player
Smart TV

Food and drink

Coffee/tea maker
Free bottled water
Fridge

Desk
Iron/ironing board
Safe
Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Contactless check-in available

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: GBP 50 per accommodation, per stay
Food and water bowls and pet grooming services are available
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 30.0 per day.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for continental breakfast: approximately GBP 16 per person
Pet fee: GBP 50 per accommodation, per stay
Service animals are exempt from fees
Rollaway bed fee: GBP 30.0 per day
Spa fee: GBP 20
Facilities fee: GBP 20.00 per person, per night and includes use of: sauna; spa tub; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Montigo Resorts, Somerset offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Charlton House Hotel

Charlton House Spa Hotel

Charlton House Spa Hotel Shepton Mallet

Charlton House Spa Shepton Mallet

Charlton Spa Hotel

Bannatyne`s Charlton House Hotel Shepton Mallet

Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset

Charlton Hotel Shepton Mallet

Charlton House Spa

Montigo Resorts Somerset

Charlton House Spa Hotel

Montigo Resorts, Somerset Hotel

Montigo Resorts, Somerset Shepton Mallet

Montigo Resorts, Somerset Hotel Shepton Mallet

Montigo Resorts, Somerset Reviews

8.4

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

6/10 Okay

Verified traveller

23 Jul 2024

The room needed updating. The hot water was on pressure pump so it made loud noise when you turned the hot tap on.

Stayed 1 night in Jul 2024

8/10 Good

d

8 Jul 2024

Stayed 2 nights in Jul 2024

6/10 Okay

Natasha

7 Jul 2024

Stayed 1 night in Jul 2024

8/10 Good

Patricia

17 Jun 2024

Stayed 6 nights in Jun 2024

4/10 Poor

Caitlin

3 Jun 2024

Liked: Cleanliness

Disliked: Staff & service

There is an extra charge for everything, service was poor and didn’t feel like a guest.

Stayed 1 night in May 2024

2/10 Terrible

Toni

10 May 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The shower was temperamental and banging while working, it wasn’t until it control fell off that it went hot then couldn’t do anything about it, chips out of the mirror water went everywhere, door handle falling off.

Stayed 1 night in May 2024

10/10 Excellent

Darren

13 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service great place to be x

Awesome we loved it

Stayed 1 night in Mar 2024

10/10 Excellent

Emma

1 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Mar 2024

10/10 Excellent

NEIL

Business traveller

25 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2024

8/10 Good

Kieran

22 Mar 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the

Stayed 2 nights in Mar 2024

2/10 Terrible

Adam

Business traveller

21 Mar 2024

Disliked: Staff & service, property conditions & facilities, room comfort

Catfished

Arrived and said the room wasn’t paid for, neither was the breakfast (breakfast was advertised as free) - booked a standard double and received a completely different room, it was tiny.. the key literally said it was a tiny room. I’m not even 6ft and couldn’t even fit in the shower. Upon arrival I was pressured to book a restaurant slot otherwise I wouldn’t eat, sitting in the bar I could hear every groan and gripe from the team when someone ordered. If you want milk you have to go to reception (would be easy if you didn’t have to go downstairs, outside around the building and back inside again just to get to reception) Long story short, the images show a good room. The room I got was the small room from your nans house.. back in 1970. Completely different!

Stayed 1 night in Mar 2024

10/10 Excellent

David

9 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden Gem New Glastonbury

Incredible service, facilities and value. A great fusion of Asian luxury and British heritage. Breakfast was brilliant, bacon was world class!

Stayed 1 night in Mar 2024

6/10 Okay

luis

Travelled with family

4 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2024

10/10 Excellent

Jonathan

10 Feb 2024

Liked: Staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2024

4/10 Poor

Aleksandra

1 Jan 2024

Disliked: Property conditions & facilities

Not as glamorous as it seems

Unfortunately not as pleasant as it seems. We have been given a damp room to stay at and Hotel has refused a refund. I do belive that hotel management is aware of the dampness and mould however they are aiming to hide it behind curtains. Not as glamorous as it seems. Which is a shame as a place and staff seems very nice but we certainly won't be coming back soon.

Stayed 1 night in Dec 2023

10/10 Excellent

Caroline

1 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2023

4/10 Poor

Richard

Travelled with partner

29 Dec 2023

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Carpet dirty with stains, ceilings had water stains and shower kept going cold then hot. Best thing was breakfast in the morning. I was placed in building outside and next to a baby who was 6 months old and cried all night my mum gave me as a present and what a disaster. Will not recommend to anyone.

Stayed 1 night in Dec 2023

10/10 Excellent

David

Travelled with family

30 Nov 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were exceptional Everyone engaged and extremely friendly Nothing was too much trouble

Stayed 2 nights in Nov 2023

8/10 Good

Christopher

17 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

What a beautiful hotel and exceptionally friendly staff who were always so helpful Although we had a beautiful room it was fairly cold in there when we arrived, I mentioned this to staff who came to investigate and said they would see what they could do and pop back, a while later the radiator did start to warm up but was never piping hot, however it di take the chill off the room. Bed was super comfy Breakfast was one of the nicest I've had and Megan was very attentive Other than the room being a little cold to start with I fell in love with this place and if I'm ever in the area again I will certainly consider this hotel.

Stayed 1 night in Nov 2023

2/10 Terrible

mark

Travelled with family

14 Nov 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

We end up not staying in this hotel. there was toe nail in bed, curtains not working and really too short for the window and the room was so small you couldn't walk around the bed. Try to get refund so we called the hotel number of times but we never get call back. Absolutely terrible and really disappointing.

Stayed 1 night in Oct 2023

10/10 Excellent

christopher

3 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mid week stop

Great visit , restaurant menu needs frequent change.

Stayed 2 nights in Nov 2023

10/10 Excellent

Lee

Travelled with group

29 Oct 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Oct 2023

10/10 Excellent

Elaine

Travelled with family

16 Oct 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful autumn weekend away

We had a lovely couple of days here with family. The staff are without exception fantastic- really helpful and welcoming. Can’t praise them highly enough. The building is lovely, with nicely decorated public rooms. We had a deluxe double and our adult children had standard doubles. Rooms were comfortable. Breakfast had a good choice and was included. We can’t comment on other meals as we didn’t eat there at lunchtime or in the evening. We enjoyed the spa, which was almost deserted on the Sunday late afternoon. Lovely experience overall and wouldn’t hesitate to return.