Holiday Inn London - Shepperton, an IHG Hotel - Reviews, Photos & Rates

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Hot tub

Bar

Pool

Room service

Parking available

Gym

Explore the area

Felix Lane, Shepperton, England, TW17 8NP

Shepperton Marina
4 min walk
Kempton Racecourse
6 min drive
Bushy Park
10 min drive
London (LHR-Heathrow)
29 min drive

Room options

Standard Room, 1 Double Bed, Accessible

Sleeps 2
1 Double Bed

Standard Room, 2 Single Beds

19 sq m
Sleeps 2
2 Twin Beds

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 1 Double Bed with Sofa bed

22 sq m
Sleeps 4
1 Double Bed and 1 Double Sofa Bed

Premium Room, 1 Double Bed

Sleeps 2
1 Double Bed

Suite, 1 King Bed

39 sq m
Sleeps 4
1 King Bed

Premium Room

Sleeps 2
1 Twin Bed

Standard Room, 1 Double Bed

19 sq m
Sleeps 2
1 Double Bed

Standard Room

Sleeps 2
1 Twin Bed

Similar properties

Parking included

Free WiFi

Restaurant

Breakfast available

for 1 night

includes taxes & fees

8 Dec - 9 Dec

About this property

Holiday Inn London - Shepperton, an IHG Hotel

Suburban hotel with a fitness center and a sauna

Along with an indoor pool, this hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a sauna, and a conference center are onsite.

Holiday Inn London - Shepperton, an IHG Hotel offers 184 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Shepperton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Our customers tell us they can't get enough of the helpful staff at Holiday Inn London - Shepperton, an IHG Hotel. During your stay, you're just a quick walk from Thames River. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Buffet breakfast served daily for a fee
Self parking available for a fee
Take a swim in the indoor pool or soak in the spa tub
Services include dry cleaning/laundry, a porter, and luggage storage
Onsite recreation includes a gym, a steam room, and a sauna
Just a 3-minute walk from Thames River and 11 minutes by car from Hampton Court Palace
Dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

As a guest of Holiday Inn London - Shepperton, an IHG Hotel, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 2691 square feet (250 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn London - Shepperton, an IHG Hotel. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Shepperton hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

In The Wings - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Languages

English, French, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (GBP 3 per day)
Wheelchair-accessible parking available

Food and drink

Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: GBP 16.95 per person
1 restaurant
1 bar
24-hour room service
Coffee/tea in a common area

Restaurants on site

In The Wings

Things to do

Fitness centre
Indoor pool
Sauna
A hot tub
Steam room

Family friendly

Indoor pool
Laundry facilities

Conveniences

ATM/banking services
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Vending machine

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Wedding services

Business services

Business centre
Computer station
Conference centre (2691 square feet of space)
Meeting rooms

Outdoors

Garden
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Braille signage
Lift
Hardwood flooring in public areas
Thin carpet in public areas
Wheelchair-accessible business centre
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible (may have limits)

Designated smoking areas
TV in lobby

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Pillow menu

Bathroom

Free toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels

Entertainment

32-inch LCD TV
Premium channels
Satellite channels

Food and drink

Coffee/tea maker
Electric kettle

Connecting rooms available
Desk
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets: GBP 30 per pet, per night
Only dogs are allowed
Maximum 1 (weight limit: 49 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately GBP 16.95 per person
Self parking fee: GBP 3 per day
Pet fee: GBP 30 per pet, per night
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Pool access available from 6:30 AM to 9:00 PM.
Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Holiday Inn London Hotel Shepperton

Holiday Inn London Shepperton

Holiday Inn Shepperton

Holiday Inn Shepperton London

London Shepperton

London Shepperton Holiday Inn

Shepperton Holiday Inn

Shepperton London

Holiday Inn London-Shepperton Hotel Shepperton

Holiday Inn London Shepperton Hotel

Holiday London Shepperton

London Shepperton, An Ihg

Holiday Inn London Shepperton

Holiday Inn London Shepperton an IHG Hotel

Holiday Inn London - Shepperton, an IHG Hotel Hotel

Holiday Inn London - Shepperton, an IHG Hotel Shepperton

Holiday Inn London - Shepperton, an IHG Hotel Hotel Shepperton

Holiday Inn London - Shepperton, an IHG Hotel Reviews

8.0

Very good

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Mina

Travelled with family

24 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family stay

One night stay with family, friendly staff, huge food portions. Booked for the pool and did not disappoint.

Stayed 1 night in Aug 2024

10/10 Excellent

Beverley

Travelled with family and small children

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved it, it is decorated beautifully andbour suit was so gorgeous. The only thing i would say is the network for youtube onTv was was not working so well which i think was due to the network. but thats not a major issue. everything else was so lovely and would love to come back for Christmas :)

Stayed 2 nights in Aug 2024

4/10 Poor

Imran

Travelled with family

16 Aug 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, room comfort

Arrived at the hotel from a long journey booked a family room what I can I say didn’t full fit the family . Sofa bed was small and terrible no way could of fitted 2 children onit wasn’t happy ask the receptionist can we change room the answer was we don’t have any bigger size room but rudley just offered a refund back there and then no sorry or anything I would have took the refund but as I was travelling 5 hours drive lasthing I wana be doing is looking for hotels. Didn’t like the receptionist she was rude horrible and not welcoming.i would have had at-least like some sort of compensation for not full filling are family room for us . Would I stay there again NO.

Stayed 2 nights in Aug 2024

10/10 Excellent

Sam

Business traveller

12 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

Kim

11 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024

10/10 Excellent

Jess

Travelled with family

11 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

We stayed for two nights to visit Windsor. The hotel was super clean, super friendly, had excellent amenities and breakfast was outstanding. Definitely recommend!!!

Stayed 2 nights in Aug 2024

10/10 Excellent

Mark

8 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

8/10 Good

Theresa

Travelled with family, Travelled with partner, Travelled with group

7 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was friendly & help

Stayed 4 nights in Aug 2024

8/10 Good

Tracy

7 Aug 2024

Stayed 3 nights in Jul 2024

2/10 Terrible

David

6 Aug 2024

Stayed 1 night in Aug 2024

8/10 Good

Craig

2 Aug 2024

Stayed 2 nights in Jul 2024

10/10 Excellent

Katie

Travelled with group

2 Aug 2024

Liked: Cleanliness, room comfort

Everything is well-maintained. The spa and pool were a huge bonus. The bar area is great - spacious and comfortable, serving tasty pizza til 11pm. There's a beautiful outdoor area by the river. Breakfast is high quality. We wish we had booked another night!

Stayed 2 nights in Jul 2024

10/10 Excellent

Isabelle

31 Jul 2024

Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Business traveller

31 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jul 2024

10/10 Excellent

Megan

28 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2024

6/10 Okay

Ann

23 Jul 2024

Disliked: Staff & service, property conditions & facilities

Stayed 3 nights in Jul 2024

8/10 Good

Amanda

22 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jul 2024

8/10 Good

William

22 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

10/10 Excellent

D

22 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

6/10 Okay

helen

21 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely but noisy

Lovely staff lovely room But very noisy was woken up several times but an event and people shouting and arguing. No air conditioning so windows open as hot room.

Stayed 1 night in Jul 2024

8/10 Good

Helen

20 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jul 2024

6/10 Okay

Kiran

Business traveller

18 Jul 2024

Liked: Property conditions & facilities

Smelly breakfast seating .. conjugated bedrooms for 164 per night. Never book at this place again

Stayed 1 night in Jul 2024

2/10 Terrible

parker

Business traveller

15 Jul 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

Gaslit by Hotel.com Reviews & photos.

I’m considering never using hotels.com after this. The picture are not even close to an accurate representation of that the rooms looked like. This hotel was a wreck from the staff when we arrived to the room we got in 3 hours after check in time. After I made it to my room I was greeted by a nude elderly women because they double booked my room… when I finally got my own room the AC and heat in the shower didn’t work. Next room I got had yellow stains on the sheets, walls, and all over the bathroom.

Stayed 3 nights in Jul 2024