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Best Western Plus The Quays Hotel Sheffield

4.0 star property

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Photo gallery for Best Western Plus The Quays Hotel Sheffield

Indoor pool
Exterior
Exterior
Lobby
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Gym
  • Housekeeping
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
Victoria Quays, Furnival Road, Sheffield, England, S4 7YB
  • Ponds Forge International Sports Centre
    ‪8 min walk‬
  • O2 Academy
    ‪10 min walk‬
  • Sheffield Hallam University
    ‪10 min walk‬
  • Doncaster (DSA-Sheffield)
    ‪37 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • 15.2 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking (View)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Single Beds, Non Smoking (View)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Double Bed, Non Smoking, Balcony (View)

In-room safe, desk, iron/ironing board, free WiFi

Superior Room, 1 Double Bed, Non Smoking, Balcony (View)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (View)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking (View)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Super King Bed

Standard Room, 1 Super King Bed

Standard Room, 1 Super King Bed

  • 15.2 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Super King Bed, Sofa Bed

In-room safe, desk, iron/ironing board, free WiFi

Family Room, 1 Super King Bed, Sofa Bed

  • 15.2 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Twin Room, 2 Double Beds

In-room safe, desk, iron/ironing board, free WiFi

Twin Room, 2 Double Beds

  • 15.2 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 Super King Bed, Sofa Bed, Quay View

Junior Suite, 1 Super King Bed, Sofa Bed, Quay View

Junior Suite, 1 Super King Bed, Sofa Bed, Quay View

  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking, Balcony (View)

In-room safe, desk, iron/ironing board, free WiFi

Superior Room, 2 Single Beds, Non Smoking, Balcony (View)

  • 15.2 sq m
  • Canal view
  • Sleeps 2
  • 2 Twin Beds

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  • Spa
  • Pet-friendly
  • Free WiFi
4.1 out of 5, Very good, (1005)
The price is €130
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Mercure Sheffield St Paul's Hotel & Spa

About this property

Best Western Plus The Quays Hotel Sheffield

Hotel with a fitness center, a quick walk to Ponds Forge International Sports Centre
Along with an indoor pool, this hotel has a fitness center and a sauna. WiFi in public areas is free. Additionally, self parking, a 24-hour front desk, and a front-desk safe are onsite.
Best Western Plus The Quays Hotel Sheffield offers 128 accommodations with safes and coffee/tea makers. 40-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Sheffield hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
Our customers tell us they can't get enough of the helpful staff at Best Western Plus The Quays Hotel Sheffield. During your stay, you're just a quick walk from Sheffield and Tinsley Canal Trail. Enjoy features like free WiFi in public areas, plus an indoor pool and a gym.
  • Free WiFi
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a front-desk safe and an elevator
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Within a 10-minute walk of Ponds Forge International Sports Centre and Sheffield Hallam University
  • Pets welcome for a fee
Best Western Plus The Quays Hotel Sheffield offers its guests an indoor pool, a sauna, and a fitness center. Public spaces have free WiFi. The business-friendly Best Western Plus The Quays Hotel Sheffield also features a front-desk safe and an elevator. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Sheffield hotel.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking on site (GBP 8.00 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 8:00 AM–11:00 AM on weekends: GBP 12 for adults and GBP 6 for children

Things to do

  • Fitness centre
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift
  • Grab bar in shower
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Shower/bath combination
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • TV channels
  • DVR

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free tea bags/instant coffee

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per day
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 12 for adults and GBP 6 for children
  • Uncovered self parking fee: GBP 8.00 per day
  • Pet fee: GBP 15.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

Property is also known as

The Quays Hotel Sheffield
Best Plus The Quays Sheffield
Best Western Plus Quays Hotel
Best Western Plus The Quays Hotel Sheffield Hotel
Best Western Plus The Quays Hotel Sheffield Sheffield
Best Western Plus The Quays Hotel Sheffield Hotel Sheffield

Best Western Plus The Quays Hotel Sheffield Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 233 out of 554 reviews
Rating 8 - Good. 178 out of 554 reviews
Rating 6 - Okay. 81 out of 554 reviews
Rating 4 - Poor. 35 out of 554 reviews
Rating 2 - Terrible. 27 out of 554 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Adele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm and welcoming staff at reception. Dining staff very friendly. Excellent choice for breakfast. My only criticism was the mattress and we changed rooms as decided to stay longer and they were both the same. They seemed to sag and we ended up rolling in the middle and I have suffered from lower back pain ever since. The hotel is in the middle of an upgrade so hopefully invest in new mattresses!
Stayed 2 nights in Nov 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel well situated
Great hotel. Friendly staff ideall situated for a night out in Sheffield. Close to railway station and city centre but also has a big car park. Rooms are recently renovated and very stylish and comfortable.
Stayed 1 night in Nov 2024

10/10 Excellent

jim

Stayed 2 nights in Oct 2024

10/10 Excellent

Debbie

Stayed 1 night in Nov 2024

4/10 Poor

Neil

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The + had gone west and the best had gone with it
We’re to start, room was ok but dirty, cobwebs, paint peeling, etc, the Bed was absolutely terrible, it was so saggy I could sleep more than 1 hour before waking up in pain, my wife could sleep in the bed as we rolled together, she ended up on the floor, restaurants drink order wrong, food order wrong, we were shown to table that had not been cleaned when the waitress re stocked the cutlery she left the old cutlery and on the table, I ask for this to be swapped the new cutlery was all loose in her hand so for we new it was the same as she took away, it was truly terrible, the only redeeming feature was breakfast that was great and the lady’s on duty were frendly and very polite. I also report that on our floor 2 riser cupboards had been left open any one could access fuse boxes , plumbing infrastructure etc, reception was in formed of this but 1.5 hours later on our return to the room, cupboards still open shocking will never use Best western ever again.
Stayed 1 night in Nov 2024

4/10 Poor

daniel

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Quays hotel Sheffield
We checked in and staff was really friendly and helpful, we then went to the room to find only one towel and one of the beds with no duvet. We asked reception on the way to the restaurant for these items, the towels eventually turned up without the second duvet. So had to go back to reception to ask again. We then went to the restaurant. The staff was friendly and took our order. Starters come a was really nice. Then there was a delay between the main meal coming out. Once it arrived it was all overcooked and dry.
Stayed 1 night in Nov 2024

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly staff who fussed over our dog and made I'm very welcome. As this was our first hotel stay with a dog I was very impressed. My only quibble was there was no usb socket to charge my phone. Only on leaving did I discover plugs could be borrowed at reception, I will know for next time.
Stayed 1 night in Nov 2024

2/10 Terrible

Peter

Stayed 2 nights in Nov 2024

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. All the facilities we needed, well-equipped gym, clean pool, great location and very good breakfast. Hotel being renovated but we were there at a weekend so there was no noise or disruption. Will definately stay here again.
Stayed 1 night in Nov 2024

10/10 Excellent

Sophia

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, great balcony over looking Quays. Bed not the most comfortable, quilt not very thick.
Stayed 1 night in Nov 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel with well appointed and comfortable rooms. It has a nice leisure centre with gym, sauna, steam room and a 20m pool. The pool is lovely but very warm for actually swimming lengths. Parking is easy and it’s a 10 minute walk to town.
Stayed 3 nights in Oct 2024

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice bed and bathroom…. Had to wait 15 minutes at check out for reception staff to check I hadn’t stolen anything from the room which took the edge off the stay
Stayed 1 night in Oct 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Andrew

Stayed 1 night in Oct 2024

10/10 Excellent

Michael, San Jose

Liked: Cleanliness, property conditions & facilities
Good
Stayed 2 nights in Oct 2024

10/10 Excellent

sam

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

6/10 Okay

Clarey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t realise it was card all time in the liftbfire alarm in middle of nught went back to room and then back out again
Stayed 2 nights in Aug 2024

8/10 Good

Hitesh

Travelled with family
Liked: Staff & service, amenities
The hotel rooms are spacious with good shower in the room, other facilities like swimming pool and changing rooms is dated. The breakfast was very good and staff very friendly and helpful. Need more drink options at the bar.
Stayed 1 night in Oct 2024

6/10 Okay

Beverley

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Really uncomfortable beds that didn’t look like the sheets had been changed. Large rooms and good bathroom. Very dated but they are updating the hotel at the moment. I hope it was an old room I was in . I would have asked but there was no one at reception when I left
Stayed 1 night in Oct 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Better for refit
Stayed 1 night in Oct 2024

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