Poole Quay Hotel

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Dates

January 2025

February 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

Room service

Bar

24/7 front desk

Parking available

Breakfast available

Housekeeping

Explore the area

The Quay Poole Dorset, Poole, ENG, BH151HD

Poole Quay
2 min walk
Coffee Club on the Quay
1 min walk
Poole Station
12 min walk
Bournemouth (BOH-Bournemouth Intl.)
31 min drive

Room options

Standard Double Room

20 sq m
Sleeps 3
1 Double Bed

Standard Single Room

15 sq m
Sleeps 1
1 Twin Bed

Standard Twin Room

20 sq m
Sleeps 3
2 Twin Beds

Standard Twin Room, 2 Single Beds, Harbour View

20 sq m
Harbor view
Sleeps 3
2 Twin Beds

Standard Double Room, Harbour View

20 sq m
Harbor view
Sleeps 3
1 Double Bed

Similar properties

Breakfast included

Free WiFi

Restaurant

Air conditioning

for 1 room

includes taxes & fees

5 Jan - 6 Jan

About this property

Bayside hotel with bars and a 24-hour front desk

This smoke-free hotel features a restaurant, 2 bars/lounges, and a snack bar/deli. Additionally, 24-hour room service, a business center, and conference space are onsite.

Poole Quay Hotel offers 70 accommodations with complimentary bottled water and coffee/tea makers. Cable television is provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Poole hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Poole Quay Hotel. During your stay, you're just a quick walk from Poole Harbour. 2 bars, a restaurant, and a business center are available.

Free WiFi
Enjoy ocean views while dining at Harbour View Restaurant
Full breakfast served weekends for a fee
Self parking available for a fee
Services include dry cleaning/laundry, luggage storage, and wedding services
Guests have great things to say about the clean accommodations and the location
Steps from Poole Harbour and 10 minutes by car from Tower Park
Pets welcome for a fee

Along with a restaurant, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business center and a meeting room.

Event space at this hotel measures 990 square feet (92 square meters) and includes conference space. The business-friendly Poole Quay Hotel also features a terrace, a garden, and a picnic area. Parking is available for a fee.

This Poole hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekends from 7:30 AM and 10:30 AM.

Harbour View Restaurant - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Anchor Bar - Overlooking the ocean, this pub serves lunch and dinner. Open daily.

24-hour room service is available.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi

Parking and public transport

Self parking on site (GBP 7.00 per night)
Wheelchair-accessible parking available

Food and drink

Full breakfast available for a fee weekends 7:30 AM–10:30 AM: GBP 12 for adults and GBP 6 for children
1 restaurant
2 bars/lounges
24-hour room service

Restaurants on site

Harbour View Restaurant
Anchor Bar

Things to do

Bike parking

Family friendly

Free cots/infant beds
Laundry facilities
Rollaway/extra beds (surcharge)
Snack bar/deli
Travel cot

Conveniences

Banquet hall
Lift
Front-desk safe

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Wedding services

Business services

Business centre
Conference space (990 square feet)
A meeting room

Outdoors

Garden
Picnic area
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Bathroom emergency pull cord
Braille signage
Lift
Grab bar near toilet
Step-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible (may have limits)

Smoke-free property

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Free cots/infant beds
Rollaway/extra beds (surcharge)

Bathroom

Bath
Free toiletries
Hairdryer
Private bathroom
Towels
Toothbrush and toothpaste (on request)

Entertainment

40-inch TV
TV channels

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water
Free tea bags/instant coffee

Connecting rooms available
Desk
Desk chair
Iron/ironing board
Laptop-friendly workspace
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: GBP 15 per pet, per night
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 30.0 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately GBP 12 for adults and GBP 6 for children
Self parking fee: GBP 7.00 per night
Pet fee: GBP 15 per pet, per night
Service animals are exempt from fees
Late check-out fee: GBP 10 (subject to availability)
Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Front desk staff will greet guests on arrival.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Poole Thistle

Thistle Hotel Poole

Thistle Poole

Poole Thistle Hotel

Thistle Poole Dorset

Thistle Poole Hotel Poole

Thistle Poole Hotel

Thistle Hotel

Thistle Poole

Poole Quay Hotel Hotel

Poole Quay Hotel Poole

Poole Quay Hotel Hotel Poole

Poole Quay Hotel Reviews

7.6

Good

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

2/10 Terrible

Claire

24 Mar 2024

Stayed 1 night in Mar 2024

6/10 Okay

Louise

18 Mar 2024

Liked: Staff & service

Disliked: Property conditions & facilities

Stayed 7 nights in Mar 2024

6/10 Okay

Lynn, Coleford

Travelled with partner

17 Mar 2024

Liked: Cleanliness, property conditions & facilities

Seemed short of staff that limited the facilities available. Bars unopened slow service at reception card readers not working. No opportunity to extend checking out time. Original pet room given to an earlier arrival so had to use first floor and not ground floor with a blind small dog even though I telephoned the day before arrival to confirm booking and pet details.

Stayed 1 night in Mar 2024

8/10 Good

Alice

16 Mar 2024

Stayed 1 night in Mar 2024

6/10 Okay

Darren

Business traveller

14 Mar 2024

Liked: Room comfort

Disliked: Cleanliness, property conditions & facilities

Tired rooms no bottled water in multiple rooms the company booked (15) reception answer yes we run out.

Stayed 1 night in Mar 2024

6/10 Okay

JIM

3 Mar 2024

Liked: Cleanliness, room comfort

Disliked: Property conditions & facilities

My stay.

The Hotel is clean but very dated and third, ranging from cracked sinks from TV's with very few channels.

Stayed 1 night in Mar 2024

4/10 Poor

michael

Travelled with family

21 Feb 2024

Liked: Cleanliness

Disliked: Property conditions & facilities

Room1 no hot water. Replacement basin blocked, toilet not flushing

Stayed 1 night in Feb 2024

6/10 Okay

Andrew

20 Feb 2024

Liked: Room comfort

Disliked: Staff & service

Poole Quay Hotel

There was very little cover on reception so it was not very easy to ask for shampoo and shower gel etc We needed these items as on our arrival day there was only 1 small tube of shower gel and only 1 shampoo aswell The kettle was badly scaled Another day the bin was not emptied As already mentioned due to lack of staff on reception we were not able to discuss these points with anyone The location of the hotel was in a lovely position and close to amenities

Stayed 3 nights in Feb 2024

8/10 Good

John

Business traveller

20 Feb 2024

Liked: Cleanliness, staff & service, room comfort

Stayed 1 night in Feb 2024

6/10 Okay

Mary

19 Feb 2024

Liked: Staff & service

Stayed 1 night in Feb 2024

8/10 Good

Adrian

Travelled with family

18 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very pleasant stay and staff were more than friendly and helpful

Stayed 1 night in Feb 2024

6/10 Okay

Alison

12 Feb 2024

Liked: Cleanliness, staff & service

Okay but Room for Improvement

Based on the room we were in, they desperately need updating, and I haven’t seen a curtain rail like that since my nan was alive! You could feel the springs in the mattress and the pillows were really thin. The bath was so badly stained it was disgusting. However, on the plus side, the staff were very friendly and professional and the restaurant/bar was lovely, with views from the restaurant over the harbour. We only had breakfast here so can’t comment on what it’s like in the evening but would certainly try it if we were to stay here again. And it’s dog friendly - our lovely waitress gave our cocker spaniel a bowl of kibble and biscuits!

Stayed 1 night in Feb 2024

8/10 Good

Stuart

Business traveller

23 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2024

8/10 Good

Darren

Business traveller

18 Jan 2024

Liked: Cleanliness, staff & service, room comfort

Stayed 1 night in Jan 2024

10/10 Excellent

Donna

15 Jan 2024

Stayed 1 night in Jan 2024

6/10 Okay

Mohammed Tajudeen

Travelled with group

13 Jan 2024

Disliked: Amenities

Stayed 1 night in Jan 2024

8/10 Good

Ryan

2 Jan 2024

Disliked: Property conditions & facilities

The Hotel is in an excellent position on Poole Quay. But the management of the Hotel have let the Hotel fabric and surroundings deteriorate considerably. There are 2 large weeds growing out of the front door. There are weeds and litter all around the Hotel. It looks as if the Management do not care about presentation of the Hotel. The evening security is very strange. It does not cost much to keep a property tidy and clean of Litter. The Hotel looks a disgrace and so sad as it was one of the best Hotels in Dorset in its day.

Stayed 1 night in Dec 2023

10/10 Excellent

Gill

1 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great venue

Excellent staff amazing team. Thank you all

Stayed 2 nights in Dec 2023

2/10 Terrible

Darren

Travelled with family

31 Dec 2023

Disliked: Cleanliness, staff & service, property conditions & facilities

This hotel is shocking the bathroom was dirty and the bath I really wouldn’t want to bath in it as was disgusting and full of hard water stains as never cleaned properly.. Was a windy night and the wind noise coming through the windows was awful and kept you awake, only to be told on check out by the bloke on reception that they know how bad the windows are and they are meant to be sorted in January. If you are in a room next to the stairs good luck with trying to get some sleep past 5 in the morning as they have no soft close on doors so all they do is slam shut. This hotel is very tired and outdated but like something out of faulty towers.. Next morning we logged a complaint with the chap on reception written down and got told someone would be in contact with us and we are now talking a month ago still nothing. Don’t waste you money with this disgusting bad customer service place.

Stayed 1 night in Dec 2023