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New Continental Hotel, Sure Hotel Collection by Best Western

3.5 star property
VIP Access

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Photo gallery for New Continental Hotel, Sure Hotel Collection by Best Western

Exterior
Reception
Individually decorated, individually furnished, desk, iron/ironing board
Indoor pool
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Gym
  • Bar

Explore the area

Map
Millbay Road, Plymouth, England, PL1 3LD
  • Hoe Park
    ‪7 min walk‬
  • National Marine Aquarium
    ‪19 min walk‬
  • Royal William Yard
    ‪20 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 1 Single Bed, Non Smoking

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Single Bed, Non Smoking

  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking (Converts to 2 Twin Beds)

Individually decorated, individually furnished, desk, iron/ironing board

Superior Room, 1 Queen Bed, Non Smoking (Converts to 2 Twin Beds)

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Individually decorated, individually furnished, desk, iron/ironing board

Family Room, Multiple Beds, Non Smoking

  • 27 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Room, Multiple Beds, Non Smoking (with Sofabed)

Individually decorated, individually furnished, desk, iron/ironing board

Family Room, Multiple Beds, Non Smoking (with Sofabed)

  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Room, Multiple Beds, Non Smoking, Connecting Rooms

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, Multiple Beds, Non Smoking, Connecting Rooms

  • 36 sq m
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

View all photos for Standard Room, 2 Single Beds, Non Smoking

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 2 Single Beds, Non Smoking

  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Jetted Tub (Four Poster Bed)

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking, Jetted Tub (Four Poster Bed)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking (Small Room)

Standard Room, 2 Single Beds, Non Smoking (Small Room)

Standard Room, 2 Single Beds, Non Smoking (Small Room)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking (Small Room)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking (Small Room)

Standard Room, 1 Single Bed, Non Smoking (Small Room)

Standard Room, 1 Single Bed, Non Smoking (Small Room)

  • Sleeps 1
  • 1 Twin Bed

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About this property

New Continental Hotel, Sure Hotel Collection by Best Western

Hotel with a fitness center, near National Marine Aquarium
An indoor pool, a restaurant, and a fitness center are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
New Continental Hotel, Sure Hotel Collection by Best Western offers 99 accommodations with hair dryers and irons/ironing boards. These individually decorated and furnished accommodations include desks. Flat-screen televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.
An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us they can't get enough of the breakfast at New Continental Hotel, Sure Hotel Collection by Best Western. During your stay, you're just a quick walk from Plymouth Pavilions. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Enjoy British cuisine while dining at Steve's Brasserie
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests really like the accommodations for the overall comfort and cleanliness
  • Just a 3-minute drive from National Marine Aquarium and 12 minutes from Dartmoor National Park
New Continental Hotel, Sure Hotel Collection by Best Western offers its guests a children's pool, an indoor pool, a sauna, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 3025 square feet (281 square meters) and includes conference space. The business-friendly New Continental Hotel, Sure Hotel Collection by Best Western also features a vending machine, complimentary newspapers in the lobby, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Plymouth hotel.

For a fee, guests can enjoy full breakfast daily from 7 AM to 10 AM.
Steve's Brasserie - This restaurant specializes in British cuisine and serves dinner only.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 7 per day)
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: GBP 15 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Steve's Brasserie

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 3,025 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Desk
  • Dryer
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
This property will place a credit card authorization upon check-in.
Guests paying in cash must provide a valid photo ID at check-in.

Renovations and closures

The following facilities or services will be unavailable from March 17 2025 to March 24 2025 (dates subject to change):
  • Swimming pool
The property will be renovating from March 17 2025 to March 19 2025 (completion date subject to change). The following areas are affected:
  • Sauna
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 15.00 per person
  • Self parking fee: GBP 7 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests with mobility issues should contact this property in advance.

Property is also known as

New Continental Hotel Plymouth
New Continental Plymouth
New Continental Hotel Torquay
New Continental Torquay
The New Continental Hotel
New Continental Hotel Sure Hotel Collection by Best Western

New Continental Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 454 out of 970 reviews
Rating 8 - Good. 337 out of 970 reviews
Rating 6 - Okay. 117 out of 970 reviews
Rating 4 - Poor. 45 out of 970 reviews
Rating 2 - Terrible. 17 out of 970 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old building ,beautiful function room ball room gymnasiem, pool ,sauna restaurant transport outside bus ect close to town 5 min bus ride 10 mins walk to Barbicon . Spotlessly clean nice staff ! Perfect will stay again .
Stayed 2 nights in Dec 2024

10/10 Excellent

MELITTA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was lovely, nicely presented clean room, friendly helpful staff, fantastic pool facilities, would definitely come again.
Stayed 1 night in Dec 2024

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Surprise at parking supplement
Stay was very comfortable and I was impressed with all the staff’s helpfulness. The rooms decor was a little dated and was surprised for the need to charge for parking
Stayed 1 night in Dec 2024

10/10 Excellent

Carol

Stayed 2 nights in Dec 2024

10/10 Excellent

Cathal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Carrie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night
Only stayed one night for work. Had a four poster bed and jacuzzi bath absolutely lovely, design is old but how it should be very lovely, usb ports plenty of plugs, WiFi work. Only complaint is I waited an hour for room service and food was luke warm.
Stayed 1 night in Dec 2024

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed there for xmas party food good,staff hard working but cheerful. Rooms a little dated but clean and comfortable. Would stay again
Stayed 1 night in Nov 2024

6/10 Okay

Ian

Travelled with group
Disliked: Property conditions & facilities
Not overly friendly service, rubbish left in room and really needs modernisation as room is dated. Was perfectly acceptable for a 1 night stay for a night out in Plymouth
Stayed 1 night in Nov 2024

10/10 Excellent

Dean

Stayed 2 nights in Nov 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
The staff went over and above to help us
Stayed 1 night in Nov 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rg n boneman
great so close to pavilions a must when going to a show there
Stayed 1 night in Nov 2024

6/10 Okay

Kizzy

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel
Great hotel. Very friendly, helpful staff. Room was huge and bed was super comfortable. It is a Victorian listed building so some of the features eg sash windows weren’t ideal but part of the character of the building.
Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
Hotel staff were very helpful when I needed to cut short my stay due to a problem with the rail company (advising us not to travel on the day I was due to return). The hotel reception staff did everything from their end (I was booked through third party) The room itself was fine although the wooden furniture could probably do with a refresh. Bed itself was comfortable. The bathroom is very good having a bath and shower and lots of room. Due to the short stay, I didn't get to use the swimming pool. I was looking forward to using it. The breakfast was nice. I would definitely return to this hotel but will probably drive next time, unless the return date is anything but a Sunday.
Stayed 2 nights in Nov 2024

10/10 Excellent

R J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Room was clean amd all equipments working prefect. Sauna and Steam room were also open. Overall a good experience.
Stayed 3 nights in Nov 2024

8/10 Good

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was extremely comfortable, room overall was lovely and rustic. jetted tub was very impressive but needed some assistance in getting it to work. building itself was very nice, slightly narrow hallways and layout was a tad confusing. staff were incredible and a lovely stay
Stayed 1 night in Nov 2024

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent business stay.
All good, all clean and staff were excellent.
Stayed 1 night in Nov 2024

8/10 Good

Teresa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is locally placed to the Barbican area where there are lots of bars and eateries. It's around a good 5 minute walk. Parking is limited at the hotel and spaces are not the widest
Stayed 1 night in Nov 2024

10/10 Excellent

Matthew

Stayed 1 night in Oct 2024

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