The Old Custom House

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Dates

December 2024

January 2025

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Single Beds, Non Smoking

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

Housekeeping

Free WiFi

Restaurant

Explore the area

South Quay, Padstow, England, PL28 8BL

Padstow Harbour
1 min walk
Padstow Museum
2 min walk
Prideaux Place
8 min walk
Newquay (NQY-Newquay Cornwall)
21 min drive

Room options

Standard Room, 2 Single Beds, Non Smoking

16 sq m
City view
Sleeps 2
2 Twin Beds

Double Room, Sea View

18 sq m
Sea view
Sleeps 2
1 Double Bed

Double Room

16 sq m
Sleeps 2
1 Double Bed

Superior Double Room

18 sq m
Sleeps 2
1 Double Bed

Twin Room, Sea View

18 sq m
Sea view
Sleeps 2
1 Twin Bed

Standard Double Room, 1 Double Bed

16 sq m
Sleeps 2
1 Double Bed

Similar properties

Pet-friendly

Free WiFi

Restaurant

Breakfast available

for 1 room

includes taxes & fees

5 Jan - 6 Jan

About this property

Inn in Padstow with a coffee shop and a restaurant

Along with a restaurant, this smoke-free inn has a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Other amenities include a hair salon.

The Old Custom House offers 22 accommodations with coffee/tea makers and designer toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and hair dryers. This Padstow inn provides complimentary wireless Internet access. Housekeeping is provided daily.

The Old Custom House's great location gets high marks from our customers. During your stay, you're just a quick walk from Padstow Harbour. Features include free WiFi in public areas, plus a restaurant and a bar.

Free WiFi
Enjoy seafood while dining at The Old Custom House
Guests have great things to say about the clean accommodations and the location
Steps from Padstow Harbour and Padstow Museum

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

This 4-star Padstow inn is smoke free.

The Old Custom House - This restaurant specializes in seafood and serves lunch and dinner. Reservations are required.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Off-site parking within 499 ft (GBP 8.80 per night)

Food and drink

1 restaurant and 1 coffee shop/cafe
1 bar

Restaurants on site

The Old Custom House

Guest services

Daily housekeeping
Front desk (limited hours)
Hair salon

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Upper floors accessible by stairs only

Smoke-free property

Room amenities

Bedroom

Bed sheets
Heating

Bathroom

Bath or shower
Designer toiletries
Hairdryer
Private bathroom
Towels

Entertainment

Flat-screen TV

Food and drink

Coffee/tea maker
Electric kettle

Desk
Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM

Front desk staffed during limited hours

Renovations and closures

The following facilities are closed on Christmas Day:

Bar/lounge
Dining venue(s)

Access methods

Front desk (limited hours)

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Nearby parking fee: GBP 8.80 per night (499 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

The front desk at this property is open daily from 7:30 AM - 9:00 PM.
Front desk staff will greet guests on arrival.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Old Custom House Inn Padstow

Old Custom House Inn

Old Custom House Padstow

Old Custom House

The Old Custom House Inn

The Old Custom House Padstow

The Old Custom House Inn Padstow

The Old Custom House Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Verified traveller

16 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

8 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Sep 2024

10/10 Excellent

Janet

4 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Aug 2024

10/10 Excellent

Sean

Business traveller

29 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Classy Reception!!!

Great Hotel in an idyllic location….wonderful food and service….with a special mention to the receptionist, who greeted me with a genuine smile before guiding me to my room personally whilst asking about my day….so refreshingly genuine l!!!

Stayed 1 night in Aug 2024

10/10 Excellent

Paul

23 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely hotel with fabulous staff, helpful and very friendly . Hotel is in a great location. Meals are very good, breakfast was set out nice, good choice. We would come here again.

Stayed 1 night in Aug 2024

10/10 Excellent

Joseph

19 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Aug 2024

10/10 Excellent

Denyelle

Travelled with partner

15 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great clean, comfortable rooms with fantastic views. Staff are wonderful and very helpful. The breakfast is a great way to start the day. The only thing is the wi-fi is a bit hit and miss. To park it is best to get there before 10am or after 5.30pm as parking is very limited. Wouldn’t hesitate to stay again.

Stayed 3 nights in Aug 2024

8/10 Good

Karime

13 Aug 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Luke

13 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great room with a lovely view. We would recommend!

Stayed 3 nights in Aug 2024

10/10 Excellent

k

12 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Top Place in Padstow

Absolutely brilliant spot, view from room amazing, room specs, were lovely and cosy, bathroom amazing, location could not be faulted, facilities were topnotch. Staff throughout thectime there, morning, noon & night were so friendly and nice, going back again without a doubt. Thank you

Stayed 2 nights in Aug 2024

10/10 Excellent

Geoffrey

Travelled with partner

26 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overlooking the harbour

Stayed 1 night in Jul 2024

8/10 Good

John

Travelled with partner

25 Jul 2024

Liked: Staff & service, amenities

Nice old pub right on Padstow Harbour so close to everything. Has bar and eatery, and staff are very helpful. The only downside - it’s a bit of a mission getting your luggage to the upper floors as there are lots of stairs and doors to negotiate.

Stayed 2 nights in Jul 2024

8/10 Good

Christine

22 Jul 2024

Liked: Staff & service, property conditions & facilities

Very authentic

Stayed 2 nights in Jul 2024

10/10 Excellent

Lee

19 Jul 2024

Liked: Cleanliness, staff & service, room comfort

Stayed 1 night in Jul 2024

10/10 Excellent

noel

18 Jul 2024

Liked: Cleanliness, staff & service, room comfort

Great hotel

Our room was really nice and the staff were great. The hotel itself could do with a lick paint and the stair carpet needs replacing.But that did not stop us having a very enjoyable stay. We would definitely stay again

Stayed 1 night in Jul 2024

8/10 Good

Robert L

16 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

6/10 Okay

Jane

Travelled with group

12 Jul 2024

Liked: Cleanliness

Great location

Stayed 1 night in Apr 2024

10/10 Excellent

Maurice

Business traveller

12 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice hotel with room for minor improvements

Lovely little room but being in the top was quite warm so needed the windows open. As a result a late wake-up from drunks in the street outside (it was the nght of England v Netherlands in the Euros Semi Final) and an early wake up from the local sea gulls :-). Comfy bed. A mini fridge would be nice to keep cold drinks in. The can of laocal lager was a nice touch. Ate dinner in the restaurant and the service was not great. Slow and got the order timing wrong by bringing out the starter and main at the same time????. There were only two other tables being occupied so it wasn't like it was busy. These are minor things and are mentioned only for feedback purposes. I would stay here again as it's a great location and a nice boutique hotel. A lot od stairs to Room 14 :-) but worth it for the view ;-)!

Stayed 1 night in Jul 2024

10/10 Excellent

roger

Business traveller

8 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

6/10 Okay

Patricia

Travelled with partner

5 Jul 2024

Liked: Staff & service, amenities

Great location. Staff were friendly and helpful. The room needed to be refurbished. The bed and linen were lovely as were the towels.

Stayed 1 night in Jul 2024

8/10 Good

Dawn

1 Jul 2024

Stayed 1 night in Jun 2024

10/10 Excellent

Lisa

26 Jun 2024

Stayed 1 night in Jun 2024

10/10 Excellent

Colin

25 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2024

10/10 Excellent

Colin

25 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1st class service and accommodation

We had a lovely stay especially the room (no.10) we were given overlooking the harbour. The food was good value especially the fish and chips. The service was excellent from when we arrived and especially sending on free of charge the iPad we left in the room. Highly recommend for it location, service and value

Stayed 1 night in Jun 2024