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"5 minute walk to the city centre and free breakfast parking. Very friendly staff & prompt check in. What let’s this hotel down is the condition and cl ... " More

By a verified traveller on Sat 13 Apr 2019

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Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

During your stay at The Norwich Hotel, you're just a quick walk from Norfolk Broads. Features include free WiFi in public areas and free self-parking, plus breakfast (surcharge).

  • Free Wi-Fi in some public areas
  • Free self-parking
  • Cooked-to-order breakfast offered for a fee
  • Services include luggage storage and wedding services
  • Within a 10-minute walk of Norfolk Broads and Carrow Road

The Norwich Hotel ratings based on 6 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for The Norwich Hotel

Everyone (3) Couples (2)
1 out of 5
Nothing

Posted by on 14 Sep 2021

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Comment from Hotel Management

14 Sep 2021 by Reception

Thanks for letting us know. We are in the process of addressing the concerns you have highlighted, with a pending planning application to improve the premises. We are sorry you did not enjoy your stay.

2 out of 5

Posted by on 22 Sep 2019

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Comment from Hotel Management

30 Sep 2019 by Reception

Thank you for your feedback. We are sorry you did not enjoy your stay

3 out of 5
5 minute walk to the city centre and free breakfast parking. Very friendly staff & prompt check in. What let’s this hotel down is the condition and cleanliness. The room was very old and dated. Uneven floor and nearly every tile in the bathroom cracked. Furniture was old and worn and the bed was extremely uncomfortable - more like a trampoline! The kettle was dirty and there was dust everywhere - even on surfaces that are used everyday. It was just very run down which is a shame as a little renovation and this could be a lovely little hotel.

Posted by on 13 Apr 2019

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Comment from Hotel Management

14 Apr 2019 by Reception

Thank you for your feedback. We have informed our housekeeping team and our maintenance team of your concerns and hope to improve the experience.

3 out of 5
Decor of room poor. Very old shower and water does not flow prooerly.

Posted by on 30 Nov 2018

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Comment from Hotel Management

1 Dec 2018 by Reception

Thank you for your feedback. We have notified our maintenance team of your concerns and hope to improve the experience

4 out of 5

Posted by on 15 Mar 2020

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Comment from Hotel Management

16 Mar 2020 by Reception

Thank you for your positive response. We are glad you enjoyed your stay

1 out of 5
Alles im die Jahre gekommen. Z.T. Schimmel im Bad. Alter Tepichboden müffelt.

Posted by on 14 Sep 2019

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Comment from Hotel Management

17 Sep 2019 by Reception

Thank you for your feedback. We have informed our maintenance team of your concerns and hope to improve the experience. We are sorry you did not enjoy stay.

Renovations + Closures

This property is closed from 25 April 2022 to 11 September 2024 (dates subject to change).

The property is closed between 25 April and 31 March.

This property will be closed from 26 April 2022 to 31 December 2023 for renovations and will resume operation once the renovation is complete (completion date subject to change).

 

Property Features

WiFi is free in public spaces. Free self parking is available. This 3-star Norwich hotel is smoke free.

  • 38 guestrooms or units
  • 2 levels
  • Conference rooms
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • No smoking on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Norwich Station (1 km / 0.6 mi)
  • Parking: Free self parking

Room Amenities

The Norwich Hotel offers 38 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Desk
  • Ensuite bathroom

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 11 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash.

  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly-touched surfaces are cleaned with disinfectant
  • Debit cards
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 8.95 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Norwich Hotel
  • The Norwich Hotel Hotel
  • The Norwich Hotel Norwich
  • The Norwich Hotel Hotel Norwich
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