Mercure Norwich Hotel

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Dates

January 2025

February 2025

In-room safe, desk, iron/ironing board, free WiFi

Overview
Rooms
Location
Policies

Good

Popular amenities

Room service

24/7 front desk

Bar

Laundry

Breakfast available

Housekeeping

Explore the area

121-131 Boundary Road, Norwich, England, NR3 2BA

Hellesdon Hospital
‪19 min walk‬
Inspire Hands-On Science Centre
‪6 min drive‬
Norwich Cathedral
‪6 min drive‬
Norwich (NWI-Norwich Intl.)
‪4 min drive‬

Room options

Superior Suite, 1 Double Bed

24 sq m
Sleeps 2
1 Double Bed

Privilege, Double Room, 1 Double Bed

24 sq m
Sleeps 2
1 Double Bed

Classic Room, 1 King Bed with Sofa bed

24 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Classic Room, 2 Single Beds

Very good

21 sq m
Sleeps 2
2 Twin Beds

Classic Double Room, 1 Double Bed

Wonderful

21 sq m
Sleeps 2
1 Double Bed

Similar properties

Breakfast included

Free WiFi

Restaurant

Air conditioning

for 1 room

includes taxes & fees

1 Feb - 2 Feb

About this property

Eco-certified hotel with a 24-hour front desk and a restaurant

This smoke-free hotel features a restaurant, a bar/lounge, and 24-hour room service. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning, and laundry facilities. Housekeeping is available on request.

Mercure Norwich Hotel offers 107 accommodations with safes and coffee/tea makers. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Norwich hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Our customers tell us they enjoy the overall property condition at Mercure Norwich Hotel. During your stay, you'll be within walking distance of Sweetbriar Marshes. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.

Free WiFi
Free self parking
Enjoy a bite to eat at Brasserie Restaurant, a brasserie that serves international cuisine
Buffet breakfast served daily for a fee
Services include dry cleaning/laundry, luggage storage, and wedding services
Just a 2-minute drive from Sweetbriar Marshes and a few minutes from Hellesdon Hospital

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A terrace, multilingual staff, and complimentary newspapers in the lobby are also featured at the eco-certified Mercure Norwich Hotel. Free self parking is available.

This 4-star Norwich hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 5:00 AM to 9:30 AM and on weekends from 5:00 AM to 10:30 AM.

Brasserie Restaurant - This brasserie specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site

Food and drink

Buffet breakfast available for a fee 5:00 AM–9:30 AM on weekdays and 5:00 AM–10:30 AM on weekends: GBP 17.95 per person
1 restaurant
1 bar
24-hour room service

Restaurants on site

Brasserie Restaurant

Family friendly

Laundry facilities

Conveniences

ATM/banking services
Banquet hall
Free newspapers in reception
Front-desk safe
Reception hall

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Wedding services

Business services

Conference space
Meeting rooms

Outdoors

Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Assistive listening devices available
Braille signage

At least 80% of lighting from LEDs
Biodegradable coffee stirrers
Biodegradable drinking straws
Double-glazed windows
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drinks bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
Smoke-free property
TV in lobby

Room amenities

Bedroom

Bed sheets
Heating

Bathroom

Eco-friendly toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels

Entertainment

Digital channels
Flat-screen TV

Food and drink

Coffee/tea maker
Electric kettle

Connecting rooms available
Desk
Eco-friendly cleaning products provided
Iron/ironing board (on request)
LED light bulbs
Phone
Safe
Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately GBP 17.95 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Front desk staff will greet guests on arrival.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercure Norwich

Mercure Hotel Norwich

Mercure Norwich

Mercure Norwich Hotel

Norwich Mercure

Norwich Mercure Hotel

Norwich Ramada

Ramada Norwich

Mercure Norwich Hotel Hotel

Mercure Norwich Hotel Norwich

Mercure Norwich Hotel Hotel Norwich

Mercure Norwich Hotel Reviews

7.4

Good

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

6/10 Okay

Timothy

Business traveller

10 Oct 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Very dated hotel

Hotel is clean, just very dated. Was expecting much more from a well known chain. For the amount paid was expecting something that had been improved since original construction. Can't say it is eco friendly as the whole time i was there the radiators were on full blast to make up for the fact that the single glazed old aluminum windows were drafty.

Stayed 1 night in Oct 2024

10/10 Excellent

Alan

9 Oct 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Bridget

6 Oct 2024

Stayed 1 night in Sep 2024

8/10 Good

Zdenko

24 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

6/10 Okay

Gary

23 Sept 2024

Liked: Staff & service

Disliked: Property conditions & facilities

Stayed 1 night in Sep 2024

8/10 Good

Gareth

20 Sept 2024

Liked: Cleanliness

Disliked: Property conditions & facilities

Firstly the staff werent aware of the reply to the email you sent. It looked really tired inside and out. The carpets were worn or stained. The bar carpet was rucked up. We ordered coffees and got called to the bar to collect them, whereas normally they would be brought to the table. My wife asked for vegan sausage and a runny egg, as all the eggs brought out were firm. The sausages were under cooked and the egg again was firm. We were very disapointed. Apart from being charged more per night and breakfast than was being charged on the day. You need to refurbish soon or you will miss out on people staying there on a regular basis.

Stayed 2 nights in Sep 2024

8/10 Good

Crismel

Business traveller

20 Sept 2024

Liked: Cleanliness, staff & service, room comfort

Stayed 2 nights in Sep 2024

8/10 Good

Gareth

Travelled with partner

15 Sept 2024

Liked: Staff & service

Perfectly reasonable for a one or two night stay.

Stayed 1 night in Sep 2024

4/10 Poor

Ian

12 Sept 2024

Disliked: Staff & service

Stayed 2 nights in Sep 2024

6/10 Okay

Benjamin

3 Sept 2024

Stayed 1 night in Aug 2024

6/10 Okay

William

Travelled with family

25 Aug 2024

Liked: Cleanliness, staff & service

It was a good trip to Norwich unfortunately the room in the hotel was very warm and i had the worst night

Stayed 1 night in Aug 2024

8/10 Good

Ciaran

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly staff good breakfast

Stayed 1 night in Aug 2024

6/10 Okay

Dr. Sergio

17 Aug 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Stayed 1 night in Aug 2024

8/10 Good

Catherine

11 Aug 2024

Liked: Staff & service, property conditions & facilities

The mercure’s rooms are comfortable, have air conditions, lovely bed, and Nespresso coffee in them. The staff were very friendly and helpful. To go into town in the evening you do need to use the cab service (details at reception) The hotel is an older building in an industrial estate.

Stayed 1 night in Aug 2024

6/10 Okay

Matthew

Travelled with family

7 Aug 2024

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

My son and I booked this hotel, so we could access the pool and spa as advertised. Apparently on arrival, we were informed these are no longer in use !!

Stayed 2 nights in Aug 2024

10/10 Excellent

Gregory

Travelled with partner

2 Aug 2024

Liked: Amenities

No lift for 1st floor

Stayed 2 nights in Jul 2024

6/10 Okay

Sarah

Travelled with group

28 Jul 2024

Liked: Room comfort

Clean and tidy , food was ok bit short staffed in the evening o e member of staff doing the reception and the bar and the food was a bit over priced for what it was , was nice quiet hotel though and served its purpose

Stayed 1 night in Jul 2024

2/10 Terrible

Melvin

23 Jul 2024

Stayed 1 night in Jul 2024

8/10 Good

Tracey

Travelled with family

18 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was as we expected.

Stayed 1 night in Jul 2024

10/10 Excellent

Davina

7 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had a lovely stay here will return food was very good and bed very comfy

Stayed 1 night in Jul 2024

8/10 Good

Martin

5 Jul 2024

Liked: Cleanliness, staff & service

Stayed 1 night in Jul 2024

6/10 Okay

Kathleen

2 Jul 2024

Liked: Cleanliness, property conditions & facilities, room comfort

2 night stay

Room was ok as hotels go. Basic but clean with everything we needed. Breakfast was disappointing. Cooked food looked as if it had been standing for hours. They ran out of butter on the first day so we couldn't have toast. Second day said the same but when i complained miraculously butter appeared. Cold food ham cheese and fruit were from the day before and was dry and brown. Couple onthe next table were told it was fresh but it wasn't

Stayed 2 nights in Jun 2024

8/10 Good

Elizabeth, Cambs

Travelled with partner

23 Jun 2024

Liked: Cleanliness, staff & service, amenities

Although we paid to upgrade our room, it was a large room but, it only had one chair, so one of us had to sit on the bed. Also, the toilet did not flush properly, the security chain on the door was broken and the bolt would not lock the door, lucky you need a key card to enter. The staff were, however excellent, I hope they sorted out terppm issues after we left.

Stayed 1 night in Jun 2024

10/10 Excellent

George

Travelled with group

23 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good location, good price, but there was a lot of noise at nighttime!

Stayed 1 night in Jun 2024

10/10 Excellent

Joel

16 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel is located 2 to 3 miles from Norwich city centre. Plenty of car parking available. Buses 28, 29 and 29X all leave near Asda to the city centre. Buses are frequent. Staff at reception and in the bar were all very pleasant. Room was very clean, as was the ensuite. It was very quiet at night, and the bed was comfortable. Breakfast had lots of hot and cold food options. Plenty of hot and cold beverages available too. Overall, I would definitely recommend staying at Mercure Norwich.

Stayed 1 night in Jun 2024