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3.6 out of 5
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"We loved how attentive the staff were to us and our kids and the GM was down to earth, he spend sometime talking to our kids. That is hospitality at i ... " More

By a verified traveller on Fri 07 Feb 2020

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Privilege, Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Classic Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Suite, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Mercure Norwich Hotel ratings based on 8 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Mercure Norwich Hotel

Everyone (4) Couples (1)
5 out of 5
We loved how attentive the staff were to us and our kids and the GM was down to earth, he spend sometime talking to our kids. That is hospitality at its best. Overall we had a wonderful stay. I’ll book again and I hope to get an upgrade next time :-). much love the Graham’s.

Posted by on 7 Feb 2020

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Comment from Hotel Management

8 Feb 2020 by Mercure Norwich

Thank you for your lovely feedback, we hope to welcome you back very soon.

3 out of 5
Bed too firm for me. Managed to sleep for only 4.5 hours.

Posted by on 29 Sep 2019

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Comment from Hotel Management

2 Oct 2019 by Mercure

Thank you for your feedback

4 out of 5
Good hotel quiet and discrete relaxed atmosphere good choice of food bar staff and restaurant personnel very amiable Room comfortable with all what you need for your stay. The corridor needs a refurb colours a bit shabby and dated, room deco fine though

Posted by , from Norwich on 27 Jul 2019

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Comment from Hotel Management

29 Jul 2019 by Mercure

Thank you for the positive feedback

4 out of 5
Very friendly staff. Lovely spacious room for our family of 4.

Posted by on 25 Mar 2019

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Comment from Hotel Management

28 Mar 2019 by Catherine

Thank you for your kind feedback. Many thanks, Mercure Norwich

5 out of 5
After reading some of the reviews of this hotel I was a little dubious about staying there but after staying at Mercure hotels previously I hoped for a pleasant stay. And it was! From friendly staff to a great big room, good snack/dinner menu and pool with steam/sauna. what more could a traveller ask for. Niggling complaint there is no lift and with a hammy knee lugging a heavy suitcase up stairs is no joke.

Posted by on 29 Jan 2019

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Comment from Hotel Management

4 Mar 2019 by Mercure Norwich

Thank you for your feedback. Kind regards, Mercure Norwich

2 out of 5

Posted by on 10 Dec 2018

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Comment from Hotel Management

30 Dec 2018 by Mercure Norwich

Thank you for your feedback. Kind regards, Mercure Norwich

3 out of 5

It's a budget hotel.

Arrived at reception to check-in, to be told there was no booking for me on their system. Showed them my email booking and they luckily had availability. Room was perfectly acceptable, except a little tired - especially the bathroom. A comfortable bed, decent TV, blackout blinds all helped though. Main issue was with the temperature - during the night it became far too warm! I would use again, as I said, it's a budget hotel.

Posted by , from Welwyn on 13 Mar 2017

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3 out of 5

Good overnighter

My only criticism is the temperature in the rooms.

Posted by on 21 Aug 2012

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.