Rutland Arms

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar

Room service

24/7 front desk

Laundry

Breakfast included

Housekeeping

Explore the area

33 High Street, Newmarket, England, CB8 8NB

National Horseracing Museum
3 min walk
Wildwood Restaurants
1 min walk
Newmarket Station
11 min walk
London (STN-Stansted)
35 min drive

Room options

Individually decorated, individually furnished, iron/ironing board

Double for Sole

Sleeps 1
1 Double Bed

Four Poster Double Room

Sleeps 2
1 Double Bed

Family Room

Sleeps 3
1 Double Bed and 1 Twin Bed

Superior Twin Room

Sleeps 2
2 Twin Beds

Double

City view
Sleeps 2
1 Double Bed

Twin

Sleeps 2
2 Twin Beds

Superior Double Room

Sleeps 2
1 Double Bed

About this property

Georgian hotel with free breakfast and a 24-hour front desk

Along with a restaurant, this hotel has a bar/lounge and 24-hour room service. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk, and a TV in a common area.

Rutland Arms offers 46 accommodations with hair dryers and irons/ironing boards. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with digital channels.

Bathrooms include shower/tub combinations and complimentary toiletries. This Newmarket hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

During your stay at Rutland Arms, you're just a quick walk from National Horseracing Museum. Free breakfast, free WiFi in public areas, and free self parking are available.

Free full breakfast served daily
Free WiFi
Free self parking
Enjoy British cuisine while dining at Carriages
Amenities include meeting rooms, laundry facilities, and a terrace
Just a 3-minute walk from National Horseracing Museum and a 3-minute drive from Newmarket Racecourse

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Rutland Arms also features a terrace, laundry facilities, and 24-hour room service. Free self parking is available.

Guests are served free full breakfast daily from 7 AM to 10 AM.

Carriages - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Free in-room WiFi has a 2-device limit
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Wheelchair-accessible parking available
Height restrictions apply for on-site parking

Food and drink

Free full breakfast available daily 7 AM–10 AM
1 restaurant
1 bar
24-hour room service

Restaurants on site

Carriages

Family friendly

Laundry facilities
Rollaway/extra beds (surcharge)

Conveniences

Banquet hall

Guest services

24-hour front desk
Daily housekeeping
Laundry facilities
Luggage storage

Business services

Meeting rooms

Outdoors

Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Wheelchair-accessible parking

TV in lobby

Room amenities

Bedroom

Heating (climate-controlled)
Portable fan
Rollaway/extra beds (surcharge)

Bathroom

Free toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels

Entertainment

32-inch flat-screen TV
Digital channels

Food and drink

Electric kettle

Individually decorated
Individually furnished
Iron/ironing board
Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 PM

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Guests driving to the property should contact this property in advance (e.g., directions)

For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 25.00 per night.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Rollaway bed fee: GBP 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival. Guests who plan to drive should contact this property in advance for more details (e.g., directions). For more details, please contact the property using the information on the booking confirmation.

We should mention

Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Registered guests are the only ones allowed to be in guestrooms.
Free in-room WiFi has a 2-device limit.

Property is also known as

Rutland Arms

Rutland Arms Hotel

Rutland Arms Hotel Newmarket

Rutland Arms Newmarket

Rutland Arms Hotel

Rutland Arms Newmarket

Rutland Arms Hotel Newmarket

Rutland Arms Reviews

7.6

Good

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6/10 Okay

DS Smith PLC

Business traveller

18 Feb 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always great stay, good location, great food, friendly staff, had a good night sleep, lovely rooms and comfortable beds.

Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller

17 Dec 2019

Liked: Cleanliness, staff & service

Very old looking hotel which is due a refurb in 2020. Staff were good. would dI book again...yes I would.

Stayed 2 nights in Dec 2019

6/10 Okay

Ian, Denbighshire

Travelled with partner

2 Dec 2019

Liked: Cleanliness

Comfortable Bed. Room very small. Public areas shabby, carpets threadbare. Breakfast service poor but quality of food OK. Overall overpriced for the quality on offer.

Stayed 2 nights in Nov 2019

2/10 Terrible

Mark

Business traveller

1 Dec 2019

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Terrible

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner

18 Nov 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is set in a good location ,good parking facilities and very welcoming staff ,foid was good and rooms were clean and tidy as was hotel . There was nothing to dislike we will be staying there again.

Stayed 1 night in Nov 2019

6/10 Okay

Kovacs

Business traveller

15 Nov 2019

Liked: Cleanliness, room comfort

Disliked: Staff & service

Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Business traveller

12 Nov 2019

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

10 Nov 2019

Liked: Cleanliness, staff & service, amenities

The friendly staff made us feel most welcome. Bar food was excellent.

Stayed 1 night in Nov 2019

4/10 Poor

Stephanie

Business traveller

6 Nov 2019

Disliked: Staff & service, property conditions & facilities, room comfort

Overpriced and very tired!

This hotel has definitely seen better days. The carpets both in public and bedrooms are worn, and gives a poor impression of the place. The plumbing in the bathroom was terrible and the shower and bathroom suite would have been modern in the 1970s. It certainly is not value for money and I was pleased to leave after spending 2 nights there on business. Breakfast was good, but you felt you were imposing on the staff by interrupting their private chats to ask to order some coffee.

Stayed 2 nights in Sep 2019

4/10 Poor

Lee

Business traveller

6 Nov 2019

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Grotty

Food was Terrible room smelt of smoke And was disgusting, the bed was like an Ironing board.

Stayed 1 night in Nov 2019

8/10 Good

John

3 Nov 2019

Liked: Staff & service, room comfort

Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Travelled with family, Business traveller

30 Oct 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Our room was filthy. The beds were badly made, with a grease stain on a decorative cushion. The windows and frames were really dirty as was the desk and the coffee and tea tray. Worst of all was the bathroom. The underside rim of the toilet was dirty, the shower/tap combination corroded and the shower curtain grubby. The heated towel rail didn't work BUT worst of all there was BLOOD on the sink tap and the wall. Despite reporting this at once, nothing was done and the room remained the same. I cleaned up the blood. The hotel is very tatty with too few staff. Breakfast service on the first day was awful and there was no white bread available. The one good thing was dinner in the restaurant which was very nice. I was given a £50 refund, which on reflection I wish I had not accepted but was in a rush to leave. This hotel cost £120 per night, which under the circumstances is outrageous.

Stayed 2 nights in Oct 2019

6/10 Okay

Gavin

Business traveller

29 Oct 2019

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities, room comfort

Terrible shower

Hotel is in need of a revamp!! Bathrooms especially!! You literally have to run around in the shower to get wet. I live my life in hotels and I ask for a comfy bed and a decent shower!! Sadly this failed massively in the shower department. Breakfast was nice and staff friendly but it’s let down by its amenities!!

Stayed 3 nights in Oct 2019

6/10 Okay

paul

Business traveller

25 Oct 2019

Liked: Staff & service

Put in older rooms, showers are the worst I've had , you have to run round to get wet

Stayed 2 nights in Oct 2019

10/10 Excellent

david

Business traveller

19 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 13 nights in Oct 2019

8/10 Good

Paula

Travelled with group

17 Oct 2019

Liked: Staff & service, room comfort

Disliked: Property conditions & facilities

Staff were lovely. The hotel is very tired and needs so much work. The actual building is beautiful. In saying that the beds were very comfy however the light bulb had gone in the bathroom so very dark. Great location

Stayed 2 nights in Oct 2019

10/10 Excellent

John

Travelled with group

17 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner

14 Oct 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a lovely old hotel and keeps all its heritage , large room we stayed in with 4 poster bed was more like a suite , Lovely stay and very welcoming staff , even made it for breakfast on our check in day , Only on downside some of the fixtures are a bit worn but i suppose that comes with it being an old building , perfect for a place to stay after a day at the races

Stayed 1 night in Oct 2019

8/10 Good

Les

8 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Oct 2019

4/10 Poor

TREVOR

Business traveller

30 Sept 2019

Liked: Cleanliness

THINK IS MUST HAVE HAD A COUPLE OF BABY ELEPHANTS ABOVE ME

Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family

30 Sept 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All the staff were helpful and friendly with nothing being too much trouble

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family

25 Sept 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel was very comfortable and welcoming. Staff very nice. The menu could be a bit more varied.

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

24 Sept 2019

Liked: Cleanliness

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner

23 Sept 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful old hotel with exceptional staff. Perhaps a little tired but very clean and had everything required for a short stay. Breakfast offered nice selection and good food. Breakfast staff were really stand out - prompt, considerate, friendly and helpful even when very busy.

Stayed 2 nights in Sep 2019