Thames Riviera Hotel, Sure Hotel Collection by Best Western

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

24/7 front desk

Bar

Room service

Laundry

Housekeeping

Breakfast available

Explore the area

The Bridge, Maidenhead, England, SL6 8DW

Thames Path
1 min walk
Maidenhead Railway Bridge (Maidenhead Viaduct)
6 min walk
Bray Marina
8 min drive
London (LHR-Heathrow)
28 min drive

Room options

Standard Room, 1 King Bed, Non Smoking

Sleeps 2
1 King Bed

Executive Room, 1 King Bed, Non Smoking

Sleeps 3
1 King Bed

Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

Sleeps 1
1 Twin Bed

Similar properties

Parking included

Free WiFi

Restaurant

Business services

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Eco-certified hotel with a 24-hour front desk and a restaurant

Along with a restaurant, this smoke-free hotel has a bar/lounge and a meeting room. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.

Thames Riviera Hotel, Sure Hotel Collection by Best Western offers 52 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include bathtubs or showers and complimentary toiletries. This Maidenhead hotel provides complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Thames Riviera Hotel, Sure Hotel Collection by Best Western. During your stay, you're just a quick walk from Thames River. Free WiFi in public areas, free self parking, and a restaurant are available.

Free WiFi and wired Internet
Free self parking
Enjoy Modern European cuisine while dining at The Blue River Cafe
Full breakfast served daily for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Steps from Thames River and 10 minutes by car from Windsor Castle

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A terrace, barbecue grills, and tour/ticket assistance are also featured at the eco-certified Thames Riviera Hotel, Sure Hotel Collection by Best Western. Free self parking is available.

This 3-star Maidenhead hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

The Blue River Cafe - This restaurant specializes in Modern European cuisine and serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German, Hindi, Hungarian, Lithuanian, Romanian

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Free self-parking on site

Food and drink

Full breakfast available for a fee 7:00 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends: GBP 12.50 for adults and GBP 8.00 for children
1 restaurant
1 bar
Room service available

Restaurants on site

The Blue River Cafe

Family friendly

Laundry facilities

Conveniences

Banquet hall
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance

Business services

A meeting room

Outdoors

BBQ grill(s)
Garden
Picnic area
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Bathroom emergency pull cord
Grab bar near toilet

Smoke-free property

Room amenities

Bedroom

Bed sheets
Heating
Portable fan

Bathroom

Bath or shower
Free toiletries
Hairdryer
Private bathroom
Towels

Entertainment

32-inch flat-screen TV
Premium channels
Satellite channels

Food and drink

Coffee/tea maker
Electric kettle

Desk
Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Children stay free when using existing bedding.

Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately GBP 12.50 for adults and GBP 8.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Front desk staff will greet guests on arrival.

We should mention

Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Thames Riviera Hotel Maidenhead

Thames Riviera Hotel

Thames Riviera Maidenhead

Thames Riviera

Thames Riviera Hotel

Thames Riviera Hotel Sure Hotel Collection by Best Western

Thames Riviera Hotel, Sure Hotel Collection by Best Western Reviews

7.2

Good

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

6/10 Okay

Ashley

Travelled with group

22 Aug 2024

Tired hotel in need of attention

Stayed 1 night in Aug 2024

4/10 Poor

Daniel

Travelled with partner

19 Aug 2024

Disliked: Staff & service, amenities, property conditions & facilities

The booking showed king size beds but apparently this is a lie. I tried several times to speak to the general manager Lauren However she refused to speak to me. Nice property in lovely location but run by rude, incompetent morons.

Stayed 7 nights in Jul 2024

6/10 Okay

Bhavana

18 Aug 2024

Liked: Cleanliness

Great & convenient location. Good views. Recently refurbished. Good breakfast. However a few downsides - water accumulation issues in the bath, no remote for the air con (temp control is at a fixed point in the bedroom away from the bed) and it’s rubbish in terms of noise proofing. The floors are creaky - I got back late last night and tried to walk the 3 flights of stairs up as quietly as I could but someone was already having a bad time sleeping I think as I heard them open their door and shout “hello? Hello?” when I got to my room. I wasn’t sure if they thought me walking up was similar noise level to knocking on their door but they sounded distressed.

Stayed 1 night in Aug 2024

8/10 Good

Ian

12 Aug 2024

Liked: Cleanliness, property conditions & facilities

Stayed 1 night in Aug 2024

2/10 Terrible

Ravi

31 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jul 2024

8/10 Good

stuart

22 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Everything was great apart from the breakfast. I think the breakfast was itself good if and when you could get it. You certainly won't go hungry but the hot food kept running out. We went at 9.00 and they run out of mushrooms permanently, took 1.2 to replace the hash browns and scrambled eggs. There was only 2 people on, so I think they were understaffed. They tried their best. There's no cutlery put out, so when the table isn't set, you have to chase staff for it. The same for drinking water. Running out of plates too. They just don't stock everything fast enough. But I always made do, and went away happy.

Stayed 1 night in Jul 2024

10/10 Excellent

Stephanie

Travelled with partner

15 Jul 2024

Liked: Staff & service

Nice hotel but clearly not recently renovated as the wallpaper in our executive suite was peeling off. Room was smaller than expected and there were spider webs in the bathroom. Also there was no soap left in the bathroom, so we had to ask reception. The staff was absolutely lovely and helpful!

Stayed 1 night in Jul 2024

8/10 Good

Michael

Business traveller

13 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Bed very comfy. Lunch okay. Did not have Bfast, but looked good. Only steep stairs to reach 2nd floor, hard with luggage, did receive help from receptionist. Needs refrigerator in rooms, would be nice to have an exercise room also.

Stayed 4 nights in Jul 2024

8/10 Good

Laura

12 Jul 2024

Liked: Property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

8/10 Good

Kenneth

Business traveller

9 Jul 2024

Liked: Cleanliness, staff & service

A clean room with a short walk to the town centre

Stayed 1 night in Jun 2024

8/10 Good

Wioleta

9 Jul 2024

Stayed 1 night in Jul 2024

6/10 Okay

EDWARD

Travelled with family

7 Jul 2024

Liked: Staff & service

Disliked: Cleanliness

5 Day Stay

Nice location. Staff friendly. Rooms smelt a little musty. Stairwell had a very unpleasant smell.

Stayed 5 nights in Jun 2024

4/10 Poor

Gavin

Travelled with partner

5 Jul 2024

Room 105 didn’t even have a main light in the room. Shower over the bath didn’t drain properly due to the amount of hair in the plug hole. Not a great stay

Stayed 1 night in Jul 2024

8/10 Good

Hayley

2 Jul 2024

Liked: Cleanliness, staff & service, amenities

No lifts a lot of stairs when carrying cases up and down. Night staff guy was brilliant when we had to check out early. Arranged to have coffee and toast at 4am but told by morning receptionist no ! But the night shift guy stepped in and sorted us.

Stayed 1 night in Jul 2024

10/10 Excellent

rob

Business traveller

2 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

6/10 Okay

Stephen

30 Jun 2024

The room was nice without being great. Bar and restaurant area was very dirty, sticky counters etc

Stayed 1 night in Jun 2024

10/10 Excellent

sean

Business traveller

25 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay.

Stayed 1 night in Jun 2024

10/10 Excellent

Claire

25 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2024

10/10 Excellent

keith

Business traveller

18 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2024

10/10 Excellent

Laura

16 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful property right on the river. Quaint restaurant. The only problem was that the shower didn’t work and tub bath was only option. The staff and restaurant was very nice.

Stayed 1 night in Jun 2024

6/10 Okay

Millie

15 Jun 2024

Stayed 1 night in Jun 2024

8/10 Good

Casey

15 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was nice and quiet..

Stayed 1 night in Jun 2024

4/10 Poor

Justin

9 Jun 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities, room comfort

Disappointed, could do better.

The hotel, despite apparent rennovation, still had a tired air to it and there was a smell in the corridors. Also DO NOT STAY IN ROOM 202! There is constant noise from a large airconditioning fan right outside of the bathroom window, to the point where the floor even vibrates. Aditionally there is a large crack in the bedroom window, sealed with Tape! We had a terrible nights sleep to be honest. There were damp patches on the walls and peeling wallpaper. Also the breakfast was ok, but the hash browns were soggy, the tomatoes were dry and the sausages were bland. Also the bread was cheap and thin. For a 3 star hotel i would expect more. The hotel is in a great location and has so much potential, but has a long way to go.

Stayed 1 night in Jun 2024

4/10 Poor

iain

Business traveller

8 Jun 2024

Disliked: Property conditions & facilities

No Lift

Very tired hotel limited breakfast NO LIFT and if your in the 3rd floor with cases Bon Chance!

Stayed 1 night in Jun 2024

2/10 Terrible

J

Business traveller

4 Jun 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Not clean

The floors had dark stains in the bathroom the carpets felt they had never been hoovered the kettles in a really bad state of lime scale showing outside the kettle and inside . The receptionists was great but not his fault . It’s was a horrible dirty stay

Stayed 1 night in May 2024