4/10 Poor
Trevor
19 Sept 2024
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Night 16/9 - left most of my lasagne in the restaurant as it was so dry it was inedible. Staff very apologetic, not charged for meal.
Night 16/9 - 23.00 roadworks immediately outside made it impossible to sleep, asked for a different room. Night porter eventually found us another room at 01.00.
Night 16/9 - 04.00, 06.00, 07.00 & 08.00 faulty fire alarm went off several times. Maybe got a total of 4 hours sleep.
Day 17/9 - Buffet breakfast very good, staff friendly and helpful. Reception staff very helpful in dealing with our complaints of the previous night. Was given free breakfasts for the duration of the stay. Staff great.
Day 17/9 - Noticed numerous stains (the type that seem to be almost like tar) on the pink carpet, several areas around bath with bad black mould, badly cracked handle on bath with ingrained dirt, several rusty spots on the oil-filled towel rail which was also leaking oil, build-up of dirt at the back of the sink where the silicone hadn't been kept clean.
Night 17/9 - Had a drink in the bar then left the hotel for something to eat. Bar staff friendly. No other problems that night.
Day 18/9 - Great breakfast again, staff very good.
Night 18/9 - Had a drink in the bar then went to Hickory's Smokehouse next door (nothing to do with the hotel) for a truly awful meal that had fat and gristle with all of their meat. Cleaning staff had not left any toilet paper so we used the facial tissues.
Day 19/9 - Good breakfast, reception friendly checking out.
Trevor
Stayed 3 nights in Sep 2024