The Craiglands Hotel, Sure Hotel Collection by Best Western

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar

24/7 front desk

Room service

Laundry

Pet-friendly

Housekeeping

Explore the area

Cowpasture Road, West Yorkshire, Ilkley, England, LS29 8RQ

The DalesWay
11 min walk
Domino's Pizza
10 min walk
Ilkley Station
12 min walk
Leeds (LBA-Leeds Bradford)
16 min drive

Room options

Executive Room, 1 King Bed, Non Smoking

Sleeps 2
1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Single Beds, Non Smoking

16 sq m
Sleeps 2
2 Twin Beds

Deluxe Room, 1 King Bed, Non Smoking

24 sq m
Sleeps 3
1 King Bed

Family Room, 1 King Bed, Non Smoking (with Sofabed)

Sleeps 4
1 King Bed

Standard Room, 1 Double Bed, Non Smoking

16 sq m
Sleeps 2
1 Double Bed

Standard Room, 1 Double Bed, Accessible, Non Smoking

16 sq m
Sleeps 2
1 Double Bed

Similar properties

Pet-friendly

Free WiFi

Restaurant

Breakfast available

for 1 night

includes taxes & fees

1 Jan - 2 Jan

About this property

Hotel in Ilkley with a 24-hour front desk and a restaurant

A restaurant, a bar/lounge, and a snack bar/deli are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, conference space, and dry cleaning.

The Craiglands Hotel, Sure Hotel Collection by Best Western offers 62 accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. 32-inch LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

During your stay at The Craiglands Hotel, Sure Hotel Collection by Best Western, you're just a quick walk from Ilkley Toy Museum. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.

Free WiFi (speed: 25+ Mbps)
Free self parking
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
English breakfast served daily for a fee
Services include dry cleaning/laundry, luggage storage, and wedding services
Within a 15-minute walk of Ilkley Toy Museum and The DalesWay
Dogs welcome for a fee (restrictions apply)

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 7 meeting rooms available. The business-friendly The Craiglands Hotel, Sure Hotel Collection by Best Western also features a terrace, a garden, and complimentary newspapers in the lobby. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Ilkley hotel.

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM.

The Craiglands Hotel, Sure Hotel Collection by Best Western has a restaurant on site.

Late night fare is available from room service (during limited hours).

Languages

English, Hindi, Polish, Romanian, Urdu

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Wheelchair-accessible parking available

Food and drink

English breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 8:00 AM–11:00 AM on weekends: GBP 10.00-12.50 for adults and GBP 6.25-10.00 for children
1 restaurant
1 bar
Room service available

Family friendly

Free cots/infant beds
Laundry facilities
Rollaway/extra beds (surcharge)
Separate living room
Snack bar/deli
Sofa bed

Conveniences

Ballroom
Banquet hall
Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Wedding services

Business services

Conference centre
Meeting rooms - 7

Outdoors

Garden
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille signage
Lift
Handrails in stairwells
Step-free path to entrance
Well-lit path to entrance
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible (may have limits)

Designated smoking areas

Room amenities

Bedroom

Bed sheets
Double sofa bed
Free cots/infant beds
Heating
Hypo-allergenic bedding
Portable fan
Rollaway/extra beds (surcharge)

Bathroom

Free toiletries
Hairdryer
Private bathroom
Shampoo
Shower/bath combination
Soap
Toilet paper
Towels

Entertainment

32-inch LCD TV
TV/satellite channels

Food and drink

Coffee/tea maker
Electric kettle

Connecting rooms available
Desk
Free local calls
Iron/ironing board
Laptop-friendly workspace
Phone
Safe
Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: GBP 30.00 per pet, per night
Only dogs are allowed
Maximum 1 pets
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 10.0 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately GBP 10.00 to 12.50 for adults, and GBP 6.25 to 10.00 for children
Pet fee: GBP 30.00 per pet, per night
Service animals are exempt from fees
Housekeeping is available for an additional fee
Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Front desk staff will greet guests on arrival.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Craiglands

Best Western Plus Craiglands Hotel

Craiglands Hotel Ilkley

Craiglands Ilkley

The Craiglands Hotel Ilkley, Yorkshire

Best Western Plus Ilkley Craiglands

Best Western Plus Craiglands

Craiglands Hotel

Best Western Plus Craiglands Hotel Spa

Best Western Plus Ilkley Craiglands Hotel

Best Western Plus Ilkley The Craiglands Hotel Spa

The Craiglands Hotel Sure Hotel Collection by Best Western

The Craiglands Hotel, Sure Hotel Collection by Best Western Reviews

7.2

Good

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

6/10 Okay

Lawrence

16 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The good and the bad….

We enjoyed our stay very much, except for one glaring issue…the breakfast buffet was a zoo, guests hoarding food, staff being unfriendly and pushy, no food being stocked in the buffet…the young man at the check in was very nice and felt bad, but the older woman on staff was terribly pushy and abusive. It’s too bad because the hotel is nice and the front desk was responsive. Also, our dinner the first night was absolutely delicious!

Stayed 1 night in Sep 2024

2/10 Terrible

David

16 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Nothing else to add. Very poor service.

Stayed 1 night in Sep 2024

8/10 Good

Abdul

11 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

This property is set in pleasant surroundings & is conveniently located, only 5 minutes walk from the town. Staff are friendly & rooms are clean & comfortable.

Stayed 2 nights in Sep 2024

8/10 Good

Richard

Business traveller

11 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Sep 2024

8/10 Good

Robert

Business traveller

5 Sept 2024

Liked: Cleanliness, staff & service, room comfort

Yorkshire More!

Had a good stay. Hotel was a 10 minute walk to all the facilities the town so had a good choice of bars and restaurants. Arrived on the Monday evening and no food was being served as restaurant was closed. No offer of snacks only basic chips from the restaurant. Room was large and spacious and the hotel is in a very nice spot and we had good views of Ilkley Moor. The bar and restaurant area lack atmosphere and is not appealing so we didn't eat there. In all good value for money for the three days

Stayed 3 nights in Sep 2024

8/10 Good

Karmjeet

1 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely grounds but toom look a little dim and tired. Charged for parking on hotel grounds which is disappointing

Stayed 1 night in May 2024

8/10 Good

michael

31 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jun 2024

8/10 Good

Verified traveller

24 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

Miss C

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place in a lovely area just down from ilkley moor. The lady on reception was extremely helpful and also let us check in early. Had Bavette steak for dinner and it was excellent

Stayed 1 night in Aug 2024

10/10 Excellent

Shanthi

17 Aug 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Rachel

12 Aug 2024

Stayed 1 night in Aug 2024

8/10 Good

Julie

10 Aug 2024

Liked: Cleanliness

Stayed 1 night in Aug 2024

2/10 Terrible

Adam

29 Jul 2024

Disliked: Staff & service, property conditions & facilities, room comfort

Honestly book somewhere else.

First room we were given had the smell of stale urinne. Only one other room available which was a small dingy room at the rear of the hotel. We booked a double but didn't even get a double bed. We got a three quarters which was uncomfortable. Complained to reception but told the manager doesn't work weekends. Breakfast ok. All in all, really not what you expect from a hotel in 2024. Paid £122 but worth around £38.

Stayed 1 night in Jul 2024

10/10 Excellent

Nicola

24 Jul 2024

Stayed 1 night in Jul 2024

6/10 Okay

christina

Travelled with family

15 Jul 2024

Liked: Cleanliness

Quite basic breakfast and staff were not terribly helpful . Took a while to checkin .

Stayed 1 night in Jul 2024

10/10 Excellent

Franco

Business traveller

10 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Craiglands Hotel

Very enjoyable stay

Stayed 1 night in Jul 2024

8/10 Good

Nigel

Travelled with partner

3 Jul 2024

Ideal for what we needed, somewhere reasonably priced & close to where our friends live. The free onsite parking was an added bonus.

Stayed 3 nights in Jun 2024

10/10 Excellent

Cindy

Travelled with group

30 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2024

8/10 Good

Karl

Business traveller

27 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2024

8/10 Good

Julie

23 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2024

8/10 Good

Simon

Business traveller

19 Jun 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Jun 2024

10/10 Excellent

PAUL

Travelled with group

30 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Impressed !

Having read several less than complimentary reviews, I have to say this was a first class experience. Many rooms and most of interior are refurbished. Breakfast excellent. Great value for money and will definitely return.

Stayed 1 night in May 2024

6/10 Okay

Ian

Business traveller

30 May 2024

Terrible menu, nowhere near enough staff, some of whom don't seem to speak English. Not enough tables for dinner, food is Terrible when it does show up. No care or apparent skill in the kitchen. I was served a chilli with raw kidney beans and fish and chips with raw chips. Avoid if you can

Stayed 3 nights in May 2024

6/10 Okay

Dr Bimal Roy

Business traveller

27 May 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Apr 2024

6/10 Okay

Stephen

Business traveller

12 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great room

Excellent room. Only issue was the key card. Seemed to be an issue, was offered an upgrade. But I refused as I couldn’t be bother with the hassle of moving rooms

Stayed 3 nights in May 2024