Russ Hill Hotel

See all properties

Choose dates to view prices

Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Popular amenities

24/7 front desk

Bar

Room service

Parking available

Breakfast available

Pet-friendly

Explore the area

Charlwood, Gatwick, Horley, England, RH6 0EL

Gatwick Aviation Museum
4 min drive
Crawley Town Hall
14 min drive
Manor Royal Business Park
16 min drive
London (LGW-Gatwick)
17 min drive

Room options

Twin Room

13 sq m
Sleeps 2
2 Twin Beds

Family Room

21 sq m
Sleeps 4
1 Double Bed and 2 Twin Beds

Double Room

13 sq m
Sleeps 2
1 Double Bed

Single Room

7 sq m
Sleeps 1
1 Twin Bed

Similar properties

Pool

Hot tub

Pet-friendly

Free WiFi

for 1 night

includes taxes & fees

5 Jan - 6 Jan

About this property

Mediterranean hotel with a 24-hour front desk and a coffee shop

Along with a restaurant, this smoke-free hotel has a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Additionally, self parking, a 24-hour front desk, and a garden are onsite. Housekeeping is available once per stay.

Russ Hill Hotel offers 190 accommodations with safes and coffee/tea makers. Televisions come with digital channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Horley hotel provides complimentary wireless Internet access. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided once per stay.

During your stay at Russ Hill Hotel, you'll be close to Manor Royal Business Park. Features include free WiFi in public areas, plus a restaurant and a bar.

Free WiFi
Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
English breakfast served daily for a fee
Self parking available for a fee
Amenities include a front-desk safe, an elevator, and a lobby fireplace
12 minutes by car from Tilgate Park and 13 minutes from Hawth Theatre
Dogs welcome for a fee

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Russ Hill Hotel also features a garden, a fireplace in the lobby, and room service (during limited hours). For a fee, parking is available.

This Mediterranean Horley hotel is smoke free.

For a fee, guests can enjoy English breakfast daily from 7 AM to 9:30 AM.

Ruspers Restaurant - This buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.

The Garden Lounge Bar - This bistro serves lunch and dinner. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

On-site parking available only on request
Uncovered self parking on site (GBP 5 per day)

Food and drink

English breakfast available for a fee daily 7 AM–9:30 AM: GBP 10.50 for adults and GBP 5.25 for children
1 restaurant and 1 coffee shop/cafe
1 bar
Room service available

Restaurants on site

Ruspers Restaurant
The Garden Lounge Bar

Family friendly

Rollaway/extra beds (surcharge)

Conveniences

Lift
Front-desk safe
Water dispenser

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Housekeeping (once per stay)
Luggage storage

Outdoors

Garden

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Lift door width (centimetres): 107
Step-free path to entrance
Thin carpet in public areas
Tile flooring in public areas
Wheelchair-accessible lounge
Wheelchair-accessible restaurant
Wheelchair-accessible (may have limits)

At least 80% of lighting from LEDs
At least 80% of food locally sourced
At least 80% organic food
Biodegradable coffee stirrers
Biodegradable drinking straws
Communal living room
Comprehensive food waste policy
Fireplace in reception
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drinks bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
Smoke-free property
TV in lobby

Room amenities

Bedroom

Bed sheets
Hypo-allergenic bedding
Rollaway/extra beds (surcharge)

Bathroom

Eco-friendly toiletries
Hairdryer
Private bathroom
Shampoo
Shower/bath combination
Soap
Toilet paper
Towels

Entertainment

42-inch TV
Digital channels

Food and drink

Coffee/tea maker

Desk
Eco-friendly cleaning products provided
Iron/ironing board (on request)
LED light bulbs
Safe
Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: GBP 10 per pet (varies based on length of stay)
Only dogs are allowed
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding.

Rollaway/extra beds are available for GBP 10.00 per night.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately GBP 10.50 for adults and GBP 5.25 for children
Uncovered self parking fee: GBP 5 per day
Pet fee: GBP 10 per pet (varies based on length of stay)
Service animals are exempt from fees
Rollaway bed fee: GBP 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Up to 2 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Russ Hill Horley

Russ Hill Hotel Horley

Hotel Russ Hill

Russ Hill Hotel Hotel

Russ Hill Hotel Horley

Russ Hill Hotel Hotel Horley

Russ Hill Hotel Reviews

5.8

6.6/10

Cleanliness

6.4/10

Staff & service

6.4/10

Amenities

5.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

8/10 Good

Claire

23 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Very comfortable, good buffet breakfast

Stayed 1 night in Sep 2024

10/10 Excellent

Ian

14 Sept 2024

Disliked: Property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

13 Sept 2024

Liked: Cleanliness, staff & service, room comfort

Stayed 1 night in Sep 2024

6/10 Okay

Daniel

Business traveller, Travelled with group

10 Sept 2024

Liked: Cleanliness, staff & service

Stayed 1 night in Sep 2024

6/10 Okay

Kelly

Travelled with family

8 Sept 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

The Hotel was lovely but was given a wrong key on arrival which when I got to my room another person was in there so had to go back to reception and no apologies was given for the mix up And then due to bad weather over night they had a power cut which I know was out of their control but when everyone was leaving and handing bk keys staff was just taking the keys without saying anything to customers which was a tad rude

Stayed 1 night in Sep 2024

2/10 Terrible

Alan

8 Sept 2024

Disliked: Property conditions & facilities

Had no running water or electricity. No offer of refund or any provisions. Staying with 2 young children needing to be clean and not being able to even flush the toilet made it a very uncomfortable stay

Stayed 1 night in Sep 2024

6/10 Okay

Daniel

Business traveller, Travelled with group

5 Sept 2024

Liked: Staff & service

Stayed 3 nights in Sep 2024

10/10 Excellent

Christine

5 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff very nice and welcoming, hotel very clean, rooms fine, no issues. Would use again.

Stayed 1 night in Sep 2024

4/10 Poor

Cliff

3 Sept 2024

Disliked: Staff & service, amenities, property conditions & facilities

rooms are a bit decent No internet Noise from planes

Stayed 1 night in Aug 2024

10/10 Excellent

ian

Travelled with family

1 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The only thing was a problem was the road was close and it was a hard to find when had to find another way to get to hotel

Stayed 1 night in Aug 2024

8/10 Good

Zoe

1 Sept 2024

Only problem was I booked this hotel because details say it has a lift it doesn’t have a lift

Stayed 1 night in Aug 2024

10/10 Excellent

Colette

31 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was our second stay. We’d stayed the previous weekend and decided to book in again as we were working in the area for a second weekend. The staff here are fantastic especially the ladies on reception and the man running the bar (weekend of 15th September). So welcoming and friendly. The rooms are spotlessly clean. The two we stayed in had recently been decorated. The showers had a good supply of hot water with the showers working perfectly well. If you’re looking for a posh, snobby hotel then don’t stay here. The Russ Hotel is a diamond in the rough and the reasonable room prices reflect this. The food in the bar is good. Great choice and very affordable. We are working in the area next year and will definitely book here again. The Russ hotel provides good, clean, value for money. There is also a huge car park where you can book long stay parking which is obviously ideal as you are located near to Gatwick. It’s the little things that matter the most to us and if you too are looking for friendly people, a clean environment, a hot shower, tasty food and a comfortable bed all at great prices, then stay here.

Stayed 3 nights in Aug 2024

4/10 Poor

Nova

25 Aug 2024

Disliked: Room comfort

Needs improvement

Definitely not recommend for more than 1 night due to noise from planes in & out of Gatwick. Booked as had flight from Gatwick 2 days later. Stayed for 2 nights and room was not cleaned on morning after check-in. Carpet in hallways dated. Breakfast quality, poor for price….sausages dried out.

Stayed 2 nights in Aug 2024

10/10 Excellent

Kalyan

Travelled with family

23 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for small family

Family Room is very spacious, clean and nice

Stayed 1 night in Aug 2024

10/10 Excellent

Douglas

22 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Entrance foyer classic timbered decor comfortable and very clean. Reception and service staff friendly and professional

Stayed 1 night in Aug 2024

4/10 Poor

chris

Travelled with family

21 Aug 2024

Disliked: Cleanliness, property conditions & facilities

There were lots of little bugs on two of the beds and the hotel was quiet tired looking

Stayed 1 night in Aug 2024

10/10 Excellent

Colette

19 Aug 2024

Liked: Cleanliness, staff & service, room comfort

Excellent value for money with kind helpful staff

We enjoyed our stay. The staff we met were really friendly. They were all very polite and helpful. Our room was small but adequate. The bathroom was great with a fantastic double size shower. Lots of hot water and nice towels. It was a little diamond in the rough. We would definitely recommend and have already booked to stay again next week.

Stayed 2 nights in Aug 2024

4/10 Poor

Sergiu

Travelled with family

17 Aug 2024

Good price, but no free WiFi or shuttle to airport

I called the hotel from the airport 5 times in 30 mins, every time phone was either not picked up, or picked up and hanged up right away. When I got at the hotel, the free WiFi advertised on the website, was not free.

Stayed 1 night in Aug 2024

8/10 Good

Eyitope

14 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

The highlight of my stay was the amazing 3 course buffet dinner for £12.50. Nice location, lots of comfortable common areas, large beautiful garden, Clean rooms, nice location for Gatwick airport. Negatives were dirty general toilet near the reception and about £10 per day additional for WIFI access in rooms but free WIFI in communal areas.

Stayed 1 night in Aug 2024

8/10 Good

grahame

Travelled with partner

4 Aug 2024

Liked: Cleanliness, property conditions & facilities

Good quality accommodation ,But our room had no opening window only a sky light The TV Was inoperative, Tried ever remote button menus etc to no-avail.

Stayed 1 night in Aug 2024

8/10 Good

Amanda

Travelled with partner

31 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Our bedroom could have been a little bit larger

Stayed 1 night in Jul 2024

10/10 Excellent

MOHAMMED

Travelled with family and small children

26 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Very accommodating even tho we had arrived at 3am as we had a cancelled flight from Manchester so had to drive to Gatwick for an alternative

Stayed 1 night in Jul 2024

8/10 Good

Paula

Travelled with partner

23 Jul 2024

Liked: Staff & service, amenities

The property and facilities were good, with plenty of easy parking. Food & drink reasonably priced. Staff were very friendly. HOWEVER - We had booked a double room and were given a twin, this didn't bother us too much as we were only staying 1 night. The room was hot but we had a fan. My husband fell sleep about 10.15pm and I was sat on the bed with just a towel over me watching tv when I heard a key in the door and a foreign guy (Scandinavian looking) popped his head round the door, saw me sat on the bed with just a towel over me and said 'oowww sorry, sorry, sorry' and swiftly disappeared. We were both tired so propped a chair against the door but didn't really relax until midnight when we knew check-in was over. When we went down to breakfast the next morning they didn't have our room down for breakfast. We explained what had happened during the night and the waiter went off to reception to check we had paid for breakfast and on his return explained there had been a mix-up with the rooms and we had been given the key to the wrong room at check-in. When mentioning it to reception they apologised and were going to make a note to switch our room but we said we were only staying 1 night, it was more of a security issue that 2 keys had been given out to the same room and in a case of a fire they would not have been able to account for everyone safely and our experience could've been a more terrifying experience for an older couple for family with youn children.

Stayed 1 night in Jul 2024

4/10 Poor

Claire

Travelled with family

22 Jul 2024

Disliked: Property conditions & facilities, room comfort

Poor experience

When we checked in it was late 11pm they gave us our room key we went to our room opened the door and there was already a couple in the room who were in bed and very shocked when we opened the door, gave them a fright!! We then had to go back to the reception to ask for another room we were given one it was a hot night the room didn’t have a window!!

Stayed 1 night in Jul 2024