The Watermill Hotel, Sure Hotel Collection by Best Western

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Dates

April 2025

May 2025

Overview
Rooms
Location
Policies

Popular amenities

Breakfast available
Housekeeping
Parking included
Laundry
Free WiFi
Business services

Explore the area

London Road, Bourne End, Hemel Hempstead, England, HP1 2RJ

The Snow Centre
‪5 min drive‬
Warner Bros. Studio Tour London
‪8 min drive‬
ZSL Whipsnade Zoo
‪29 min drive‬
London (LTN-Luton)
‪33 min drive‬

Room options

Standard Room, 2 Single Beds, Non Smoking

30 sq m
Sleeps 2
2 Twin Beds

Standard Room, 1 Double Bed, Non Smoking, View

30 sq m
Sleeps 2
1 Double Bed

Family Room, Multiple Beds, Non Smoking

40 sq m
Sleeps 3
1 Double Bed and 1 Twin Bed

Superior Room, 1 King Bed, Non Smoking

36 sq m
Sleeps 2
1 King Bed

Similar properties

Free WiFi
Air conditioning
Breakfast available
Business services

for 1 room

includes taxes & fees

9 Apr - 10 Apr

About this property

Riverwalk hotel in Hemel Hempstead with free parking

This smoke-free hotel features a business center, conference space, and dry cleaning. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, express check-out, and wedding services. Change of towels is available on request.

The Watermill Hotel, Sure Hotel Collection by Best Western offers 71 accommodations with complimentary bottled water and hair dryers. This Hemel Hempstead hotel provides complimentary wireless Internet access.

Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and portable fans. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at The Watermill Hotel, Sure Hotel Collection by Best Western, you'll be within walking distance of Delta Force Paintball Hemel Hempstead. You'll find features like free WiFi in public areas and free self parking, plus a business center.

Free WiFi
Free self parking
Buffet breakfast served daily for a fee
Amenities include a front-desk safe, a business center, and 7 meeting rooms
Just a 3-minute drive from Rex Cinema and a few minutes from Delta Force Paintball Hemel Hempstead

WiFi is free in public spaces. Business amenities include a business center and 7 meeting rooms. A terrace, barbecue grills, and a garden are also featured at the business-friendly The Watermill Hotel, Sure Hotel Collection by Best Western. Free self parking is available.

This 3-star Hemel Hempstead hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 9:30 AM and on weekends from 8 AM to 10 AM.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site

Food and drink

Buffet breakfast available for a fee 7 AM to 9:30 AM on weekdays and 8 AM to 10 AM on weekends; GBP 12.95 for adults and GBP 6.95 for children

Things to do

TV in common areas

Family friendly

Laundry facilities
Rollaway/extra bed (surcharge)
Travel cot

Conveniences

ATM
Laundry facilities
Limited-hour front desk
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Wedding services

Business services

7 meeting rooms
Business centre
Conference space

Outdoors

Barbecue grill
Garden
On a river
Picnic area
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
3 steps to reach entrance
Assistive listening devices
Thin carpet in room
Upper floors accessible by stairs only

Room amenities

Bedroom

Bedsheets provided
Rollaway/extra bed (surcharge)

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided

Food and drink

Electric kettle
Free bottled water
Tea bags/instant coffee

Connecting rooms available
Desk
Desk chair
Free local calls
Heating
Iron/ironing board on request
Laptop workspace
Phone
Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Late check-in subject to availability

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

The front desk is open daily from 6:30 AM - 11:30 PM

Front desk staffed during limited hours

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 15.0 per night.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately GBP 12.95 for adults and GBP 6.95 for children
Early check-in is available for a fee (subject to availability)
Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The front desk at this property is open daily from 6:30 AM - 11:30 PM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Watermill

Best Western Watermill Hemel Hempstead

Best Western Watermill Hotel

Best Western Watermill Hotel Hemel Hempstead

Hotel Watermill

Watermill Best Western

Watermill Best Western Hotel

Watermill Hotel

Best Western Hemel Hempstead

Hemel Hempstead Best Western

Watermill Hotel Hemel Hempstead

Watermill Hemel Hempstead

The Watermill Hotel Sure Hotel Collection by Best Western

The Watermill Hotel, Sure Hotel Collection by Best Western Hotel

The Watermill Hotel, Sure Hotel Collection by Best Western Reviews

6.8

7.4/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

8/10 Good

Aidan

Business traveller

14 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Being a watermill it was very scenic, the staff were really friendly, clean and tidy throughout, the tea and coffee not nice but I put it down to the water, overall I have been back and will be again

Stayed 5 nights in Dec 2024

10/10 Excellent

Mariann

11 Dec 2024

Liked: Cleanliness, room comfort

Excellent overnight find

Nice over night stop , although we are glad we had eaten as the Resturant and bar were closed . Room comfortable and warm with a view of the Brooke that ran past the hotel . Easy parking on site and the only staff member around was very helpful and pleasant.

Stayed 1 night in Dec 2024

8/10 Good

Paul

7 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All fine

Goood basic accommodation

Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Travelled with family

1 Dec 2024

Disliked: Property conditions & facilities

It was a pleasant stay, the only thing i would say is that the rooms need new carpets and a bathroom makeover, too dated.

Stayed 1 night in Nov 2024

10/10 Excellent

Catherine

30 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely overnight stay

We had a lovely overnight stay. We loved how this hotel is built around an old water mill and how you are right by the overflow canal off the main canal. The staff were all extremely friendly.

Stayed 1 night in Nov 2024

6/10 Okay

Toni

Travelled with partner

15 Nov 2024

Liked: Staff & service

Has so much potential being on the river & with the waterwheel but sadly the hotel has seen better days. Our room was plenty big enough but very old furnishings & the counterpains on the bed were stained. Unfortunately the rooms at the front are subject to road noise.

Stayed 1 night in Nov 2024

4/10 Poor

Mark

Business traveller

14 Nov 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Room was a good size, cold and had seen better days. Shower was cold/no food/bar yes theres a pub over thr road but its not exactly cheap. For over a £100.00 i exspected warm water and it to generally look like it was cared for.

Stayed 1 night in Nov 2024

8/10 Good

Steve

Business traveller

6 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Oct 2024

10/10 Excellent

Martin

5 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Very helpful staff. No restraunt

Stayed 1 night in Oct 2024

4/10 Poor

Paul

Business traveller

17 Oct 2024

Liked: Cleanliness, room comfort

Disliked: Property conditions & facilities

Bar and restaurant shut

Was not advised the the bar and restaurant were undergoing maintenance and were shut. Had to go look for dinner at alternative venue.

Stayed 1 night in Oct 2024

6/10 Okay

Steven

Business traveller

12 Oct 2024

Liked: Cleanliness

Stayed 3 nights in Oct 2024

10/10 Excellent

Malcolm

Travelled with family

11 Oct 2024

Liked: Cleanliness, staff & service, room comfort

Pleasantly surprised 😮

Welcoming and helpful staff friendly with excellent service

Stayed 1 night in Oct 2024

10/10 Excellent

Jason

6 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

22 Feb 2020

Liked: Cleanliness, staff & service

Good location from the workplace...rooms are okey....but not too soundproof...and they are clean.....check in was alright but there were little propblems upon check in (1x i was checked into someone elses room...2nd time they did not have the booking upon arrival) ...staff was helpful and friendly to solve it...good breakfast

Stayed 3 nights in Feb 2020

2/10 Terrible

A

Business traveller

19 Feb 2020

Disliked: Staff & service

Won’t stay again

Room was freezing and took ages to warm up via the air conditioning Then no hot water in the morning for a shower Staff didn’t seem to care on check in or out

Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner

21 Jan 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I didnt like the fact the hotel and especislly the restaurant was very cold. No heating working.

Stayed 1 night in Jan 2020

10/10 Excellent

Kenneth, Orlando, Florida

Travelled with partner

2 Jan 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Surpasses expectations. Room was excellent. Gentlemen named Jude at the front desk was extremely nice.

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

24 Nov 2019

Liked: Staff & service, amenities

Stayed 1 night in Nov 2019

8/10 Good

Mark

Business traveller

22 Nov 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One Night Stay

Clean room, great restaurant choice and good food. The only negative was it took a little time to get connected using the guest Wifi and breakfast was OK but as a whole very good.

Stayed 1 night in Nov 2019

8/10 Good

Thomas

Business traveller

21 Nov 2019

Liked: Staff & service

Accommodation okay but could do with a better update, breakfast was okay selection but hot buffet was poor only thing correct temperature was the hashbrowns . When I mentioned the Tomato Sauce had run out the lady serving look at me to say what do you expect me to do!! there after there was no replacement. At £98 B&B will not say again

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner

3 Nov 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Oct 2019

8/10 Good

Malcolm

26 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good comfortable quite hotel

Stayed 1 night in Oct 2019

2/10 Terrible

Doug

Business traveller

25 Oct 2019

Liked: Cleanliness

Disliked: Staff & service

What a shame, the new rooms are lovely but...

On arrival, there were no staff anywhere, one customer in the deserted bar, an empty dining room, no one. Eventually a member of staff appeared, with no apology. The room was tired but OK, however in the morning none of the lights int he room, including the bathroom worked, meaning a shave by the torch on my phone. Unlikely I will return.

Stayed 1 night in Oct 2019

6/10 Okay

Sarah

3 Oct 2019

Stayed 1 night in Sep 2019

4/10 Poor

Paul

Travelled with family

30 Sept 2019

Disliked: Cleanliness, property conditions & facilities, room comfort

Uncomfortably annoying 😡

The room was very dated, worn out carpet, hideous bathroom suit with mould around the sink , door handle hanging off, noisy heating, overpriced room, didn’t bother using any other facilities went elsewhere 😡

Stayed 2 nights in Sep 2019