The Watermill Hotel, Sure Hotel Collection by Best Western

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Popular amenities

Breakfast available

Housekeeping

Laundry

Parking included

Free WiFi

Business services

Explore the area

London Road, Bourne End, Hemel Hempstead, England, HP1 2RJ

Rex Cinema
3 min drive
Delta Force Paintball Hemel Hempstead
3 min drive
Gadebridge Park
8 min drive
London (LTN-Luton)
26 min drive

Room options

Standard Room, 2 Single Beds, Non Smoking

30 sq m
Sleeps 2
2 Twin Beds

Standard Room, 1 Double Bed, Non Smoking, View

30 sq m
Sleeps 2
1 Double Bed

Family Room, Multiple Beds, Non Smoking

40 sq m
Sleeps 3
1 Double Bed and 1 Twin Bed

Superior Room, 1 King Bed, Non Smoking

36 sq m
Sleeps 2
1 King Bed

Similar properties

Pet-friendly

Parking included

Free WiFi

Restaurant

for 1 night

includes taxes & fees

1 Jan - 2 Jan

About this property

Riverwalk hotel in Hemel Hempstead with free parking

This smoke-free hotel features a business center, conference space, and dry cleaning. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, express check-out, and wedding services. Change of towels is available on request.

The Watermill Hotel, Sure Hotel Collection by Best Western offers 71 accommodations with complimentary bottled water and hair dryers. This Hemel Hempstead hotel provides complimentary wireless Internet access.

Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and portable fans. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at The Watermill Hotel, Sure Hotel Collection by Best Western, you'll be within walking distance of Delta Force Paintball Hemel Hempstead. You'll find features like free WiFi in public areas and free self parking, plus a business center.

Free WiFi
Free self parking
Buffet breakfast served daily for a fee
Amenities include a front-desk safe, a business center, and 7 meeting rooms
Just a 3-minute drive from Rex Cinema and a few minutes from Delta Force Paintball Hemel Hempstead

WiFi is free in public spaces. Business amenities include a business center and 7 meeting rooms. A terrace, barbecue grills, and a garden are also featured at the business-friendly The Watermill Hotel, Sure Hotel Collection by Best Western. Free self parking is available.

This 3-star Hemel Hempstead hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 9:30 AM and on weekends from 8 AM to 10 AM.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site

Food and drink

Buffet breakfast available for a fee 7 AM–9:30 AM on weekdays and 8 AM–10 AM on weekends: GBP 12.95 for adults and GBP 6.95 for children

Family friendly

Laundry facilities
Rollaway/extra beds (surcharge)
Travel cot

Conveniences

ATM/banking services
Front-desk safe

Guest services

Change of bedsheets (on request)
Change of towels (on request)
Daily housekeeping
Dry-cleaning service
Front desk (limited hours)
Laundry facilities
Wedding services

Business services

Business centre
Conference space
Meeting rooms - 7

Outdoors

BBQ grill(s)
Garden
Picnic area
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Assistive listening devices available
No lift (single-level property)
3 steps to reach property
Thin carpet in room
Upper floors accessible by stairs only

Smoke-free property
TV in lobby

Room amenities

Bedroom

Bed sheets
Heating
Portable fan
Rollaway/extra beds (surcharge)

Bathroom

Free toiletries
Hairdryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels

Food and drink

Electric kettle
Free bottled water
Free tea bags/instant coffee

Connecting rooms available
Desk
Desk chair
Free local calls
Iron/ironing board (on request)
Laptop-friendly workspace
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Late check-in subject to availability

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

The front desk is open daily from 6:30 AM - 11:30 PM

Front desk staffed during limited hours

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from September 12 2024 to December 31 2024 (dates subject to change):

Bar/Lounge(s)
Dining venue(s)

Access methods

Front desk (limited hours)

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 15.0 per night.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately GBP 12.95 for adults and GBP 6.95 for children
Early check-in is available for a fee (subject to availability)
Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The front desk at this property is open daily from 6:30 AM - 11:30 PM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Watermill

Best Western Watermill Hemel Hempstead

Best Western Watermill Hotel

Best Western Watermill Hotel Hemel Hempstead

Hotel Watermill

Watermill Best Western

Watermill Best Western Hotel

Watermill Hotel

Best Western Hemel Hempstead

Hemel Hempstead Best Western

Watermill Hotel Hemel Hempstead

Watermill Hemel Hempstead

The Watermill Hotel Sure Hotel Collection by Best Western

The Watermill Hotel, Sure Hotel Collection by Best Western Hotel

The Watermill Hotel, Sure Hotel Collection by Best Western Reviews

6.6

7.4/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

8/10 Good

Verified traveller

22 Feb 2020

Liked: Cleanliness, staff & service

Good location from the workplace...rooms are okey....but not too soundproof...and they are clean.....check in was alright but there were little propblems upon check in (1x i was checked into someone elses room...2nd time they did not have the booking upon arrival) ...staff was helpful and friendly to solve it...good breakfast

Stayed 3 nights in Feb 2020

2/10 Terrible

A

Business traveller

19 Feb 2020

Disliked: Staff & service

Won’t stay again

Room was freezing and took ages to warm up via the air conditioning Then no hot water in the morning for a shower Staff didn’t seem to care on check in or out

Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner

21 Jan 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I didnt like the fact the hotel and especislly the restaurant was very cold. No heating working.

Stayed 1 night in Jan 2020

10/10 Excellent

Kenneth, Orlando, Florida

Travelled with partner

2 Jan 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Surpasses expectations. Room was excellent. Gentlemen named Jude at the front desk was extremely nice.

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

24 Nov 2019

Liked: Staff & service, amenities

Stayed 1 night in Nov 2019

8/10 Good

Mark

Business traveller

22 Nov 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One Night Stay

Clean room, great restaurant choice and good food. The only negative was it took a little time to get connected using the guest Wifi and breakfast was OK but as a whole very good.

Stayed 1 night in Nov 2019

8/10 Good

Thomas

Business traveller

21 Nov 2019

Liked: Staff & service

Accommodation okay but could do with a better update, breakfast was okay selection but hot buffet was poor only thing correct temperature was the hashbrowns . When I mentioned the Tomato Sauce had run out the lady serving look at me to say what do you expect me to do!! there after there was no replacement. At £98 B&B will not say again

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner

3 Nov 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Oct 2019

8/10 Good

Malcolm

26 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good comfortable quite hotel

Stayed 1 night in Oct 2019

2/10 Terrible

Doug

Business traveller

25 Oct 2019

Liked: Cleanliness

Disliked: Staff & service

What a shame, the new rooms are lovely but...

On arrival, there were no staff anywhere, one customer in the deserted bar, an empty dining room, no one. Eventually a member of staff appeared, with no apology. The room was tired but OK, however in the morning none of the lights int he room, including the bathroom worked, meaning a shave by the torch on my phone. Unlikely I will return.

Stayed 1 night in Oct 2019

6/10 Okay

Sarah

3 Oct 2019

Stayed 1 night in Sep 2019

4/10 Poor

Paul

Travelled with family

30 Sept 2019

Disliked: Cleanliness, property conditions & facilities, room comfort

Uncomfortably annoying 😡

The room was very dated, worn out carpet, hideous bathroom suit with mould around the sink , door handle hanging off, noisy heating, overpriced room, didn’t bother using any other facilities went elsewhere 😡

Stayed 2 nights in Sep 2019

8/10 Good

Marcus

30 Sept 2019

Liked: Cleanliness, room comfort

Reasonably happy!

Nice clean hotel. However there seemed to be a bit of a mix up with the booking at check-in. Probably due to the fact I had to amend the booking. There also seemed to be an over charge from the original booking. I had been charged for superior rooms after I amenended. We were given standard rooms, I think there seems to be a lack of communication between the hotel and hotels.com!

Stayed 3 nights in Sep 2019

8/10 Good

Melissa

Business traveller

24 Sept 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

value for money

great location. great space and easy parking. Lovely outside area for eating. Very friendly staff.

Stayed 1 night in Sep 2019

4/10 Poor

Andrew

22 Sept 2019

Liked: Cleanliness, room comfort

Disliked: Staff & service, property conditions & facilities

Soulless and poor sevice

This hotel was soulless no atmosphere ,the room were tired bits hanging off hear and there, service was poor we arrived back at the hotel @10.30 pm had drink beer was awful (gassy too much head) and was not able to order any food not even a bag of crisps. we asked for some biscuits to take to the room ans were offered 3 biscotti, Not a good experience

Stayed 1 night in Sep 2019

10/10 Excellent

Julia

Business traveller

22 Sept 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2019

10/10 Excellent

Paul

Business traveller

22 Aug 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2019

4/10 Poor

N, London

Travelled with family, Travelled with group

1 Aug 2019

Disliked: Amenities, property conditions & facilities

1) Good location with nice garden and river 2) Most rooms do not have air conditioning even though the website says air conditioned rooms. 3) Staff gave us rooms in different blocks even though we had one booking as a family. Hotel policy should be reviewed as rooms under one policy should not be so far apart. 4) Room service was not available after 10:30pm 5) Coffee machine was broken

Stayed 1 night in Jul 2019