Mercure Hatfield Oak

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Dates

January 2025

February 2025

Junior Suite, 1 King Bed with Sofa bed | Bathroom

Overview
Rooms
Location
Policies

Good

Popular amenities

Room service

Bar

24/7 front desk

Breakfast available

Laundry

Housekeeping

Explore the area

Roehyde Way, Hatfield, England, AL10 9AF

University of Hertfordshire
5 min walk
The Galleria
2 min drive
Hatfield House
8 min drive
Hatfield (HTF)
3 min drive

Room options

Privilege, Room, 1 King Bed

26 sq m
Sleeps 2
1 King Bed

Standard Room, 1 Double Bed

21 sq m
Sleeps 2
1 Double Bed

Junior Suite, 1 King Bed with Sofa bed

26 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Standard Room, 2 Single Beds

21 sq m
Sleeps 2
2 Twin Beds

About this property

Hotel with free parking, a quick walk to University of Hertfordshire

Along with a restaurant, this smoke-free hotel has a bar/lounge and conference space. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.

Mercure Hatfield Oak offers 85 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

During your stay at Mercure Hatfield Oak, you're just a quick walk from University of Hertfordshire. Free WiFi in public areas, free self parking, and a restaurant are available.

Free WiFi
Free self parking
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Buffet breakfast served weekdays for a fee
Amenities include a front-desk safe, meeting rooms, and conference space
Just a 5-minute walk from University of Hertfordshire and a 2-minute drive from The Galleria

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 3078 square feet (286 square meters) and includes conference space. The business-friendly Mercure Hatfield Oak also features laundry facilities, dry cleaning/laundry services, and room service (during limited hours). Free self parking is available.

This 3-star Hatfield hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM and 10 AM.

Mercure Hatfield Oak has a restaurant serving breakfast and dinner.

Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Electric car charging station on site

Food and drink

Buffet breakfast available for a fee weekdays 6:30 AM–10 AM: GBP 13.95 per person
1 restaurant
1 bar
Room service available

Family friendly

Laundry facilities

Conveniences

Banquet hall
Front-desk safe
Water dispenser

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage

Business services

Conference space (3078 square feet)
Meeting rooms

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Upper floors accessible by stairs only
Wheelchair-accessible business centre
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible restaurant

Annual offsets purchased for at least 10% of carbon footprint
At least 80% of lighting from LEDs
Biodegradable coffee stirrers
Biodegradable drinking straws
Comprehensive recycling policy
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Smoke-free property
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Bed sheets
Blackout drapes/curtains

Bathroom

Eco-friendly toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels

Entertainment

Flat-screen TV
Satellite channels

Food and drink

Coffee/tea maker

Connecting rooms available
Desk
Eco-friendly cleaning products provided
Energy-saving switches
Iron/ironing board (on request)
LED light bulbs
Phone
Recycling
Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from December 16 2022 to December 12 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately GBP 13.95 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hatfield Mercure

Hatfield Oak

Hatfield Oak Mercure

Mercure Hatfield

Mercure Hatfield Oak

Mercure Oak

Mercure Oak Hatfield

Mercure Oak Hotel

Mercure Oak Hotel Hatfield

Mercure Hatfield Oak Hotel

Mercure Hatfield Oak Hatfield

Mercure Hatfield Oak Hotel Hatfield

Mercure Hatfield Oak Reviews

7.4

Good

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

8/10 Good

James

Business traveller

23 Dec 2022

Liked: Room comfort

Disliked: Cleanliness, property conditions & facilities

Tired, Dated and not not spotless

The hotel is very tired and really needs a refresh. Cleaning was also not great. I had lots of long thick dark hairs on my bathroom floor on my visit.

Stayed 1 night in Dec 2022

6/10 Okay

Gerry

Business traveller

15 Dec 2022

Disliked: Property conditions & facilities

Decent stay for three star hotel but the bathroom heater wasn’t on when I went into the room and the temperature was in the minus,bathroom door was also damaged..No draught beer on sale at the bar,no butter or sugar at breakfast..One night only..it was ok

4/10 Poor

Graham

5 Dec 2022

Liked: Staff & service

Very chaotic. Receptionist was smiling and helpful, despite clearly having to put up with a total mess backstage. Duty manager was neither on duty nor even onsite or anywhere nearby. Computer had gone down on check in, and they could not program the room keys without it, so all that happened was the queue got longer and longer as no-one could get to their rooms. No sign of a backup plan, either. It's an old tired hotel, smeggy corridors and dilapidated fittings in many places. My room was not too bad - nice new-looking bathroom and comfortable bed. But seriously loud sucking and blowing noises from the sewage pipes every time another room flushed their toilet, enough to wake me several times in the night. Finally after checking out and leaving, they called me to try to claim I'd eaten in the restaurant. Firstly why did this not show when I was checking out? And secondly, I hadn't eaten there, so what was going on? Faulty computer system again? It was a shambles - I'd have to be feeling desperate before going there again.

8/10 Good

Mark

23 Nov 2022

Stayed 1 night in Nov 2022

4/10 Poor

Janet

Business traveller

21 Nov 2022

Disliked: Cleanliness, property conditions & facilities

Stayed 5 nights in Oct 2022

10/10 Excellent

Adam

15 Nov 2022

Stayed 1 night in Nov 2022

4/10 Poor

Peter

Business traveller

11 Nov 2022

Disliked: Cleanliness

Tables at breakfast were not cleared No free clean tables. Everyone had dirty plates on them. no clean plates run out of orange juice. Coffee took a long time

Stayed 1 night in Nov 2022

4/10 Poor

Andrew

1 Nov 2022

Stayed 1 night in Oct 2022

4/10 Poor

RICHARD

30 Oct 2022

Stayed 1 night in Oct 2022

10/10 Excellent

William

30 Oct 2022

Stayed 1 night in Oct 2022

6/10 Okay

Steven T

25 Oct 2022

Liked: Cleanliness, staff & service

Nobody informed regular hotel guests that a giant party was going to be happening during our stay. The regular food and bar service was closed to regular guests unannounced. The party guests were loud, belligerent, and drunk because they were over served. There were multiple under-aged kids drinking alcohol in the lobby. The noise level made it impossible to rest or even just simply enjoy watching television. They are understaffed to handle that many people and their staff is untrained in dealing with a large intoxicated crowd. When I tried to address the issue with the staff they appeared frightened, confused, and unable to address the drunkenness going on. Some of the party guests became rude and threatening. We had to lock ourselves in our room afraid to venture into the hallways or lobby due to this loud, drunken, abusive, and threatening group of out of control partiers.

Stayed 4 nights in Oct 2022

4/10 Poor

Jason

17 Oct 2022

Disliked: Cleanliness, staff & service

Confusion at checkout, otherwise good.

Had a perfectly pleasant stay, but this was marred by the experience during and after checkout. I had ordered drinks at the bar, and also some food on the evening of my stay, and had these charged to the room. On checkout, I was only charged for the drinks, and I mentioned that I had also had some food items to pay for. I was told by the reception staff on duty that those items weren't on the system, and as the service during my stay "hadn't been very good" (their words, not mine. I was happy with the service!), those items would not be charged to my card. I paid for the drinks, checked out, and went about my day. About two hours later I git a call from the hotel, and was told that I would have to pay for the food items. I told them that I had been told that there would be no charge for these, as that is what I was told when I checked out. I repeated this information twice more, and the call ended. Ten minutes later, the same person called again, and we had the same conversation. I was not happy about this at all, and ended the call after again explaining the situation. I have not heard back since, but I have not been left with a very positive experience of this hotel.

Stayed 1 night in Oct 2022

6/10 Okay

Crystal

10 Oct 2022

Stayed 2 nights in Oct 2022

8/10 Good

OPM

23 Sept 2022

Stayed 1 night in Sep 2022

2/10 Terrible

S

14 Sept 2022

Stayed 1 night in Sep 2022

2/10 Terrible

Peter

29 Aug 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never Again

Started with over a 5 minute wait before someone appeared to check us in, went up to room which was like an oven as there was no AC and the windows were closed. Went into the bathroom and lifted the toilet seat which promptly fell on the floor, I had to secure the 'bolts' back in. The bathroom had an odd assortment of three different types of shampoo but nothing else apart from 2 plastic cups (see photo). Their was coffee and a couple of different types of tea bags, but no biscuits and we had to sleep with the window open which was very noisy due to the traffic on the A1M. Breakfast was chaos, waiting around for food/coffee/juice to come out to the buffet, I felt sorry for the two ladies working their as they were totally rushed off their feet and really doing their best, in fact the hotel should be grateful to them for their efforts. When we left the hotel there was no one at the desk again to mention all of this and so we simply left the keys on the counter. The whole experience was bad from start to finish and we will certainly not be staying there again nor recommending it to friends.

Stayed 1 night in Aug 2022

4/10 Poor

Chi Man Anders

27 Aug 2022

Stayed 5 nights in Aug 2022

8/10 Good

Verified traveller

23 Aug 2022

Liked: Cleanliness, staff & service

Location was good.

Stayed 1 night in Aug 2022

8/10 Good

D A

8 Aug 2022

Stayed 1 night in Aug 2022

8/10 Good

Eric

Business traveller

5 Aug 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Aug 2022

6/10 Okay

Sara

Travelled with partner

18 Jul 2022

Liked: Cleanliness, staff & service, amenities

Room very basic, bed felt small but was comfortable. Nice and clean. Hand basin tap can only be used on low as it was too powerful for the small sink and flooded. The night we stayed was particularly hot. No air con in rooms and no fans available, that made for a bad nights Sleep.

Stayed 1 night in Jul 2022