The Douglas Hotel

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Dates

December 2024

January 2025

Iron/ironing board, free WiFi, bed sheets

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar

Air conditioning

Free WiFi

Business services

Explore the area

2 Grange Road, Hartlepool, England, TS26 8JA

Hartlepool Maritime Experience
15 min walk
Navy Club
1 min walk
Hartlepool Station
10 min walk
Durham (MME-Teesside Intl.)
38 min drive

Room options

Standard Twin Room, 2 Single Beds

9 sq m
Sleeps 2
2 Twin Beds

Standard Double Room, 1 Double Bed

9 sq m
Sleeps 2
1 Double Bed

Standard Single Room, 1 Single Bed

5 sq m
Sleeps 1
1 Twin Bed

Similar properties

Parking included

Free WiFi

Restaurant

Housekeeping

for 1 room

includes taxes & fees

5 Jan - 6 Jan

About this property

Guesthouse in Hartlepool with a bar

Along with a bar/lounge, this smoke-free guesthouse has tour/ticket assistance and free WiFi in public areas. Other amenities include a banquet hall. Housekeeping is not available.

The Douglas Hotel offers 17 accommodations with coffee/tea makers. Televisions come with cable channels.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access.

During your stay at The Douglas Hotel, you're just a quick walk from Victoria Park. Enjoy features like free WiFi in public areas, plus a bar and meeting rooms.

Free WiFi
Enjoy drinks at the bar/lounge
Services include tour or ticket assistance
8 minutes by foot from Victoria Park and a 2-minute drive from Ward Jackson Park

The Douglas Hotel offers its guests tour/ticket assistance. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge.

This 3-star Hartlepool guesthouse is smoke free.

Languages

English, Hindi, Urdu

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

No on-site parking available

Food and drink

1 bar

Conveniences

Banquet hall

Guest services

No housekeeping
Tour/ticket assistance

Business services

Meeting rooms

Accessibility

This property does not have any lifts

Smoke-free property

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets

Bathroom

Bath or shower
Private bathroom
Towels

Entertainment

32-inch TV
TV channels

Food and drink

Coffee/tea maker

Iron/ironing board (on request)

Policies

Check-in

Check-in start time: noon; Check-in end time: 10:00 PM

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

There is no front desk at this property

The host will greet guests on arrival

This property doesn't offer after-hours check-in

Access methods

Host will greet you

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher and a first aid kit

This property does not have a front desk. This property doesn't offer after-hours check-in. The host will greet guests on arrival.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Douglas Hartlepool

Douglas Hotel Hartlepool England

Douglas Hotel Hartlepool

Douglas Hotel

OYO Douglas Hotel

OYO The Douglas Hotel

The Douglas Hotel Guesthouse

The Douglas Hotel Hartlepool

The Douglas Hotel Reviews

7.2

Good

7.8/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

7.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

2/10 Terrible

Paul

19 Sept 2024

Stayed 1 night in Sep 2024

10/10 Excellent

Michael

21 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good nights sleep

Decent for a night stay. Room was clean

Stayed 1 night in Jul 2024

8/10 Good

Matthew

Business traveller

19 Jul 2024

Liked: Cleanliness, property conditions & facilities

Parking restrictions on streets around hotel

Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveller

Business traveller

7 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Jul 2024

2/10 Terrible

Kim

Travelled with partner

4 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

We didn't like anything about the hotel it was a dump and we left immediately and stayed at another hotel

Stayed 2 nights in Jun 2024

6/10 Okay

Michael

1 Jun 2024

Very dated could do with painting the room and furniture is falling apart towel had holes in it

Stayed 4 nights in May 2024

10/10 Excellent

Katlyn

19 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really laid back and one of the only hotels who welcome homeless amazing people

Stayed 1 night in Mar 2024

2/10 Terrible

Helen

14 Mar 2024

Disliked: Staff & service

Not impressed - couldn't get in - stayed elsewhere

I ended up not staying! On arrival (after a long journey, feeling wet and tired), I spent half an hour standing outside the front door, constantly ringing the phone number on the piece of paper stuck to the door! There was never any answer, and no answer machine, and I could hear the phone ringing inside the hotel, but could see no one. Eventually, a resident at the hotel kindly let me in the front door, and suggested I ring the emergency number, which was displayed on a wall inside. Again, there was no answer, and I left a message on the answer service. I also rang the contact number for the hotel given by hotels.com but again there was no answer, and I left a message. Just as I was about to leave, a cleaner turned up and kindly booked me in and took me to my room. The heating was not on so she said she would turn it on. By this point, I was late for a meeting, so had to leave quickly. I returned later in the evening to find the heating was not on, and knowing it would be impossible to find anyone to sort it out, as well as feeling very uncomfortable and unwelcome in the hotel, I decided to leave and stay elsewhere. If they are going to have a system where you are going to have a phone number on the door to come in, they need to make sure the number works. The cleaner knew that the phone wasn't diverting to the correct number, so why wasn't an alternative number given? Not impressed. Waste of money.

Stayed 2 nights in Jan 2024

2/10 Terrible

Daniel

16 Feb 2024

Stayed 3 nights in Feb 2024

10/10 Excellent

Shaun

25 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Away for football!

Stayed 1 night in Jan 2024

8/10 Good

Vickey

Travelled with group

2 Jan 2024

Liked: Cleanliness, room comfort

Disliked: Staff & service, property conditions & facilities

Stayed 3 nights in Dec 2023

4/10 Poor

Sarah

Travelled with family

13 Nov 2023

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Travelled with group

3 Nov 2023

Disliked: Cleanliness, staff & service, property conditions & facilities

NOT passable. Worst hotel I've stayed in.

Please avoid unless you are absolutley desperate and then only use for 1 night. There is no reception - you have to ring the owner on his number and he will have left key in door for you There is parking over the road in a Clinic car park but its Council run so you need lots of change (reasonably priced) but you will be up at 8 every morning to pay for until you leave. At least passed 1800hrs is free until 08am. Short of pillows, blankets and towels until met up with service lady next AM No heating - she had to get filthy electric heater Black mould Stains of unknown origin everywhere - carpet, ceilings, walls, window blind even inside the picture hanging on the wall. No breakfast or bar but wouldn't eat or drink here anyway - "bar" area smells mouldy Stinks of skunk and cig. smoke breaking fire laws Taps in B/room sink broken and loose The OOHs mobile number given not answered and Owner doesnt answer phone. The maids are freindly but are not given list of whos who so will knock you up each morning to see if you are leaving before 1030. No power to room and no hot water from 10am on last morning. Maid said its not cut off prior to check out so must've been a power cut. Could not shower. Ablutions in the dark on last morning. The only 3 positives were TV working (back missing off remote tho') the Bed was comfy and the shower water was hot when working.

Stayed 3 nights in Oct 2023

6/10 Okay

Bill

25 Oct 2023

Get what you pay for

Overall I suppose you get what you pay for, check in ok involved phone call, room ok, next morning going to get showered, no towels, so tried hot tap on sink for wash no hot water, couldn't get TV to work but only minor problem wasn't sat in room long

Stayed 1 night in Oct 2023

4/10 Poor

Steve

Business traveller

20 Oct 2023

Disliked: Property conditions & facilities

Real life Faulty Towers

A very basic and poorly maintained hotel. Upon arrival 7pm(ish) I was greated with a locked front door and a note on it saying to call the main hotel phone number. A man answered and directed my attention to a key pad on the wall, to type in a code for access and directed to my room. My room was a fair size but very basic. The whole place needs a lot of TLC. Taps were loose, other fixtures and fittings broken. Spot mould on walls and ceiling in bathroom. Signs of water damage on the walls around the window. There wasn't even a spoon with the tea and coffee set. Stiring my tea with my car key had to do. I managed to trip both the sockets and lights breakers when attempting to turn on the towel rail. An hour wait for the breakers to turned back on wasn't great. Especially, when I was told someone would be there in around 15-20mins. And to top things off, I got woken by drunken couple, in a neighbouring room, arguing and slamming doors at around 1:15am, which went on till gone 3am. So, all I can say is stay well away

Stayed 1 night in Oct 2023

6/10 Okay

David

16 Oct 2023

Liked: Staff & service

I didn't want to post a negative review but this is several times that I've been chased up. For the price the place is fine but unfortunately the rooms aren't closed after cleaning. On entering the room the toilet was full and the flush wasn't working, not a great problem as a bucket nearby. Otherwise no problems.

Stayed 1 night in Oct 2023

6/10 Okay

Darren

15 Oct 2023

Liked: Cleanliness, staff & service, room comfort

Cold shower!

Room was clean and comfortable but a cold shower is unacceptable

Stayed 1 night in Oct 2023

10/10 Excellent

Faisal

Business traveller

13 Oct 2023

Liked: Cleanliness, property conditions & facilities, room comfort

Great experience!

Great stay and good prices, good amenities nearby as well.

Stayed 2 nights in Oct 2023

2/10 Terrible

Dan

Travelled with group

12 Oct 2023

Disliked: Cleanliness, staff & service, property conditions & facilities

Poor

Hotel was easy enough to find from the train station. Upon arrival, reception un-manned and a phone number to call to gain access. Restuarant, bar and other facilites not open and seemingly untouched for years, all seemed very un-secure. Room was open with key on bed, not hoovered and hald eaten condiments. No tea or coffee facilites and masking tap round he floor in bathroom where decoration had taken place? Overall very grimey and dirty albeit bedding seemed clean enough. Does anyone actually manage this property? No staff present at all and seemed like no care or attention given to this hotel for many many years. Speaking with locals, their response when mentioning where we were staying was somewhat to be desired. Honest review, do not book this hotel until it has been closed, refurbished and rightly cared about.

Stayed 1 night in Oct 2023

2/10 Terrible

Matthew

Business traveller

23 Sept 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Sep 2023

8/10 Good

Neil

Travelled with group

21 Sept 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All ok

Stayed 2 nights in Sep 2023

8/10 Good

STEPHEN

12 Sept 2023

Visit to Hartlepool

The hotel was good value for money . I had visited this hotel about 10 years and I remember having bed and breakfast ,a full English breakfast in the restaurant. However on my latest visit that all closed . In fact when I got to the door a notice gave me a telephone number to ring so as to.gain entry . It was however adaquate for my two day stay in the town.

Stayed 2 nights in Sep 2023

2/10 Terrible

Stephen

26 Aug 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel was filthy, stain on the pillow case, stained bedside furniture and table. There was an old dirty fridge with a half bottle of water inside. We left straight away. Looking for a refund frim Hotels.com

Stayed 2 nights in Aug 2023

6/10 Okay

Richard

Business traveller

24 Aug 2023

Disliked: Property conditions & facilities

Basic hotel but with parking issues

Very basic hotel (which was expected considering the price) and the room was VERY tired looking with what looked like a repaired (but not painted) ceiling and the worst view of any hotel I've ever stayed in. I do have an issue with the parking, It is listed as having parking, which I queried to be told that it was residential on street parking, which would be a problem if I checked in before 6pm or out after 8am, as outside of those times, the parking is permit only.