Orsett Hall Hotel

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Dates

February 2025

March 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Hot tub
Parking available
24/7 front desk
Spa
Bar

Explore the area

Prince Charles Avenue, Grays, England, RM16 3HS

Langdon Hills Country Park
‪6 min drive‬
Essex Wildlife Trust Thameside Nature Discovery Park
‪7 min drive‬
Tilbury Fort
‪8 min drive‬
London (STN-Stansted)
‪39 min drive‬

Room options

Superior Double Room

16.00 sq m
Sleeps 2
1 Double Bed

Suite

60.00 sq m
Sleeps 2
1 Double Bed

Executive Double

26.00 sq m
Sleeps 2
1 Double Bed

Similar properties

Free WiFi
Restaurant
Air conditioning
Breakfast available

for 1 room

includes taxes & fees

7 Mar - 8 Mar

About this property

Hotel in Grays with a full-service spa and bars

This smoke-free hotel features a full-service spa, a restaurant, and 2 bars/lounges. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a coffee shop/cafe are onsite.

Orsett Hall Hotel offers 56 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a hot tub and a sauna.

Guests can pamper themselves with a trip to the onsite spa, which has 6 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Orsett Hall Hotel. During your stay, you'll be close to Lakeside Shopping Centre. Enjoy features like free WiFi in public areas, plus 2 bars and a full-service spa.

Free WiFi
Enjoy a bite to eat at Garden Restaurant, a brasserie that serves British cuisine
English breakfast served daily for a fee
Self parking available for a fee
Treat yourself to aromatherapy, manicures and pedicures, or body scrubs at the spa
Services include dry cleaning/laundry, luggage storage, and wedding services
Onsite recreation includes a steam room and a sauna
Guests have great things to say about the clean accommodations and the helpful staff
8 minutes by car from Lakeside Shopping Centre and 12 minutes from Thames River

Orsett Hall Hotel offers its guests a full-service spa, a hot tub, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

The boutique Orsett Hall Hotel also features a terrace, a garden, and dry cleaning/laundry services. For a fee, parking is available.

This 4-star Grays hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 9:30 AM and on weekends from 8:00 AM to 10:00 AM.

Garden Restaurant - This brasserie specializes in British cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Sartoria Cafe - Onsite café. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Uncovered self parking on site (surcharge)

Food and drink

English breakfast available for a fee 7:00 AM–9:30 AM on weekdays and 8:00 AM–10:00 AM on weekends: GBP 16 per person
1 restaurant and 1 coffee shop/cafe
2 bars/lounges
24-hour room service

Restaurants on site

Garden Restaurant
Sartoria Cafe

Things to do

Full-service spa
Sauna
A hot tub
Steam room

Family friendly

Snack bar/deli
Sofa bed

Conveniences

Ballroom
Banquet hall
Lift
Front-desk safe

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Luggage storage
Wedding services

Business services

Meeting rooms

Outdoors

Garden
Terrace

Spa

6 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - Swedish
Massage/treatment rooms
Sauna
Spa open daily
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Bathroom emergency pull cord
Lift
Grab bar near toilet
In-room accessibility
Low-height worktop and sink
Raised toilet seat
Wheelchair-accessible (may have limits)

Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Heating
Premium bedding
Sofa bed

Bathroom

Hairdryer
Private bathroom
Towels

Entertainment

Food and drink

Coffee/tea maker
Electric kettle

Iron/ironing board (on request)
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out fee: GBP 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately GBP 16 per person
Late check-out fee: GBP 20

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts major credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Orsett Hall Grays

Orsett Hall Hotel

Orsett Hall Hotel Grays

Orsett Hall Hotel Hotel

Orsett Hall Hotel Grays

Orsett Hall Hotel Hotel Grays

Orsett Hall Hotel Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Samantha

16 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

10/10 Excellent

Iris

Travelled with family

10 Nov 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

10/10 Excellent

Angela

9 Nov 2024

Stayed 1 night in Nov 2024

8/10 Good

P

8 Nov 2024

Liked: Cleanliness, staff & service, room comfort

Stayed 1 night in Nov 2024

6/10 Okay

marcus

Business traveller

7 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

Stayed overnight on business. Had booked on Expedia as saw property had pool, sauna. On arrival was informed that it's £10 per hour, per person to use the leisure facilities! Won't be booking again on this basis, as it had not been advertised as such on Expedia. Breakfast was good and staff nice.

Stayed 1 night in Oct 2024

8/10 Good

Oluremi

Travelled with family

7 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Was close to event

Stayed 1 night in Oct 2024

10/10 Excellent

Davina

5 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

At first I couldn’t find a way out to road. No sign ‘Exit’ enable me to drive out easily especially when it was dark. It was almost impossible to close the blind in bathroom. I couldn’t dare to stand in bath naked in front of window where residents or staff could see me. I just managed to reach blind cord using my finger tips as the the cord was 2/3rd way up the window in Room 5. Short people, like my partner, couldn’t reach it at all unless he climbed onto window sill - no way as he was 85 years old. Blind should be left diwn at our arrival. Bathroom apart from blind was good but poor designed and not good for safety as there was no grab handle in bath area. My partner again couldn’t use bath/shower as due to his age he has poor balance. I found it uncomfortable to use the shower as my face had to be close to wall at bath end because the shower head was too short to wall so I was unable to relax under the shower due to curved bath end. Apart from these problems our stay was enjoyable. Staff were so lovely with very good attitude to Deaf people like us. We enjoyed the stay.

Stayed 2 nights in Nov 2024

8/10 Good

Andrew

Business traveller

4 Nov 2024

Liked: Amenities

Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Business traveller

2 Nov 2024

Liked: Cleanliness, property conditions & facilities, room comfort

The hotel was nice and clean with good rooms and facilities. I cannot understand why you have to pay £50 per night as a holding deposit for your room. The hotel could be like every other hotel and take a ‘swipe’ of you me card and charge anything directly to that. Now, I am £200 out of pocket (for up to 2 weeks according to the staff) until the hotel decides to return this money to me. Completely unnecessary. Also, although almost ever member of staff was friendly, polite and professional, one staff member in the brasserie was very different in their approach and not to the same high standard as the others

Stayed 4 nights in Oct 2024

2/10 Terrible

Amy

31 Oct 2024

Stayed 1 night in Oct 2024

8/10 Good

Sam

28 Oct 2024

Liked: Cleanliness

Stayed 2 nights in Oct 2024

10/10 Excellent

Daniel

Travelled with partner

26 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fantastic hotel room was lovely staff great will definitely be back

Stayed 1 night in Oct 2024

10/10 Excellent

Andy

Business traveller

25 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

10/10 Excellent

Celia

22 Oct 2024

Liked: Staff & service, property conditions & facilities, room comfort

Love

Stayed 1 night in Oct 2024

8/10 Good

Paul

17 Oct 2024

Stayed 1 night in Oct 2024

6/10 Okay

Gurpreet

Business traveller

16 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AVOID ROOM 12A

Got given room 12a. Very noisy heating pipes by the headboard. Knocking noise from the pipes every minute or so. Reading through some reviews this problem has been going on for a while but the hotel is still giving this room to guests. After complaining they did change my room but never should have been given this room as there has been complaints about this in the past. Otherwise the hotel is nice enough. Staff friendly enough.

Stayed 1 night in Oct 2024

10/10 Excellent

ANDREW

13 Oct 2024

Liked: Staff & service, property conditions & facilities

Overall, I really appreciated my stay at Orsett Hall Hotel.I was in the Sartoria building above the cafe - which meant that I wasn’t disturbed by any wedding events. There was a bit of a distance between my room and the car park so I made several trips to move my stuff up to where I needed. The room was very good - clean and with one or two nice touches, the bed was clean and good, there was a nice TV with Netflix, and a nicely fitted bathroom. Upon reading the ‘Guest Welcome Info’ it became clear that the estate has a great 300 year local Orsett village heritage, which includes accommodating King George VI and Elizabeth (the late Queen’s) Mother. The grumbles - the skylight in my room, intended to offer choices for daylight and ventilation was damaged and allowed some cold air and traffic noise in to the room at night while you were sleeping. I did tell reception and members of staff but it was never sorted out. Also the motion-activated lights in the bathroom tended to plunge the guest in to darkness when you didn’t need it to….as I mentioned - minor things only. Would I stay again in future? Yes, definitely. The staff overall were nice, the grounds and Hotel itself are amazing, and safely surveilled, a

Stayed 5 nights in Oct 2024

10/10 Excellent

Bill

12 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Oct 2024

8/10 Good

Ajay

Business traveller

3 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent food, outstanding service. Impressive exterior and lobby. Stayed 1 night in October 2024. Only downside was room was very cold and didn't heat well, and water in bathroom was not hot in the evening. However, would recommend; good quality at reasonable price.

Stayed 1 night in Oct 2024

10/10 Excellent

Jane

30 Sept 2024

Stayed 1 night in Sep 2024

8/10 Good

John

27 Sept 2024

Stayed 2 nights in Sep 2024

8/10 Good

Vanessa

27 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I used to live in Orsett and knew the old Orsett Hall. I like how the rebuild has remained faithful to the original. As the new hotel it is clean and reasonably comfortable, with nice sized rooms and two dining options. The grounds are nicely laid out and pleasant to walk in, and it is fairly quiet, except for when there’s a wedding, though the noise did not go on too late. It is unfortunate that the bath/shower combinations are so deep, as that makes it a little dangerous for the short and less mobile to get in and out. The pillows could be plumper. Also a more comfortable armchair and a mini fridge would have been nice in this four star hotel. However, I would still recommend it for a few days stay.

Stayed 2 nights in Sep 2024

2/10 Terrible

Verified traveller

Business traveller

13 Sept 2024

Disliked: Staff & service

No advance warning of noisy party - very unhappy.

I am a regular visitor to Orsett Hall Hotel. This is the worst experience by a mile. I was placed in an upstairs room very close to a function room. I arrived around 4pm and the car park/reception/ foyer was full of people attending a wedding. The wedding had very loud music until 23:30 that evening, followed by people being very merry until nearly 1am in the morning. I had complained around 22:30 and the duty manager came to my room to explain that there was nothing he could do, and tried to fob be off with some made up story about the noise being below the upper decibel level so was ok!?! I work as an H&S professional, so I informed him to stop making up drivel and sort the problem. The hotel phoned me and emailed me prior to my visit to ask if I was still checking in (which is their normal procedure), and at no point did anybody explain to me that a large wedding party would be going on that night. There are plenty of hotels in the area that I would have gone to. Poor by the hotel on all fronts Im afraid.

Stayed 2 nights in Sep 2024