Orsett Hall Hotel

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Hot tub

Parking available

24/7 front desk

Spa

Bar

Room service

Explore the area

Prince Charles Avenue, Grays, England, RM16 3HS

London Cruise Terminal
7 min drive
The Garden Brasserie
2 min walk
Stanford-Le-Hope Station
4 min drive
London (STN-Stansted)
39 min drive

Room options

Superior Double Room

16.00 sq m
Sleeps 2
1 Double Bed

Suite

60.00 sq m
Sleeps 2
1 Double Bed

Executive Double

26.00 sq m
Sleeps 2
1 Double Bed

Similar properties

Free WiFi

Restaurant

Air conditioning

Breakfast available

for 1 night

includes taxes & fees

4 Jan - 5 Jan

About this property

Hotel in Grays with a full-service spa and bars

This smoke-free hotel features a full-service spa, a restaurant, and 2 bars/lounges. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a coffee shop/cafe are onsite.

Orsett Hall Hotel offers 56 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a spa tub and a sauna.

Guests can pamper themselves with a trip to the onsite spa, which has 6 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Orsett Hall Hotel. During your stay, you'll be close to Langdon Hills Country Park. Enjoy features like free WiFi in public areas, plus 2 bars and a full-service spa.

Free WiFi
Enjoy a bite to eat at Garden Restaurant, a brasserie that serves British cuisine
English breakfast served daily for a fee
Self parking available for a fee
Treat yourself to hot stone massages, manicures and pedicures, or body scrubs at the spa
Services include dry cleaning/laundry, luggage storage, and wedding services
Onsite recreation includes a steam room and a sauna
Guests have great things to say about the clean accommodations and the helpful staff
12 minutes by car from Thames River and 6 minutes from Mardyke Valley Golf Club

Orsett Hall Hotel offers its guests a full-service spa, a spa tub, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

The boutique Orsett Hall Hotel also features a terrace, a garden, and dry cleaning/laundry services. For a fee, parking is available.

This 4-star Grays hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 9:30 AM and on weekends from 8:00 AM to 10:00 AM.

Garden Restaurant - This brasserie specializes in British cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Sartoria Cafe - Onsite café. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Uncovered self parking on site (surcharge)

Food and drink

English breakfast available for a fee 7:00 AM–9:30 AM on weekdays and 8:00 AM–10:00 AM on weekends: GBP 14.50 per person
1 restaurant and 1 coffee shop/cafe
2 bars/lounges
24-hour room service

Restaurants on site

Garden Restaurant
Sartoria Cafe

Things to do

Full-service spa
Sauna
A hot tub
Steam room

Family friendly

Snack bar/deli
Sofa bed

Conveniences

Ballroom
Banquet hall
Lift
Front-desk safe

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Luggage storage
Wedding services

Business services

Meeting rooms

Outdoors

Garden
Terrace

Spa

6 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - Swedish
Massage/treatment rooms
Sauna
Spa open daily
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Bathroom emergency pull cord
Lift
Grab bar near toilet
In-room accessibility
Low-height worktop and sink
Raised toilet seat
Wheelchair-accessible (may have limits)

Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Heating
Premium bedding
Sofa bed

Bathroom

Hairdryer
Private bathroom
Towels

Entertainment

Food and drink

Coffee/tea maker
Electric kettle

Iron/ironing board (on request)
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out fee: GBP 20

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from January 6 2025 to January 9 2025 (dates subject to change):

Spa
Spa/Beauty services
Spa tub

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately GBP 14.50 per person
Late check-out fee: GBP 20

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts major credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Orsett Hall Grays

Orsett Hall Hotel

Orsett Hall Hotel Grays

Orsett Hall Hotel Hotel

Orsett Hall Hotel Grays

Orsett Hall Hotel Hotel Grays

Orsett Hall Hotel Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

2/10 Terrible

Verified traveller

Business traveller

13 Sept 2024

Disliked: Staff & service

No advance warning of noisy party - very unhappy.

I am a regular visitor to Orsett Hall Hotel. This is the worst experience by a mile. I was placed in an upstairs room very close to a function room. I arrived around 4pm and the car park/reception/ foyer was full of people attending a wedding. The wedding had very loud music until 23:30 that evening, followed by people being very merry until nearly 1am in the morning. I had complained around 22:30 and the duty manager came to my room to explain that there was nothing he could do, and tried to fob be off with some made up story about the noise being below the upper decibel level so was ok!?! I work as an H&S professional, so I informed him to stop making up drivel and sort the problem. The hotel phoned me and emailed me prior to my visit to ask if I was still checking in (which is their normal procedure), and at no point did anybody explain to me that a large wedding party would be going on that night. There are plenty of hotels in the area that I would have gone to. Poor by the hotel on all fronts Im afraid.

Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

11 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

Stayed 1 night in Sep 2024

8/10 Good

Ian

9 Sept 2024

Stayed 1 night in Sep 2024

10/10 Excellent

Suzanne

3 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice rooms good dining options

Stayed 1 night in Sep 2024

8/10 Good

Richard

Business traveller

30 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Travelled with family

28 Aug 2024

Liked: Room comfort

Disliked: Property conditions & facilities

Not the best but not the worst!

We booked 2 rooms as we were attending a family wedding nearby. Our room (12a) was dark with a small window, but the bed was comfortable. After unpacking we went out so didn’t notice the issues to come. We got back late & went to bed. It’s an old building so the windows can’t be opened which is understandable. Halfway through the night woke up very hot as the aircon had failed. The rest of the night was restless as the aircon kept failing with a fault code so the room was hot and stuffy. Also behind the headboard there was an intermittent knocking throughout the night with different levels of noise & duration. As my wife is a very light sleeper this interrupted her sleep. In the morning reported it to reception & was told it would be looked. Later we returned to the room & noticed that the noise was still there & the aircon failed with a fault code. We rang reception & the Duty Manager came & we moved rooms. The DM was very apologetic, I appreciate that things can go wrong but its how it is dealt with that counts. I was very disappointed when the DM said that it was noisy pipes & a plumber was due tomorrow & that it had been like it for a couple of weeks & there had been complaints! So they had complaints & it had been like it for a couple of weeks, & they still thought it was ok to put us in the room? That is disappointing & we should never have been put in that position. Overall it was ok, not the best but not the worst. Would I recommend / return to Orsett Hall? No

Stayed 2 nights in Aug 2024

10/10 Excellent

asad

Travelled with partner

25 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Barnard suite was above and beyond my expectations

Stayed 1 night in Aug 2024

10/10 Excellent

Robert

Travelled with family

25 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

8/10 Good

Carmel

22 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Easy parking. Hotel was clean.

Stayed 1 night in Aug 2024

6/10 Okay

marcella

18 Aug 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities, room comfort

Weekend stay

The location is nice, lovely for weddings. Staff were friendly. Unfortunataly our room didnt meet our expectations, many cracks in the walls, some lights broken, bed wasnt too comfortable. The breakfast area is really lovely and it wasnt too bad overall. However, on Saturdays coffee cost extra money and on sunday its buffet style. This wasnt indicated prior to our stay or at the hotel. We tried food at the cafe and it was pretty good.

Stayed 2 nights in Aug 2024

8/10 Good

Lee, Wickford

Travelled with partner

17 Aug 2024

Liked: Amenities

All good

Stayed 1 night in Aug 2024

4/10 Poor

craig

Business traveller

15 Aug 2024

Liked: Staff & service, property conditions & facilities, room comfort

Disliked: Cleanliness

Hairs in the bath upon arrival

Stayed 1 night in Aug 2024

10/10 Excellent

RON

Travelled with family

12 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

As there logo states, "Simply the Best"

Stayed 1 night in Aug 2024

10/10 Excellent

Asif, Hornchurch

Travelled with partner

7 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent service

Stayed 2 nights in Aug 2024

10/10 Excellent

Anneka

Business traveller

5 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

10/10 Excellent

Elenor

31 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jul 2024

10/10 Excellent

Andrew, Humble

29 Jul 2024

Stayed 4 nights in Jul 2024

8/10 Good

GHEORGHE

22 Jul 2024

Stayed 1 night in Jul 2024

10/10 Excellent

kevin

21 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jul 2024

4/10 Poor

Essexdamp

Business traveller, Travelled with partner

19 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very disappointed took a £50 card deposit.for anything that we charged to the room, 1 week later and they still have not refunded it, Called them today and they said it should be next week, this is not a holding payment as it was taken from the account, but they tell you when they take the payment it will be refunded when u leave which isnt true

Stayed 1 night in Jul 2024