Best Western Frodsham Forest Hills Hotel

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Spa

Hot tub

Pool

Gym

Room service

Bar

Explore the area

Overton Hill, Frodsham, England, WA6 6HH

Lady Heyes Crafts and Antique Centre
3 min drive
Delamere Forest
8 min drive
Manley Mere
10 min drive
Manchester (MAN)
34 min drive

Room options

Standard Room, 1 Double Bed, Non Smoking

20 sq m
River view
Sleeps 2
1 Double Bed

Standard Room, 2 Single Beds, Non Smoking

20 sq m
River view
Sleeps 2
2 Twin Beds

Standard Room, Multiple Beds, Non Smoking

Sleeps 2
1 Double Bed and 1 Twin Bed

Executive Room, 1 King Bed, Non Smoking

Sleeps 2
1 King Bed

Family Room, Multiple Beds, Non Smoking (with Sofabed)

Sleeps 4
1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

Similar properties

Pool

Hot tub

Spa

Pet-friendly

for 1 night

includes taxes & fees

1 Jan - 2 Jan

About this property

Hotel in Frodsham with a full-service spa and a fitness center

A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.

Best Western Frodsham Forest Hills Hotel offers 58 accommodations with designer toiletries and hair dryers. Digital television is provided. Bathrooms include bathtubs or showers with deep soaking bathtubs and complimentary toiletries.

This Frodsham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Our customers tell us they can't get enough of the helpful staff at Best Western Frodsham Forest Hills Hotel. During your stay, you'll be within walking distance of Lady Heyes Crafts and Antique Centre. You'll find features like free WiFi in public areas and free self parking, plus a full-service spa.

Free WiFi
Free self parking
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
English breakfast served daily for a fee
Take a swim in the indoor pool or soak in the spa tub
Indulge in a treatment at the full-service spa
Services include tour or ticket assistance, a porter, and luggage storage
Onsite recreation includes a gym, a steam room, and a sauna
Just a 3-minute drive from Lady Heyes Crafts and Antique Centre and 8 minutes from Delamere Forest
Dogs welcome for a fee

Best Western Frodsham Forest Hills Hotel offers its guests a full-service spa, an indoor pool, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A children's pool, a fitness center, and a sauna are also featured at the business-friendly Best Western Frodsham Forest Hills Hotel. Free self parking is available.

This 3-star Frodsham hotel is smoke free.

For a fee, guests can enjoy English breakfast daily.

Grill on the Hill - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site

Food and drink

English breakfast available for a fee daily: GBP 12.50 per person
1 restaurant
1 bar
Room service available

Restaurants on site

Grill on the Hill

Things to do

Children's pool
Fitness centre
Full-service spa
Indoor pool
Sauna
A hot tub
Steam room

Family friendly

Children's pool
Indoor pool

Conveniences

Banquet hall

Guest services

24-hour front desk
Daily housekeeping
Luggage storage
Porter/bellhop
Tour/ticket assistance
Wedding services

Business services

Conference space
Meeting rooms

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Assistive listening devices available
Front entrance ramp
Upper floors accessible by stairs only
Wheelchair-accessible restaurant
Wheelchair-accessible (may have limits)

Smoke-free property

Room amenities

Bedroom

Bed sheets
Heating

Bathroom

Bath or shower
Deep-soaking bath
Designer toiletries
Hairdryer
Private bathroom
Towels

Entertainment

Digital channels
TV

Food and drink

Electric kettle
Free tea bags/instant coffee

Connecting rooms available
Desk
Phone

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 5:00 AM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: GBP 15.00 per pet, per night
Only dogs are allowed

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 14 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately GBP 12.50 per person
Pet fee: GBP 15.00 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Front desk staff will greet guests on arrival.

We should mention

Up to 2 children 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

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Best Western Frodsham Forest Hills Hotel Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

8/10 Good

Magnus

13 Sept 2024

Liked: Staff & service, amenities

Disliked: Property conditions & facilities

It was ok just old and tired

Stayed 1 night in Sep 2024

6/10 Okay

Huw

Business traveller

12 Sept 2024

Liked: Staff & service

Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with family

12 Sept 2024

Liked: Cleanliness, staff & service, room comfort

Nice stay and good food

Stayed in 2 rooms. One was updated with lovely bathroom but the other had a very old bathroom and looked worn out. The hotel is getting upgraded and we got both ends of the renovations. It will look great once it is finished. Had a meal in the new restaurant which was lovely.

Stayed 1 night in Sep 2024

6/10 Okay

alan

8 Sept 2024

Hotel decor is dated and tired worn carpets etc, but has been recently tidied up a bit with a lick of paint here and there. Bedrooms really need updating and refurnishing.

Stayed 1 night in Sep 2024

10/10 Excellent

Azadeh

4 Sept 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Claire

3 Sept 2024

Stayed 1 night in Sep 2024

2/10 Terrible

Mark

2 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

8/10 Good

simon

1 Sept 2024

Liked: Cleanliness, property conditions & facilities, room comfort

All good in the end 1 st room not to good 2 nd and upgrade was very goid

Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family

25 Aug 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

6/10 Okay

Christopher

Travelled with family

23 Aug 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

The hotel and surrounding area need updating. Staff were friendly and helpful.

Stayed 3 nights in Aug 2024

6/10 Okay

Mark, ALCESTER

21 Aug 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Dated rooms. Peach bathroom suite. Towel on full heat and would not turn down. No toilet roll holder. Plus side : huge TV and good lighting.

Stayed 1 night in Aug 2024

8/10 Good

Graeme

Travelled with family

18 Aug 2024

Liked: Cleanliness, staff & service, room comfort

Nice Hotel, but Decor Tired

The hotel was comfortable but the decor was "tired". The hotel is in the middle of a refurbishment and I'm sure this will bring it back to being "the place to be"

Stayed 6 nights in Aug 2024

10/10 Excellent

PATRICK

Business traveller

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

17 Aug 2024

Disliked: Staff & service

Misleading about pet friendliness, lied to Hotels.

We were turned away because we had a cat with us. This property is listed as pet friendly, and prior to today, did not state that it is "dogs only" as the receptionist stated upon our arrival. They said the cat can't come in and would have to stay in the car park. He said there's dogs in the hotels and if the cat got out "it would be murdered". That was very condescending, I've stayed at plenty hotels with both cats and dogs and no one got out or got murdered. We did not stay here as a result as we were not comfortable leaving the cat in the car. It wasn't that the cat would have an issue with it (cats keep to themselves after all, and we have a litter box/food/water set up as we do long drives), but rather I didn't feel comfortable leaving the cat unattended. Even the Beat Western site for this location only stated that it's pet friendly, noting "dogs will be charged 15 gbp" but did not mention any exclusions. I was willing to pay for the cat but that wasn't an option. The receptionist then proceeded to state "I wouldn't leave my cat in a car but that's not my business" (paraphrasing the last part as I was very unnerved at that point). When I tried to get a refund from Hotels.com, they said they can not do so because the Best Western said we stayed there. That is a lie. It can be verified on CCTV that we left the property after that interaction and did not return. We stayed elsewhere in the center of Chester at a much more accommodating place.

Stayed 1 night in Aug 2024