Merchants Manor

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Dates

March 2025

April 2025

Egyptian cotton sheets, premium bedding, in-room safe, desk

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool
Bar
Spa
Hot tub
Gym
Room service

Explore the area

Western Terrace, Falmouth, England, TR11 4QJ

Falmouth University
‪3 min walk‬
Gyllyngvase Beach
‪10 min walk‬
Falmouth Aquarium
‪12 min walk‬
Newquay (NQY-Newquay Cornwall)
‪54 min drive‬

Room options

Classic Double Room

Sleeps 2
1 King Bed

Room, 1 King Bed

20.00 sq m
Sleeps 2
1 King Bed

Cosy Room

18.00 sq m
Sleeps 1
1 Twin Bed

Comfort Room, 1 Bedroom

20.00 sq m
Sleeps 2
1 King Bed

Similar properties

Breakfast included
Pet-friendly
Parking included
Free WiFi

for 1 room

includes taxes & fees

18 Mar - 19 Mar

About this property

Eco-certified hotel with a full-service spa and free breakfast

Along with a full-service spa, this hotel has an indoor pool and a restaurant. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.

Merchants Manor offers 39 accommodations with safes and complimentary bottled water. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body treatments.

During your stay at Merchants Manor, you're just a quick walk from Falmouth University. Free breakfast, free WiFi in public areas, and free self parking are available.

Free full breakfast offered
Free WiFi
Free self parking and RV/bus/truck parking
Enjoy British cuisine while dining at Rastella
Take a swim in the indoor pool or soak in the hot tub
Treat yourself to body treatments or massages at the spa
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym, a steam room, and a sauna
Just a 3-minute walk from Falmouth University and 10 minutes by foot from Gyllyngvase Beach
Dogs welcome for a fee (restrictions apply)

Merchants Manor offers its guests a full-service spa, an indoor pool, and a hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. WiFi is free in public spaces.

A business center and meeting rooms are available. A fitness center, a sauna, and a library are also featured at the eco-certified Merchants Manor. Free self parking is available.

Smoking is allowed in designated areas at this Edwardian Falmouth hotel.

Guests are served free full breakfast.

Rastella - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Reservations are required.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Motorhome/coach/lorry parking (free) on site

Food and drink

Free full breakfast
1 restaurant
1 bar
24-hour room service

Restaurants on site

Rastella

Things to do

Bike rentals
Fitness centre
Full-service spa
Indoor pool
Sauna
A hot tub
Steam room

Family friendly

Indoor pool
Laundry facilities

Conveniences

Banquet hall
Free newspapers in reception
Front-desk safe
Library

Guest services

Concierge services
Daily housekeeping
Dry-cleaning service
Front desk (limited hours)
Laundry facilities
Luggage storage
Tour/ticket assistance
Wedding services

Business services

Business centre
Conference centre
Meeting rooms

Outdoors

Garden
Picnic area
Terrace

Spa

Body treatments
Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Wheelchair-accessible (may have limits)

Designated smoking areas
Fireplace in reception

Room amenities

Bedroom

Bed sheets
Egyptian cotton sheets
Heating
Premium bedding

Bathroom

Bathrobes
Bath or shower
Designer toiletries
Hairdryer
Private bathroom
Towels

Entertainment

Digital channels
Flat-screen TV

Food and drink

Free bottled water

Desk
Iron/ironing board (on request)
Phone
Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:30 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM

Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets: GBP 12 per pet, per night
Only dogs are allowed
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: GBP 12 per pet, per night
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

The front desk at this property is open daily from 7:00 AM - 10:30 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Merchants Manor

Merchants Manor Falmouth

Merchants Manor Hotel

Merchants Manor Hotel Falmouth

Green Lawns Falmouth

Green Lawns Hotel Falmouth

Merchants Manor Falmouth, Cornwall

Green Lawns Hotel Falmouth

Merchants Manor Falmouth

Merchants Manor Hotel

Merchants Manor Falmouth

Merchants Manor Hotel Falmouth

Merchants Manor Reviews

8.2

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Excellent

Feasa

4 Nov 2024

Stayed 1 night in Nov 2024

2/10 Terrible

Adele

6 Oct 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely disgusting

Arrived at 2.15pm to no proper reception just a check in screen. Room not ready. Came back 30 mins later checked in. Went to room only to find hairs in the bath, hairs on the area where you made drinks, bits all over the floor including food crumbs. Lamp on side table dirty. Spoke to cleaner who said he would clean again. Shown to bar area where we spoke to the manager who wasnt really interested in our complaint and was more bothered about asking if we would be using the spa etc. Also was adamant that checkin was 3pm and not 2pm as stated on hotels.com booking. The manager appeared five minutes later to say it had now been cleaned to which i replied wow theyve cleaned all that in five minutes. She then said in a patronising manner that she would get them to clean it again just to make sure its done. We returned later to find the hairs still in the bath, crumbs on the floor and even worse a blood stain on the outside of the bathroom door. Absolutely disgusting. Spoke to a member of staff on the bar who said the manager had stepped off site. The staff member called the manager by phone and we were told we could have a full refund as they had no spare rooms. We left and found another hotel and are waiting for our refund.

Stayed 1 night in Oct 2024

6/10 Okay

Philip

29 Sept 2024

Liked: Cleanliness, staff & service

The restaurant was very poor so we went out to eat, the pool area was under wellming and the whole hotel was under what we expected Very disappointing

Stayed 1 night in Sep 2024

8/10 Good

Julian

26 Sept 2024

Liked: Cleanliness, staff & service

Stayed 1 night in Sep 2024

10/10 Excellent

Phil

22 Sept 2024

Stayed 1 night in Sep 2024

8/10 Good

Roshan

Travelled with group

11 Sept 2024

Liked: Staff & service, amenities, property conditions & facilities

Good location and walkable into town. Nice breakfast & facilities.

Stayed 2 nights in Aug 2024

8/10 Good

Judy

1 Sept 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Stayed 3 nights in Aug 2024

10/10 Excellent

kathryn

25 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely clean hotel. Our room was large and extremely clean and comfortable. Couldn't fault the service given from the staff and the breakfast was delicious.

Stayed 1 night in Aug 2024

10/10 Excellent

Sahin

21 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Aug 2024

10/10 Excellent

ROBERT

Business traveller

9 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Aug 2024

6/10 Okay

Jane

24 Sept 2023

Stayed 1 night in Sep 2023

6/10 Okay

SW

21 Jan 2023

Disliked: Staff & service

Stayed 1 night in Jan 2023

10/10 Excellent

THP SYSTEMS LTD

Business traveller

15 Dec 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Dec 2022

8/10 Good

Stephen

13 Sept 2022

Liked: Cleanliness, property conditions & facilities, room comfort

Great hotel but needs human touch

Great hotel and good location nice to see little touches of excellence. we stayed visiting friends and it was great to be able to entertain them there. Nice restaurant and very up to date rooms and facilities. My one overriding slightly negative comment was how 'impersonal' it felt. The electronic booking -in was more akin to bar code shopping at waitrose (and didnt work.. we needed staff to help, both booking in, and out) and the breakfast process was slick but slightly impersonal. Very efficient but overall we felt 'processed'

Stayed 1 night in Sep 2022

2/10 Terrible

Jean-Michel

Business traveller

23 Apr 2022

Disliked: Staff & service, property conditions & facilities

Professing to be a luxury property. But in truth is nothing more than a beautiful old property with a 60's extension that has had some recentish renovations. The noise insulation is awful, I could hear neighbouring rooms quite clearly. I was woken by people walking in the corridor at night. Check-in and Check-out was appalling - the owners need to employ a person full time until at least 8/9pm, not rely on some very odd screens in the reception area. I checked in around 1830, and had to hassle the bar staff to get hold of my room key. The breakfast was as expected, but nothing to write home about. A final observation, as a client in their 30's is that perhaps the issue I have don't matter to most clients, as they seem to be 65 so probably can't hear too well, and don't have a job, so check in mid afternoon.

Stayed 2 nights in Mar 2022

10/10 Excellent

Jamie

12 Feb 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Feb 2022

8/10 Good

Aimie

15 Nov 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay as always

Comfortable stay and easy covid procedure

Stayed 4 nights in Nov 2021

10/10 Excellent

Verified traveller

Business traveller

12 Nov 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic and friendly. Room was lovely and the bar area is perfect.

Stayed 1 night in Nov 2021

2/10 Terrible

Gavin

4 Nov 2021

Stayed 1 night in Oct 2021

10/10 Excellent

Jennifer

Travelled with partner

16 Oct 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nicely decorated hotel with big, comfortable rooms. Breakfast selection was good. I really appreciated the fast charging electric car charger in the car park as I recently changed to an electric car. Swimming pool was a decent size.

Stayed 4 nights in Oct 2021

6/10 Okay

Verified traveller

Travelled with partner

21 Jul 2021

Liked: Amenities

Disliked: Cleanliness, staff & service

Well located hotel, with amenities, free parking and great as a base for exploring Falmouth. However, for the price paid the standards expected fell short of the 4* billing. Staff were extremely polite and conscientious in intention, however fell short on simple tasks (e.g. fulfilling breakfast orders, booking sitting for a cream tea, over-booking the swimming pool, inconsistent turning down of the room). The hotel stay for the value unfortunately leaves you feeling a little short changed. It was a pleasant stay in a fantastic seaside town, but it wasn't a mind-blowing experience.

Stayed 4 nights in Jul 2021

10/10 Excellent

Ross

7 Sept 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not enough stars

Booked this hotel for a night get away, can't fault the staff or the hotel. Excellent conditions and overall service

Stayed 1 night in Sep 2020

4/10 Poor

Rose, London

Travelled with partner

19 Aug 2020

Disliked: Staff & service, amenities, property conditions & facilities

Leaves a lot to be desired for the price we paid for a « comfy king » with sea view balcony. Bed was poor quality and on wheels, balcony was tiny and sea view non existent. Hot tub in pool was freezing and the wait staff was slow and forgetful. I would not return here.

Stayed 5 nights in Aug 2020

8/10 Good

Pamela

Travelled with family

5 Jan 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

10 Aug 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Comfortable clean nice decor. Disappointed with surly nature of one of reception staff. No gluten free bread available. Variable waiting staff sometimes erratic with service but generally good. Would stay again.

Stayed 3 nights in Aug 2019