Hotel Indigo Durham by IHG

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Dates

March 2025

April 2025

Free minibar items, in-room safe, individually decorated

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar
Gym
24/7 front desk
Parking available
Room service
Breakfast available

Explore the area

9 Old Elvet, Durham, England, DH1 3HL

Durham Castle
‪7 min walk‬
Durham Cathedral
‪8 min walk‬
Durham University
‪12 min walk‬
Newcastle (NCL-Newcastle Intl.)
‪40 min drive‬

Room options

Standard Room, 1 Double Bed, Accessible

23 sq m
Sleeps 2
1 Double Bed

Shower, rainfall showerhead, eco-friendly toiletries, hair dryer

Premium Room, 1 Double Bed

27 sq m
Sleeps 2
1 Double Bed

Standard Room, 1 Double Bed

17 sq m
Sleeps 2
1 Double Bed

Standard Room

17 sq m
Sleeps 2
1 Twin Bed

Premium Room

27 sq m
Sleeps 2
1 Twin Bed

Premium Room, 1 King Bed, Bathtub

36 sq m
Sleeps 2
1 King Bed

Premium Room, 1 Double Bed (Cathedral View)

27 sq m
Sleeps 2
1 Double Bed

Premium Room, 2 Queen Beds, Bathtub

39 sq m
Sleeps 4
2 Queen Beds

Premium Room, 1 King Bed (Methodist Church View)

38 sq m
Sleeps 2
1 King Bed

Similar properties

Pool
Hot tub
Spa
Free WiFi

for 1 room

includes taxes & fees

2 Apr - 3 Apr

About this property

Hotel with a fitness center, near Durham University

Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and self parking.

Hotel Indigo Durham by IHG offers 83 accommodations with minibars (stocked with some free items) and safes. Each accommodation is individually furnished and decorated. 42-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Our customers tell us they can't get enough of the breakfast at Hotel Indigo Durham by IHG. During your stay, you're just a quick walk from Durham Indoor Market. Free WiFi in public areas, a restaurant, and a gym are available.

Free WiFi
Enjoy a bite to eat at Marco Pierre White, a steakhouse that serves local and international cuisine
Buffet breakfast served daily for a fee
Self parking available for a fee
Amenities include a front-desk safe, a business center, and a meeting room
Onsite recreation includes a gym
Guests really like the accommodations for the overall comfort and cleanliness
Just a 1-minute drive from Durham University and 15 minutes from Beamish Open Air Museum

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room.

WiFi is free in public spaces. The business-friendly Hotel Indigo Durham by IHG also features a fitness center, laundry facilities, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Durham hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

Marco Pierre White - This steakhouse specializes in local and international cuisine and serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Uncovered parking on site (GBP 20 per day)
Limited on-site parking
Wheelchair-accessible parking available

Food and drink

Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 20 per person
A bar/lounge
A coffee shop/cafe
A restaurant
Snack bar/deli

Restaurants on site

Marco Pierre White

Things to do

Golf
Gym

Family friendly

Free cot
Laundry facilities
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Dry cleaning/laundry service
Housekeeping (daily)

Business services

Business centre
Meeting room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 accessible parking spaces
Assistive listening devices
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

42-inch smart TV with digital channels

Food and drink

Coffee/tea maker
Electric kettle
Free minibar (limited items)
Limited room service

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Connecting rooms available
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Fan
Heating
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately GBP 20.00 per person
Uncovered self parking fee: GBP 20.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Indigo Durham

Hotel Indigo Durham by IHG Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Oliver

17 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay and the lady on reception (I think her name was Katie) was great. Would definitely return.

Stayed 2 nights in Dec 2024

10/10 Excellent

James

15 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great room. Good food

Stayed 1 night in Dec 2024

10/10 Excellent

Angela

14 Dec 2024

Fabulous stay at hotel Indigo. We dined in the MPW restaurant which was lovely, very attentive staff and great food. The room was very spacious, beds comfy and the most amazing shower. Would definitely recommend

Stayed 1 night in Dec 2024

6/10 Okay

Gillian

10 Dec 2024

Liked: Cleanliness, staff & service

Disliked: Room comfort

Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

7 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

10/10 Excellent

James

Travelled with group

2 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I was impressed. The hotel has character and the position and facilities are impressive. Nice bar. Didn’t sample the restaurant but it looked busy. I will return on my next trip to Durham.

Stayed 2 nights in Nov 2024

10/10 Excellent

Devayani Tilak

29 Nov 2024

Had a lovely one night stay. Hotel is cute, clean and the staff are friendly and helpful.

Stayed 1 night in Nov 2024

10/10 Excellent

Simon

Travelled with family

28 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

10/10 Excellent

simon

27 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely couple of nights

Staff were very helpful and polite, service was great in reception and also the restaurant. Food was very good, only one criticism of the breakfast, although being served hot (great) the sausage not being a proper butcher sausage was a let down. Not sure why when everything else was perfect that have to resort to cheap sausages. Seems finicky I know but come on make it right.

Stayed 2 nights in Nov 2024

4/10 Poor

Alan

25 Nov 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Never Again!

Looking at the building this was a break of great promise. Unfortunately we were let down on many occasions and will not be staying here again. First thing to know is parking. Although the hotel has a small car park, they charge £20 a night to park there. The alternative is on street parking - right outside - at a 1/3 of the price. If you download the phone app you can top up remotely. Check in was OK after we'd found the reception and we attempted to book the restaurant having travelled all day. The restaurant was full that night and the following night by large parties, but we managed to get in on night 3. The room was quite small and (first bugbear) only one comfy chair, plus the TV faced the bed with no swivel, so you're lying on the bed if you want to watch any TV. Bathroom, well appointed, shower only - -only 2 rooms out of 85 have baths apparently. Room temperature was another sticking point. The aircon control was locked - no-one ever told us why, so if we were too hot or cold, we had to ring reception to ask them to change it for us - pathetic. After we'd eaten on the 3rd night, the bill was wrong, I queried this and why we couldn't charge items to the room? Finally we were told that if you book via a 3rd party (Hotels.com), you can't charge to the room. I suggested this was ridiculous whereupon the receptionist snatched the bill out of my hand, took off the service charge (!!) and gave it me back. Fine by me! Overall, a poor performance, not to be repeated

Stayed 3 nights in Nov 2024

10/10 Excellent

Roy

19 Nov 2024

Stayed 1 night in Nov 2024

10/10 Excellent

Ricardo, Panama

Travelled with family

18 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful area and surroundings.

Stayed 1 night in Nov 2024

10/10 Excellent

Claire

18 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing staff.

Customer service and restaurant/ breakfast service were amazing. They really look after you well at this hotel. Our room was lovely but the windows were high so you couldn’t see out of them. We usually stay at another hotel in Durham when visiting our daughter at uni and always enjoy the stunning views. It’s a shame we couldn’t see out of the windows, otherwise, this would be our new ‘go to’ hotel in Durham.

Stayed 1 night in Nov 2024

10/10 Excellent

PHILIP

Travelled with group

16 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Iain

Business traveller

15 Nov 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Got to hotel and told the had overbooked and had no room for me

Stayed 1 night in Nov 2024

8/10 Good

Jack

Travelled with partner

11 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place to stay, easy to find and really close to the main part of Durham.

Stayed 1 night in Nov 2024

10/10 Excellent

Russell, Leipzig

6 Nov 2024

Stayed 4 nights in Sep 2024

6/10 Okay

Verified traveller

6 Nov 2024

Liked: Cleanliness, staff & service

Hotel Indigo was chosen from many hotels within Durham it looked good on the internet etc etc, I am disabled and need Electric Wheelchair to move Around. We asked of the parking facilities and told that the car park at the rear of the hotel £20 for each 24hrs and first come first served and only 1 space for the disabled.

Stayed 1 night in Nov 2024

8/10 Good

Ella

4 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Nov 2024

8/10 Good

Verified traveller

Travelled with family

4 Nov 2024

Liked: Cleanliness, staff & service

Stayed 1 night in Nov 2024

10/10 Excellent

Caroline

31 Oct 2024

Stayed 3 nights in Oct 2024

10/10 Excellent

Phil

28 Oct 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Peter

27 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We booked a long weekend to celebrate my wife’s birthday and anniversary of coming to Durham university. Right from the reception on arrival, the staff were outstanding: friendly, personal and very professional. We could not have wished for a warmer welcome.

Stayed 2 nights in Oct 2024

6/10 Okay

Jodie

26 Oct 2024

Liked: Cleanliness

Stayed 1 night in Oct 2024

10/10 Excellent

Howard

Travelled with partner

15 Oct 2024

Liked: Staff & service, amenities, property conditions & facilities

Superb listed building with an old link to my family history. Food excellent. Staff very helpful and friendly. Beautifully appointed room and ensuite - the best shower ever!

Stayed 1 night in Oct 2024