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2.3 out of 5
See all 3 ebookers Reviews

"Room was clean however half eaten meal from previous guest left in the fridge. Also shelf on wardrobe was completely broken. Stayed for 2 nights and ... " More

By a verified traveller on Wed 26 Oct 2022

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Superior Double Room, 1 Double Bed, Garden View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Twin Room, 2 Single Beds, Garden View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Suite, Microwave, Garden View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Trivelles Waterhall Country Hotel - Gatwick ratings based on 3 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Trivelles Waterhall Country Hotel - Gatwick

Everyone (2)
1 out of 5
I only needed somewhere basic to stay whilst I sat exams at CAA Gatwick. This hotel doesn't take payments using a card machine, it feeds them through a web portal. I had hoped to pay with my phone. After paying online, the hotel insisted it hadn't gone through (and the portal was unclear). My bank app clearly showed a payment, but the hotel insisted I "try again". The following day, I was locked out of my room and still they insisted I "try again" to pay. So I paid twice. No receipt, no invoice. Please, invest in a card terminal. The hotel is basic, tired-looking, it's fine as a cheap stay but prepare to be charged double and wait for your money-back. I wanted a stress-free stay to assist with my exams - instead I was fretting over payments. Avoid.

Posted by on 15 Feb 2024

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Comment from Hotel Management

27 Feb 2024 by manager

Dear Guest,We appreciate you taking the time to share your experience, and we truly sorry for any inconvenience you faced during your stay. Your situation is unique it was a hotel collect payment as you didn't pay online. The card details entered into the third-party portal are primarily for security purposes.The payment issue you encountered was due to a portal glitch, and we sincerely apologize for any confusion it caused. Our staff never intended to insist on immediate payment; rather, it was a suggestion to try again the next day to resolve the issue.We also regret the inconvenience caused by the deactivation of your room key. It was an unintended technical malfunction that we promptly addressed.Please be assured that we are working to enhance our payment process and address technical glitches to prevent similar incidents in the future. Your feedback is invaluable, and we are committed to ensuring a smoother experience for our guests.Best regards,

3 out of 5
Room was clean however half eaten meal from previous guest left in the fridge. Also shelf on wardrobe was completely broken. Stayed for 2 nights and no sign of room being cleaned considering the price I thought at least bed would be made. Considering not long ago renovated the bedroom walls were full of cracks .

Posted by on 26 Oct 2022

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3 out of 5
Firstly we were moved from the hotel booked to a sister. The outside looks the pits with broken concrete, weeds and long grass. When we initially walked in we had to ask if it was open. The room however was lovely and big. Very clean with fridge, microwave, kettle & TV. A quick shop at the supermarket and we had no reason to leave except for a walk to the town, 2mi away. On the whole don’t be put off by the dilapidated look outside. The room was spotless and heating worked well. Lastly pls do not accept bookings on a hotel that it closed.

Posted by , from England on 19 Oct 2020

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Comment from Hotel Management

24 Oct 2020 by Hotel Manager

Thanks for your feedback

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.