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 Colchester •1 Room
 Colchester • 1 Room
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Best Western The Rose & Crown Hotel

3-star property
East Street, Colchester, England (01) 562 1066
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4.5 out of 5
Wonderful!
See all 8 ebookers Reviews

"Check in easy, room clean and food is good. Can’t complain. " More

By a verified traveller on Wed 26 Aug 2020

Points Of Interest

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Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Non Smoking (Canopy Bed)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Single Bed, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Executive Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Best Western The Rose & Crown Hotel. During your stay, you'll be within walking distance of Colchester Castle Museum. Enjoy features like free WiFi in public areas and free self-parking, plus a bar.

  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the bar/lounge
  • English breakfast served daily for a fee
  • Services include a porter, luggage storage and wedding services
  • 14 minutes by foot from Colchester Castle Museum and a 2-minute drive from Colchester Castle Park

Best Western The Rose & Crown Hotel ratings based on 8 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western The Rose & Crown Hotel

Everyone (5) Couples (1)
4 out of 5
Check in easy, room clean and food is good. Can’t complain.

Posted by , from Kent on 26 Aug 2020

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Comment from Hotel Management

30 Aug 2020 by LG

Hi Fae, Love you review, straight to the point ! Best regards

5 out of 5

Posted by on 19 Aug 2019

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Comment from Hotel Management

19 Aug 2019 by LG

Wow perfect score thanks anon

4 out of 5

Posted by on 23 Jun 2019

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Comment from Hotel Management

23 Jun 2019 by LG

Thank you for posting you review. Best regards

5 out of 5
For an old building the place was beautifully kept and the new annex building was also clean and stunning

Posted by on 7 May 2019

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Comment from Hotel Management

7 May 2019 by LG

Thank you for posting your review, We do love this old building. Hope to see you again soon. Best regards

5 out of 5

Posted by on 21 Apr 2019

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Comment from Hotel Management

21 Apr 2019 by LG

Thank you Anon for a perfect score. Hope to see you again soon. Best regards

5 out of 5

An Olde world experience

Pros: Good car park . Warm an freindly. All staff very pleasant and helpfull.
Cons: On booking breakfast included.. At booking in, it was stated that in was not. The breakfast steward said it was. On booking out was asked to pay,
We only stayed for one night to enable us to attended an early morning funeral.

Posted by , from Sussex on 9 Dec 2017

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Comment from Hotel Management

11 Dec 2017 by Lisa

I thank you for your review and am glad you enjoyed your stay. Apologies for the confusion over breakfast. Hope to see you again soon. Best regards

4 out of 5

Good base

Pros: Ideal location for us
Cons: Customer service and staff levels
Location: Not a pretty location but a pretty hotel
Overall our stay was good and served its purpose as we were using it as a base for a night out. The hotel was busy due to a big party and the staff were stretched. The phone did not work in the room and when we were trying to get room service by using our own phone, the answer phone kept kicking in. When we did get an answer we were transferred to the kitchen who promptly cut us off. The receptionist should have taken our order. When we mentionened the fact that the phone was not working in our room we were told that most people do not use them these days. .. As two women staying at the hotel, the extra comfort of knowing you have means of contacting reception is important. The room was also very very warm and we were unable to set the temperate. Our room service trays with food still on them were on the floor still when we checked out from our meal the night before. Despite telling the recptionist at 7.45pm. Overall it was an ok stay not terrible but it’s a shame that the customer service wasn’t great. Great as a base for a night out but not sure I would stay for any other reason.

Posted by , from Essex on 4 Dec 2017

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Comment from Hotel Management

11 Dec 2017 by Lisa

Thank you for posting a review and I am pleased in general you enjoyed your stay. The F&B team were a member of staff down and receptionist was helping out, but I can only apologise about not getting an answer on the telephone - this is not our usual standard. I hope to have the opportunity of showing you the true Rose & Crown hospitality. Best regards

4 out of 5

Good hotel for short stay in Colchester.

Pros: See the above comments ! (Excellent shower in the bathroom !)
Cons: Like many hotels, the lighting in the bedroom could be better; difficult to read while sitting on the bed,
Location: Fairly central, pleasant park and river nearby.
I now always stay in the Rose & Crown during my visits to Colchester for croquet tournaments. Lovely old building, good bedrooms, efficient staff, easy parking.

Posted by , from London on 11 Jul 2017

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Comment from Hotel Management

15 Jul 2017 by Lisa

Hi Tony and thank you for your continued custom and I look forward to your next visit. Maybe try a superior room, they have a bedside light on a flexible holder so you can move it to the right position. See you soon.

About the Best Western The Rose & Crown Hotel

Location East Street, Colchester, England CO1 2TZ

Property Features

Public spaces have free WiFi. A business centre and a meeting room are available. You can enjoy a drink at the bar/lounge. The business-friendly Best Western The Rose & Crown Hotel also features 24-hour room service, express check-out, and a front desk safe. Limited free parking is available on a first-come, first-served basis. This 3-star Colchester hotel is smoke free.

  • 39 guestrooms or units
  • 2 levels
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Train station: Colchester Town Station (1.4 km / 0.9 mi)
  • Parking: Free self parking

Room Amenities

Best Western The Rose & Crown Hotel offers 39 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Digital televisions are provided. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Digital channels
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Heating
  • Portable fan
  • Ensuite bathroom
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:30 AM to 10:30 AM.

The Tudor Bar/Brasserie – This bar only serves breakfast. Guests can enjoy drinks at the bar.

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20 per night.
  • Cots (infant beds) are available for GBP 20 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property does not follow regional sanitisation guidelines
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 15.95 for adults and from GBP 8.00 for children
  • Crib (infant bed) fee: GBP 20 per night
  • Rollaway bed fee: GBP 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.