The Charles Hotel

See all properties

Choose dates to view prices

Dates

December 2024

January 2025

Desk, soundproofing, iron/ironing board, free WiFi

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar

Housekeeping

Parking included

Free WiFi

Restaurant

Business services

Explore the area

15 New Road, Chatham, England, ME4 4QJ

Central Theatre
5 min walk
Papa John's
2 min walk
Chatham Station
3 min walk
Rochester (RCS)
12 min drive

Room options

Deluxe Triple Room

28 sq m
Sleeps 3
1 Twin Bed and 1 Double Bed

Double Room

28 sq m
Sleeps 2
1 Double Bed

Single Room, 1 Single Bed, Non Smoking

23 sq m
Sleeps 1
1 Twin Bed

Similar properties

Parking included

Free WiFi

Restaurant

Breakfast available

for 1 room

includes taxes & fees

3 Jan - 4 Jan

About this property

Hotel in Chatham with a restaurant and a bar

Along with a restaurant, this hotel has a bar/lounge and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, free newspapers, a front-desk safe, and a banquet hall are onsite.

The Charles Hotel offers 20 accommodations with coffee/tea makers and hair dryers. 28-inch flat-screen televisions come with digital channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

During your stay at The Charles Hotel, you're just a quick walk from Central Theatre. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.

Free WiFi
Free self parking
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Amenities include free lobby newspapers, a front-desk safe, and meeting rooms
Within a 10-minute walk of Central Theatre and Great Lines Heritage Park

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly The Charles Hotel also features a terrace, concierge services, and complimentary newspapers in the lobby. Self parking is free.

Smoking is allowed in designated areas at this 3-star Chatham hotel.

The Charles Hotel has a restaurant on site.

Languages

Arabic, English, Hindi, Urdu

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site

Food and drink

1 restaurant
1 bar

Family friendly

Soundproofed rooms

Conveniences

Banquet hall
Free newspapers in reception
Front-desk safe

Guest services

Concierge services
Daily housekeeping
Front desk (limited hours)
Luggage storage

Business services

Meeting rooms

Outdoors

Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Wheelchair-accessible (may have limits)

Designated smoking areas

Room amenities

Bedroom

Bed sheets
Heating

Bathroom

Free toiletries
Hairdryer
Private bathroom
Shower
Towels

Entertainment

28-inch flat-screen TV
Digital channels

Food and drink

Coffee/tea maker
Electric kettle

Desk
Iron/ironing board (on request)
Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

The front desk is open daily from 3:00 PM - 11:00 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

The front desk at this property is open daily from 3:00 PM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Property is also known as

Charles Hotel Chatham

The Charles Hotel Hotel

The Charles Hotel Chatham

The Charles Hotel Hotel Chatham

The Charles Hotel Reviews

7.4

Good

8.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

2/10 Terrible

Verified traveller

Business traveller

6 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The room was a decent size but there was a strange smell in the room, the bathroom was very small and hard to manoeuvre around. There was a lot of mould around the seals in the shower. The bed had a large dent in the mattress and clearly needs replaced. The walls of the room need cleaned, tv remote was filthy. I only stayed because it was a single over night stay otherwise I would have found alternative accommodation.

Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveller

Business traveller

6 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor check in service, rooms had a bad smell and the bathroom was so small it was difficult to move around and get into the shower.

Stayed 1 night in Sep 2024

4/10 Poor

Paul

Business traveller

6 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Not great at all.....

Got the impression that the hotel had just been renovated however there were still elements of the previous state....damp on the walls, dirty and insects crawling around in the bathroom.

Stayed 1 night in Sep 2024

4/10 Poor

Rufaro

Travelled with family

1 Sept 2024

Liked: Amenities, property conditions & facilities

Disliked: Cleanliness, staff & service

The rooms are very spacious and reception and dining area is very nice. We were however made to wait outside for a while before we could get in. In fact another resident eventually opened the door. And there was no apology nor explanation when staff came. The carpets are dirty and the room smelled musty . We slept with the window own to minimise the smell. The breakfast service was good though

Stayed 1 night in Aug 2024

10/10 Excellent

Zack

23 Aug 2024

Liked: Amenities, property conditions & facilities

Yh really good

Stayed 1 night in Aug 2024

6/10 Okay

Ian

15 Aug 2024

Liked: Cleanliness

Disliked: Room comfort

Servicable but not recommended.

Meh. It was ok I suppose. Was blocked in the narrow car park. The narrow metal spiral steps to get in the building were not good if you have a bag. Inside was clean but minimal. No lift. Narrow steps on the stair cse to the second floor. Bed was hard. Even after we turned on the switch for the hot water and waited, there was no hot water for the shower. No a/c just a fan.

Stayed 1 night in Aug 2024

10/10 Excellent

Colin

Business traveller

26 Jul 2024

Liked: Staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

6/10 Okay

Diane

Travelled with group

26 Jul 2024

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

Beding and towels were clean.Bed comfortable.

Stayed 1 night in Jul 2024

10/10 Excellent

Paul

21 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It's in a prime location for transport and you have easy access to local shops restaurants and a lot of history

Stayed 1 night in Jul 2024

6/10 Okay

James

10 Jul 2024

Liked: Cleanliness, staff & service, room comfort

Stayed 1 night in Jul 2024

2/10 Terrible

Liam

Travelled with family

5 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Me, my partner and my 6 month old daughter stayed in the hotel, the shower was blocked and we had to ask multiple times to get it sorted so that we could shower. The shower temperature wouldn't regulate so we ended up having to keep adjusting throughout the shower, when we asked if something could be done we were ignored and they just left the room. The room was very hot and the fan was broken so we couldn't keep cool.

Stayed 2 nights in Jun 2024

8/10 Good

Pierre

26 Jun 2024

Stayed 1 night in Jun 2024

10/10 Excellent

MANZIL

Travelled with group

22 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2024

2/10 Terrible

Luke

16 Jun 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The room was smaller than shown on the pictures when booking. There was dampness on the wall in the room. Stairs were steep further you went up, this place was not disable friendly at all. Furthermore when we arrived at the reception booking for breakfast they asked what time we wanted between 7 and 10. We said 7am would be perfect. In the morning however it turns out they booked it on the time we said we would be event which was 10am, there no one there to serve breakfast at the time we request. I requested for refund, since we had to go else for breakfast to be ready in time for the event. I had to argue and repeat myself until they told us we have to wait until manager comes in. They said they would call me back at 5pm yet they didn't call until 8pm even then they argue saying we must said 10am because the staff put in the system as 10am saying that he check CCTV to check and then refund if I was right.

Stayed 1 night in Jun 2024

2/10 Terrible

Janet

Travelled with partner

30 May 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

There was no towels in the bathroom. Staff knocked on the door before checkout time. On leaving, I pulled back the sheets, and there was blood and urine stains on the matress. Disgusting!!

Stayed 1 night in May 2024

4/10 Poor

Redouan

29 May 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Nothing really apart from the tv Internet

Stayed 1 night in May 2024

8/10 Good

Lesley Corke

Travelled with group

12 May 2024

Liked: Cleanliness

Friendly staff ..compact but comfortable room. Apparent lots of work.been done ... some details still to go, my blind not working properly. Internet access didnt work. Breakfast like a farce..clearly not had 6 cooked breakfast orders before. Not enough cups; tea, and coffee and water not readily available. Milk for cereal seemed to be a problem. Despite this the staff were friendly they just hadnt planned how to serve.

Stayed 1 night in May 2024

10/10 Excellent

Sean

12 May 2024

Stayed 1 night in May 2024

6/10 Okay

Jeffery

27 Feb 2024

Disliked: Property conditions & facilities

Stayed 1 night in Feb 2024

10/10 Excellent

frances

28 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quite a night

Very reasonably priced. Very central - near the train station. Staff couldnt do enough for us. The adjoining restaurant was lovely. Very posh and food good- especially as we were in a hurry. Shower/ loo very clean and swish. Single room warm and you could open the windo. THANK GOD! I hate the major chains who rely on aircon only as it never works all might long and it's noisy and you feel so stuffy in the morning. Brakfast was fine. I had no complaints and the staff did their upmost to accommodate my....awkward friends. Veil drawn on them, I'm afraid!

Stayed 1 night in Jan 2024

2/10 Terrible

Azhar

Business traveller

10 Aug 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rubbish

Rubbish...do not book this hotel.. there was no one on reception to let me check in... left on the end and booked another hotel.. seeking refund... Do not book!!!.

Stayed 1 night in Aug 2023

2/10 Terrible

Jeremy

Travelled with family

24 Jul 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2023

4/10 Poor

Stephen

Business traveller

20 Jul 2023

Liked: Cleanliness

Disliked: Staff & service

There was no hot water in the evening or in the morning for a shower, couldn’t find a member of staff to talk to, I was told there would be a full English breakfast available in the morning from 7am, myself and another guess was waiting around from 7.15 and again no member of staff to assist, all round very disappointing

Stayed 1 night in Jul 2023

8/10 Good

Graham

7 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Friendly staff.

Stayed 1 night in Jul 2023

4/10 Poor

Simon

3 Jul 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor condition and cleanliness and service.

Access to the hotel in normal opening hours difficult, needed to climb back ‘fire stairs’ to enter hotel at midday. Hotel very poor cleanliness. Would not have wanted family to stay there.

Stayed 1 night in Jul 2023