Moon Palace Nizuc - All inclusive - Reviews, Photos & Rates

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VIP Access

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Dates

December 2024

January 2025

Superior Governor Suite Ocean View - King Size Bed | Terrace/patio

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

Breakfast included

Spa

Explore the area

Carretera Cancun-Chetumal Km. 36.5 EDF A, Cancun, QROO, 77500

Moon Palace Golf Club
18 min walk
Xoximilco
7 min drive
El Tinto Golf Course
8 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)
14 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Superior Family Suite Garden View - Kids & Teens Free

90 sq m
Sleeps 6
1 King Bed and 2 Double Beds

Superior Deluxe Garden View - Kids & Teens Free

45 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Premium bedding, down duvets, memory-foam beds, minibar

Superior Honeymoon Suite Ocean Front - King Size Bed

45 sq m
Ocean view
Sleeps 2
1 King Bed

Superior Deluxe Ocean View - Kids & Teens Free

45 sq m
Partial ocean view
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Deluxe Ocean Front - Kids & Teens Free

45 sq m
Ocean view
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Governor Suite Ocean View - King Size Bed

90 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Large Twin Sofa Bed

Similar properties

Pool

All-inclusive

Spa

Kids pool

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Moon Palace Nizuc - All inclusive

Luxury property on the beach, with 3 outdoor swimming pools

Spend the day relaxing at the beach, practicing your swing on Moon Palace Nizuc - All inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.

Moon Palace Nizuc - All inclusive offers 709 air-conditioned accommodations with indoor private spa tubs and minibars. Rooms open to balconies. Memory foam beds feature down comforters and premium bedding. 47-inch Smart televisions come with digital channels and Netflix. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AWE Spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Moon Palace Nizuc - All inclusive. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll find features like free breakfast, free WiFi in public areas, and free valet parking.

Free buffet breakfast offered
Free WiFi
Free valet parking and self parking
Enjoy Mexican cuisine with pool views at Caporales, one of the property's 6 restaurants and 4 bars/lounges
Splash around at the waterslide or swim in the 3 outdoor pools
Indulge with manicures and pedicures, hydrotherapy, or Swedish massages at AWE Spa
Services include babysitting, a free kid's club, and a lifeguard on site
Onsite recreation includes a golf course, 2 outdoor tennis courts, and a gym
Guests speak favorably about the room service and the pool
0.9 mi (1.5 km) from Moon Palace Golf Club and 9.2 mi (14.7 km) from Riviera Cancun Golf Resort
Airport shuttle service available for a fee

Moon Palace Nizuc - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Summer fun is a breeze at Moon Palace Nizuc - All inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Free breakfast is served, and guests can also enjoy a free manager's reception. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 4 bars/lounges. Public spaces have free WiFi. This Mediterranean property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

Guests are served free buffet breakfast. The property hosts a free manager's reception daily.

Caporales - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Carvao - Overlooking the pool, this steakhouse specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Manglar - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Palapa Pelícanos - Onsite restaurant. Reservations are required. Open daily.

Sweet & Coffee - This coffee shop serves brunch only. Open daily.

Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Free valet parking on site
Electric car charging station on site
24-hour return airport shuttle (surcharge)
Airport shuttle on request

Food and drink

Free buffet breakfast
6 restaurants and 1 coffee shop/cafe
2 swim-up bars, 2 poolside bars and 4 bars/lounges
Free daily reception
24-hour room service

Restaurants on site

Caporales
Carvao
Manglar
Palapa Pelícanos
Sweet & Coffee

Things to do

3 outdoor pools
2 outdoor tennis courts
Basketball
Bike parking
Children's pool
Fitness centre
Full-service spa
Golf course
Golf driving range
Lifeguards on-site
Playground
Private picnics
Shopping
Tennis
Yoga classes

Family friendly

3 outdoor pools
Babysitting (surcharge)
Children's games
Children's pool
Children's toys
Free children's club
Free rollaway/extra beds
Free supervised childcare
In-room childcare (surcharge)
Laundry facilities
Playground
Snack bar/deli
Travel cot
Water slide

Conveniences

ATM/banking services
Ballroom
Banquet hall
Front-desk safe
Gift shop/newsstand
Lockers available
Reception hall
Water dispenser

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Golf cart
Golf clubhouse
Golf clubs
Golf lessons with a pro
Golf privileges (optional)
Golf pro shop
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Garden
Lifeguards on site
Outdoor entertainment area
Pool sunloungers
Pool umbrellas
Terrace

Spa

36 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - sports
Massage - Swedish
Massage/treatment rooms
Reflexology
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Accessible airport shuttle
Lever door handles
Pool access ramp on site
Step-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs available on site

Annual offsets purchased for at least 10% of carbon footprint
At least 80% of lighting from LEDs
At least 80% of food locally sourced
At least 80% organic food
Beach towels
Communal living room
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Humane treatment of captive wild animals
Living plant wall
Local artist showcase
Local culture and ecosystem education
Locally owned and organised tours and activities
Romance packages available
TV in lobby
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Down duvet
Free rollaway beds
Hypo-allergenic bedding
Memory-foam mattress
Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hairdryer
Rainfall showerhead
Separate bath and shower
Shampoo
Soap
Toilet paper
Towels
Toothbrush and toothpaste (on request)

Entertainment

47-inch smart TV
Digital channels
Netflix
Streaming services

Food and drink

Champagne service
Coffee/tea maker
Free bottled water
Local meal delivery service
Minibar

Connecting rooms available
Desk
Eco-friendly cleaning products provided
Energy-saving switches
Free local calls
Free long-distance calls
Guidebooks/recommendations
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
LED light bulbs
Phone
Private indoor hot tub
Recycling
Slippers
Turndown service
Water-efficient showers only
Water-efficient toilets only
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Children 3 years old and younger stay free when using existing bedding.

Free rollaway/extra beds!

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 26 per person (roundtrip)
Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a security system and window guards

Moon Palace Nizuc - All inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

Pool access available from 7:00 AM to 7:00 PM.
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

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Moon Palace Nizuc - All inclusive Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

4/10 Poor

Joan

Travelled with family

20 Aug 2024

Disliked: Staff & service

**Disappointing Stay - Not Worth the Price** I recently stayed at this hotel, and my experience was far from satisfactory. First and foremost, the breakfast buffet was incredibly disappointing. There was hardly any variety, and the food quality was subpar at best. For the price I paid, I expected much more in terms of options and freshness. The room itself was also a letdown. It was much smaller than advertised, making it difficult to move around comfortably. I could barely find space to store my luggage, and the cramped quarters really took away from the overall experience. To top it off, the recreational facilities were inadequate for the number of guests at the hotel. The amenities were overcrowded, making it impossible to enjoy any of them fully. Whether it was the pool or the gym, there simply wasn’t enough space or equipment to accommodate everyone. Overall, I left feeling underwhelmed and dissatisfied. I would not recommend this hotel to anyone looking for a comfortable and enjoyable stay.

Stayed 6 nights in Aug 2024

10/10 Excellent

Yaomer

Travelled with family

16 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Aug 2024

10/10 Excellent

Jessica Castillo

Travelled with family

13 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing food and staff.

Stayed 6 nights in Aug 2024

6/10 Okay

Cinthya

11 Aug 2024

Liked: Cleanliness, property conditions & facilities

If you looking to be on a nice beach area DONT GO HERE !!!! The beach is super super dirty the food it’s okay . Service could’ve be better .

Stayed 4 nights in Aug 2024

6/10 Okay

Gladys

9 Aug 2024

They need to update the rooms and they need more options of thing to do.

Stayed 4 nights in Aug 2024

10/10 Excellent

Jasna

Travelled with family and small children

4 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed for a week- everything was amazing..pools, restaurants, service, room…you can use amenities of the other two resorts, such as restaurants and pools. Definitely a really nice resort!

Stayed 5 nights in Jul 2024

10/10 Excellent

Alejandro

Travelled with family and small children

4 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

everything was good

Stayed 4 nights in Jul 2024

10/10 Excellent

Clayton

Travelled with family and small children, Travelled with partner

4 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was not as busy as the adjacent properties in the Moon Palace trio. Also, the relatively flat area around and space between the buildings allowed excellent sea breezes in most spaces.

Stayed 7 nights in Jul 2024

10/10 Excellent

Loganathan

Travelled with family

2 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a great experience and the staff was friendly. The room maintenance could have been better. The sink was not draining properly. Informed the room service staff and they didn't fix it.

Stayed 2 nights in Jul 2024

10/10 Excellent

Smriti

Travelled with family, Travelled with family and small children

28 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great for families

Stayed 5 nights in Jul 2024

8/10 Good

Kyron, Randallstown

Travelled with family, Travelled with family and small children, Travelled with partner

27 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was my second stay at rhe location. The dining options are great. The pools are nice with the access to bars and multiple food options. Club Noir is a great option for adult fun.

Stayed 4 nights in Jul 2024

10/10 Excellent

Leidy Benitez, Woodhaven

Travelled with family and small children

26 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Need to have more food options

Stayed 5 nights in Apr 2024

10/10 Excellent

Christine

25 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Jul 2024

8/10 Good

Maria Guadalupe

Travelled with family and small children

24 Jul 2024

Liked: Staff & service, amenities, property conditions & facilities

Lo que no nos gustó fué que no nos hicieron la limpieza de la habitación hasta las 5 pm. Y que te insisten mucho para que compres un tiempo compartido, nos hicieron perder 4 hrs . Fuera de eso , es un gran hotel , lastima de la playa que no tiene los colores de Cancún .

Stayed 5 nights in Jul 2024

10/10 Excellent

Haeri

24 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great for families

Stayed 3 nights in Jul 2024

8/10 Good

Sergio

22 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great hotel and staff! We were sad that we could not see clear sea water. On the other hand we were able to go to their partner hotel in the Zona Hoteleira area and the beach there was gorgeous.

Stayed 7 nights in Jul 2024

10/10 Excellent

Chad J

21 Jul 2024

Stayed 4 nights in Jul 2024

4/10 Poor

SHYAM

20 Jul 2024

N/A

Stayed 3 nights in Apr 2024

10/10 Excellent

Victor Alejandro, Miami

Travelled with family

16 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice hotel, excellent staff. Ermes, waiter by the pools, the best service ever for our family.

Stayed 4 nights in Jul 2024

10/10 Excellent

Jose Flavio

Travelled with family

15 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelentes instalaciones y la calidad de la comida y bebidas, pero sobretodo la calidad de primer nivel en la atención de todos os empleados. Muy contentos y pensamos en volver pronto.

Stayed 2 nights in Jul 2024