Dragonfly Hotel Bury St Edmunds

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

24/7 front desk

Bar

Housekeeping

Parking included

Free WiFi

Explore the area

Symonds Road, Bury St Edmunds, England, IP32 7DZ

Abbey Gardens
14 min walk
St Mary's Church
18 min walk
St Edmundsbury Cathedral
18 min walk
RAF Mildenhall (MHZ)
31 min drive

Room options

Desk, laptop workspace, free WiFi, bed sheets

Standard Double Room

25 sq m
Sleeps 2
1 Double Bed

Family Room

25 sq m
Sleeps 3
1 Double Bed

Standard Twin Room

25 sq m
Sleeps 2
2 Twin Beds

Similar properties

Spa

Pet-friendly

Parking included

Free WiFi

for 1 night

includes taxes & fees

8 Jan - 9 Jan

About this property

Hotel with free parking, near St Edmundsbury Cathedral

A restaurant, a bar/lounge, and conference space are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out, and a garden.

Dragonfly Hotel Bury St Edmunds offers 76 accommodations with coffee/tea makers and hair dryers. 42-inch LCD televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Dragonfly Hotel Bury St Edmunds. During your stay, you'll be within walking distance of St Edmundsbury Cathedral. Features include free WiFi in public areas and free self parking, plus a restaurant.

Free WiFi
Free self parking
Enjoy international cuisine while dining at The Restaurant
Buffet breakfast served daily for a fee
Amenities include meeting rooms and conference space
Just a 3-minute drive from Theatre Royal and a few minutes from Nowton Park

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Dragonfly Hotel Bury St Edmunds also features a garden, a picnic area, and express check-out. Free self parking is available.

This Bury St Edmunds hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

The Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site

Food and drink

Buffet breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends: GBP 12 per person
1 restaurant
1 bar

Restaurants on site

The Restaurant

Conveniences

Banquet hall

Guest services

24-hour front desk
Daily housekeeping

Business services

Conference space
Meeting rooms

Outdoors

Garden
Picnic area

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Bathroom emergency pull cord

Smoke-free property

Room amenities

Bedroom

Bed sheets
Heating

Bathroom

Hairdryer
Private bathroom
Towels

Entertainment

42-inch LCD TV
TV channels

Food and drink

Coffee/tea maker
Electric kettle

Desk
Laptop-friendly workspace

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately GBP 12 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Bury St Edmunds Quality Hotel

Quality Bury St Edmunds

Quality Hotel Bury St Edmunds

Dragonfly Hotel Bury St Edmunds

Dragonfly Bury St Edmunds

Dragonfly Hotel Bury St Edmunds Hotel

Dragonfly Hotel Bury St Edmunds Bury St Edmunds

Dragonfly Hotel Bury St Edmunds Hotel Bury St Edmunds

Dragonfly Hotel Bury St Edmunds Reviews

7.6

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

6/10 Okay

Verified traveller

23 Sept 2024

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

It was OK

Stayed 2 nights in Sep 2024

10/10 Excellent

Sarah

22 Sept 2024

Stayed 1 night in Jun 2024

6/10 Okay

Trevor

18 Sept 2024

Liked: Cleanliness, property conditions & facilities, room comfort

A overnight stay to visit Bury St Edmunds

We staid a night to visit Bury St Edmunds. It is convenient but about a 20 minute walk. The staff were friendly. However, we only had 3 pillows and asked for a fourth as they were fairly thin. We were told they would send one, but it never arrived. The breakfast was very basic, although cooked. There weren’t any side plates for toast and the table sticky. Some of this may have been as the hotel appeared to have low occupancy.

Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

16 Sept 2024

Liked: Cleanliness, staff & service, room comfort

Comfortable stay

Very clean room, lovely comfortable bed, helpful staff. Hotel was quiet, some low-level background noise from nearby roads but got a good sleep. Corridors and public areas a bit worn but there is refurbishment ongoing. Good breakfast. Plenty of parking.

Stayed 1 night in Sep 2024

10/10 Excellent

Alanna Lorraine

1 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay!

Stayed 1 night in Aug 2024

8/10 Good

Amanda

28 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very pleasant staff, clean and comfortable.

Stayed 3 nights in Aug 2024

6/10 Okay

John

Business traveller

22 Aug 2024

Liked: Staff & service

Disliked: Cleanliness

Not great

Had change rooms on arrival as severe riad noise. The second room had awful smells from the drain which i reported but no action

Stayed 3 nights in Aug 2024

10/10 Excellent

Austin

13 Aug 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Joseph P

30 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel, recommended!

This is a very pleasant hotel, nice rooms, good beds, and excellent service - Luke at the reception was especially kind and helpful. Recommended!

Stayed 2 nights in Jul 2024

6/10 Okay

Richard

30 Jul 2024

Disliked: Staff & service, property conditions & facilities

Comfortable beds, poor breakfast

The room was nice and the bed was comfortable. The main downside we had was the breakfast when we went down there wasn't much of a selection and what they did have was cold or had been out for a while. Overall the room is worth the price but the breakfast isn't.

Stayed 1 night in Jul 2024

8/10 Good

Gary

26 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dragonfly hotel visit

Comfortable well located hotel. Easy walking access to Bury St Edmunds. Food (breakfast and evening meal) was quite nice and menu was not overly epensive.

Stayed 2 nights in Jul 2024

8/10 Good

Catherine

Travelled with group

20 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff were excellent and friendly. Room was clean and had all the essentials you could need :)

Stayed 1 night in Jul 2024

10/10 Excellent

Stuart

20 Jul 2024

Stayed 1 night in Jul 2024

8/10 Good

gary

Business traveller

20 Jul 2024

Stayed 1 night in Jul 2024

2/10 Terrible

Teresa

18 Jul 2024

This is more about Expedia than the Hotel. Only filling this in because they insist on keep sending it to me, this was never booked by me, it was an error on Expedias system which they took my money for and will not give back. Poor hotel had nothing to do with it!!

Stayed 1 night in Jul 2024

10/10 Excellent

Laurie

Travelled with partner

15 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Never stayed at a Dragonfly hotel before was pleased with the welcoming and facilities good breakfast buffet

Stayed 1 night in Jul 2024

10/10 Excellent

Richard

Business traveller

10 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2024

4/10 Poor

James

9 Jul 2024

Stayed 1 night in Jul 2024

10/10 Excellent

Anthony

9 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jul 2024

10/10 Excellent

Tracie

24 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jun 2024

10/10 Excellent

Denise

Travelled with partner

23 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly staff

Stayed 1 night in Jun 2024

10/10 Excellent

Wendy

Travelled with family

9 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Easy to get to, although we were too early to check in and had to leave to get to a festival the staff looked after our overnight bags and was very easy to check in when we returned….room very clean, nice big TV, staff helpful and friendly, will def stay again…

Stayed 1 night in Jun 2024

8/10 Good

Verified traveller

24 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in May 2024

10/10 Excellent

michael

12 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent staff from the manager down

Stayed 2 nights in May 2024

8/10 Good

Richard

Business traveller

1 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great customer service

The young receptionist/bar person (I didn’t get her name but she is slim with dark hair and a tattoo on her upper body) was extremely accommodating and so helpful. I had a lot of work to do in my room but needed to have a meal. I asked if I could eat my meal in my room, so ordered it and began to wait. She very kindly offered to deliver the meal to my room when it was ready. The meal was delivered 15 minutes later by this lovely young lady and with a smile. Great customer service, thank you so much.

Stayed 1 night in Apr 2024