The Kilns Hotel

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

24/7 front desk

Room service

Bar

Laundry

Breakfast available

Pet-friendly

Explore the area

Warley Street, Great Warley, Brentwood, England, CM13 3LB

Thorndon Country Park
4 min drive
Upminster Golf Club
5 min drive
Hutton Country Park
11 min drive
London (STN-Stansted)
30 min drive

Room options

Double Room Single Use, Shared Bathroom (Kilns Guesthouse)

Sleeps 1
2 Twin Beds OR 1 Double Bed

Standard Single Room, 1 Single Bed

Sleeps 1
1 Twin Bed

Deluxe Double Room, 1 King Bed

Sleeps 2
1 King Bed

Double Room, Shared Bathroom (Kilns Guesthouse)

Sleeps 2
1 Double Bed

Double or Twin Room, Shared Bathroom (Kilns Guesthouse)

Sleeps 2
2 Twin Beds OR 1 Double Bed

Double Room Single Use, Shared Bathroom (Kilns Guesthouse)

Sleeps 1
1 Double Bed

Standard Twin Room

Sleeps 2
2 Twin Beds

Desk, iron/ironing board, rollaway beds, free WiFi

Stables Twin Room

Sleeps 2
2 Twin Beds

Standard Double Room, 1 Double Bed

Sleeps 2
1 Double Bed

Stables Double Room

Sleeps 2
1 Double Bed

Similar properties

Pet-friendly

Parking included

Free WiFi

Restaurant

for 1 night

includes taxes & fees

9 Dec - 10 Dec

About this property

Suburban hotel with a 24-hour front desk and a coffee shop

This hotel features a restaurant, a bar/lounge, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, 24-hour room service, and a business center.

The Kilns Hotel offers 18 accommodations with complimentary bottled water and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.

During your stay at The Kilns Hotel, you'll be close to Thorndon Country Park. Features include free WiFi in public areas and free self parking, plus a restaurant.

Free WiFi
Free self parking
Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
Cooked-to-order breakfast served daily for a fee
Services include dry cleaning/laundry, a concierge, and luggage storage
Just a 4-minute drive from Thorndon Country Park and a few minutes from Warley Country Park
Pets welcome for a fee

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room.

WiFi is free in public spaces. A terrace, barbecue grills, and a garden are also featured at the business-friendly The Kilns Hotel. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Baroque Brentwood hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 10 AM.

Onsite venue - This restaurant serves breakfast, lunch, and dinner.

24-hour room service is available.

Languages

English, Romanian, Swedish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Limited on-site parking
Wheelchair-accessible parking available

Food and drink

Cooked-to-order breakfast available for a fee 6:30 AM–10 AM on weekdays and 7 AM–10 AM on weekends: GBP 9.95 per person
1 restaurant and 1 coffee shop/cafe
1 bar
24-hour room service

Family friendly

Rollaway/extra beds (surcharge)
Snack bar/deli

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Luggage storage

Business services

Business centre
A meeting room

Outdoors

BBQ grill(s)
Garden
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible parking
Wheelchair-accessible path of travel

Designated smoking areas

Room amenities

Bedroom

Rollaway/extra beds (surcharge)

Bathroom

Designer toiletries
Hairdryer (on request)
Towels

Entertainment

Food and drink

Coffee/tea maker
Free bottled water

Desk
Iron/ironing board (on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Late check-out subject to availability

Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival

This property doesn't offer after-hours check-in

For more details, please contact the property using the information on the booking confirmation

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets: GBP 30 per pet, per day
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 50 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: approximately GBP 9.95 per person
Pet fee: GBP 30 per pet, per day
Service animals are exempt from fees
Late check-out fee: GBP 10 (subject to availability)
Rollaway bed fee: GBP 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Kilns Hotel Brentwood

Kilns Hotel

Kilns Brentwood

The Kilns Hotel Brentwood, Essex, UK

The Kilns Hotel Hotel

The Kilns Hotel Brentwood

The Kilns Hotel Hotel Brentwood

The Kilns Hotel Reviews

7.0

Good

7.6/10

Cleanliness

7.6/10

Staff & service

2.0/10

Amenities

7.2/10

Property conditions & facilities

2.0/10

Eco-friendliness

2/10 Terrible

Stacey-lee

22 Aug 2021

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Closed

Hotel didnt exist! It was a building site, from looking at facebook it closed in september 2020.

Stayed 1 night in Aug 2021

2/10 Terrible

Stuart

Travelled with group

2 Aug 2021

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

We arrived at the hotel to then see that it was a building sight and the hotel no longer Existed,was absolutely fuming will never book with hotels.com again

Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

2 Aug 2021

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Property was closed down yet Expedia still sold us the stay - disgraceful selling and in breach of the Consumer Rights Act 2015. Still waiting for a refund over a week later.

Stayed 2 nights in Jul 2021

2/10 Terrible

Ella

1 Aug 2021

Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with group

29 Jul 2021

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Scammers

Worst hotel experience I have ever had. I can not believe that you took my money for a hotel that is currently closed and undergoing building works

Stayed 1 night in Jul 2021

2/10 Terrible

Claire

Business traveller

26 Jul 2021

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

THIS PROPERTY IS CLOSED DOWN

THIS PLACE HAS BEEN CLOSED DOWN SINCE LAST SEPTEMBER DO NOT BOOK... WE TURNED UP AND IT WAS BOARDED UP. LEFT WITH NOWHERE TO SLEEP!!! WE ARE DISGUSTED WITH HOTELS.COM WE ARE TAKING THIS FURTHER...

Stayed 1 night in Jul 2021

8/10 Good

Manpreet

Business traveller

20 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2020

6/10 Okay

Ryan

16 Dec 2019

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Nice hotel but not the Stable Rooms...

Stayed here a few times before and overall it's a lovely hotel. Usually, the rooms are decent, clean and equipped well enough. The main building houses a nice little bar, small breakfast area but all decorated with a nice touch that looks welcoming. This time I stayed in the Stable part of the building. Never again. Freezing cold (one small radiator) and I'd imagine it's sweltering in the summer. Thin cheap mattress. Rubbish bin not emptied fully. Previous guest must have broke the shower head holder so it nearly fell on me - so then had to have a shower whilst holding it in the air. Id stay again, it is a nice hotel but just not in the 'stable' rooms. It literally may as well be a stable.

Stayed 1 night in Dec 2019

8/10 Good

Mark

Travelled with group

21 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kilns is a decent value hotel. Good location

Stayed 1 night in Oct 2019

6/10 Okay

Ian

Business traveller

20 Jul 2019

Liked: Staff & service

Disliked: Property conditions & facilities

Shared bathroom, which had live unterminated cables with insulation tape on the ends. Wait in morning so long we left without eating, if we had stayed to eat, food expensive. Will not be returning.

Stayed 1 night in Jul 2019

6/10 Okay

Jonathan

4 May 2019

Liked: Cleanliness, property conditions & facilities

Overpriced

Clean stay, food good, not so sure if I would pay to stay again. Value for money not so great.

Stayed 1 night in Apr 2019

6/10 Okay

Mrs Christine

20 Mar 2019

Liked: Cleanliness, staff & service

Convenient place to stay for Brentwood.

We arrived 25 mins before official check in time of 3pm. Was made to wait until 3pm prompt before they would let us into the room which niggled us a bit. Room was very basic but clean and only for one night. Breakfast very good and staff very pleasant.

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

8 Feb 2019

Liked: Cleanliness, property conditions & facilities

Disliked: Room comfort

It was not bad, however, it could be better. You cannot check in without an ID, the bathroom is cold during the winter, especially when your room is not in the main building. The shower enclosure too small, wifi too poor.

Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

29 Dec 2018

Stayed 1 night in Dec 2018

8/10 Good

Neil

12 Oct 2018

Disliked: Property conditions & facilities

.

Very basic

Stayed 1 night in Sep 2018

10/10 Excellent

P

4 Oct 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well worth a stay

What a lovely place. The staff are very accommodating and are discretely eager to ensure your needs are met. The room was nicely appointed and the on-suite was clean and well maintained. In fact, my room had just been repainted, good to see upkeep in action. The bed was comfortable and I have no complaints about the condition of the linen or towels. The food was really good & the suggested accompanying wine was a great choice. It's very easy to find, convenient for the access around the Brentwood & Upminster area and a shortish walk in to Great Warley to a lovely local pub.

Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

23 Sept 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

perfect stay

staff very attentative, food excellent compliments to the chef, all in all a good stay

Stayed 1 night in Sep 2018

6/10 Okay

DC, London

30 Aug 2018

Liked: Cleanliness

Disliked: Property conditions & facilities

Fuss on arrival because I didn't bring Photo ID

First time in the UK I have been asked to supply Photo ID. This was not stated on the booking form, and luckily I had my work ID. This needs to be clearly mentioned on the booking form. Also I had a call earlier in the day as they had not been able to take the money, so asked me for my Card details including security number.... Lastly they had a 3 pin socket in the car park, so I asked to connect my electric car - but was told no, their Insurance doesn't cover that - really??

Stayed 1 night in Aug 2018

10/10 Excellent

Karen

28 Aug 2018

Value for money

Lovely room, great shower, comfy bed. Had the breakfast the next day which was lovely. Staff were lovely too. Great value for money. Would stay again

Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveller

20 Aug 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Once bitten ...

Stayed 1 night in an attempt to find somewhere decent to stay in the area. On arrival receptionist asked for proof of my id and photocopied it. I asked about GPRD compliance but she was clueless. Should have refused and walked but I needed somewhere to get my head down. Booked a quiet room and was given bridal/executive room at the front facing main road. Room very plain nothing remarkable except for road noise. Was moved to smaller back room, a poor exchange. No refund of difference. All enquiries had to be made to "senior management". Received 1 response saying they would reply within a few days ... no follow up. This regular hotel user will give this one a miss.

Stayed 1 night in May 2018

6/10 Okay

Verified traveller

15 Aug 2018

Stayed 1 night in Aug 2018

2/10 Terrible

Kathryn

8 Aug 2018

Disliked: Cleanliness, staff & service, room comfort

UNWELCOMING

Terrible staff, I had to pay in advance of arrival, they insisted on copying of ID without any plausible reason other than "it's hotel policy", they couldn't explain what they did with the copy of my ID and wouldn't allow me to stay without it. I reached a compromise where they could see my ID, with no idea of what they did with it, I didn't feel they were treating my concern with any respect - perhaps they need to review the newly introduced GDPR regulations and whether they are meeting those requirements?! The room was fairly average given it was the executive/bridal room. The noise from upstairs, downstairs and outside made for an interesting night. The cleanliness needs attention to detail, dust was evident in the harder to clean places, I cleaned the TV remote for you (you're welcome), and the bathroom needs a deep clean to rid the ground in dirt your routine cleaning is not properly addressing. Other than this scathing review - stay there if you want to be insulted by the 'welcome' and your standards are not too high....

Stayed 1 night in Jul 2018

2/10 Terrible

MissB, Burnham, Bucks

28 Jun 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beware: No photo ID = No entry

I was flabbergasted when I was refused entry to this hotel as I could not provide photo ID on check in. Nowhere on Expedia does it say that you need photo ID. Luckily the De Rougemont Manor half a mile away had a room.

Stayed 1 night in Jun 2018

10/10 Excellent

Jon

22 Jun 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

15 Jun 2018

Disliked: Property conditions & facilities, room comfort

Won't be using again

Shower was good and the lady on reception in the morning was nice. Only a 5 minute drive to town center which has plenty of places to eat. Unfortunately i found the bed very uncomfortable, and noise from other rooms very noticeable. Had to sleep with window open as a warm night (no air con just a fan), which meant quite a bit of traffic noise. Room was very very light in the morning, all in all did not get a decent nights sleep. Room was clean enough if a bit dated. Struggled with the wi-fi which didn't work particularly well. I stayed in the stables section, main part of hotel might be better, but i won't be using again

Stayed 1 night in Jun 2018