"The property looks great but it is lacking in a few areas. I stayed in room 9 and I found that the mattress to be very uncomfortable, you can feel the ... " More
15 Sep 2019 by Najmin
Dear guest, Thank you for your review. However, our beds are all new and therefore the mattress are all in good condition, often being complimented by the guests, which you may see in other reviews. The lighting in the room is adequate for the bedroom, providing sufficient lighting for the guest. The bathrooms are all adequately sized sized for the occupancy of the room, neither too big or too small. However, thank you for your compliments regarding the bar and restaurant. Please communicate with the staff in future so they are able to assist you during your stay.
10 Nov 2018 by vervebedford
Good evening Ms Theresa The comments you had made about our hotel room, staff member and the hotel facilities are very pleasant. Mr Theresa, all of our rooms have heating and are appropriately regulated for the weather conditions but we do have spare portable ones in which if required guest can have free of charge. All of our hotel rooms follow a designed description to each size rather single/double/twin or family. Regarding to your perception of our members of staff I can guarantee you that, at any circumstances it was meant to be rude. We do not have phones at our rooms but guests can call reception from their own phones at any time because our reception does have a 24 hours service. Ms Theresa, the fact that we do not have a lift, can be easily be noticeable due to our building be one of many exquisite ones in which the authorities do prefers the building not to sufferer any major changes from its original structure. Regards, Joana Lemos Front office.
2 Aug 2018 by vervebedford
Good morning M Anonymous, The bed you had got in the room you pre-paid through the web site for your reservation, does explains the type of room as single/double or king bed. In which you had got the bed size from the booking you had made and our beds, do go with the sizes requirements. All of our En-suites, also follow the room descriptions.Regarding to your comments on how to treat guests, we are a business that value the guests needs and wants as a priority to meet and excide their expectations. So, it is with great disappointment that such comments towards our members of staff are made because we never get such comments before and we can only assume that you are being unfair in your words.Our hotel does have a 24-hour service but after certain hours the main door is looked but it is clearly informed to all of our guests that a number will be displayed to any situations. Rather to come into the hotel or any other need that it may occur, at any circumstances we do not leave our guests without assistance.Your comments regarding to our members of staff, seems to be very appalling as we do no what exactly you are referring to? When you stated that “the women staff seem to be treated as second class humans”! We treat all of our members of staff fairly and ensure that they are comfortable with their job role and able to accomplish each task that is given to them. In which in some cases require extra training but at any circumstances what so ever we do treat our members of staff as second-class humans.Are you aware that such comments can be taken higher and you would have to respond in court with valid prof of what you had just stated against our hotel on a public web page. You are presenting false allegations and maybe it is why you had decided not to present yourself and face the possible consequences of such appalling comments.
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly Verve Hotel also features a terrace, a garden, and coffee/tea in common area. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Bedford hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Verve Hotel offers 23 accommodations with complimentary bottles of water and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. LCD televisions come with digital channels. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and printers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 8:30 AM and at the weekend from 7:30 AM to 9:00 AM.
Jax Bar and Restaurant – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Blue Orchid - Thai – This restaurant specialises in Thai cuisine and only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open selected days.
Room service (during limited hours) is available.
Special check-in instructions:
If you are planning to arrive after 11:00 AM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after 11:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, Discover, debit cards and cash. Noise-free guestrooms cannot be guaranteed.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.