Eastwell Manor, Champneys Hotel & Spa

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

Hot tub

Spa

Pool

Gym

Room service

24/7 front desk

Explore the area

Eastwell Park, Boughton Lees, Ashford, England, TN25 4HR

AMF Bowling Ashford
6 min drive
Willesborough Windmill
7 min drive
Ashford Designer Outlet
8 min drive
London (SEN-Southend)
73 min drive

Room options

Classic Room (Manor)

Sleeps 2
2 Double Beds

Standard Room, 1 Double Bed

Sleeps 2
1 Double Bed

Room, 1 Double Bed (Luxe)

Sleeps 2
1 Double Bed

Deluxe Suite

Sleeps 2
1 Double Bed

Standard Room, 1 Double Bed

Sleeps 2
1 Double Bed

Similar properties

Pool

Hot tub

Spa

Pet-friendly

for 1 night

includes taxes & fees

5 Jan - 6 Jan

About this property

Hotel in Ashford with 2 restaurants and a full-service spa

Along with 2 restaurants, this hotel has a full-service spa and an indoor pool. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.

Eastwell Manor, Champneys Hotel & Spa offers 23 accommodations with safes and coffee/tea makers. Satellite television is provided.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

An indoor pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Champneys has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Eastwell Manor, Champneys Hotel & Spa. During your stay, you'll be close to Ashford Golf Club. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.

Free continental breakfast served daily
Free WiFi
Free self parking
Enjoy a bite to eat at one of the 2 restaurants
Take a swim in the indoor and seasonal outdoor pools or soak in the spa tub
Indulge with deep-tissue massages, manicures and pedicures, or facials at Champneys
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym, a steam room, and a sauna
Just a 2-minute drive from Kent Downs and a few minutes from Ashford Golf Club
Pets welcome for a fee

Eastwell Manor, Champneys Hotel & Spa offers its guests a full-service spa, an indoor pool, and a spa tub. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Event space at this hotel measures 5586 square feet (519 square meters) and includes a conference center. A seasonal outdoor pool, a fitness center, and a sauna are also featured at Eastwell Manor, Champneys Hotel & Spa. Free self parking is available.

Guests are served free continental breakfast daily from 7:30 AM to 10:00 AM.

The Manor - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

The Pavilion - This restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Room service is available.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Wheelchair-accessible parking available

Food and drink

Free continental breakfast available daily 7:30 AM–10:00 AM
2 restaurants
1 bar
Room service available

Restaurants on site

The Manor
The Pavilion

Things to do

Fitness classes
Fitness centre
Full-service spa
Golf
Indoor pool
Sauna
Seasonal outdoor pool
A hot tub
Steam room

Family friendly

Indoor pool
Seasonal outdoor pool

Conveniences

Banquet hall
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Luggage storage
Tour/ticket assistance
Wedding services

Business services

Conference centre (5586 square feet of space)
Meeting rooms

Outdoors

Garden
Pool sunloungers
Pool umbrellas
Terrace

Spa

Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - prenatal
Massage/treatment rooms
Reflexology
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Wheelchair-accessible parking
Wheelchair-accessible (may have limits)

Room amenities

Bedroom

Bed sheets
Heating

Bathroom

Hairdryer
Private bathroom
Shower
Towels

Entertainment

32-inch TV
TV/satellite channels

Food and drink

Coffee/tea maker
Electric kettle

Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: GBP 10 per accommodation, per night
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: GBP 10 per accommodation, per night
Service animals are exempt from fees
Pool fee: GBP 60 per day
Spa fee: GBP 60 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Front desk staff will greet guests on arrival.

We should mention

The seasonal pool will open in May and close in September.
Pool access available from 7:00 AM to 10:00 AM.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Eastwell Manor Champneys Hotel Ashford

Eastwell Manor Ashford

Eastwell Manor Hotel

Eastwell Manor Hotel Ashford

Eastwell Manor Ashford, Kent

Eastwell Manor Champneys Hotel

Eastwell Manor Champneys

Eastwell Manor, Champneys &

Eastwell Manor, Champneys Hotel & Spa Hotel

Eastwell Manor, Champneys Hotel & Spa Ashford

Eastwell Manor, Champneys Hotel & Spa Hotel Ashford

Eastwell Manor, Champneys Hotel & Spa Reviews

7.8

Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

10/10 Excellent

Natasha

Travelled with group

20 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

amazing stay beautiful grounds to walk on also breakfast was great plenty to have from fruits to a full english breakfast !!!

Stayed 1 night in Sep 2024

10/10 Excellent

Stephen

16 Sept 2024

Liked: Staff & service, amenities, property conditions & facilities

Stayed 1 night in Sep 2024

6/10 Okay

Matthew

Travelled with partner

15 Sept 2024

Disliked: Cleanliness, staff & service

We stayed at Eastwell Manor for our wedding anniversary and before giving feedback I should say we were very fortunate to get a fantastic deal on Expedia so paid significantly less than others we spoke to at the hotel. However, I have based my review on it being a Champneys 4 star hotel. The grounds are absolutely stunning. 5 stars! But there’s not really anywhere to sit and enjoy them. Checking in was fine, but when we went to our Mews our key didn’t work. We had to return to the manor twice to sort this out as the second time it still didn’t work. It therefore took us about an hour to eventually get in our room which ate into our evening spa time, but the staff were very good and they did kindly give us a free drink in the bar. The room was fine, a bit bare but nice enough. We were told by staff that this room was usually used by staff who lived there. I think we were put in that room due to my asthma and dog allergy. It had a lovely large bed, bit hard so gave me a sore back. Bathroom was nice but it was a bit dirty, cobwebs, mould in shower. The windows didn’t close in the bedroom which meant it was a bit noisy from outside, and it was cold overnight. Breakfast on the first day was very stressful and it slow and it took over an hour to get our food. They were clearly understaffed. The second day was quieter and much better. We have stayed at other Champneys and this doesn’t compare. Luckily we only paid Expedia prices though as not worth the full price.

Stayed 2 nights in Sep 2024

8/10 Good

Karen

13 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Sep 2024

6/10 Okay

Emily

11 Sept 2024

Liked: Staff & service

A slightly disappointing stay. We were in the Mews Cottages which were cheaper, but the room was nothing like the pictures. There were cobwebs everywhere, a very cheap and old shower head with taps to control temp but extremely hot water. The taps, plugs etc were all very old and covered in limescale. The carpet was poorly fitting and wrinkling everwhere and the mattress felt old and needed a topper. I felt these things could easily be repaired for future guests. Breakfast was good but a long (20 minute wait) for hot food after ordering. Majority of staff were really friendly but it’s a shame the hotel is let down but the tiredness of it all including gardens, bedroom and spa. I have never been in a pool with so much dirt at the bottom of it.

Stayed 1 night in Sep 2024

10/10 Excellent

ANTHONY

Business traveller

10 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This has to be one of my favourite hotels only coming here for over 20 years. The young lady in reception yesterday was absolutely outstanding. She couldn’t Have been more cooperative and helpful. It’s always delight to come to Eastwell. I recommend coming here. It is a outstanding place the staff friendly and they put so much effort into making your stay perfect

Stayed 1 night in Sep 2024

6/10 Okay

Jessica

Travelled with partner

8 Sept 2024

Disliked: Staff & service, amenities

Had a weekend stay. The mews room was nice and the grounds were beautiful. Overall it was a pleasant stay and I had a good time but it was not luxurious. The service in the dining areas was not great. We did not stay for dinner but at breakfast and lunch we had to call over staff whenever we wanted to order, food came before drinks, breakfast buffet was average. The lunch and ordered breakfast were lovely though. The spa was also average. Pool was nice but there were not enough seats for the amount of people there so not relaxing when you need to find somewhere. One of the pools was out of order as was a sauna, it was also extremely warm in the spa area.

Stayed 2 nights in Sep 2024

10/10 Excellent

Patricia

4 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024

10/10 Excellent

Anusha

Travelled with family

25 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The view at Champneys was beautiful, the staff were very helpful and friendly. I would highly recommend a stay at Champneys and have full enjoyment of the Spa.

Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

25 Aug 2024

Disliked: Staff & service

Stayed 1 night in Aug 2024

2/10 Terrible

Alan

Travelled with partner

23 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

A terrible stay. It started with being told at check in that the spa wasn’t available to us until 5pm. Once going to the spa, no beds to relax on. Pool was dirty, with missing tiles which resulted in my cutting my foot. When reporting this to reception they issued me a plaster but that’s all, no care. Room was basic, dated and dirty with spiders webs in the corners. There was a wedding on the day we stayed, noisy at night from guests. Went to relax at eastwell but was not the place to relax. Wouldn’t recommend and a disappointing birthday stay

Stayed 1 night in Aug 2024

6/10 Okay

JP

17 Aug 2024

Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

12 Aug 2024

Disliked: Cleanliness, property conditions & facilities

Overall disappointed

We stayed here for a special occasion being our anniversary but unfortunately found the hotel to be really poor overall. The main problem like many of the comments in the spa facilities and pool area, it’s the opposite to a place to a relax and more so a place you do not really want to be. Breakfast included was stale and poor and paid breakfast is at an extortionate price. We wasn’t offered any spa options nor would I pay for it. Seems a real shame as other Champneys have been so nice

Stayed 1 night in Jul 2024

8/10 Good

Ross

Travelled with partner

12 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place with beautiful grounds. Only thing that let it down was that the staff are massively stretched. They need more staff so that they are not constantly running around. The staff were great, they just need a bit more help .

Stayed 1 night in Aug 2024

2/10 Terrible

Adam

11 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not waste your money

Service is terrible. It gets worse and worse. We used to love this hotel. Takes 1 hour to get drinks. Then on check out we are informes everything has already come off our paymebt card. Denanded to check the bill and were massivly over charged. Still waiting the reimbursement 3 months later.

Stayed 1 night in Apr 2024

10/10 Excellent

Carina

8 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Aug 2024

2/10 Terrible

Mary

5 Aug 2024

Disliked: Property conditions & facilities

Stayed 1 night in Jul 2024

10/10 Excellent

Sarah

Travelled with group

3 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

8/10 Good

DAVID

Travelled with partner

3 Aug 2024

Liked: Cleanliness, amenities, property conditions & facilities

My wife rang ahead due to ETA after 10 pm and were told the booking was cancelled (by the hotel for no apparent reason) and they were ‘full’. Rang Expedia and a room became available…. Stressful situation as all of this evolved during the motorway journey. Fortunate that the hotel was worth the fight. Circumspect about booking again.

Stayed 1 night in Jul 2024

10/10 Excellent

Charlie

24 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

8/10 Good

Alec

Travelled with partner

19 Jul 2024

Liked: Staff & service, amenities

Had a good time in lovely surroundings, we had a nice room & generally good customer service - especially the breakfast staff, but the place needs renovating; some rooms had rotten wooden windows, gardens required tending - general TLC.

Stayed 4 nights in Jul 2024

10/10 Excellent

Adrian

Travelled with partner

15 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property with amazing gardens.

Stayed 1 night in Jul 2024

6/10 Okay

Kelly

Travelled with partner

14 Jul 2024

Booked with reception breskfast. Went to breakfast to tell us it was closing. Let us in had to hurry with order. Lady on reception booked us a three course lunch and in restaurant we was told it’s two course. Stayed at lots of spas this property had no flip flops which says you get them. Toiletries in room was empty. Overall I don’t feel in any hurry to retur. we have stayed at cheaper spas with better facilities. Was not enough staff on.

Stayed 2 nights in Jul 2024

10/10 Excellent

ANTHONY

Business traveller

14 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in Kent

This is probably one of the best hotels in the UK certainly in Kent. I’ve been going here for now over 20 years the staff of fantastic The place has just an awesome atmosphere well recommended

Stayed 1 night in Jul 2024

4/10 Poor

Daniel

Travelled with family

8 Jul 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

Not great

Considering the room rate this was very disappointing as the room was cold and window frames dirty and mould No plug in the bathroom sink Staff seemed confused with booking but we was a large group staying. Breakfast wasn’t great but the service was good. Don’t see us rushing Back to this hotel

Stayed 1 night in Jul 2024