Eastwell Manor, Champneys Hotel & Spa

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

Hot tub

Spa

Gym

24/7 front desk

Room service

Bar

Explore the area

Eastwell Park, Boughton Lees, Ashford, England, TN25 4HR

AMF Bowling Ashford
6 min drive
Willesborough Windmill
7 min drive
Ashford Designer Outlet
8 min drive
London (SEN-Southend)
73 min drive

Room options

Classic Room (Manor)

Sleeps 2
2 Double Beds

Standard Room, 1 Double Bed

Sleeps 2
1 Double Bed

Room, 1 Double Bed (Luxe)

Sleeps 2
1 Double Bed

Deluxe Suite

Sleeps 2
1 Double Bed

Standard Room, 1 Double Bed

Sleeps 2
1 Double Bed

Similar properties

Pool

Hot tub

Spa

Pet-friendly

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Hotel in Ashford with 2 restaurants and a full-service spa

Along with 2 restaurants, this hotel has a full-service spa and an indoor pool. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.

Eastwell Manor, Champneys Hotel & Spa offers 23 accommodations with safes and coffee/tea makers. Satellite television is provided.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

An indoor pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Champneys has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Eastwell Manor, Champneys Hotel & Spa. During your stay, you'll be close to Ashford Golf Club. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.

Free continental breakfast served daily
Free WiFi
Free self parking
Enjoy a bite to eat at one of the 2 restaurants
Take a swim in the indoor and seasonal outdoor pools or soak in the spa tub
Indulge with reflexology, aromatherapy, or manicures and pedicures at Champneys
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym, a steam room, and a sauna
Just a 2-minute drive from Kent Downs and a few minutes from Ashford Golf Club
Pets welcome for a fee

Eastwell Manor, Champneys Hotel & Spa offers its guests a full-service spa, an indoor pool, and a spa tub. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Event space at this hotel measures 5586 square feet (519 square meters) and includes a conference center. A seasonal outdoor pool, a fitness center, and a sauna are also featured at Eastwell Manor, Champneys Hotel & Spa. Free self parking is available.

Guests are served free continental breakfast daily from 7:30 AM to 10:00 AM.

The Manor - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

The Pavilion - This restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Room service is available.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Wheelchair-accessible parking available

Food and drink

Free continental breakfast available daily 7:30 AM–10:00 AM
2 restaurants
1 bar
Room service available

Restaurants on site

The Manor
The Pavilion

Things to do

Fitness classes
Fitness centre
Full-service spa
Golf
Indoor pool
Sauna
Seasonal outdoor pool
A hot tub
Steam room

Family friendly

Indoor pool
Seasonal outdoor pool

Conveniences

Banquet hall
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Luggage storage
Tour/ticket assistance
Wedding services

Business services

Conference centre (5586 square feet of space)
Meeting rooms

Outdoors

Garden
Pool sunloungers
Pool umbrellas
Terrace

Spa

Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - prenatal
Massage/treatment rooms
Reflexology
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Wheelchair-accessible parking
Wheelchair-accessible (may have limits)

Room amenities

Bedroom

Bed sheets
Heating

Bathroom

Hairdryer
Private bathroom
Shower
Towels

Entertainment

32-inch TV
TV/satellite channels

Food and drink

Coffee/tea maker
Electric kettle

Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: GBP 10 per accommodation, per night
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: GBP 10 per accommodation, per night
Service animals are exempt from fees
Pool fee: GBP 60 per day
Spa fee: GBP 60 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Front desk staff will greet guests on arrival.

We should mention

The seasonal pool will open in May and close in September.
Pool access available from 7:00 AM to 10:00 AM.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Eastwell Manor Champneys Hotel Ashford

Eastwell Manor Ashford

Eastwell Manor Hotel

Eastwell Manor Hotel Ashford

Eastwell Manor Ashford, Kent

Eastwell Manor Champneys Hotel

Eastwell Manor Champneys

Eastwell Manor, Champneys &

Eastwell Manor, Champneys Hotel & Spa Hotel

Eastwell Manor, Champneys Hotel & Spa Ashford

Eastwell Manor, Champneys Hotel & Spa Hotel Ashford

Eastwell Manor, Champneys Hotel & Spa Reviews

7.8

Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

6/10 Okay

JP

17 Aug 2024

Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

12 Aug 2024

Disliked: Cleanliness, property conditions & facilities

Overall disappointed

We stayed here for a special occasion being our anniversary but unfortunately found the hotel to be really poor overall. The main problem like many of the comments in the spa facilities and pool area, it’s the opposite to a place to a relax and more so a place you do not really want to be. Breakfast included was stale and poor and paid breakfast is at an extortionate price. We wasn’t offered any spa options nor would I pay for it. Seems a real shame as other Champneys have been so nice

Stayed 1 night in Jul 2024

8/10 Good

Ross

Travelled with partner

12 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place with beautiful grounds. Only thing that let it down was that the staff are massively stretched. They need more staff so that they are not constantly running around. The staff were great, they just need a bit more help .

Stayed 1 night in Aug 2024

2/10 Terrible

Adam

11 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not waste your money

Service is terrible. It gets worse and worse. We used to love this hotel. Takes 1 hour to get drinks. Then on check out we are informes everything has already come off our paymebt card. Denanded to check the bill and were massivly over charged. Still waiting the reimbursement 3 months later.

Stayed 1 night in Apr 2024

10/10 Excellent

Carina

8 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Aug 2024

2/10 Terrible

Mary

5 Aug 2024

Disliked: Property conditions & facilities

Stayed 1 night in Jul 2024

10/10 Excellent

Sarah

Travelled with group

3 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

8/10 Good

DAVID

Travelled with partner

3 Aug 2024

Liked: Cleanliness, amenities, property conditions & facilities

My wife rang ahead due to ETA after 10 pm and were told the booking was cancelled (by the hotel for no apparent reason) and they were ‘full’. Rang Expedia and a room became available…. Stressful situation as all of this evolved during the motorway journey. Fortunate that the hotel was worth the fight. Circumspect about booking again.

Stayed 1 night in Jul 2024

10/10 Excellent

Charlie

24 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

8/10 Good

Alec

Travelled with partner

19 Jul 2024

Liked: Staff & service, amenities

Had a good time in lovely surroundings, we had a nice room & generally good customer service - especially the breakfast staff, but the place needs renovating; some rooms had rotten wooden windows, gardens required tending - general TLC.

Stayed 4 nights in Jul 2024

10/10 Excellent

Adrian

Travelled with partner

15 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property with amazing gardens.

Stayed 1 night in Jul 2024

6/10 Okay

Kelly

Travelled with partner

14 Jul 2024

Booked with reception breskfast. Went to breakfast to tell us it was closing. Let us in had to hurry with order. Lady on reception booked us a three course lunch and in restaurant we was told it’s two course. Stayed at lots of spas this property had no flip flops which says you get them. Toiletries in room was empty. Overall I don’t feel in any hurry to retur. we have stayed at cheaper spas with better facilities. Was not enough staff on.

Stayed 2 nights in Jul 2024

10/10 Excellent

ANTHONY

Business traveller

14 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in Kent

This is probably one of the best hotels in the UK certainly in Kent. I’ve been going here for now over 20 years the staff of fantastic The place has just an awesome atmosphere well recommended

Stayed 1 night in Jul 2024

4/10 Poor

Daniel

Travelled with family

8 Jul 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

Not great

Considering the room rate this was very disappointing as the room was cold and window frames dirty and mould No plug in the bathroom sink Staff seemed confused with booking but we was a large group staying. Breakfast wasn’t great but the service was good. Don’t see us rushing Back to this hotel

Stayed 1 night in Jul 2024

10/10 Excellent

Kim

Travelled with partner

7 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Eastwell manor made our first trip to Europe a memorable and magical experience. The grounds are breathtaking. Axle and Shelby were extremely helpful. They both went the extra mile to help us. Shelby helped with our accommodations and Axle helped us get taxis, gave us information on the train, and made our adventure go off splendidly! We are going to miss waking up with the smells of flowers, the birds singing, and eating breakfast while looking out over the gardens.

Stayed 2 nights in Jul 2024

6/10 Okay

Judith

2 Jul 2024

Liked: Staff & service, property conditions & facilities

Disliked: Cleanliness

The food and staff were lovely although bar staff could do with some training. We were disappointed with the cleanliness of the room and the tired decoration . The bathroom was a wet room with inadequate waste as it flooded with every shower

Stayed 2 nights in Jun 2024

6/10 Okay

Mark

Business traveller

1 Jul 2024

Liked: Cleanliness

Tired

Stayed 1 night in Jun 2024

10/10 Excellent

David

Business traveller

30 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2024

10/10 Excellent

Victor

30 Jun 2024

Liked: Cleanliness, staff & service, room comfort

Beautiful venue

The hotel staff were wonderful. The food was exquite.

Stayed 2 nights in Jun 2024

8/10 Good

Stuart

Travelled with partner

27 Jun 2024

Liked: Amenities

Disliked: Property conditions & facilities

We had a relaxed stay, loved the architecture and facilities. Rooms nice large size although decor and furnishings tired. Check in staff helpful however housekeeping and others around the property surly.

Stayed 2 nights in Jun 2024

8/10 Good

Robert

14 Jun 2024

Liked: Cleanliness, staff & service, room comfort

A step back in time.

Beautiful location, very relaxing and a step back into history at the same time. Only real criticism was that the bathroom windows would not close properly as they were clearly written and in need of repair. As regards Champneys, nice facility, however, clearly getting tired with plaster falling off adjacent to the sauna and the showers in need of an update. The staff were all very helpful and always on hand.

Stayed 2 nights in Jun 2024

4/10 Poor

Verified traveller

Travelled with group

9 Jun 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I booked two rooms at the hotel for my husband and myself and two friends. No curtains or blind at the window in our friends room! We complained and a blind was fitted which was aprox 2feet too short, so a further blind was taped onto the bottom..this fell off!! Our friends were moved to a better room. My husband took a shower only to find all the toiletries in the shower completely empty. We also had to ask for teas, coffees etc. This morning the sink tap came off in my husbands hand. We waited 20 mins for a coffee at breakfast time and a further 15 mi s before my husbands scrambled eggs arrived after we had to remind the staff! Our bills were also wrong. Such a beautiful place but so disappointing . Our friends were given a discount, we were offered nothing! The cleaner left a huge vacum cleaner, pipes and all outside our room, obviously too lazy to put it away.

Stayed 1 night in Jun 2024

10/10 Excellent

Lord

8 Jun 2024

Had a wonderful time at Eastwell Manor, especially being looked after by the lovely staff. I would highly recommend..

Stayed 1 night in Jun 2024

6/10 Okay

Francesca

2 Jun 2024

Liked: Property conditions & facilities

Disliked: Cleanliness, staff & service

Stayed 1 night in Jun 2024

8/10 Good

Simon

Travelled with partner

28 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were very caring, kind and considerate. They were breath fresh air. There were areas of the estate that could do with some work but overall, it was very good. The grounds were beautiful to hold, and the food was very good. The room was good but the beds was a little uncomfortable and the pillows flat. It would’ve been nice if there was a minibar but none of these spoiled our time there. We would come again. thank you for making our time there special.

Stayed 2 nights in May 2024