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Thistle Express London Luton

3.0 star property

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Photo gallery for Thistle Express London Luton

Standard Twin Room, 2 Single Beds
Lobby
Breakfast area
Breakfast area
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
The Mall, Library Road, Luton, England, LU1 2TR
  • Luton Mall
    ‪1 min walk‬
  • University of Bedfordshire
    ‪8 min walk‬
  • Luton Town Football Club
    ‪15 min walk‬
  • London (LTN-Luton)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 15 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

  • 11 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Double Room, 1 Double Bed

  • 11 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Express Single Room

Express Single Room

Express Single Room

  • 11 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds

Family Room, Multiple Beds

  • 23 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Similar properties

Exterior

ibis London Luton Airport

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
4.0 out of 5, Very good, (1008)
The price is €95
for 1 room
includes taxes & fees
20 Mar - 21 Mar
ibis London Luton Airport

About this property

Thistle Express London Luton

Hotel in Luton with a 24-hour front desk
Along with self parking, this smoke-free hotel has coffee/tea in a common area and a 24-hour front desk. WiFi in public areas is free. Other amenities include a front-desk safe and multilingual staff assistance.
Thistle Express London Luton offers 152 accommodations with safes and hair dryers. 40-inch Smart televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

Our customers tell us they can't get enough of Thistle Express London Luton's central location. During your stay, you're just a quick walk from Luton Mall. Features include free WiFi in public areas and self parking (surcharge).
  • Free WiFi
  • Self parking available for a fee
  • Amenities include a front-desk safe, a multilingual staff, and an elevator
  • Guests have great things to say about the breakfast and the helpful staff
  • Steps from Luton Mall and 8 minutes by foot from University of Bedfordshire
As a guest of Thistle Express London Luton, you'll find multilingual staff, coffee/tea in a common area, and a front-desk safe. WiFi is free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Luton hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Uncovered self parking on site (GBP 10.00 per day)
  • Limited on-site parking (max. 10 spaces per unit)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Coffee/tea in a common area

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 89
  • Smooth flooring in public areas
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 102
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Fan
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch smart TV
  • TV channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
For Sat Nav please enter postcode LU1 2PA.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: GBP 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Thistle Express Luton Hotel
Thistle Express Hotel
Thistle Express
Thistle Express London Luton Hotel
Thistle Express London Luton Luton
Thistle Express London Luton Hotel Luton

Thistle Express London Luton Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 421 out of 1062 reviews
Rating 8 - Good. 320 out of 1062 reviews
Rating 6 - Okay. 167 out of 1062 reviews
Rating 4 - Poor. 69 out of 1062 reviews
Rating 2 - Terrible. 85 out of 1062 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel, convenient for airport
Hotel entrance was difficult to find - on foot from station we walked all the way round before finding the way in. Tip: walk straight ahead from station into shopping centre, then take elevator upstairs and turn right (during retail opening times) hotel entrance is then immediately outside the exit door. Room and bed was comfortable. Nice big towels. Buffet breakfast included was very good value for money. A hotel that I would definitely recommend and would return to.
Stayed 1 night in Dec 2024

8/10 Good

Henry

Stayed 1 night in Nov 2024

8/10 Good

Emanuel

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

4/10 Poor

Jaswant

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not suggest!
No great, air vent in every room that runs ice cold air at night even with full blast radiator on as these get covered by the long heavy draped curtains to the floor. My room was changed on again to have same issues and then worst noises all night/day with no restful sleep. First day arriving a woman who looked like a homeless drunk with a foul mouth manners swore at me for no reason. All mentioned to the staff/manager on duty & absolute nothing! Leading up to hotel is very run down..very dirty like a back alley way. No kettle/tea/coffee facilities in room have to come down every time via lift then back up again with a hot drink. Future will stay at a 4star only because the area Luton is quite run down and many creepy/doggy people about.
Stayed 2 nights in Nov 2024

10/10 Excellent

Aliaa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Matthew

Stayed 4 nights in Nov 2024

6/10 Okay

Saj

Travelled with family
Customer service is great and staff are extremely friendly and helpful
Stayed 1 night in Dec 2024

8/10 Good

Geoffrey

Stayed 1 night in Nov 2024

8/10 Good

S

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Harsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome overall service
Came in late evening for a night, had a tandem room. but no compliants, it was very clean. The staff at the reception was very very helpful (Thank you). Very good job, This hotel is on top list whenever i visit and already have recommended to friends and family who frequently travel
Stayed 1 night in Nov 2024

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all was good but there was no hot water so had to take a cold shower. Not great during the middle of a storm in November
Stayed 1 night in Nov 2024

8/10 Good

Wai Kwan

Stayed 1 night in Nov 2024

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY GOOD
Stayed 1 night in Nov 2024

4/10 Poor

Kathleen

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
Noisy, smelly, cold vent on all night, despite -4 that day. Reception did not answer phone when called to ask to turn off cold air. I now have a chest infection.Car damaged in car park.
Stayed 1 night in Nov 2024

10/10 Excellent

Derek

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms.
This is a good hotel in a bit of a poor location. Rooms are clean and comfortable, the breakfast is nice and the staff welcoming.
Stayed 2 nights in Nov 2024

6/10 Okay

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Hotel in great position in downtown Luton - handy for travel links to rail and bus station. Unfortunately for a hotel that many use to travel to airport there was no hot water in the early morning (4am) when many people were leaving for flights. And it took nearly two hours and several,reminderd to deliver the safety mat so it was possible to take a shower.
Stayed 1 night in Nov 2024

6/10 Okay

Brian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

mr

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value with good breakfast included
Excellent value with good breakfast included. Convenient for the station making it an ideal base for our visit to London.
Stayed 1 night in Nov 2024

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is convenient for central Luton, a short walk from the central station. Room is OK, but was cold when I arrived. Warmed up when I put the radiator on. The room has an ironing board and iron, but only one pillow and no extra blanket.
Stayed 1 night in Nov 2024

6/10 Okay

Emma

Stayed 1 night in Oct 2024

4/10 Poor

Maulikbharthi

Travelled with family
Disliked: Staff & service, property conditions & facilities
Cramped room, there was baby cot in the room which we didn't request. There was not even space to move around in the room. Parking was 10 pounds extra. There was good breakfast though.
Stayed 1 night in Nov 2024

6/10 Okay

Paul

Travelled with group
Disliked: Staff & service
The room was clean and comfortable though bathroom a bit cramped. On returning late in the evening there were a couple of "ladies" hanging around the entrance obviously touting for business. The breakfast area is not very inviting and the hot food was just warm. Also there was no milk for the coffee machine and no cups available anyway.
Stayed 1 night in Nov 2024

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